Customer Service Advisor
18 hours ago
Loughton
Customer Service Advisor (Housing) Location: Loughton (Hybrid Working Available) Contract: Full-time Salary: From £27,700 per annum We are currently recruiting a Customer Service Advisor on behalf of a leading Housing Association to join a dynamic and supportive team delivering essential housing and repairs services. Based in Loughton, with hybrid working available, this is a fantastic opportunity for someone with strong customer service and organisational skills to make a real impact. What’s on offer: Opportunity to earn a performance-related bonus of up to 15% of salary Pension scheme contributions set at 7% of salary Life assurance (4x annual salary) 25 days annual leave plus bank holidays (33) A collaborative, supportive working environment Your role and responsibilities: As a key point of contact, you will handle a wide range of customer queries and service requests, helping to ensure efficient delivery of housing repairs and maintenance services. Managing enquiries via phone and email from tenants, residents, contractors, and stakeholders (including local officials) Logging, diagnosing, and raising repairs, heating, electrical, and void property works Monitoring and following up on work orders Preparing and issuing job orders to contractors and suppliers Supporting administration across the Repairs Service Handling rechargeable works, including correspondence and invoicing Maintaining accurate records, data entry, and reporting Processing decorating vouchers for void properties Ensuring compliance with GDPR and confidentiality standards Working collaboratively with planning teams and wider stakeholders What you will bring to the team: General maintenance and repairs knowledge and able to plan works on a trade related basis Good communication and interpersonal skills with a strong customer focus To maintain an effective and professional approach at all times Work collaboratively with colleagues, other staff, customers and partners to provide efficient and effective services Ability to problem solve, balancing customer needs with targets and constraints Strong planning and organisational skills Provide advice and guidance to customers Manage and prioritise own workload to take account of conflicting and changing demands and to meet agreed deadlines Good knowledge of ICT systems, including software packages such as Microsoft Excel, Word etc Qualifications: Relevant or equivalent experience in a planning team or customer service setting. GCSE or equivalent in Maths & English You will join a team where you will feel supported, trusted, and appreciated. If you have the skills and experience and are looking for your next opportunity, we’d love to hear from you