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Job Description: Customer Success and Support Analyst at everyLIFE Technologies Salary: £27,000 per annum, with salary reviewed on successful completion of 6-month probationary period. Plus paid on-call. Position Type: Permanent. Location: Farnborough head office and Remote. Benefits include: 25 days holiday, private medical cover with Vitality, life insurance, company pension scheme, Cycle-scheme, free non-fiction book scheme, earlier finish ‘Chill Friday’. Working Hours: Full time Start date: ASAP Reporting to: Head of Customer Experience Blasting off from the successful launch of PASSgenius, our new suite of AI, data and automation tools, we are rapidly expanding our team. We are looking for a full-time Customer Success and Support Analyst to support our growing customer base. The Customer Support team are a multi-disciplined, technical and customer-driven team delivering excellent service. You will: • Ensure customers receive an easy, memorable, and valued service via email, telephone and in- product conversations., • Seek to understand how customers use our products, and proactively offer guidance to customers on how to get the best use and value from our suite of products., • Be a natural problem-solver., • Maintain an accurate record of enquiries with all relevant information within Salesforce to ensure timely and accurate resolution of issues and customer queries., • Provide emergency support out of hours on a rotational basis (after initial onboarding period)., • Use software tools to thoroughly investigate, test and replicate customer issues to identify causes of problems., • Work with connected technology providers to effectively implement integrated solutions or solve problems effecting customers., • Research and understand app log files and identify user behaviour to help diagnose an issue., • Document and share workarounds or key steps on how to use features via our Help and Support Centre and to wider customer facing teams., • Use software to assist you in your role, such as Intercom, Aircall, Confluence, Jira, Kibana, Postman and Bug fender, as well as Microsoft suite of products. You have: • The skillset to follow up with customers and deliver timely updates on tickets and cases., • Willingness to contribute ideas, innovation and team spirit., • The ability to see challenges instead of problems., • Experience of working in a high performing busy team., • A desire to increase your technical knowledge., • A logical approach, with good judgment to ensure the appropriate customer outcome., • Initiative to resolve customer issues and provide an exceptional service., • The ability to manage a varied workload. You may have: • Experience or interest in the Care industry., • An inclination to keep up with news and developments within technology and social care., • Experience using Salesforce, Intercom and Jira., • An ambition to continuously grow and develop. Why join everyLIFE? Be part of a team that is transforming the UK care industry. If you thrive supporting customers, enjoy building relationships and making a meaningful impact, we’d love to hear from you! Our mission is to create effective tools and services that release the potential of care teams. Established in 2014, everyLIFE Technologies is a fast-growth SaaS provider primarily to the UK social care market. We exist to support care services to be the best that they can be. We design, build, release, manage and support software and mobile applications that are crucial parts of the care being given to tens of thousands of people across the UK. We must get it right, every day! Our ideal teammates are thoughtful, humble, curious, achievement-oriented professionals who can both zoom into the details and zoom out to embrace the big picture. We are customer-led and always aim for the highest standard. We believe in being transparent in all our dealings; acting fairly, openly, and honestly in everything we do. Please note that we are only able to accept applicants with the right to live and work in the UK without the need for sponsorship. If you are on a visa and interested in applying for this role, please contact us for further information. If you have any questions about this role, other opportunities, or working at everyLIFE, please email Due to the high volume of applicants that we receive, we cannot always guarantee that you will receive a response.

A rarely available opportunity has arisen for a proven HR professional to join us as our HR Manager supporting our employees based on sit at Frimley and remote locations across the UK. The role could suit candidates who are currently working in a similar role HR Manager role and seeking a new challe

A national property company is seeking an experienced HR Advisor Team Leader to manage a team of HR Advisors. Candidates should have strong stakeholder management skills and experience in leading complex HR cases.

Empower and Thrive is expanding and seeking experienced HR and people-focused professionals who are exploring a career transition into the personal and professional development sector. This is a remote, consulting-style role suited to professionals who value meaningful work, flexibility, and continu

A major children's charity is seeking a HR Advisor for a 12-month FTC with potential for permanence. This full-time, fully remote position offers a salary of up to £40,000 per annum.

Background in SaaS, recruitment, or HR tech platforms. Remote role with flexible hours to suit your schedule. Work remotely with the flexibility to balance personal and professional goals.

This remote position emphasizes work-life balance and offers flexible hours.

A defence AI company in Greater London is seeking an HRIS & Systems Lead to oversee the development and implementation of HR solutions. Candidates should possess extensive HRIS management experience along with strong analytical skills and stakeholder collaboration capabilities.

The ideal candidate has over 7 years of HR experience, ideally within high-growth or consulting environments. This position promotes collaboration and a data-informed people agenda while offering a flexible working arrangement with remote days.

A leading consulting firm seeks a specialist in SAP S/4HANA HR Absence Management to support employee absence processes. The role involves analyzing business requirements, configuring HR systems, and leading workshops for stakeholder engagement.

Research Analyst | $140/hr Remote | Mercor. Join to apply for the Research Analyst | $140/hr Remote | Mercor role at Crossing Hurdles. Work independently in a flexible, remote environment to deliver impactful contributions.

The ideal candidate will have significant HR advisory experience and the ability to navigate complex industrial relations issues. This is a fantastic opportunity for those looking to advance their HR career in a dynamic environment. An established industry player is seeking a proactive HR Advisor to

Access to a desktop or laptop computer (Chromebooks not supported).

The role involves leading HR project implementations for large multinational clients and customizing the Avature platform to meet their needs.

Access to a desktop or laptop computer (Chromebooks not supported).

