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Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are looking for a versatile high level Software Engineer who has Full Stack development experience to join our New Business Ventures and Innovation Solutions Engineering Team at USAA’s Enterprise Chief Information Office. You will be joining the team to contribute on developing and maintaining UI applications and backend Java services/RESTful APIs within the AWS cloud environment. You will use full stack technologies such as React JS , Node JS, JAVA Spring boot framework, AWS SDK for Java, AWS CDK, Secrets Manager, EKS, Lambda, S3, RDS/Aurora Postgres and DynamoDB and other AWS Services. Additionally, you will ensure that quality, security, and compliance requirements are met in solution engineering development. Provides support to the Enterprise through delivering best in class technology solutions. Engaged in all phases of the software systems and application development lifecycle which include gathering and analyzing requirements, designing, testing, documenting, and implementing software, responding to outages. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, or Charlotte, NC. Relocation assistance is not available for this position. What you'll do: * Design, develop, code, and test complex technical solutions * Investigates and resolves complex application and system technical problems and production issues through troubleshooting techniques. * Continually improves operations by conducting complex systems analysis and recommending changes in policies and procedures. * Prepares and installs complex solutions by determining and designing system specifications, standards, and programming. * Follows the software development lifecycle. * Participates in design reviews and learns key system design principles. * Mentors junior engineers and may begin mentoring peer engineers; Review teammates’ code. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor’s Degree or 4 additional years of experience beyond the minimum requirement can be used in lieu of a degree OR Approved certification from CodeUp, Galvanize, VetFIT (Veterans for IT) or eFIT (Employees for IT). * 4 years of software development experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s). * 2 years of experience delivering technology solutions in all phases of the software systems and application development lifecycle to include leading code/design reviews. * Basic Understanding of one or more of the following: Java, Swift, Objective-C, Cobol, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python * Developing level of business acumen in the areas of business operations, risk management, industry practices and emerging trends. * Experience supporting efforts to address production issues through troubleshooting applications and systems. * Experience articulating technical challenges and solutions. * Basic understanding of cloud technologies and tools. What sets you apart: * 4+ years of strong experience with ReactJS, Node JS, Redux and React Context for state management, Java/J2EE services/APIs in AWS cloud with java Spring boot framework, AWS SDK for Java, AWS CDK, Secrets Manager, EKS, Lambda, S3, RDS/Aurora Postgres, DynamoDB. * 4+ years of good experience working on Distributed in-memory data store solutions like ElastiCache, AWS Message oriented middle wear Kafka Producer, AWS SQS etc. * 4+ years of developing automated solutions with Golang or equivalent programming scripting languages * 4+ years’ experience using Terraform for provisioning and deploying the Java Micro Services. Compensation range: The salary range for this position is: $93,770-$179,240. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Shape the future of talent effectiveness at USAA. As a dedicated Talent Program Manager Senior, you will lead and are a subject matter expert in the design, delivery, and evolution of enterprise-wide performance and potential management strategies. In this role, you will drive outcomes that elevate talent effectiveness, enable differentiated development and support a culture of accountability and growth. This is a critical position with the Talent Delivery & Governance team, where your work will ensure our performance and potential practices are compliant, inclusive and integrated across the talent ecosystem. This role demands a deep understanding of learning & talent processes, rules and compliance standards, a strong grasp of Workday, and mastery of product management best practices. The primary goal is to leverage this expertise to deliver innovative and impactful solutions that significantly optimize the overall employee experience, drive efficiency within HR operations, and, most importantly, align seamlessly with overarching business objectives, thereby contributing to a tangible and positive impact on the organization's success. If you thrive at the intersection of product strategy, data and talent and you’re passionate about scaling solutions that elevate the employee experience, apply now! We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the following locations: San Antonio TX, Plano TX, Charlotte NC, Tampa FL, Colorado Springs CO, Chesapeake VA or Phoenix AZ. Relocation assistance is available for this position. What you'll do: • Defines and maintains program strategies commensurate with the level of risk, size, and complexity to ensure individual efforts align with organizational goals., • Responsible for providing input and recommendations on multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value., • Facilitates meetings with executive management and project / program sponsors to define solutions and delivery., • Prepares reports that provide stakeholders and management with status updates to include identifying risks or issues., • Performs analyses, root cause identification and development and recommendation of key work products., • Negotiates agreements, settles disputes equitably and diffuses situations., • Negotiates program tradeoffs with IT and the business as the program develops to ensure alignment of demand to capacity., • Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required)., • Adheres to governance rigor required for work efforts., • Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 6 years of project and / or program management experience, including experience defining a new program and/or managing large-scale projects., • Proficient experience in Principles of Project, Program or Portfolio Management to develop multi-year business plans., • Proficient knowledge of program efforts management tools and methodologies., • Understanding and demonstrated application of risk management policies and procedures., • Knowledge of program management methodology and techniques; program performance evaluation and change management principles., • Experience maintaining and reporting on work effort(s) budgets / methodologies., • Proficient experience in USAA’s change management methodology or similar industry change management methodology., • Demonstrated experience using knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals. What sets you apart: • You bring a product mindset and are able to balance user needs, business outcomes, and technical feasibility to drive scalable, high impact talent solutions., • You use data and metrics to inform decisions, measure impact and continuously improve products., • You’re fluent in Agile methodologies and comfortable managing backlogs, roadmaps, and delivery cycles in collaboration with cross-functional teams., • Ability to influence senior level stakeholders and lead cross-functional initiatives with complex dependencies to create seamless solutions that reduce complexity for business leaders., • Collaborate with internal stakeholders across Legal, Risk, Compliance and HR Centers of Excellence to ensure alignment and risk mitigation and program governance, process integrity, and compliance with internal policies and external regulatory requirements., • Familiarity experience with HRIS systems (e.g., Workday, SAP SuccessFactors, Oracle HCM, • Cloud) including process optimization and configuration coordination., • Proficiency in task tracking, documentation, and cross-functional execution., • Skilled in workflow design tools (e.g., Visio)., • You’re passionate about creating inclusive, human-centered experiences that reflect USAA’s mission and values., • US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $103,450- $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity There are 2 positions available. As a dedicated, Business Process Owner Senior you will plan, direct, and coordinate activities for complex processes, including problem definition, evaluation of requirements, design, testing, and implementation of business processes. You will be responsible to understand the process operating objectives, business rules, performance requirements, risks, and controls and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance necessary to achieve efficient, effective design and execution of the process. You will support alignment of process to overall experience strategy and vision. