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Customer Experience Director Location: Remote Salary: £94,671.46 per annum Closing Date: 19 December 2025 They are on the hunt for a Customer Experience Director to lead their customer-facing housing management teams. If a candidate has a proven track record of delivery and is decisive, tenacious, collaborative, resilient and relentlessly passionate about great customer service – it could be them. They are seeking an open-minded, credible, talented leader to join their Housing Senior Leadership Team with responsibility for the delivery of local housing management services including anti-social behaviour, tenancy and neighbourhood-related services. They recognise that everyone is on a journey these days, but they truly are on one—evolving their operating model so that despite their size and geography, they remain connected to their customers and communities, ensuring service delivery is responsive, easy, local and personal. The successful candidate will be a subject matter expert in housing management and will be responsible for making sure they are winning for their customers by actively listening and ensuring teams are equipped and empowered to deliver excellent services that meet current and emerging customer needs. Through strong change and performance management, process review, systems and policy development, this individual will continue to drive customer satisfaction, trust and efficiency, ensuring homes and communities are safe and thriving places for customers to live. Through their leadership, they will develop a high-performing, productive culture with high levels of accountability, ownership and autonomy, where colleagues feel truly engaged, encouraged and supported to be their best, with the Customer Promise at the forefront. They are open about the fact that this role will be hard work. They always want to do better, so there is a lot to do, within a really challenging operating environment. Undoubtedly, there will be times of frustration and attempts at initiatives that do not work, but the successful candidate will be joining a strong, collaborative team where everyone supports each other. They will be encouraged to try new things, and despite the hard work, they will laugh and have fun; they will never be bored, and no two days will be the same. The teams this person will lead are nationally dispersed. Where the candidate lives is not necessarily important – it is their expertise, customer focus, values and leadership that matter most. If this role sounds like a great fit and the candidate is ready to take the opportunity and make it their own, they are invited to come and #discovertheorganisation Please note: Final stage interviews to be held on 17th December at their Reading office. Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work document. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 90,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, supported by an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. The organisation was one of the first social housing providers in the UK to adopt the Sustainability Reporting Standard (SRS), published by Good Economy. Using the Housing Association’s Charitable Trust (HACT) Value Insight model, they calculated that they made an impact of over £28m during 2022/23. They know that life can be hugely challenging for many of their customers, and they are proud that more than 400 customers have been supported into work, education, training and independent living. They are looking for like-minded people to join their team of over 800 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives. The organisation supports equality of opportunity and is dedicated to being a diverse, inclusive and supportive workplace. They are a Disability Confident employer. The organisation reserves the right to bring the closing date forward should enough quality applications be received before the stated closing date. To Apply If you feel you are a suitable candidate and would like to work for this reputable organisation, please click apply.

This Financial Advisor job in Meriden is ideal for an individual motivated by achieving great client outcomes, rather than driven by sales The business has a significant level of existing HNW and complex cases and needs to recruit an additional Financial Advisor capable of advising on these cases. The business is continuing to grow at a healthy rate, with no signs of slowing down. You should be a proactive Financial Advisor, regularly identifying business opportunities and networking / nurturing relationships with accountants and solicitors for referrals. The business would like you to bring some clients or have methods to generate clients such as professional connections. In addition, the group provides Investment Management to clients, therefore you will regularly work with in-house Investment Managers to provide dual benefit to clients. Financial Advisor Requirements You must have 3+ years' experience of providing financial advice on complex financial planning cases Ideally, you should hold Level 6 Chartered Financial Advisor status or have ambitions of attaining this You should be a proactive Financial Advisor, capable of creating business opportunities Ideally you will have experience of working in a small/medium size company The Company This long established multi-disciplined wealth management and investment management firm are continually looking to evolve and improve their service to clients. They are well respected within their business community Culture This firm believe in a client focused culture, which is supported by their remuneration structure. They do not believe in sales targets or sales bonuses as they would rather you be empowered to do what is right by the client. In addition, they encourage team collaboration and would welcome your input and ideas Financial Advisor Benefits Salary of £65,000 - £70,000+ plus 8% employer pension contribution, DIS, individual PHI at 50% of salary Plus, discretionary bonus based on behaviours 25 days holiday + bank holidays (option to purchase an additional 10 days holiday through salary sacrifice) Support with training and pay for industry qualifications (this includes support with study text and study days) Twice a week in the office with flexibility and autonomy to work from either home or office rest of the week Location Meriden Call us now on 0208 0044 154 or click Apply Liability and Disclaimer Whilst Premier Jobs UK uses all reasonable efforts to ensure the information contained in our adverts including any salary, benefits or on target earnings are accurate, we give no representation or warranty in respect of such information. No liability is accepted by Premier Jobs UK for any loss or damage which may arise out of any person relying on or using any information TPBN1_UKTJ

PRACTICE BUSINESS MANAGER Salary £55,000 £60,000 per year pro rata FTE (dependent on experience) Part Time 25- 30 hours An exciting opportunity has arisen for the role of Business Manager at Forrest Medical Centre . The role is needed for strategic overview and planning and development and support for the partners and the current management team.The list size is approximately 13,000patients.This is a part time role with the opportunity to work over 4/5 days. The partners are forward-thinking and looking for an exceptional leader with strong business management skills, particularly in strategic management, human resources HR, project management, public relations, financial planning, income generation and budgeting. The successful candidate will need to be able to work collaboratively with practice manager and the partners, as a group and individually, to develop and implement strategies. We are looking for a confident and resilient individual with excellent communication skills. It is essential that the new manager can ensure that the practice continues to run smoothly, exploring opportunities for collaborative working and income generation. We are open to change and looking to develop future systems and services, in addition to those already offered that support excellent patient care and continued financial viability. Previous NHS experience is essential; primary care management experience is desirable. Those without primary care experience will need to demonstrate transferable knowledge and skills. TPBN1_UKTJ