Head of Customer & Product Sales
7 days ago
Glasgow
Head of Customer & Product Sales Glasgow based (Hybrid work pattern with minimum 3 days office based) £60,000 to £70,000 Permanent, Full-Time Pertemps are proud to be supporting an iconic Scottish organisation as they seek an exceptional Head of Customer & Product Sales to join their senior leadership team. This is a standout opportunity for a visionary leader who thrives on shaping customer experiences, driving commercial performance, and inspiring highly engaged teams. If you’re a strategic thinker with a passion for delivering world-class customer journeys, building strong partnerships, and enhancing revenue across multiple channels, this role offers a rare and exciting platform to make a real impact. This is a newly created role and offers the successful incumbent an opportunity to shape the position in their vision. The Opportunity This is far more than a leadership position, it’s a chance to influence culture, champion innovation, and contribute to a customer-first mindset across an entire organisation. You’ll lead passionate teams spanning customer service, commercial sales, contact centres, and customer relations, all while spearheading improvements in CRM-driven customer interactions and digital engagement. You’ll also play a critical role in shaping a modern, data-enabled approach to customer experience, balancing automation with authentic human connection. Key Responsibilities As Head of Customer & Product Sales, you will: • Develop and deliver forward-thinking strategies that elevate customer experience and commercial performance, guided by CRM-driven insights., • Lead, mentor, and inspire multi-disciplinary customer-facing teams to achieve exceptional service standards and commercial targets., • Influence executive decision making by providing strategic recommendations backed by robust data and analytics., • Drive a culture of customer-first thinking, leveraging CRM tools, and exploring emerging technologies like AI, to personalise engagement., • Provide leadership across contact centres, social media, digital support, and customer relations., • Monitor and improve key customer metrics (NPS, CSAT), using insight to drive continuous improvement., • Oversee product performance across B2B, B2C, corporate, trade, and digital channels, supported by the Product Sales Manager., • Manage key commercial partnerships, corporate accounts, and distribution platforms., • Support ancillary revenue strategy, pricing, and campaign management in collaboration with commercial teams., • Champion the effective use and ongoing development of internal CRM systems, HubSpot experience is a strong advantage., • Lead on escalations, complaint resolution, and PR-sensitive cases with professionalism and care., • Proactively challenge and improve processes, encouraging collaborative working with operations teams to enhance the overall customer journey., • Ensure compliance, brand alignment, and quality across all customer interactions. Skills & Experience Required We’re looking for someone with: • Senior leadership experience within a business to consumer, customer-centric, commercially driven sector., • Strong commercial acumen and a track record of delivering measurable revenue growth., • Deep understanding of customer journey design, customer support operations, and CRM integration., • Experience with CRM platforms - HubSpot experience is a significant advantage., • Knowledge of GDS platforms, distribution channels, and digital product environments., • A passion for continuous improvement, innovation, and future-fit tools including AI, automation, and advanced analytics., • Exceptional communication, stakeholder management, and relationship-building skills., • A resilient, collaborative mindset with the confidence to lead strategic change., • An authentic leadership style with the ability to coach, develop and engage direct reports across teams. Who You Are You’re a people-focused leader who balances strategy with empathy. Someone who brings energy, curiosity, and credibility while fostering a supportive, high-performing culture. You enjoy exploring new technologies, embrace innovation, and bring a forward-thinking approach to engagement, sales, and service design. This is an opportunity to: • Shape the customer and product strategy for a hugely respected brand in a dynamic, fast-moving sector., • Lead talented teams who care deeply about delivering excellent service., • Play a senior role with genuine influence and visibility., • Drive impactful change that enhances customer loyalty, revenue growth, and brand reputation. Apply Now If you’re ready to bring your leadership, commercial insight, and customer centric mindset to a high impact role, we’d love to hear from you. Please submit your CV or contact Pertemps for a confidential discussion. Pertemps are retained recruitment partners for this role. All third party, direct or agency submissions will be sent to Pertemps for inclusion in the interview process.