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Chesapeake, VA, Colorado Springs, CO, Phoenix, AZ, San Antonio, TX, or Tampa, FL. Relocation assistance is not available for this position. These positions will support Claims Litigations. What you'll do: * Develop and implement strategic customer specific business process program plans that align with enterprise strategy and influence appropriate roadmap(s). * Apply expert knowledge of the business and lead the alignment and development of business deliverable processes and capabilities to materially change and improve business performance. * Serve as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution. * Manage the performance of processes by developing control limits, monitoring key performance indicators, and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements. * Identify, own, execute, enhance, and align controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes. * Develop communication plans for customers and internal stakeholders. * Ensure alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies. * Utilize reporting, data, and analytics to measure process and project performance, deliver process operational efficiencies, and inform key stakeholders. * Stay current with emerging technologies and evaluates business processes to lead continuous process improvement efforts. * Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives. * Provide mentorship and guidance support for team and applicable business partners. * Actively provide relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services. * Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. * 6 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization. * Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies. * Experience in implementing and sustaining change/improvements (change champion). * Hands on experience with Process Mapping and Modeling and creating and validating process documentation. * Experience in the application of process management standards and policies, and knowledge of applicable regulations and risk management practices. * Demonstrated experience with Lean, Business Process Management, or similar methodology. * Demonstrated experience with utilizing various systems to collect and analyze data. What sets you apart: * P&C Litigation Claims Operations and/or Optimization experience. * 2+ years Manager, Claims Operations experience. * Deep operational knowledge of end-to-end Injury and/or Litigation Claims processes. * Proven ability to use analytical tools and data to inform business decisions. * Proven thought leader. * US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $93,770 - $179,240. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Are you a proven sales leader with a passion for achieving results and building high-performance teams? We are seeking a dedicated Director to lead a large-scale, multi-carrier contact center team serving businesses across all 50 states. In this role, you’ll provide effective coaching and support to a team of General Lines Managers and Agents with advanced knowledge of Commercial Lines Products. You'll champion a competitive sales culture focused on revenue growth, premium expansion, and multiline effectiveness. You'll also own full-funnel sales execution - managing inbound opportunities and outbound follow-ups - while demonstrating deep industry expertise to deliver exceptional outcomes. If you thrive in a fast-paced environment, excel at scoreboarding and coaching, and have a track record of exceeding high-reaching sales targets, this is your opportunity to shape the future of our commercial insurance distribution. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site 4 days per week. What you'll do: • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures., • Leads a team of managers to provide Commercial Lines needs assessment while employing industry knowledge of products and specialized coverages delivered through multiple Agency alliance carriers and broker markets, • Supports achievement of business objectives including compliance and regulatory action, revenue/growth targets, call center performance and product performance through effective management., • Uses knowledge of carrier relationships, systems, sales process, and underwriting practices in a multi-carrier environment, positioning department for success., • Leads transnational change in the commercial operational team., • Develops and implement sales culture while maintaining service excellence., • Maintains high degree of General Lines industry expertise and knowledge of business segment and industry trends to facilitate and support the technical and interpersonal skills development of manager direct reports and their teams., • Responsible for achievement of business objectives including compliance and regulatory action, revenue/growth targets, call center performance and product performance through effective management., • Collaborates with internal and external partners (alliance carrier underwriting, product management) to ensure quality submissions and appropriate coverage., • Reviews key reporting results to include process adherence escalations and exceptions., • Works with external carriers and partners, using knowledge of carrier relationships, systems, sales process, and underwriting practices in a multi-carrier environment, positioning department for success., • Builds and leads a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. What you have: • Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 8 years of insurance sales and service experience to include at least 4 years of High Value insurance experience, Commercial Lines Insurance, or Agency or Brokerage experience., • 2 years of direct-to-consumer sales and service experience., • 3 years of management or leadership experience., • 2 years of Agency or Broker experience., • Understanding of Sales and Underwriting processes/practices., • Experience handling multiple carrier relationships and performance with the use of carrier systems and reporting capabilities., • Experience with Agency Management Systems., • Ability to work in dynamic and agile environment., • Ability to work in a multi-functional highly collaborative working group., • Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days. What sets you apart: • Experience leading large-scale contact center operations (100+ agents) with hybrid/remote workforce management and full funnel ownership (inbound and outbound follow-up), • Deep expertise in multi-carrier commercial insurance sales, including operational alignment and relationship management with 20+ alliance carriers and broker markets, • Comprehensive knowledge of commercial Business classification and multi-state regulatory compliance, ensuring quality submissions