Receptionist - Intake & Client Experience Specialist
9 days ago
Utica
Job Description Criminal Defense & Personal Injury Law Firm | Utica, NY | Full-Time This Is Not a Typical Front Desk Job. We’re a fast-growing Utica-based law firm known for elite legal work, strong results, and an unwavering commitment to clients. We’re looking for the right person to be the face, voice, and first impression of our firm — and to grow into a key revenue-driving role as our Lead Intake & Client Onboarding Specialist. If you’re outgoing, sharp, highly organized, and love helping people while building a real career (not just clocking hours), keep reading. Who You Are You’re someone who: • Loves talking to people and making them feel heard, • Has exceptional attention to detail, • Is confident, polished, and professional, • Can switch effortlessly between warmth and precision, • Sees opportunity where others see “a job”, • Be the first point of contact for prospective and existing clients, • Greet clients in person and over the phone with professionalism and empathy, • Provide Quotes for Legal Services and get clients to Retain Firm, • Assist with outbound and inbound client communications, • Maintain an organized, polished front office environment, • Support attorneys and staff with administrative tasks as needed, • Ensure client information is accurately captured and documented What You’ll Grow Into This role is intentionally designed for growth. As you master the front desk and intake process, you’ll have the opportunity to: • Become our Lead Intake & Client Onboarding Specialist, • Guide potential clients through the decision to hire our firm, • Close and retain cases, • Earn commission on retained matters, • Prior receptionist, intake, customer service, or client-facing experience (legal experience a plus, not required), • Strong verbal and written communication skills, • High attention to detail and strong organizational habits, • Comfort with phones, scheduling, and basic office software, • Professional appearance and demeanor, • Positive attitude and strong work ethic Why Join Us? • You’ll be part of a high-performing, collaborative team, • You’ll work in an environment that values initiative and growth, • You’ll gain experience that opens doors inside and outside the legal field, • You’ll help people during some of the most important moments of their lives, • You’ll have a real path forward, not a dead-end roleAbout Company We’re a Criminal Defense and Personal Injury Trial law firm based in Utica, NY, that has grown quickly and will continue to grow rapidly. We are seeking exceptional additions to our staff to come in and help us continue to wow clients with an amazing experience each and every time, while we continue to grow. Pay will be based upon experience and cultural fit in the Firm.