IT Help Desk Tech III
24 days ago
Pompano Beach
Job Description Cross Catholic Outreach is a Catholic ministry with an ecumenical staff of Catholic, Protestant, and Eastern Orthodox believers working in unity to provide food, water, housing, education, orphan support, medical care, micro-enterprise, and disaster relief and the love of our Lord Jesus Christ to the poorest of the poor in more than 30 countries around the world. We believe strongly in unifying Christians in this mission of mercy, and we believe that creating a welcoming work environment for all Christian faiths is essential to achieving our ministry goals. Position Title: IT Help Desk Tech III Department: Technology Services Position Location: (In-Office Hybrid after 6 months) Position Type: Exempt or Hourly (As determined by Human Resources) Reports to: Associate Director of Technology Services Position Summary: Cross Catholic Outreach is currently hiring a Help Desk Technician Level III to join our organization. Candidates should have a minimum of 5 years’ experience in an IT Help Desk. The IT Help Desk Technician Level III is responsible for providing advanced technical support and assistance to our remote and on-site employees. You will interact with employees by phone and in person to help resolve any computer or software-related issues they may have. The position also requires the candidate to run daily devotionals via Zoom. The candidate should be task-oriented and have excellent time management skills. The position typically requires a standard 40-hour week; however, they may be required to work overtime during periods of high demand or when deadlines are approaching. Educational or Certification Requirements: · · Bachelor’s degree in information technology, computer science, or equivalent; or AA in Information Technology with 5 years’ experience. Experience Requirements: · Candidates should have a minimum of 5 years’ experience in an IT Help Desk. · Certifications: CompTIA A+, Network+, Security+, Microsoft Certifications, Cisco preferred · Knowledge, Skills, & Character Required: · Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of the ministry. · Feels a calling to serve God through serving Cross Catholic Outreach in this capacity. · Believes in and supports the mission and ministry of Cross Catholic Outreach and agrees with the conduct policies and conduct expectations of Cross Catholic Outreach. • Strong knowledge of Windows operating systems., • Working knowledge and thorough understanding of testing, analyses, and corrective action on systems, networks, hardware, and software in a secure environment., • Working knowledge of network fundamentals, Active Directory, DHCP, DNS, and desktop operating systems., • Anti-Virus, Malware, Email security technologies and concepts., • Ability to work both independently and in a team environment while following departmental policies and procedures., • Skilled in time management and task oriented., • Detail-oriented with the ability to effectively multitask., • Strong verbal, written, and interpersonal communication skills in the English language; ability to speak Spanish is highly desirable., • Documentation of troubleshooting solutions and the configuration of systems' hardware and software., • SharePoint and SQL knowledge is a plus., • Fortinet Router knowledge is a plus., • Knowledge of Zoom communication is a plus., • Occasionally required to stand, walk, stoop, kneel, crouch, or crawl. · Investigates, diagnoses, and resolves problems for Tier 2 and Tier 3 hardware and software issues, networking issues, and peripheral equipment for both on-site and remote users. • Configure and deploy Information Technology resources, which include but are not limited to desktops, laptops, printers, plotters, and mobile devices., • Assist clients with the installation of business line software and related services., • Knowledge of Windows Server (2016/2019) /desktop Operating Systems (10/11), • Knowledge of Microsoft Active Directory and Microsoft Entra ID, • Experience working with Microsoft 365, • Assist in engineering and implementing system solutions for staff using technologies that meet their needs, • Operation of daily devotions via Zoom room., • Monitor and respond to requests received through the IT helpdesk ticketing system., • Create step-by-step training material with screenshots for staff. Company DescriptionCross Catholic Outreach is a 501c3 Catholic relief and development ministry that provides food, shelter, medical care, water, education, self-help programs, care for orphans, and emergency relief to the poorest of the poor around the world in the name of Christ. We mobilize the global Catholic Church to transform the poor and their communities materially and spiritually for the glory of Jesus Christ. Cross Catholic Outreach’s priority is to help “the poorest of the poor.” Our efforts reach those suffering extreme poverty in countries throughout the Caribbean, Africa, Asia, and Latin America. Projects include relief for earthquake, flood, and tsunami victims, care and education for orphans and other vulnerable children, housing for the homeless, medicines and health care for the indigent, food for families suffering extreme malnutrition, and clean water for communities that have none, as well as micro-enterprise programs and other long-term development efforts to break the cycle of poverty. In every case, our method of outreach is the same: Cross Catholic locates needy Catholic-based ministries serving the poor and distributes material aid through their existing programs. In this way, we can supply meaningful help where it is needed most. In all our work we remain dedicated in our service to the Lord as good stewards of His resources in every challenge we seek to overcome. We partner with Dioceses all over the world.Cross Catholic Outreach is a 501c3 Catholic relief and development ministry that provides food, shelter, medical care, water, education, self-help programs, care for orphans, and emergency relief to the poorest of the poor around the world in the name of Christ. \r\n\r\nWe mobilize the global Catholic Church to transform the poor and their communities materially and spiritually for the glory of Jesus Christ. Cross Catholic Outreach’s priority is to help “the poorest of the poor.” Our efforts reach those suffering extreme poverty in countries throughout the Caribbean, Africa, Asia, and Latin America.\r\n\r\nProjects include relief for earthquake, flood, and tsunami victims, care and education for orphans and other vulnerable children, housing for the homeless, medicines and health care for the indigent, food for families suffering extreme malnutrition, and clean water for communities that have none, as well as micro-enterprise programs and other long-term development efforts to break the cycle of poverty.\r\n\r\nIn every case, our method of outreach is the same: Cross Catholic locates needy Catholic-based ministries serving the poor and distributes material aid through their existing programs. In this way, we can supply meaningful help where it is needed most. In all our work we remain dedicated in our service to the Lord as good stewards of His resources in every challenge we seek to overcome. We partner with Dioceses all over the world.