and appropriate coverage across all 50 states, • Proficiency in contact center technology and CRM platforms, with a focus on optimizing sales workflows and agent productivity, • Exceptional leadership skills, with experience leading larger groups of leaders and developing high-performing teams through recruiting, retention, and advanced coaching strategies, • US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $114,080 - $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a dedicated Executive Operational Planning Manager to join our Human Resources Chief of Staff team. In this role you will be responsible for providing support to the senior-most leaders through the prioritization and coordination of key deliverables and activities that drive interpretation of business operations and/or Centers of Excellence (CoE) analyses and initiatives, and the development of appropriate action plans and responses to address business issues and/or compliance and regulatory issues. Assist in the development and implementation of strategic and operational plans that drive success within key results areas. Act as liaison between business operations, both within and across the business units and enterprise CoEs. Provide moderate communications support to senior leadership for Board/Council/Committees, strategic or operational planning events, monthly business meetings, and/or compliance and regulatory requirements. Provide support and guidance to executive management to identify, develop and communicate specific business strategies across functional areas, utilizing expert knowledge of USAA, industry, business development, and financial planning. Lead strategic analyses of business needs and environmental trends in support of business strategy development and planning processes and, as appropriate, enterprise strategy and planning processes. Conduct business strategy reviews to assess progress and drive awareness of strategy achievement. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the following location: San Antonio TX. Relocation assistance is not available for this position. What you'll do: • Facilitates tactical and operational planning and implementation processes to assure that management is knowledgeable of process, goals, objectives and strategies., • Monitors, coordinates, documents, and communicates progress toward achievement of business goals, objectives, strategies and action plan results., • Evaluates the relevance of messages for intended audience and ensures consistency and accuracy., • Provides advice and guidance and negotiates approval of communication materials with executive management and subject-matter experts prior to securing final approval from senior executive or Executive Council member., • Ensures deliverables meet established standards of appearance and content and that all logistical requirements are satisfied., • Responsible for the development, coordination and timely submission of relevant, broader level EC and Board/Council/Committee driven requirements., • Provides oversight and support to project teams in development and implementation of departmental employee events and business conferences., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 6 years of project/program management experience supporting senior level executives, corporate event planning and/or managing executive level communications., • Ability to build strong relationships and to work with all levels within the organization., • Experience developing executive level briefings in support of EC, CEO and BoD deliverables., • Demonstrated capability to navigate in a fast-paced environment and prioritize tasks with competing deadlines., • Demonstrated ability to manage confidential information., • Ability to interact and collaborate positively with executive leadership and communicate concepts clearly., • Advanced knowledge of Microsoft Office Suite to include: Word, Excel and PowerPoint. What sets you apart: • Prior experience working within or providing direct support to a Human Resources (HR) function, demonstrating an understanding of HR processes, initiatives, and organizational needs., • Deep expertise in executive communications, presentation design, and data interpretation., • Able to transform complex information into concise, leader-ready deliverables., • Able to streamline presentation workflows and introduce repeatable processes to decrease turnaround times and improve cross-team collaboration., • Proven ability to develop and manage sensitive and confidential data and materials with the utmost discretion and accuracy, ensuring compliance with all relevant policies and regulations., • Advanced knowledge in Project & Workflow Tools: Salesforce, Zoho, Microsoft Project, Trello, Monday, Slack., • Advanced knowledge in Communications & Media tools: Adobe Creative Suite (Photoshop, Illustrator, InDesign, Premiere, After Effects), UX/UI tools (Figma, XD)., • US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $93,770- $179,240. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Capital Project Manager Senior, you'll lead and coordinate construction projects and suppliers, such as developing a new facility, the addition, expansion, or extension of an existing facility, or renovation/alterations to a facility in collaboration with project team, construction site and management. Responsible for ensuring quality project outcomes and providing intent for design standards and overall project requirements. This role is responsible for governance and oversight of a portfolio of projects, often running concurrently, including renovations and remodels; mechanical, electrical, plumbing infrastructure; landscape and hardscape projects. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is available for this position. What you'll do: * Accountable for scope, schedule and budget for moderate to high risk/complexity projects up to $50 million. * Identifies opportunities and facilitates improvements to processes and systems. * Coaches and provides on-the-job training for other team members. * Develops and reviews contract scope and provides recommendations. * Drives architectural design, engineering and construction efforts for capital and expense projects in domestic and international locations. * Provides direction and input to suppliers to eliminate conflicts and support owner interests. * Ensures project design and construction deliverables meet project requirements, goals and objectives and, incorporate USAA and Corporate Real Estate and Workplace Services’ standards and guidelines deliver intended business benefits. * Ensure compliance in project design and construction deliverables with authorities having jurisdiction, laws and regulations. * Manages exceptions to standards and works through executive business leaders to meet project business goals while maintaining strong fiduciary and scheduling controls. * Develops and maintains communication plan with all stakeholders. * Advanced functional knowledge to produce complex work deliverables in support of departmental initiatives. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. * 6 years of program or project management experience in a design, construction, or equivalent capacity, to include experience developing and managing architectural or design consulting contracts and working with corporate clients. * Advanced knowledge of construction management processes. * Experience in Real Estate/Facilities Management/Architectural Design/Construction Management. * Experience with project cost control with a focus on cost reduction; assists in producing cost estimates and preliminary budgets. * Ability to read and understand construction documents. * Knowledge of building compliance and safety regulations. What sets you apart: * Program or Project Management experience with both Design and Construction * Experience with electrical / mechanical infrastructure planning and outages on occupied campuses. * One or more of the following: Licensed Professional Engineer (P.E.), PMP (Project Management Professional) * US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $103,450 - $186,210. