Operations Manager
5 days ago
Scarborough
Position Overview The Operations Manager is responsible for overseeing the day-to-day functioning of the hotel, ensuring smooth operations across all departments. This role focuses on maintaining high standards of guest satisfaction, optimising efficiency, and supporting the General Manager in achieving business goals. Key Responsibilities Guest Experience • Ensure exceptional service standards across front desk, housekeeping, food & beverage, and other guest-facing areas., • Supervise daily hotel operations, coordinating between departments to ensure seamless service delivery., • Monitor housekeeping, maintenance, and food service quality., • Recruit, train, and mentor staff to deliver consistent service excellence., • Schedule shifts and manage staffing levels to balance efficiency and guest needs., • Assist in budgeting, forecasting, and cost ...