A leading tutoring service in the UK is seeking an innovative and energetic private tutor to help improve students' French levels.Ideal candidates will be students or graduates fluent in French, with no previous experience required.The role offers a flexible schedule and the opportunity to work from

This is a remote position requiring at least 2 years of experience and strong skills in developing evaluation rubrics for AI-generated tasks.

A leading HR technology firm in the UK is seeking an experienced Account Executive to drive outbound sales efforts and manage client relationships within the HR tech space. This role offers the opportunity to work in a dynamic, remote-first environment, focusing on building long-term client partners

The consultant will focus on HR Attendance/Absence Management, consulting soft skills, and SuccessFactors integrations. A leading consulting firm is seeking a highly experienced SAP S/4 HANA HR Consultant for a hybrid role with limited travel.

A global entertainment leader is seeking an experienced Human Resources Director to lead HR functions in a fully remote position. The role involves overseeing talent management, driving organizational culture, and ensuring compliance with HR policies. Candidates should have at least 8 years of HR ex

This remote role focuses on acquiring new business and managing an end-to-end sales process. Ideal candidates will have experience in B2B sales, particularly in the tech or HR space, and a proven track record of meeting sales targets.

A leading compliance software provider in the UK is seeking a detail-oriented HR Data & Systems Administrator to implement a new HR Information System. This temporary full-time role involves quality checking HR data, leading the transition to a new system, and maintaining data governance. Candidates

Data Scientist | $100/hr Remote. Ensure output consistency and quality through collaboration with peers and feedback from reviewers.

A recruitment firm is seeking a Human Resources Specialist to manage payroll, employee relations, and HR administration. The ideal candidate will have at least 2 years of HR experience, preferably within the education or consultancy industries. Key responsibilities include managing payroll accuracy,

Production & Operating Workers | $120/hr Remote. Production & Operating Workers | $120/hr Remote.

This remote position allows you to work on chosen projects and set your schedule, with an hourly pay starting at $40+ USD.

Private Detectives and Investigators | $120/hr Remote. Private Detectives and Investigators | $120/hr Remote.

A dynamic technology firm is seeking an HR Associate to enhance the employee experience within a fully remote role. Ideal candidates should possess strong emotional intelligence, attention to detail, and a passion for developing an HR career. The company offers a generous benefits package including

We are searching for an innovative and energetic private tutor to join our excellent team of UK tutors.We're looking for a qualified teacher to join our team of professional tutors that support our students at all stages of their education.At our company we offer you the opportunity to become part o

The role offers competitive pay at £35 per hour and the flexibility of remote working after an initial induction period.

You will manage HR processes including recruitment and training while ensuring a safe work environment. This role requires strong HR and payroll expertise, focusing on relationship-building and organisational change.

At FindTutors we are looking for innovative and energetic private tutors to join our excellent team of UK tutors.We need music tutors to teach our students how to play different instruments.We are searching for tutors in:.Just tell us which one or ones you are able to teach and start teaching.No pre

The role focuses on enhancing HR processes within the Technology division, ensuring effective partnership with divisional leaders, and contributing to various HR initiatives across multiple European countries. A global security services firm is seeking an HR Business Process Officer for an 8-month m

A leading AI technology company is seeking a Data Collection Specialist to work remotely.

The role involves strong analytical skills and experience with HR data systems such as Workday or SAP. The job offers a blend of onsite and remote working arrangements. A dedicated consultancy in the UK is seeking an experienced HR Operations professional to work in a government client environment.

A leading family business in the UK is seeking an experienced HR/Employee Relations Advisor to provide comprehensive support throughout the employee lifecycle.

This role involves providing operational HR advice, supporting employees, and partnering with senior stakeholders on HR strategies. A leading international organisation is seeking an experienced HR Advisor to join its People team in Leeds. The ideal candidate will have a strong background in HR, exc

This remote role involves working within a collaborative team to enhance a critical enterprise platform. Candidates should have substantial experience with Oracle Fusion ERP, particularly in HR modules, and a strong ability in problem-solving and technical support.

The ideal candidate will have significant HR expertise and a track record in remote work. You will collaborate with leadership to align HR initiatives with business goals, focusing on talent management and change.

A leading entertainment company is seeking a dynamic Remote HR Manager to drive HR initiatives and manage employee relations. The ideal candidate will have a strong background in HR management and experience with remote teams. This position offers a flexible remote work environment and the opportuni

This fully remote role requires at least 2 years of HR experience and strong organizational and people management skills. A staffing solutions provider is seeking a Human Resources Specialist to manage payroll, employee relations, and HR administration.

Finance Expert | Remote | $75/hr. Ability to work independently in a remote, fast‑paced environment.

A leading outsourcing firm in the UK is seeking an experienced Service Analyst to support service design in HR, Finance, and Payroll.

A global HR consulting leader is seeking a Workday Finance Consultant to drive Workday Financial deployments and advise clients on best practices. This role offers a fulfilling work environment with opportunities for growth, remote working options, and a commitment to employee well-being. If you thr

This role involves managing complex HR cases, providing guidance on HR policies, and building strong stakeholder relationships. A leading automotive services provider seeks a Regional HR Advisor to join its team. Candidates must have prior HR experience in a multi-site environment and a full UK driv

A leading SaaS provider in Greater London is seeking a Software Implementation Consultant to implement HR solutions for multinational clients.

A leading HR technology firm in the UK is seeking an HRIS Expert to lead process automation and enhance data accuracy in their recently implemented HR system. This is a 12-month remote contract with a competitive salary and benefits, including a bonus and generous annual leave. Key qualifications in