Application Manager, Functions Technology
2 days ago
Liverpool
Select how often (in days) to receive an alert: Job ID: 2877 Department: Functions Job Category: Technical Specialist / Manager Location: Glasgow, GB, G2 1EH Liverpool, GB, L3 1NW London, GB, EC2V 7QN Date: 30 Sept 2026 Role Title: Application Manager, Functions Technology Location: Liverpool Contract: 12 month FTC Hiring Manager: Director, Digital & Functions Technology Working pattern: Hybrid About the Role Purpose Accountable for the stable, secure and well-controlled operation of the Functions application portfolio. Leads the application team, manages key suppliers and partners with Functions stakeholders to improve service performance, deliver change safely and strengthen long-term application management capability. Portfolio scope Enterprise applications supporting Rathbones corporate Functions; allocation may change in line with business priorities. Key interactions Functions leaders and business owners across Finance, People, Risk, Compliance and central functions; Technology Service, Architecture, Cyber Security, Delivery and other Application Managers. External interactions: strategic application and service suppliers, implementation partners, auditors and specialist advisers. Priorities • Maintain a current view of application health, risk, ownership, support arrangements and supplier performance., • Stabilise priority services and address recurring incidents and problems., • Strengthen service governance, controls, reporting and escalation., • Clarify accountability across business owners, engineers, suppliers and Technology teams., • Own a prioritised improvement roadmap and embed sustainable working practices across the portfolio. What you’ll be responsible for Principal accountabilities • Own service performance, operational resilience and lifecycle management across the Functions portfolio., • Lead the application team and coordinate matrixed contributors and suppliers., • Ensure risks, controls, access, audit actions and remediation are actively managed., • Govern suppliers against service, commercial and contractual obligations., • Ensure change enters service with clear ownership, support, documentation and operational readiness., • Provide concise MI on service health, risk, expenditure, change and priorities., • Service ownership and operational resilience, • Own the operational health, availability, performance and support model of the Functions application portfolio., • Maintain clear application ownership, service documentation, support routes, recovery expectations and dependency maps., • Lead major incident response, problem management and corrective action; reduce recurrence and operational disruption., • Ensure capacity, currency, lifecycle, vulnerability and resilience concerns are visible and actively managed., • Risk, control and governance, • Operate applications in line with Technology policies, security requirements and regulatory obligations., • Maintain effective controls for access, change, data, supplier oversight and evidence; address audit and risk actions promptly., • Maintain a clear portfolio risk view, with accountable owners, treatments, target dates and escalation of material issues., • Provide accurate MI and concise reporting on service performance, risk, control, cost and improvement priorities., • Supplier and commercial management, • Own day-to-day relationships with key application and service suppliers., • Track performance against service levels and contractual obligations; lead service reviews, escalations and improvement plans., • Support renewals, commercial decisions and contract changes with clear evidence of service, risk, value and future need., • Ensure third-party dependencies, responsibilities and exit or continuity considerations are understood., • Change, delivery and service transition, • Partner with business and delivery teams to shape and prioritise application change., • Ensure releases and projects meet operational-readiness requirements before entering service., • Confirm ownership, support, monitoring, documentation, controls, training and supplier arrangements before go-live., • Coordinate small change and continuous improvement across the portfolio without compromising service stability., • Stakeholder partnership and matrix leadership, • Build trusted relationships with senior Functions stakeholders and translate business priorities into clear technology actions., • Work with other Application Managers to apply consistent standards, controls, MI and service-management practices., • Coordinate cross-portfolio dependencies and escalations with Technology Service, Architecture, Cyber Security and Delivery., • Act as a clear escalation point and communicate decisions, risks and trade-offs directly., • Team leadership and capability development, • Set clear accountabilities, priorities and performance expectations for the application team and matrixed contributors., • Coach colleagues, address capability gaps and create effective operational routines and knowledge sharing., • Maintain a no-blame, high-accountability culture focused on learning and continuous improvement., • Own an agreed improvement roadmap and maintain documented operating practices, risks and decisions across the portfolio. About you • Enterprise business applications and SaaS operating models., • Practical application of ITIL-based service management., • Application integrations, data flows, identity, access and security dependencies., • Risk, control and audit requirements in a regulated environment., • Supplier, contract and commercial management., • Major incident, problem, change and service-transition leadership., • Strong judgement, prioritisation and senior stakeholder influence., • Clear, concise reporting and evidence-based decision making. Professional experience and qualifications • Led a material portfolio of enterprise applications and multidisciplinary support teams., • Managed strategic suppliers, service performance and contractual obligations., • Owned major incidents, operational risks, remediation and service improvement., • Delivered operational readiness and transition for business and technology change., • Experience in a regulated or strongly controlled environment. Measures of success • Critical Functions applications meet agreed service, security and control expectations., • Material risks and recurring incidents have clear owners and credible remediation plans., • Suppliers are governed against service, commercial and contractual commitments., • Change transitions into service with agreed ownership, support and documentation., • Stakeholders receive clear reporting on service health, risk, cost and priorities. #J-18808-Ljbffr