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Director - Financial Services Transformation (Service) - LondonReference Code: 416512-en_GBContract Type: PermanentProfessional Communities: Strategy & TransformationWhy join frog?frog is part of Capgemini Invent and partners with customer-centric enterprises to drive sustainable growth, by buildin

What You Will LeadAs Assistant Director of People, you will oversee the full People Services portfolio, including:HR Business Partnering & OperationsEmployee Relations (including PSI oversight)Recruitment & ResourcingPayroll and PensionsOccupational HealthCulture, Inclusion, Health & WellbeingWorkfo

Director, Service Design - UK, Virtual, EUROPEStart your journey with BCD: Grow, connect, collaborate and celebrate with our global team Director Global Service Design (Remote)Full time, Spain, Belgium, Luxembourg, France, Germany, Italy, United Kingdom The Director Global Service Design, leads o

Service Director, Men's Medium Secure Service. The post-holder will provide leadership, direction, and operational management across the Medium Secure wards and services at the St Bernard's site, working closely with the Clinical Lead, Clinical Director, and Senior Management Team (SMT). Work with t

We are seeking a dynamic and visionary Director to grow our FS business through our Customer Experience Transformation activities, focusing on Customer Service and CRM. We’re inventing the future of customer experience by delivering market‑defining business models, products, services, brand enga

Service Director of Transformation. But most important is a leader that embodies our values and has the passion to transform services that benefit our residents. We have come far, but there is more to do; breaking down silos, embedding our values across the organisation, and ensuring that we continu

A leading mental health provider in Greater London seeks a Service Director for the Men's Medium Secure Service.

A local governmental authority in the West Midlands is seeking a Service Director of Transformation to lead its ambitious transformation programme. This role will focus on enhancing outcomes, eliminating waste, and ensuring services meet the needs of diverse communities.

A high-growth consumer-facing business in Greater London is seeking an experienced Operations Director to enhance operational performance across diverse markets.

A local authority in Devon is seeking an Assistant Director of Finance to provide strategic leadership within their finance teams.

This senior role involves managing client service delivery, resolving escalations, and ensuring high-quality service standards. Applicants should have over 10 years of experience in financial services, a strong focus on client relations, project management skills, and the ability to foster team deve

We are seeking a dynamic and visionary Director to grow our FS business through our Customer Experience Transformation activities, focusing on Customer Service and CRM. You will play a pivotal role in shaping and delivering Service & CRM Transformation programmes for leading FS organisations particu

We’re seeking a future team member for the role of ETF Service Director, Vice President to join our Asset Servicing - Client Experience team. The ETF Service Director has responsibility for acting as the voice of the client within the Asset Servicing Business, ensuring that BNY delivers a consiste

A key UK energy regulator is seeking a Deputy Director - IT Service Operations to lead strategic and operational oversight across enterprise IT services. The ideal candidate will have a proven track record in service delivery design and transformation, as well as experience managing significant budg

Familiarity with IT Service Management (ITSM) tools, mainly Jira Service Desk and have an understanding on how Service Desks operate. The Service Desk AI Product Owner will manage, develop and improve the Service Desk AI Assistant. Leverage automation capabilities to reduce manual workloads for the

A public service organization in Greater London is seeking a Director of Customer Services to lead customer service improvements, drive a customer-first culture, and manage high-performing teams. The ideal candidate will have significant experience in delivering customer services, alongside a strong

The Life Underwriting Director will play a pivotal role in managing and driving transformational change across their underwriting processes. Define the strategy and plan for Life Adviser Service Operations in alignment with the overall business strategy and goals. Drive and implement transformationa

We are seeking a dynamic and visionary Director to grow our FS business through our Customer Experience Transformation activities, focusing on Customer Service and CRM. You will play a pivotal role in shaping and delivering Service & CRM Transformation programmes for leading FS organisations particu

The Service Director – Refrigeration is responsible for the strategic leadership, operational performance, and commercial growth of the national refrigeration service business within Integral UK Ltd. The Service Director – Refrigeration is responsible for the strategic leadership, operational pe

Proven experience specializing in Oracle Cloud ERP/EPM design, configuration and implementation in an international Bank or Financial Services organisation. If you are interested in this EMEA Oracle ERP Service Owner position and meet the above requirements please apply immediately.

Following a restructure across the organisation, including within children’s and education services, we have created three new posts within the directorate, including this role,. We are looking for a visionary and credible senior leader with substantial experience in commissioning within a childre

You will provide strategic leadership to create, shape, and deliver the business strategy for the Severn Trent Water service line within the Asset Design discipline—ensuring WSP’s industry‐leading position is both safeguarded and strengthened for future growth. Our Virtual GP service gives you

Local Education Authority is seeking a Service Director - Education and Skills to enhance educational standards and promote lifelong learning in West Midlands.

