Technical support manager jobs in United Kingdom

Job description Global Reach Business Solutions Ltd is seeking a highly skilled Systems Administrator to manage and maintain our IT infrastructure, ensuring the seamless operation of our systems that support accounting, bookkeeping, tax consultancy, and administrative services. The ideal candidate will bring expertise in IT systems, databases, and network administration to enhance our business operations and client service delivery. Duties 1. System Management: Install, configure, and maintain hardware, software, and operating systems. Oversee the performance and availability of IT systems to ensure smooth business operations. Implement system upgrades, patches, and security updates. 2. Database Administration: Manage and optimize databases used for accounting, auditing, and administrative services. Ensure the security, integrity, and backup of all company data. 3. Network Administration: Monitor and manage company networks to ensure optimal performance. Troubleshoot and resolve network connectivity issues. Maintain firewalls, routers, and VPNs for secure communication. 4. Technical Support: Provide technical support to internal teams for resolving IT-related issues. Assist in troubleshooting and resolving client issues related to IT systems. 5. IT Security: Implement and maintain cybersecurity protocols to safeguard company and client data. Monitor systems for vulnerabilities and respond to security breaches. 6. Documentation and Reporting: Maintain detailed records of IT systems, procedures, and troubleshooting efforts. Provide regular reports on system performance and IT-related activities. Skills Proficient in system administration with hands-on experience in managing IT infrastructures. Strong knowledge of computer networking principles and practices. Familiarity with SharePoint administration is highly desirable. Excellent analytical skills to diagnose problems effectively. Proficient in using Excel for data analysis and reporting purposes. Strong command of English, both written and verbal, for effective communication. Experience with DHCP configuration and management. Knowledge of PowerShell scripting for task automation is advantageous. We invite motivated candidates who are eager to contribute to our team while enhancing their skills in a supportive environment.

Duties and Responsibilities: · Monitor network performance and troubleshoot issues. · Install and configure network hardware and software. · Design, implement, and maintain network infrastructure, including routers, switches, firewalls, and other network equipment. · Configure and manage network devices such as Cisco routers and switches, Juniper firewalls, and other network equipment. · Monitor network performance and troubleshoot issues to ensure optimal network availability and performance. · Implement and maintain network security measures to protect against unauthorized access and data breaches. · Collaborate with cross-functional teams to design and implement network solutions that meet business requirements. · Perform network installations, upgrades, and migrations as needed. · Provide technical support and troubleshooting for network-related issues. · Document network configurations, procedures, and troubleshooting steps. ** Skill/experience/qualifications:** · Strong knowledge of networking concepts and protocols (TCP/IP, DNS, DHCP) · Experience with network administration tools such as Active Directory, Azure AD, vSphere · Familiarity with network security practices and technologies (firewalls, VPNs) · Proficiency in configuring and managing Cisco routers and switches · Knowledge of Juniper firewall configuration and management · Experience with DevOps practices for network automation (e.g., using Python scripting) · Ability to work independently and collaboratively in a fast-paced environment · Excellent problem-solving skills and attention to detail · Strong communication skills to effectively interact with team members and stakeholders · Bachelor/Master’s degree or a related study and experience · Experience required 1-2 years preferred

Description of the Company : Are you a curious and innovative problem-solver looking to make an impact? At InvictIQ, we are transforming the way technology is used in the Health and Social Care, empowering organisations to deliver better outcomes. Bring your passion and curiosity as you explore, collaborate, and innovate to build solutions that truly matter. Together with a team of forward-thinking individuals, you will test new ideas, learn and grow, and help shape a brighter, more exciting future—for our clients, their communities, and your career. Shape the future of Care. If you are ready to take on meaningful challenges and thrive in a supportive, dynamic environment, InvictIQ is the place to make your mark. Responsibilities: • Software Design and Development: Analyse requirements, design solutions, develop clean, maintainable code (Java, Python, C++), follow best practices, ensure consistency, and deliver projects on time and within budget. • Testing and Debugging: Thoroughly test InvictIQ's applications, identify and resolve bugs and performance issues, develop and execute various tests, use debugging tools, document and report defects. • Software Maintenance and Optimisation: Maintain and update InvictIQ's applications, improve functionality and user experience, refactor and optimise code for efficiency and scalability, monitor performance, and provide technical support. • System Integration and Architecture: Integrate components to create cohesive systems,design scalable and secure architecture aligned with business requirements, evaluate and recommend technologies, ensure smooth deployment and operation. • Documentation and Knowledge Sharing: Create and maintain technical documentation (requirements, specifications, user manuals), document code and processes, participate in code reviews, share knowledge through training and discussions. • Continuous Learning and Improvement: Stay updated with the latest trends and best practices, participate in professional development activities, contribute to improving InvictIQ's development processes and tools, continuously enhance skills. • Collaboration and Communication: Collaborate with team members, stakeholders, and clients to understand requirements and deliver successful projects, communicate technical concepts clearly, participate in meetings and presentations, ensure software meets quality standards and user expectations. • Problem-Solving and Critical Thinking: Analyse complex problems, develop effective solutions using logical reasoning and technical expertise, break down complex tasks, identify and mitigate risks, adapt to changing requirements while maintaining project timelines and quality standards​ Essential Requirement: • Proficiency in C#, .NET Framework, .NET Core, and object-oriented programming concepts • Experience with web technologies (ASP.NET Core, ASP.NET MVC, HTML, CSS, JavaScript) and frameworks (Angular, React) • Proficiency in working with databases (Microsoft SQL Server, Azure SQL Database) and NoSQL databases (Azure Cosmos DB) • Experience with Azure Cloud services (App Service, Functions, Kubernetes Service) and storage solutions (Blob Storage, Cosmos DB, SQL Database) • Knowledge of Azure AI and Machine Learning (Cognitive Services, Machine Learning Studio) • Familiarity with DevOps practices and Azure DevOps for source control, CI/CD • Strong problem-solving, analytical skills, and attention to detail Desirable: • Knowledge of software testing methodologies and test-driven development • Excellent communication, collaboration, and interpersonal skills • Understanding of software architecture patterns, principles, and design patterns • Willingness to learn and adapt to new technologies, frameworks, and tools • Strong time management, prioritisation, and organisational skills Experience: 2-4 Years in Software Development Qualification : A degree-level qualification in Computer Science This is a fantastic opportunity to join a fast-growing company who offer exciting career development opportunities. If the role sounds of interest, please submit an up to date CV immediately with a cover letter as to what you can contribute to the role.

