Operations Manager, Front Desk
5 days ago
New York
The High Line Hotel NYC The Operations Manager is accountable for assisting the hotel achieve and exceed results in financial metrics, guest-satisfaction, and team-member engagement. This person will provide support to the hotel and will be involved with varying operational roles in the hotel and assist where needed. Responsibilities: • Support all aspects of the hotel as requested by the General Manager, • Lead hotel team in the development and implementation of individual hotel performance strategies, • Ensure implementation of service and standard initiatives with the objective of meeting or exceeding guest expectations, • Strive to continually improve our guest and team members satisfaction and maximize financial performance for the hotel, • Achieve budgeted revenues, market share performance growth, monitor and control food, beverage, and labor costs, and maximize profitability within all areas of the hotel, • Interview, hire, train, and onboard new hires in the hotel and develop specific processes to ensure overall success, • 2+ years of experience as a department manager, or Assistant General Manager in select service hotels, • Excellent time management, organizational and problem-solving skills, • Strong communication skills and customer service experience, • An aptitude for self-motivation, • Brand experience is preferred, • A can-do attitude and a hands-on approach, • MCR is the 3rd-largest hotel owner-operator in the United States., • Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia., • MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities., • MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels., • MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020., • MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer., • Hotel Discounts, • Weekly Pay, • Paid Time Off, • Retirement Options, • Referral bonuses, • Career advancement & upward mobility, • Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members