Technical support manager jobs in United Kingdom

Job Overview: We are seeking a dedicated IT Support Engineer to join our team and provide technical support to our employees. The ideal candidate will diagnose, troubleshoot, and resolve hardware, software, and network issues while maintaining the overall health of IT systems. This role is crucial to ensuring smooth daily operations and enhancing user satisfaction through timely assistance and training. --- Key Responsibilities: 1. Technical Support Respond to and resolve IT support requests via email, phone, or in person. Troubleshoot hardware, software, and network-related issues. Set up and configure new user accounts, systems, and devices. 2. System Maintenance Monitor and maintain servers, networks, and IT infrastructure. Perform regular updates, patches, and system backups. Ensure compliance with IT security policies and standards. 3. Troubleshooting Diagnose and resolve technical problems, escalating complex issues when necessary. Identify recurring issues and recommend long-term solutions. 4. User Training and Documentation Provide training to users on IT tools and best practices. Create and maintain user manuals, FAQs, and other technical documentation. 5. Collaboration and Vendor Management Work closely with IT teams and other departments to optimize system performance. Coordinate with external vendors for hardware and software procurement and maintenance. 6. Cybersecurity Monitor systems for potential security threats and implement preventive measures. Respond to and mitigate security incidents, ensuring data integrity and protection. --- Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). Proven experience as an IT Support Engineer or similar role. Proficiency in operating systems (Windows, macOS, Linux). Knowledge of networking concepts (TCP/IP, VPN, DNS, DHCP). Familiarity with tools like Active Directory, Office 365, and ticketing systems. Strong problem-solving, organizational, and communication skills. Certifications such as CompTIA A+, Network+, CCNA, or ITIL are a plus. --- Soft Skills: Excellent interpersonal and customer service skills. Ability to work under pressure and manage multiple tasks. Strong attention to detail and proactive problem-solving approach. --- Working Conditions: On-site/remote work as per company policy. May require occasional evening or weekend shifts for system maintenance or emergencies.

Company: PHL UK LTD ** Location:** Ford Farm Estate, Ford Ln, Upton Grey, Basingstoke RG25 2RP, UK ** Salary:** £40000 - £45000 Job Description: PHL UK LTD, a leading forklift supplier and dealer based in Basingstoke, UK, is seeking a dynamic and experienced Workshop Manager to oversee our Forklift Maintenance and Material Handling department. As the Workshop Manager, you will be responsible for leading a team of skilled technicians and ensuring the efficient operation of our workshop. ** Key Responsibilities:** -Provide strong leadership and guidance to workshop personnel, fostering a culture of accountability, teamwork, and continuous improvement. -Oversee the day-to-day operations of the workshop, including scheduling, prioritizing tasks, and ensuring timely completion of maintenance and repair jobs. -Utilise your in-depth knowledge of forklift maintenance and material handling equipment to troubleshoot complex issues and provide technical support to the team. -Maintain high standards of quality and safety in all maintenance and repair activities, adhering to industry best practices and regulatory requirements. -Manage workshop inventory levels, ensuring adequate stock of parts and supplies to support maintenance operations. -Collaborate with sales and service teams to meet customer needs and exceed their expectations, delivering exceptional service and support. Requirements: -Minimum of 2 years of experience in a similar role within the forklift maintenance or material handling industry. -Strong leadership and management skills, with the ability to motivate and inspire a team. -Comprehensive understanding of forklift mechanics and maintenance procedures, including hydraulic systems, electrical systems, and engine diagnostics. -Excellent problem-solving skills, with the ability to diagnose and resolve complex technical issues efficiently. -Effective communication skills, both verbal and written, with the ability to interact confidently with customers and internal stakeholders. -Exceptional organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. -Collaborative mindset with a willingness to work closely with colleagues across departments to achieve common goals. -Relevant technical qualifications or certifications in forklift maintenance or related field preferred. ** Benefits:** -20 holidays + bank holidays -Pension Scheme -Private Medical Insurance -Sick pay