An industry-leading engineering firm in the UK is seeking a strategic leader for the Water Asset Design service line.

The successful candidate will work closely with management and other departments, ensuring excellent service and consistent profitability across all locations. A leading hospitality firm in England seeks an experienced Operations Director to oversee operations within a growing pub company.

ETF Service Director, Vice President. The ETF Service Director acts as the voice of the client within the Asset Servicing Business, ensuring BNY delivers a consistently outstanding client experience. This is a client‑ and internal‑facing role charged with ensuring overall service quality, client

A local government authority in West Midlands is seeking a Service Director to lead the commissioning of health, social care, and community services. This is a unique opportunity to impact lives and communities while ensuring quality and value for money in service delivery.

As a key member of the Leadership Team, reporting to the Head of Discipline, you will be accountable for driving the strategic growth and P&L performance of the service line. Leadership experience in the Water sector within a professional services environment, with a track record of delivering strat

A leading travel platform is seeking a Service Delivery Director to define and implement customer service strategies for their Viator-Experiences business. This role involves managing both in-house and outsourced operations, ensuring exceptional service delivery, and championing operational excellen

A local government authority in the West Midlands is seeking a Service Director for SEND and Inclusion to lead the local approach to supporting children and young people. Responsibilities include shaping SEND services, strengthening partnerships, and ensuring high-quality outcomes for children with

The Deputy Service Line Director will play a key leadership role in supporting the delivery and growth of WSP’s. Working closely with the Service Line Director, you will help shape the future direction of the business by driving growth in existing markets and supporting expansion into detailed des

We are seeking a dynamic and visionary Director to grow our FS business through our Customer Experience Transformation activities, focusing on Customer Service and CRM. Strong knowledge and experience of Service Transformation, leveraging technology such as CRM & CCaaS platforms (e. It delivers

The Client Service Director is a strategic and pivotal role; it is accountable for building relationships between the Club and its clients, managing current assignments, growing the accounts, and establishing a strong lasting partnership between AND Digital and the client organisations.

Applications are invited for the post of Service Director, Men’s Medium Secure Service within West London Forensic Services, West London NHS Trust. Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The post�

Service Director, Men's Medium Secure Service. The post-holder will provide leadership, direction, and operational management across the Medium Secure wards and services at the St Bernard's site, working closely with the Clinical Lead, Clinical Director, and Senior Management Team (SMT). Our high se

If you’re an experienced senior manager or director with an interest in Banking, Insurance and/or Wealth & Asset Management and want to further build on your industry knowledge and expertise, you can be certain that as a Tax Director within our team you’ll be joining a group which offers you unr

A leading NHS Trust in the United Kingdom is looking for a Director of Integrated Contact Centres to oversee and enhance their contact centre operations.

A global healthcare consulting firm is seeking a Director of Service Delivery with over 8 years of IT operations experience. You will lead IT strategies, enhance service delivery processes, and manage client relationships while ensuring high-quality service. The ideal candidate will have strong lead

Overall responsibility for the performance, delivery and management of all services within the Directorate, acting as the most senior operational leader and reporting directly to the Executive Managing Director. Working directly to the Chief Operating Officer and the directorate leadership team, the

Currently an Account Director within a full service events and experiential marketing agency seeking your next challenge. Account Director - Full Service Global Agency. Rare opportunity to join this global marketing, experiential and events agency in a strategic and sales focused Account Director ro

A leading global financial services company in London is seeking an experienced ETF Service Director, Vice President, for their Asset Servicing - Client Experience team. The ideal candidate will have significant client services experience, strong leadership skills, and a proven ability to analyze da

The Director of Development will provide strategic leadership to the organisation’s development function, ensuring high‑quality design, enhancement and oversight of our products, services, and quality standards. You will champion our corporate values and behaviours, modelling them across their d

A leading hospitality provider in the UK is seeking a Strategic Account Director to provide commercial leadership and drive transformation in multi-site environments. The successful candidate will have a proven track record in operational leadership, with a strong focus on enhancing customer experie

We are now seeking an exceptional Director of Finance to help secure our long‑term future and develop services in line with demand. At Alexander Devine Children s Hospice Service, we provide specialist care and vital support to children and young people with life‑limiting and life‑threatening

A leading travel company is seeking a Service Excellence Director to champion operational excellence and enhance customer experiences. This hybrid role based in Greater London involves strategizing and implementing service excellence initiatives, overseeing quality assurance frameworks, and leading

The Director of Customer Services will provide strategic leadership to our customer services function, ensuring the delivery of a modern, high‑quality customer experience across all areas of contact and engagement. The Housing Ombudsman offers an independent, impartial, and free service for social

The role requires overseeing service delivery across multiple contracts and managing a team of Service Directors. A leading consulting firm is seeking a Service Delivery Director for a high-profile Defence programme based in Berkshire.