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Job Description Lead the daily operations of the Service Desk team to ensure consistent delivery of high-quality technical support across the organization. Provide hands-on assistance, manage escalations effectively, oversee project completion, and serve as a key communication bridge between users and the IT department. The ideal candidate is tactful, skilled at navigating complex stakeholder relationships, and dedicated to delivering a high-touch, customer-focused support experience. ESSENTIAL FUNCTIONS/TASKS: • Lead, coach, and mentor the Service Desk team to ensure consistent, high-quality end-user support., • Provide timely, hands-on technical assistance to the organization's 300 users across desktop, mobile, and cloud-based platforms., • Deliver empathetic and diplomatic technical support to executive and high-profile users., • Maintain troubleshooting documentation in the Ticket Management knowledge base to ensure rapid issue resolution., • Analyze incident trends and proactively address recurring or potential issues., • Collaborate with the Infrastructure and Software Support teams to restore service during outages., • Oversee project tasks to ensure deliverables are completed within scope and schedule., • Foster a Security-first culture across the Service Desk and among end users., • Own and manage the Security Awareness Training program and application-specific user training., • Escalate security incidents to Senior Systems Engineers and the CIO in accordance with Incident Response protocols., • Coordinate with Infrastructure during security incidents to support containment and recovery efforts., • Enforce Approved organizational IT security policies and procedures., • Ensure all service desk activities comply with established security governance requirements., • Promote good cybersecurity practices among users during support interactions., • Adhere to Change Management process when implementing system changes or introducing new services that impact users or security., • Perform other duties and responsibilities as assigned or directed by the Chief Information EXPERIENCE, TRAINING, SKILLS REQUIRED: • Passionate about delivering outstanding customer service., • Exceptional analytical and problem-solving abilities., • Excellent written, oral, and interpersonal communication skills., • Proven experience as a Service Desk Lead, IT Support Lead, or Help Desk Supervisor., • Strong customer service orientation and ability to build trust with users at all levels., • Ability to manage time effectively while working on several competing business priorities., • Hands-on experience with:, • Active Directory / Entra ID for user account support, • Intune for device provisioning and policy enforcement, • Remote support tools for desktop and application troubleshooting, • Microsoft 365 and Adobe Creative Cloud applications, • Enterprise printer support and queue management, • Zoom Rooms and Microsoft Teams for unified communications, • Windows, macOS, iOS, and Android device support, • Password manager tools for credential setup and user onboarding, • Advanced knowledge of desktop operating systems, endpoint security, and software installation in a managed enterprise environment., • Experience managing and delegating tasks using ITSM platforms (e.g., ServiceNow, Jira, Zendesk, ServiceDesk). EDUCATION: • Bachelor's degree in information technology or related field preferred. LICENSE OR CERTIFICATE REQUIRED: • Microsoft 365 Certified: Endpoint Administrator Associate., • CompTIA A+ or Network+., • ITIL Foundation. TRAVEL REQUIREMENTS: Limited travel to properties and/or regional offices will be required. Schnitzer Properties offer a full benefits package with medical, dental, vision, 401k, and FSA options as well as vacation, sick, and holiday pay. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Job Description Position Title: Production Lead Department: Production Reports to: Production Manager Wage Range: $26-$32 Shift: Days, Monday-Thursday, 5am-3:30pm (10 hour shifts) Principal Accountabilities: • Pass communications between the area, the other functional areas/productions lines, engineers and supervisors. Communicate with the CFT's as required to maintain excellence in meeting customer's expectations, • Communicate between shifts pertaining to daily issues and daily priorities, • Communicate all quality data, trends and issues, • Work as required to meet production objectives, • Reinforce producing the highest level of quality possible., • Schedule daily builds consistent with the priorities set by the schedule, • Help train crew to exceed the customer's expectations, • Order shop supplies for the area via approval of the budget manager, • Ensure production achieves the highest level of quality., • Update QMS procedures and work instructions as needed to match current process., • Ensure all machine maintenance is up to date, • Provide feedback to the supervisor regarding performance evaluations, • In the absence of direct supervision, is responsible for maintaining work flow, minimizing loitering and talking and completing all assigned tasks in a timely manner, • Be a positive resource for the area to ask questions; provide the necessary research and due diligence to discover the correct answers; and, communicate the question and answer to not only the one who answered the question; but rather to everyone in the area., • Continually look for ways to improve processes., • Be a role model by following and re-enforcing Safety, ESD, ITAR and QMS protocols., • Audit Lean projects weekly to ensure stability and sustainability. Give feedback to individuals to encourage improvement., • Pursue relentless reduction of waste Minimum Qualifications: Knowledge of IPC-A-610 Production experience Qualified to operate or do all facets associated with the area Minimum Competencies: Excellent verbal and interpersonal skills Average computer skills Preferred Qualifications: IPC-A- 610 and J-STD-001certified 2 years of prior manufacturing supervisory experience or 2 years of manufacturing experience 2 year degree Preferred Competencies: Excellent computer skills Be able to find the QMS documentation for your area and job. Know where the IPC-A-610 and J-STD-001 are located. Describe the work instructions required for your area and job. As part of our commitment to a safe and trustworthy workplace, Impact ES Vancouver conducts background checks on all final candidates. These checks may include verification of employment history, education, criminal records, and other relevant information, depending on the position. All background checks will be conducted in compliance with applicable federal, state, and local laws, including the Fair Credit Reporting Act (FCRA). A candidate's background will not be used as the sole basis for disqualification unless it is determined to be directly related to the responsibilities of the position.