Focus Micro Systems are an in house software development company who develop software for the property sector and have been dedicated in doing so for over 40 years. We have developed property management software packages to support Letting Agents, Estate Agents and Business Transfer Agents. Whatever the property agencies require, we have the software package waiting for them. We are seeking an experienced Software Support Technician with hands-on commercial experience This is an office-based role at our Oxford location, where applicants must be able to commute to the office. You will be responsible for providing support to our clients who use our property management software where you will be answering queries, resolving technical issues, and ensuring that our clients receive the highest level of service. Across our cloud platform we have over 7000 active users who you will be supporting. To be successful in this role, you should have excellent communication skills, strong customer-service orientation, and an interest in problem solving. This role is based entirely in our Oxford office. Required Key Skills: · Strong professional communication skills, with previous customer service and technical support experience. · Good timekeeping, and a passion for problem-solving. · Ability to work effectively as part of a team and support users in a professional environment. · Ability to quickly learn our property management software packages with a goal to deliver training sessions to clients, both in-house and on-site. · Experience of having carried out training sessions to groups of customers either remotely or on-site. · Excellent understanding of all Microsoft products including: o All Windows operating systems o Word o Excel o Outlook · Strong numeracy and analytical skills with the ability to compile statistical data and reports. · Experience using ticketing systems to manage and resolve client issues, ensuring all relevant data is captured and tracked for follow-up. Additional Desired Skills: · Experience with Microsoft SQL Server in a commercial setting, including creating and troubleshooting SQL queries. · Ability to deliver high quality testing services across an array of different projects, creating logs and screenshots to document testing phases and defects. · Knowledge of Windows Server Networking including Active Directory, Group Policy and DNS. Within your role you will have the opportunity to develop further into: · Client Training – In House & On-Site · Carrying out Demos and running Webinars · Software Testing · Infrastructure management including Windows Server Networking · Product Design · Manual Writing · Social Media and Marketing Campaigns This role requires proven commercial experience as a software support technician, including working in a professional, client-facing environment. Applicants without relevant professional experience may not be considered. Lots of potential for future career progression and personal development.

Working Hours (Week): 40.00 hrs Education Qualification: Any Degree Experience: 1-3 Years Responsibilities  Prepare asset, liability, and capital account entries by compiling and analyzing account information  Document financial transactions by entering account information  Recommend financial actions by analyzing accounting options  Summarize current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports  Substantiate financial transactions by auditing documents  Maintain accounting controls by preparing and recommending policies and procedures  Guide accounting clerical staff by coordinating activities and answering questions  Reconcile financial discrepancies by collecting and analyzing account information  Secure financial information by completing database backups  Verify, allocate, post, and reconcile transactions  Produce error-free accounting reports and present their results  Analyze financial information and summarize financial status  Provide technical support and advice on management  Review and recommend modifications to accounting systems and generally accepted accounting procedures  Participate in financial standards setting and forecast process  Provide input into department's goal-setting process  Prepare financial statements and produce budget according to schedule  Direct internal and external audits to ensure compliance  Plan, assign, and review staff's work Support month-end and year-end close process  Develop and document business processes and accounting policies to maintain and strengthen internal controls  Communicate effectively with clients  Contribute to a strong client relationship through positive interactions with client personnel  Communicate with Manager and/or Director on work status and client issues that arise Accountant requirements These are just a few of the job requirements you may see in an accountant job description:  Thorough knowledge of basic accounting procedures and principles, including the Generally Accepted Accounting Principles (GAAP)  Awareness of business trends  Experience with creating financial statements  Experience with general ledger functions and the month-end/year-end close process  Excellent accounting software user and administration skills  Accuracy and attention to detail  Aptitude for numbers and quantitative skills  Bachelor's Degree or Master's Degree in appropriate field of study or equivalent work experience  Intermediate understanding of accounting and reporting standards, gaining experience in researching as it relates to accounting issues  Experience with accounting software is a plus