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a Benefits Advisor (Mid-Level), specializing in Leaves and Programs, you will be a key resource for our employees navigating important life events. You will manage leave programs, vendor relationships (i.e. our onsite child development center), communications, and annual enrollment fairs, ensuring a smooth and supportive experience for USAA employees. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the San Antonio, TX office location. Relocation assistance is not available for this position. * Leave programs subject matter expert. * Vendor and program relationship manager. * Onsite services support to include managing onsite child development center relationship. * Back-up care program management. * Leads communication efforts across the benefits team, builds relationship with Association communications subject matter experts. * Manage the MyTotalRewards portal. * Event planning, coordinates all Annual Enrollment Fairs across all campuses. * Provide expert mentorship in the design, development, and administration of employee benefit plans. * Support the daily operations of benefit programs, ensuring they meet all legal and contractual requirements. * Analyze trends and data to identify and solve benefit-related issues, finding the best solutions for the organization and employees. * Help resolve sophisticated issues related to employee benefit programs. * Ensure that benefit programs and vendors align with the company's overall Total Rewards philosophy. * Assess vendor performance and ensure contracts deliver excellent service to employees. * Collaborate with partners to improve and refine employee benefit program goals. * Evaluate how well benefit programs are working and the impact of changes made. * Ensure benefit programs follow all applicable laws and regulations, staying ahead of changes that may affect offerings. * Research and analyze program changes to maintain compliance with federal regulations. * Participate in benefit-related projects and initiatives, working on cross-functional teams. * Coordinate with collaborators to create and implement systems and processes that support benefit projects. * Help implement communication strategies for benefit plans, including updates on open enrollment, pricing, and plan details. * Analyze costs and identify ways to minimize expenses and improve efficiency, while also assessing the financial impact of programs. * Identify, assess, and handle risks associated with benefit programs, following all risk and compliance policies. What you have: * Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. * 4 years of experience in employee and retiree benefit plans, programs and services, to include health & welfare (self & fully insured programs), retirement benefits, experience in benefits supplier management, plan design, requirements development, program implementation, strategic communications, regulatory compliance, day-to-day administration and operations. * Experience leading and/or running projects/programs. * Solid understanding of data analysis tools and techniques. * Understanding of outsourced benefits administration and how to provide oversight of outsourced functions and programs. * Experience with documenting processes and identifying required controls; to include recommending and implementing solutions and responding effectively to critical inquires and complaints. * Working knowledge of defined benefit and defined contribution plans, deferred compensation and Health and Welfare plans. * Proficient knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint. * Knowledge of federal laws, rules, and regulations to include: ERISA, COBRA, HIPAA, ACA, FMLA. What sets you apart: * Experience leading and/or implementing Benefits communication strategies. * Strong vendor management experience (assessing SLOs, issue management). * Experience with corporate Military Leave programs. * Ability to work autonomously as well as with direction. * Expert verbal and written communication skills. Compensation range: The salary range for this position is: $77,120.00 - $147,390.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We’re building something new—and we’re looking for bold, creative, and strategic talent to help shape it. USAA’s Corporate Affairs team is growing as part of an exciting transformation to strengthen how we engage with our members and each other in service of our mission. Whether you’re a strategic business partner or a creative storyteller, join us to forge smarter connections, deeper partnerships, and stronger outcomes. Together, we’re enhancing how we serve the military community and their families—making every interaction more meaningful. As a strategic Account Manager supporting USAA - you’ll lead the development and delivery of integrated communications strategies that inform, engage and inspire. With a strong understanding of the financial services landscape, your part strategist, part storyteller and part project manager – deeply attuned to the business, its people, and the channels that matter. You’ll collaborate across Corporate Affairs and act as a connector—bringing strategic thinking, content savvy and rigor to every engagement. You’ll bring the ability to quickly understand business goals, navigate functional priorities and translate complex strategies into clear, actionable communications. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Plano, TX. Relocation assistance is not available for this position. What you'll do: • Provides regular counsel and insight to senior management, company leaders, subject-matter experts, and unit staff to develop highly complex effective communication strategies and tactics in support of enterprise strategic initiatives., • Prioritizes highly complex communication projects and ensures they support enterprise plans for employee, member, and public initiatives. Serves as a key influencer and integrator of strategic objectives across the enterprise., • Creates strategies that employ communications tactics such as press outreach, online advocacy, social networking internal and external social channels, leadership, and other internal and external communication channels, and publications. Measures the effectiveness of communications strategies to ensure objectives are met., • Develops and implements highly complex communications plans in support of business objectives and collaborates with colleagues to support positive business outcomes, protect and enhance USAA's reputation, and engage the company's workforce., • Develops, manages and executes effective messaging, collateral, processes and strategies in support of business initiatives, craft key messaging for use with federal and local regulators., • Partners with various teams within the Marketing & Communications Organization (e.g. Social Business, Content Strategy & Development) and with key enterprise partners in the development of collateral to be used across all mediums, including print, web, email, video, and social media to help deliver the messages on the identified channels., • Maintains a command of USAA strategies and possesses in-depth knowledge of financial services industry issues and trends, and actively seeking to link those issues to ongoing or emerging employee, member and/or public communications opportunities., • In support of public affairs, leads and/or partners in the development and implementation of all communications to include crisis management, legislative, regulatory and litigation communications. Manages message development and builds relationships with third-party groups., • Develops and manages grassroots communications with influential groups. Develops relationships with the news media to leverage USAA's reputation., • In support of social media, partners with the Social Business team