Maintenance Technician - TURN TECH
15 days ago
Charlotte
Job Description POSITION SUMMARY The Turn Technician is responsible for the timely, efficient, and high-quality completion of apartment unit turnovers (“turns”) to ensure units are rent-ready within established company standards—generally seven (7) days or less from the date of unit vacancy. This role plays a critical part in occupancy performance, resident satisfaction, and asset preservation by delivering move-in–ready homes that meet or exceed New Urban Residential’s quality standards. The Turn Technician works collaboratively with Community Managers, Leasing Teams, Maintenance Supervisors, Maintenance Technicians, and approved vendors to coordinate schedules, manage scope of work, control costs, and ensure each unit is prepared to company specifications prior to move-in. This position requires strong planning skills, attention to detail, accountability, and a commitment to a people-first service culture. ESSENTIAL DUTIES AND RESPONSIBILITIES The following duties are representative but not exhaustive. A. Unit Turn Management & Execution • Complete full apartment unit turnovers within company standards (target: 7 days or less)., • Perform detailed move-out inspections and document required repairs., • Prepare and execute comprehensive turn scopes including:, • Painting, • Flooring repairs/replacement, • Appliance inspection and repair, • Plumbing and electrical repairs, • Fixture replacement, • Cleaning coordination, • Cosmetic upgrades, • Ensure all units meet “move-in ready” standards prior toleasingrelease., • Conduct final quality inspections before unit approval. B. Planning, Scheduling & Workflow Management • Develop andmaintainweekly andmonthly turnschedules., • Anticipate upcoming vacancies and proactively plan labor, materials, and vendors., • Coordinate timelines with Leasing and Management to meet move-in commitments., • Prioritize work based on occupancy needs and leasing demand., • Adjust schedules as needed to respond to emergencies or unexpected delays. C. Vendor & Contractor Management • Coordinate with approved vendors for specialty services (flooring, painting, cleaning, etc.)., • Obtain and review quotes whenrequired., • Monitor vendor performance, quality, and timeliness., • Ensure vendors follow company safety, access, and professionalism standards., • Verify completion of contracted work before approval for payment., • Report vendor deficiencies to management. D. Budget & Cost Management • Executeunit turnswithin approved budgets., • Track materials, labor, and vendor expenses., • Identifycost-saving opportunities without sacrificing quality., • Prevent unnecessary rework and callbacks., • Supportaccuratechargebacks for resident-causeddamageswhen applicable., • Communicate budget concerns to supervisors promptly. E. Cross-Department Collaboration • Partner closely with:, • Community Managers, • Leasing Managers/Consultants, • Maintenance Supervisors, • Maintenance Technicians, • Participate in weekly operations andturnmeetings asrequired., • Communicate progress, delays, and challenges clearly and professionally., • Support leasing efforts by ensuringtimelyunit availability., • Provide technical input during renovation or repositioning projects. F. Quality Control & Standards Enforcement • Maintain consistent quality standards across all communities., • Ensure compliance with company specifications and branding guidelines., • Prevent rushed or incomplete work., • Maintain detailed punch lists and verify completion., • Conduct random inspections of vendor and in-house work. G. Safety, Compliance & Risk Management • Follow all company safety policies andOSHA guidelines., • Use proper PPE and safety equipment., • Maintain clean and organized work areas., • Identifyand report hazardous conditions., • Comply withFair Housing,accessibility, andhabitability standards., • Participate in safety training and inspections. H. Documentation & Systems Management • Accurately document inspections, scopes, and completion status in company systems., • Maintain organized records for:, • Work performed, • Materials used, • Vendor services, • Inspections, • Support audit and compliance reviews., • Submittimelyreports to supervisors. I. Resident Experience & Customer Service • Maintain professionalism when interacting with residents., • Respect residents’ privacy andpersonal property., • Respond to questions courteously., • Represent the company positively at all times., • Understand that unit quality directlyimpactsresident satisfaction and retention. PERFORMANCE STANDARDS Successful Turn Technicians are expected to: • Complete ≥ 90% of turns within 7 days., • Maintain low rework/callback rates., • Meet budget expectations., • Demonstrate consistent reliability and punctuality., • Receive positive feedback from management and leasing teams. Required • High school diploma or equivalent., • Minimum3years of multifamily maintenance or turn experience (preferred)., • Demonstrated experience with unit renovations or turnovers., • Working knowledge of basic plumbing, electrical, HVAC, carpentry, and appliance repair., • Valid driver’s license and insurable driving record., • Ability to pass background and drug screening. Preferred • EPA Universal Certification., • HVAC certification., • Vendor management experience., • Renovation/project coordination background. KNOWLEDGE, SKILLS & ABILITIES • Strong organizational and planning skills., • Ability to manage multiple projects simultaneously., • High attention to detail., • Strong problem-solving ability., • Effective verbal and written communication., • Basic computer and mobile deviceproficiency., • Budget awareness., • Ability to work independently and as part of a team., • Strong workethicand accountability. PHYSICAL DEMANDS & WORK ENVIRONMENT The physical demands described are representative of those required to perform essential functions. • Frequently stand, walk, climb, balance, stoop, kneel, crouch, and crawl., • Frequently lift, carry, push, and pull up to 50 pounds., • Occasionallylift upto 75 pounds with assistance., • Use hand and power tools., • Work indoors and outdoors in varying weather conditions., • Exposure todust, chemicals, noise, and mechanical hazards. WORK AUTHORIZATION & LEGAL COMPLIANCE • Must be legally authorized to work in the United States., • Mustcomply withall federal, state, and local employment regulations., • Employment is at-will unless otherwise specified. COMPENSATION & BENEFITS Compensation and benefits are determined in accordance with company policy and may include: • Competitive hourly wage, • Overtime eligibility, • Health, dental, and vision insurance, • Paid time off and holidays, • Training and certification support EQUAL EMPLOYMENT OPPORTUNITY STATEMENT New Urban Residential is an Equal Opportunity Employer. We are committed to providing equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law. DISCLAIMER This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Management reserves the right to modify, add, or remove duties as business needs evolve.
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