iPECS Telecoms Engineer
10 days ago
Colchester
We’re working with a growing telecoms and managed services provider that is investing in LG iPECS as a strategic platform for future growth. They are looking to hire a Senior Telecoms Engineer / iPECS Specialist to take ownership of iPECS within the business, acting as the technical lead for installations, support, and customer solutions. This role will play a key part in enabling the business to: • Expand its iPECS customer base, • Deliver high-quality installations and migrations, • Act as the lead engineer for LG iPECS solutions across the business, • Installation, configuration and support of:, • iPECS eMG / UCP systems, • iPECS Cloud / iPECS ONE, • Design and deliver customer solutions using iPECS (on-prem, hybrid, cloud), • Support the business in positioning and selling iPECS to new and existing customers, • Lead on migrations from legacy PBX and alternative platforms to iPECS, • Provide technical input during pre-sales discussions and solution design, • Configure and support:, • SIP trunks (Gamma, BT, etc.), • Call flows, routing, auto attendants, • Troubleshoot VoIP and network issues:, • VLANs, QoS, latency, jitter, packet loss, • Support and mentor other engineers on iPECS where required, • Maintain documentation and best practice standardsRequired Experience, • Strong background as a Telecoms Engineer / VoIP Engineer / UC Engineer, • Proven hands-on experience with LG iPECS systems (eMG, UCP, iPECS Cloud), • Experience delivering end-to-end installations and customer solutions, • Solid understanding of:, • VoIP / SIP / Hosted Telephony, • Networking (TCP/IP, VLANs, QoS, firewalls, routing), • Experience working in a telecoms reseller, MSP or ISP environment, • Comfortable in customer-facing and solution-led discussions, • Full UK driving licenceHighly Desirable, • Experience supporting or migrating from legacy platforms such as Avaya IP Office, • Exposure to hosted platforms such as Gamma Horizon, • Experience with telephony migrations (on-prem cloud / hybrid), • Knowledge of Wireshark / VoIP diagnostics tools, • Exposure to Microsoft Teams Direct Routing / Operator ConnectWhat Makes This Role Different, • Opportunity to become the go-to iPECS expert within the business, • Direct involvement in growing a key product offering, • Influence over technical standards, solutions and customer delivery, • A mix of engineering, solution design and technical leadership