to plans, directs, and executes USAA's social media strategy to protect, sustain, and enhance USAA's reputation., • Develops and mentors junior team members., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor's Degree in Communications, Journalism, Marketing, or a related degree required OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree., • 8 or more years of progressively responsible experience in internal and/or external communications (including employee communications), preferably within the financial services industry to include media relations experience working with media outlets at national, regional or local levels., • Subject Matter Expert writing and editing skills and excellent verbal communication skills., • Subject-matter-expert knowledge of the function/discipline and demonstrated application of knowledge, skills and abilities towards work products required., • Subject-matter-expert level in communication industry practices and emerging trends required., • Experience in translating business objectives into integrated communication strategies and tactics that drive business performance., • Project management and collaboration experience including managing cross-functional projects from inception to completion. What sets you apart: • Experience in Financial Service communications and/or working within an agency model in an account management or producer role, • Strong Project Management skills and experience in PM Tools such as Workfront and/or Asana, • Enjoys collaborating cross-functionally to enhance business outcomes., • Experience in video, radio & photography production., • Experience shaping creative communications that are pointed at solving a business challenge., • US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $127,310 - $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Claims Litigation Manager- Auto, you will be responsible for managing moderately complex litigation arising out of the auto contract in compliance with state laws and regulations, to include creating strategy for defense or settlement, evaluating, negotiating, and collaborating with defense counsel to secure appropriate resolution. Accountable for delivering a concierge level of best in class member service through setting appropriate expectations, proactive communications, advice and empathy. This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: Chesapeake, VA, Tampa, FL, or San Antonio, TX. Relocation assistance is not available for this position. What you'll do: • Manages moderately complex litigation to include serious injury or property damage, questionable damages, questionable liability and questionable coverage issues., • Applies intermediate knowledge of claims litigation processes., • Proactively manages litigation and acts as liaison with members, internal and external counsel., • Clearly documents litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions., • Represents USAA at mediations, case conferences, and/or trials., • Reviews, audits, and approves legal fees and expenses., • Partners and/or directs law firm vendors to facilitate timely lawsuit resolution., • Holds law firm vendors accountable for following Defense Counsel Litigation Handling Requirements., • Recognizes and solves routine and intermediate issues arising out of legal case management., • Follows practices and processes to achieve results to positively impact the quality, timeliness and effectiveness of the team; proactively identifies opportunities to improve processes., • Interacts with membership, attorneys and management to advise on moderately complex litigation., • Ensures members receive high levels of service from themselves and law firm vendors., • May act as an informal resource for team members., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 4 years work experience handling liability and first party claims or progressive experience in litigation., • 2 years customer contact experience., • Claims adjusters license in assigned state or ability to obtain license within 3 months., • Demonstrated negotiation and customer service skills., • Excellent communication skills with experience as an effective liaison between partners, members, outside counsel and management., • Knowledge of P&C policies state laws., • Knowledge of regulatory compliance related to claims and claims litigation., • Experience handling large losses auto, property or commercial., • Knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint. What sets you apart: • 5+ years' experience handling casualty liability claims to include bodily injury and uninsured/underinsured motorist bodily injury claims., • 2+ years' direct handling of Auto Bodily Injury and Uninsured/Underinsured Motorist Litigation to resolution., • Familiarity with injury claims litigation processes, • Experience working injury claims in Missouri, New York, New Jersey, Pennsylvania, Michigan and/or Connecticut, • Continuing Education to include any relevant insurance designations (SCLA, CPCU, AIC, etc.) Compensation range: The salary range for this position is: $85,040 - $162,550. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job DescriptionDescription: Position Summary: The ESMS Contract Office Manager ensures operational excellence by overseeing contract deliverables, documentation control, travel coordination, and security compliance. This role serves as the central point of contact for administrative operations, maintaining high standards of document quality while coordinating essential personnel requirements across the contract. Position Type: Hybrid - 2 days remote, 3 days at the San Antonio office Essential Functions: • Oversee all contract deliverables, ensuring professional appearance, quality, and timely submission while maintaining document control systems and archives., • Manage end-to-end travel planning for contract personnel, including coordination, documentation tracking, and expense compilation for invoice processing., • Assist with keeping the Common Access Card (CAC) applications list up to date., • Support contract compliance through documentation management, deliverable tracking, and maintenance of organized contract files and records., • Implement and manage efficient administrative procedures to support overall contract operations and enhance productivity., • Serve as the central liaison for all administrative operations, connecting various functional areas to ensure cohesive contract execution., • Review, edit, and format all contract deliverables to ensure professional quality, grammatical accuracy, and compliance with contract requirements., • Coordinate travel plans, manage schedules, and track related contract expenses for contract personnel to ensure smooth execution of all logistical aspects., • Assist with security compliance functions, including the tracking and documentation of security clearances and CAC applications., • Monitor submission requirements and deadlines for contract deliverables, ensuring all documentation aligns with prescribed timelines., • Develop and maintain comprehensive filing systems and administrative procedures to support contract activities and enhance team efficiency, • Submit and track Information Technology (IT) service tickets for all government-issued equipment and maintain accurate records of assigned devices, including issuance, return, and lifecycle status., • Manage the contract management filing system and government SharePoint site, ensuring accurate organization, version control, and compliance with established record-management and folder-structure standards., • Coordinating office procurement activities, including ordering, receiving, and inventorying supplies and equipment in accordance with established government and company purchasing procedures., • Paid time off, up to 4 weeks, depending upon experience, • 11 Paid Federal Observed Holidays, • Medical Insurance, • Dental Insurance, • Vision Insurance, • 401K match 5% GoldenWolf, LLC is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive environment for all employees and applicants. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. About GoldenWolf: GoldenWolf, LLC is a Service-Disabled Veteran-Owned Small Business (SDVOSB) and Women-Owned Small Business (WOSB) delivering high-impact solutions to federal clients in healthcare, defense, and infrastructure sectors. Our people are our strength—we combine technical expertise, mission understanding, and operational excellence to deliver superior outcomes across the U.S. We take pride in improving operational effectiveness, resilience, and sustainability for complex facilities through informed strategy, innovative engineering, and exceptional performance. Requirements: Required Competencies & Abilities • Strong attention to detail with advanced proficiency in Microsoft Office Suite and document control systems., • Superior written and verbal communication abilities with experience in government contracting procedures., • Adept at multitasking and prioritizing tasks in a fast-paced environment., • Bachelor's Degree in Business Admin or High School diploma with 5 years of related experience., • Familiarity with corporate and government contracting

Job Description Position: CHIEF ENGINEER Reports to: General Manager Division: Admin & General Department: Props Ops & Maintenance Classification: Exempt SUMMARY: The Chief Engineer is responsible for managing all aspects of maintenance staff on a daily basis. Directs, coordinates and performs routine, preventive and emergency interior / exterior maintenance and repairs to obtain optimum efficiency and economy of hotel operations. Directs the Engineering staff, accounting/budgeting, asset protection, inventory control and human resources. GENERAL RESPONSIBILITIES: • Provide the highest quality of service to the guest at all times., • Report work completed daily to supervisor., • Respond in a courteous manner to guest questions, complaints and/or requests., • Maintain guest privacy by ensuring Key Control Policy is utilized and ensure no room numbers and/or guest names are given out without proper identification., • Responsible for troubleshooting, initiating repairs, identifying malfunctions in mechanical or electrical systems such as HVAC, plumbing, and other equipment throughout the hotels., • Ensures that we Maintain all brand and franchise standards and follow-up on inspection deficiencies., • Ensures that hotel has Current Certificates of Insurance., • Ensures that all new service contracts are approved by Corporate Office / Ownership before signing anything., • Ensures that all outside contractors supply “current” Certificates of Insurance liability with $2M in coverage., • Ensures that Engineering Department support all Risk Management initiatives and guidelines for fire and safety regarding Engineering including the proper storage of chemicals, paints and etc.,, • Ensures that Quality Standards and Service are maintained for Property, Product, and People., • Communicates daily with other management, and department heads and employees., • Participates in the development of annual capital budgets for the hotel regarding property, equipment and building repairs and replacement requirements., • Coordinates conducting the departmental operational audits and assists in developing corrective action plans., • Maintain the physical appearance and operational efficiency of the hotel including physical. mechanical, electrical, plumbing etc., • Installation & maintenance of all equipment related to HVAC, DG Sets, Water treatment, Fire Safety, etc., • Ensure proper records are kept relating to all plant and equipment for the hotel including repair and service records., • Attend all Facility Management/Property meetings as required, passing on necessary information to the maintenance team in regular junior staff meetings., • Perform daily and weekly property document inspections., • Establish and maintain department equipment and supply inventory levels appropriate to property requirements., • Responsible for quality service, meeting/exceeding financial goals, short and long-term planning and day-to-day operations., • Other duties as assigned, of which the associate is capable of performing. MAINTENANCE RESPONSIBILITIES: • Familiar and complies with the hotels mission and standards in performing maintenance activities., • Maximise maintenance team potential with a balanced focus on operations, guests, employee and owners satisfaction., • Oversee the maintenance tasks, work orders and special projects ensuring timely and accurate completion., • Respond to guest's maintenance needs promptly and ensure guests receive professional, efficient prompt and courteous service to hotel standards., • Ensure the proper use and periodic maintenance of all equipment., • Respond to all maintenance work orders in a timely manner. Repair and maintain furniture and fixtures within the hotel., • May perform preventative maintenance and repairs in accordance with property standards., • May perform general maintenance on property grounds., • Ensures that hotel swimming pool have established procedures for pool maintenance, safety and health and sanitation procedures, including proper chemicals handling and application procedures, cleaning filters, completing maintenance request forms and record logs., • Ensures that hotel Landscape Maintenance programs for the building exterior and curb appeal for snow removal, lawn care, painting, and other gardening are meeting all standards. LEADERSHIP & MANAGEMENT OF STAFF: • Prioritise, plan, schedule, assign and supervise the engineering department staff., • Provide training to staff on supplies, inventory, maintenance and ordering procedures., • Train engineering department staff on correct maintenance procedures and assists in repairs as needed., • Ensure maintenance staff is wearing proper uniforms with name tag and upholds hotels grooming and hygiene standards., • Must be thoroughly familiar with Employee Handbook and all policies and rules it contains., • Must adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the Employee Handbook, Safety Manual, and operating guides. SAFETY & SECURITY RESPONSIBILITIES: • Take responsibility for the cleanliness and safety aspects of all plant and mechanical equipment rooms., • Ensure property, grounds, and work areas are maintained to standard and that all safety equipment and conditions are to code., • Develop, implement, and direct all emergency programs., • Have a thorough knowledge of all emergency procedures., • Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately., • Must be able to recognize potential safety hazards and security problems in the hotel and act upon each immediately., • Maintain, monitor and test hotel's emergency and security systems, features like Fire Alarm, CCTV, baggage scanners etc. QUALIFICATIONS: • Bachelors Degree – Electrical or Civil Engineering preferred., • Must have 3-5 years maintenance experience, with 2 years direct maintenance supervisory experience., • Computer Knowledge/Skills: MS Office., • Advanced knowledge of Building Management/Engineering., • Strong management skills, ability to appropriately assign or delegate work and authority to others in the accomplishment of goals., • Requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and staff members., • Excellent communication skills, both written and verbal., • Must be highly skilled in HVAC, boilers, electrical, carpentry, dry walling, painting, plumbing, roofing, and landscaping., • Must be able to troubleshoot and repair routine mechanical and electrical malfunctions in hotel systems and equipment., • Must be willing and able to be responsive to complaints about maintenance and be willing and able to “pitch in” and help co-workers with their job duties and be a team player., • Must have thorough knowledge of all operating departments including rooms, front office, housekeeping, engineering, accounting, sales, food and beverage.