Job Overview: We are seeking a dedicated IT Support Engineer to join our team and provide technical support to our employees. The ideal candidate will diagnose, troubleshoot, and resolve hardware, software, and network issues while maintaining the overall health of IT systems. This role is crucial to ensuring smooth daily operations and enhancing user satisfaction through timely assistance and training. --- Key Responsibilities: 1. Technical Support Respond to and resolve IT support requests via email, phone, or in person. Troubleshoot hardware, software, and network-related issues. Set up and configure new user accounts, systems, and devices. 2. System Maintenance Monitor and maintain servers, networks, and IT infrastructure. Perform regular updates, patches, and system backups. Ensure compliance with IT security policies and standards. 3. Troubleshooting Diagnose and resolve technical problems, escalating complex issues when necessary. Identify recurring issues and recommend long-term solutions. 4. User Training and Documentation Provide training to users on IT tools and best practices. Create and maintain user manuals, FAQs, and other technical documentation. 5. Collaboration and Vendor Management Work closely with IT teams and other departments to optimize system performance. Coordinate with external vendors for hardware and software procurement and maintenance. 6. Cybersecurity Monitor systems for potential security threats and implement preventive measures. Respond to and mitigate security incidents, ensuring data integrity and protection. --- Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). Proven experience as an IT Support Engineer or similar role. Proficiency in operating systems (Windows, macOS, Linux). Knowledge of networking concepts (TCP/IP, VPN, DNS, DHCP). Familiarity with tools like Active Directory, Office 365, and ticketing systems. Strong problem-solving, organizational, and communication skills. Certifications such as CompTIA A+, Network+, CCNA, or ITIL are a plus. --- Soft Skills: Excellent interpersonal and customer service skills. Ability to work under pressure and manage multiple tasks. Strong attention to detail and proactive problem-solving approach. --- Working Conditions: On-site/remote work as per company policy. May require occasional evening or weekend shifts for system maintenance or emergencies.

Company: PHL UK LTD ** Location:** Ford Farm Estate, Ford Ln, Upton Grey, Basingstoke RG25 2RP, UK ** Salary:** £40000 - £45000 Job Description: PHL UK LTD, a leading forklift supplier and dealer based in Basingstoke, UK, is seeking a dynamic and experienced Workshop Manager to oversee our Forklift Maintenance and Material Handling department. As the Workshop Manager, you will be responsible for leading a team of skilled technicians and ensuring the efficient operation of our workshop. ** Key Responsibilities:** -Provide strong leadership and guidance to workshop personnel, fostering a culture of accountability, teamwork, and continuous improvement. -Oversee the day-to-day operations of the workshop, including scheduling, prioritizing tasks, and ensuring timely completion of maintenance and repair jobs. -Utilise your in-depth knowledge of forklift maintenance and material handling equipment to troubleshoot complex issues and provide technical support to the team. -Maintain high standards of quality and safety in all maintenance and repair activities, adhering to industry best practices and regulatory requirements. -Manage workshop inventory levels, ensuring adequate stock of parts and supplies to support maintenance operations. -Collaborate with sales and service teams to meet customer needs and exceed their expectations, delivering exceptional service and support. Requirements: -Minimum of 2 years of experience in a similar role within the forklift maintenance or material handling industry. -Strong leadership and management skills, with the ability to motivate and inspire a team. -Comprehensive understanding of forklift mechanics and maintenance procedures, including hydraulic systems, electrical systems, and engine diagnostics. -Excellent problem-solving skills, with the ability to diagnose and resolve complex technical issues efficiently. -Effective communication skills, both verbal and written, with the ability to interact confidently with customers and internal stakeholders. -Exceptional organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. -Collaborative mindset with a willingness to work closely with colleagues across departments to achieve common goals. -Relevant technical qualifications or certifications in forklift maintenance or related field preferred. ** Benefits:** -20 holidays + bank holidays -Pension Scheme -Private Medical Insurance -Sick pay