Portmeirion Group Warehouse Operations Manager
3 days ago
Waterbury
Job Description Overview Portmeirion Group is seeking an experienced Operations Manager to lead our homeware distribution center in Waterbury, CT. This role is responsible for the day-to-day management of warehouse operations, ensuring the accurate and timely processing of orders across wholesale and direct-to-consumer channels. The ideal candidate is hands-on, detail-oriented, and experienced in consumer packaged goods distribution. Key Responsibilities • Manage all daily operations of the distribution center, including receiving, picking, packing, shipping, and inventory control, • Ensure timely and accurate fulfillment of customer orders, meeting service level expectations, • Lead, train, and supervise warehouse staff, fostering a culture of accountability, safety, and continuous improvement, • Oversee workflow planning, labor scheduling, and productivity optimization, • Maintain inventory accuracy and coordinate cycle counts and physical inventories, • Utilize and optimize WMS systems to support efficient operations and reporting, • Collaborate with customer service, sales, and transportation partners to resolve order issues and improve delivery performance, • Ensure compliance with safety standards, company policies, and operational best practices, • Additional duties as assigned Requirements Qualifications • 5+ years of experience in warehouse or distribution center operations, preferably in consumer packaged goods, • Proven experience managing direct-to-consumer fulfillment operations, • Strong working knowledge of WMS systems, • Experience supporting Amazon fulfillment (Seller Central, FBA/FBM, compliance requirements) a plus, • Bilingual (English/Spanish) strongly preferred, • Strong leadership, communication, and problem-solving skills, • Ability to work in a fast-paced, hands-on, in-office environment, • Availability to manage the 2nd shift from mid-November through end of year, • Must be able to work occasional Saturday during peak seasons Benefits What We Offer • Competitive salary and benefits, • 401K, • Paid Vacation time, • Opportunity to lead and make a meaningful impact in a growing operation