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Location: Staffordshire, UK; Elgin Ave., London W9 2NR, UK; Scotland; Wales, UKSalary: 71,381 - 85,257 per yearEmployment: FlexibleCategory: ITPosted: 2026-08-07Valid to: 2026-08-21Apply: https://jobs.justice.gov.uk/careers/JobDetail/20900?entityId=20900Employer: HM Courts and Tribunals ServiceJob summaryThis is a Nationally based roleJob descriptionHM Courts and Tribunals ServiceDirectorate: DTSPay Band: Grade 6Job Title: Lead Interaction Designer (jurisdiction) Location:London / NationalSuccessful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability). Term:PermanentInterview:Video conference via TeamsImportant salary details:New recruits to the Civil Service joining MoJ are expected to join at the band minimum. Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band). Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks. Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary. This role is within the User-Centred Design job family and is an Interaction Design role at Lead Interaction Designer level. Introduction:These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding. HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital. DTS is committed to being a great place to work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued. Please follow the link below for further information about HMCTS. Job Description:We’re recruiting for 3 Lead Interaction Designers to lead the profession across multiple complex services within jurisdictional areas, setting direction and supporting designers to champion user-centred design across criminal, civil and family courts, tribunals and cross-cutting services such as scheduling and listing. You will define and set standards to assure best practice in user-centred design and develop HMCTS' design maturity by influencing, leading and mentoring others alongside other design leads. You will work with the profession lead to support a culture of learning and experimentation by creating an inclusive, productive environment for designers. You’ll advocate for citizen, professional and judicial users at a strategic level using evidence-led approaches and championing their needs on- and off-line to influence decision-making. In practice, this means you’ll be expected to: Work with other design leads to set an ambitious vision for UCD at HMCTS, pushing the boundaries of what design can do to transform government. Work with other design leads to define, develop and embed design standards that ensure all our design work is consistently inclusive, accessible and easy to use. Work closely with service owners, profession leads, and the Head of UCD to set and communicate strategy, ensuring teams are supported to deliver. Collaborate with other profession leads (e.g. user research, product, software development) to champion digital transformation and continuously improve capability. Support the recruitment of a talented and diverse team of designers that meet the growing needs of HMCTS. Support the professional development of designers through coaching, line management and career progression. Champion Communities of Practice that inspire designers to learn, share best practice and collaborate on strategic problems. Collaborate across government. Act as a leader in the cross-government design community, sharing work, learnings and developing best practice. Essential Criteria:The ability to grow talent and develop design culture by creating a collaborative and inclusive environment, with experience of coaching and mentoring designers and coordinating communities of practice. Knowledge of what good public services look like and how to design in an inclusive, accessible way. Ability to set design standards and coach others. A strong grounding in user-centred design with experience across multiple or highly complex services. Ability to provide direction on appropriate tools and methods, support agile multi-disciplinary teams, and advocate for user-centred design in a way that widely understood. Ability to create high-quality, compelling design concepts, with experience in rapid prototyping. Advocates for end-to-end user-centred design at a strategic level, working across teams, departments and organisations. Ability to interpret the needs of senior leaders and stakeholders, using design thinking to solve complex organisational challenges and influence strategy. Desirable:Experience designing at scale and in technical environments. Application process:This role will be recruited using a combination of Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks during the sift and interview process. Experience – As demonstrated in your application form. Behaviours – You will be required to provide evidence of the following key behaviours at G6 Level: Seeing the Big Picture Making Effective Decisions Communicating and Influencing Changing and Improving Technical – As demonstrated at interview. You will be expected to align your answers to the Government Digital and Data (GDD) Capability Framework Government Digital and Data (GDD)Presentation - You will be required to prepare a short presentation. Details will be provided 5 working days before the day of the interview. Reserve ListHMCTS run a Reserve List, where candidates who are unsuccessful at interview by only a few points, can be offered other roles, at the same band, for up to 12 months. You will be able to view your status via the application screen. If you have been added to the Reserve List, your status will show either Merit or Reserve list. Person specificationPlease refer to the Job DescriptionBehavioursWe'll assess you against these behaviours during the selection process:Seeing the Big PictureMaking Effective DecisionsCommunicating and InfluencingChanging and ImprovingTechnical skillsWe'll assess you against these technical skills during the selection process:As demonstrated at interview. You will be expected to align your answers to the Government Digital and Data (GDD) Capability Framework Government Digital and Data (GDD)BenefitsAlongside your salary of 71,381, HM Courts and Tribunals Service contributes 20,679 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).Access to learning and developmentA working environment that supports a range of flexible working options to enhance your work life balanceA working culture which encourages inclusion and diversityA Civil Service pension with an employer contribution of 28.97%Annual LeavePublic HolidaysSeason Ticket AdvanceFor more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. Link: Things you need to knowArtificial intelligenceArtificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.Feedback will only be provided if you attend an interview or assessment.SecuritySuccessful candidates must undergo a basic (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirementsThis job is broadly open to the following groups:UK nationalsnationals of the Republic of Irelandnationals of Commonwealth countries who have the right to work in the UKnationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil ServiceFurther information on nationality requirements (opens in a new window)Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Apply and further informationThis vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicantsJob contact : Name : SSCL Recruitment Enquiries TeamEmail : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.ukTelephone : 0345 241 5359Recruitment teamEmail : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.ukFurther informationAppointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages:

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