Job Description We are currently seeking an Accounts Receivable Specialist to assist our Finance division with billing, client communications and internal auditing. This position is based in San Antonio, TX. Suitable candidates should live in the greater San Antonio area and have the ability to work in-office at least 3 days per week. Gavin de Becker & Associates is a dynamic security firm innovating threat assessment and public figure protection. Our mission aims to protect and enhance the lives of those we serve. From media figures and corporations to universities and women's shelters, GDBA stands on the front line of the assessment, prediction, and management of violence. Responsibilities • Manage full-cycle Accounts Receivable services, • Work with multiple entries in accounting software, • Reconcile accounts receivables to payroll entries, • Accurate posting of entries to ensure period closing is completed on time, • Communicate with client representatives to address inquiries and provide process guidance, • Participate in strategic planning for accounting activities, • Identify areas of improvement and create new mechanisms to promote efficiency, organization, and accuracy., • 3+ years of applicable experience in a Finance role, • Bachelor's degree in Accounting, Finance or related field, • Proficient in Microsoft Office suite, including Excel, • Demonstrates a strong attention to detail and exceptional organizational skills, • Ability to multi-task and work effectively with our Accounting team, • Preferred with billing software, such as SAGE 100/MAS 90 and Great Plains, • Compensation ranges from $50k-$60k depending on experience, • Long-Term Opportunities. We encourage our associates to develop and deploy their strengths. At GDBA, ideas matter, • Benefits. Medical, Dental, Vision, Life Insurance, Long-Term Disability Insurance, and Paid Time Off, • Exceptional 401(k) with Automatic $3k Employer Contribution and 10% of Every Associate-Contributed Dollar Matched by GDBA, • Company Perks. GDBA offers its associates gym and wellness allowances, as well as corporate discount memberships, sponsored vacations, and passion grants

Job DescriptionWith a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US. Loomis prides itself on providing employees with opportunities for career advancement and job satisfaction. In fact, many of our company’s managers, vice presidents, and corporate executives started out in the branches as driver/guards and tellers. Our work can be challenging, but the thousands who have stayed with our company for decades will tell you that if you have the desire to learn and the drive to succeed, Loomis is the place to be. Come join our team! CASH MANAGEMENT SERVICE TELLER LEAD Supervise workflow of cash operations within a vaulted facility, to include deposit/ATM residual cash verification, change order preparation, and currency/coin inventory management; while providing services to large banks, correspondent and niche banks, large corporate and small commercial entities, and coin and ATM customers. Monitor staff performance. Ensure accountability and security of all funds transiting the branch and adhere to compliance, industry standards, audit requirements, and company policies. Assure quality customer service, schedule staffing to meet productivity goals, and approve exception processing. GENERAL FUNCTIONS: Implement, monitor, and provide feedback on policies and procedures to ensure accountability and security of all currency and coin in transit daily. Provide feedback on staffing, hiring, performance appraisals, promotions, and staff development. Review and enforce operating systems and procedures within the branch and dependent procedures outside the department. Update as needed to ensure process effectiveness and control, accountability, and security of all cash movement and inventory information. Problem solving‐quickly and accurately resolve out of balance conditions. Communicate with internal, bank, or commercial customers to address and resolve problems, special requests, and/or discrepancy situations. Conduct routine audits and properly document audits as required by branch management and company policy. Assist in maintaining/improving branches. Lowers compliance rating. Take the lead in assuring that the standards/expectations are met, maintained, and challenged. Provide assistance in training and coaching all CMS personnel. Report any and all potential disciplinary actions and/or warnings to CMS Supervisor who consults CMS Manager who determine severity of action and observe corrective action plans/warnings to be addressed. Predict and/or evaluate productivity to maximize efficiency. Set the pace, accuracy, and speed sufficient to process the branch production minimum. Completion of any and all additional responsibilities that are assigned by the CMS Supervisor and /or Management Team Members on an “as needed" basis. PERFORMANCE REQUIRES: • Unrestricted ability to bend, squat, stoop, stand, walk, lift (up to 50 lbs.), sit, push, and pull., • Unrestricted wrist, hand, and finger dexterity., • Accuracy and speed sufficient to process the branch production minimum., • Daily hours vary with work volume; supervisors are responsible for all work in their assigned area., • Required to either open or close department. Loomis offers one of the most comprehensive employees benefit packages in the industry, which includes: · Vacation and Sick Time (PTO) as well as Paid Holidays · Health & Dental Insurance · Vision Insurance · 401(k) Plan · Basic Life Insurance Plan · Voluntary Life Insurance Plan · Flexible Spending and Health Savings Account · Dependent Care Account · Industry leading Training and Development Loomis is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Company DescriptionWith a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US. Loomis prides itself on providing employees with opportunities for career advancement and job satisfaction. In fact, many of our company’s managers, vice presidents, and corporate executives started out in the branches as driver/guards and tellers. Our work can be challenging, but the thousands who have stayed with our company for decades will tell you that if you have the desire to learn and the drive to succeed, Loomis is the place to be. Come join our team!With a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US. Loomis prides itself on providing employees with opportunities for career advancement and job satisfaction. In fact, many of our company’s managers, vice presidents, and corporate executives started out in the branches as driver/guards and tellers. Our work can be challenging, but the thousands who have stayed with our company for decades will tell you that if you have the desire to learn and the drive to succeed, Loomis is the place to be. Come join our team!

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. As a dedicated, Business Process Owner Senior you will plan, direct, and coordinate activities for complex processes, including problem definition, evaluation of requirements, design, testing, and implementation of business processes. You will be responsible to understand the process operating objectives, business rules, performance requirements, risks, and controls and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance necessary to achieve efficient, effective design and execution of the process. We offer a flexible work environment that requires an individual to be in the office 4 days per week. Relocation assistance is not available for this position. These positions will support Claims Litigations. Develop and implement strategic customer specific business process program plans that align with enterprise strategy and influence appropriate roadmap(s). Apply expert knowledge of the business and lead the alignment and development of business deliverable processes and capabilities to materially change and improve business performance. Serve as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution. Manage the performance of processes by developing control limits, monitoring key performance indicators, and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. Identify, own, execute, enhance, and align controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes. Develop communication plans for customers and internal stakeholders. Ensure alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies. Utilize reporting, data, and analytics to measure process and project performance, deliver process operational efficiencies, and inform key stakeholders. Stay current with emerging technologies and evaluates business processes to lead continuous process improvement efforts. Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives. Provide mentorship and guidance support for team and applicable business partners. Actively provide relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Bachelor's degree: 6 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization. ~ Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies. ~ Experience in the application of process management standards and policies, and knowledge of applicable regulations and risk management practices. ~ Demonstrated experience with Lean, Business Process Management, or similar methodology. ~ Demonstrated experience with utilizing various systems to collect and analyze data. P&C Litigation Claims Operations and/or Optimization experience. ~2+ years Manager, Claims Operations experience. ~ Deep operational knowledge of end-to-end Injury and/or Litigation Claims processes. ~ Proven ability to use analytical tools and data to inform business decisions. ~ US military experience through military service or a military spouse/domestic partner. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. As a dedicated, Business Process Owner Senior you will plan, direct, and coordinate activities for complex processes, including problem definition, evaluation of requirements, design, testing, and implementation of business processes. You will be responsible to understand the process operating objectives, business rules, performance requirements, risks, and controls and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance necessary to achieve efficient, effective design and execution of the process. We offer a flexible work environment that requires an individual to be in the office 4 days per week. Relocation assistance is not available for this position. These positions will support Claims Litigations. Develop and implement strategic customer specific business process program plans that align with enterprise strategy and influence appropriate roadmap(s). Apply expert knowledge of the business and lead the alignment and development of business deliverable processes and capabilities to materially change and improve business performance. Serve as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution. Manage the performance of processes by developing control limits, monitoring key performance indicators, and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. Identify, own, execute, enhance, and align controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes. Develop communication plans for customers and internal stakeholders. Ensure alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies. Utilize reporting, data, and analytics to measure process and project performance, deliver process operational efficiencies, and inform key stakeholders. Stay current with emerging technologies and evaluates business processes to lead continuous process improvement efforts. Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives. Provide mentorship and guidance support for team and applicable business partners. Actively provide relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Bachelor's degree: 6 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization. ~ Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies. ~ Experience in the application of process management standards and policies, and knowledge of applicable regulations and risk management practices. ~ Demonstrated experience with Lean, Business Process Management, or similar methodology. ~ Demonstrated experience with utilizing various systems to collect and analyze data. P&C Litigation Claims Operations and/or Optimization experience. ~2+ years Manager, Claims Operations experience. ~ Deep operational knowledge of end-to-end Injury and/or Litigation Claims processes. ~ Proven ability to use analytical tools and data to inform business decisions. ~ US military experience through military service or a military spouse/domestic partner. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description Position: FRONT DESK Reports to: Front Office Manager / General Manager Division: Rooms Department: Guest Services Classification: Non-exempt SUMMARY: The Front Desk Representative is responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Purpose is to assist our guests efficiently, courteously and professionally in all Front Desk related functions. To maintain property’s high standard of service and hospitality. Must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests and have the ability to multi-task, be detail-oriented, and be able to problem solve. GENERAL RESPONSIBILITIES: • Provide the highest quality of service to the guest at all times., • Assist in maintaining public areas of the hotel in a clean and orderly condition., • Greet and register guests and provide room assignments accommodating special requests whenever possible. Assist in pre-registration and blocking of reservations., • Handle guest check-ins and check-outs efficiently and in a friendly and professional manner., • Maintain guest privacy by ensuring Key Control Policy is utilized and ensure no room numbers and/or guest names are given out without proper identification., • Receive and transmit mail, phone, and written messages for guests., • Promote repeat business by offering to take future reservations upon check-out at our hotel., • Be very knowledgeable of the frequent stay club and its benefits and any current promotions being offered., • Have working knowledge of reservations and procedures, take reservations, and know cancellation procedures and company’s walk policy., • Communicate with incoming shift associates by logging pertinent information in the pass on log., • Keep housekeeping and other departments informed of any special requests, late check-outs and special need areas in the hotel., • Answer inquiries pertaining to hotel services, shopping, dining, entertainment and travel directions., • Attend to special service requests including securing of guest valuables in safety deposit boxes and ordering complimentary amenities., • Maintain a log of items borrowed from the Front Desk and deliver items when necessary., • Have knowledge of hotel property, hotel staff, and hotel services with hours of operations; room locations, types of rooms, and room selling strategies; hotel rates and discounts and how to handle each; hotel credit and check cashing policies and procedures., • Responsible for proper telephone etiquette., • Develop a thorough knowledge of property management system., • Be aware of new potential sales contacts through guest interaction and report the information to the appropriate individual., • Contribute and support the hospitality programs to ensure their success., • Keep the Front Desk area neat, clean, and free of safety hazards., • Following approved laundry procedures, ensure understanding of operation of washer and dryers (where applicable)., • Assist in folding linen according to proper standards. Sheets should be folded double lengthwise, king sheets into squares, and terry as requested (where applicable)., • Adhere to no iron laundry procedures (where applicable)., • Must be thoroughly familiar with Employee Handbook and all policies and rules it contains., • Must adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the Employee Handbook, Safety Manual, and operating guides., • Wear proper attire at all times in accordance with the Company Dress Code., • Must be able to pass and maintain certification from TIPS and/or Responsible Vendor training if alcohol is served at your respective property., • Other duties as assigned, of which the associate is capable of performing. FINANCIAL RESPONSIBILITIES: • Ensure that all cash, check, and miscellaneous departments are in balance at the end of each shift., • Check all credit cards to ensure they are valid., • Post room charges, food & beverage charges, phone charges, compute guest bills (individual, group masters, and city ledger accounts) using PMS, collect payment and make change for hotel guests following all cash handling procedures as required by hotel brand., • Develop a thorough knowledge of the accounting system particularly how to handle guests being Direct Billed. SAFETY & SECURITY RESPONSIBILITIES: • Have a thorough knowledge of emergency procedures., • Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately. TRAINING: • Employee is required to complete hotel training in the appropriate timing as designated by immediate supervisory team or General Manager. Employee must complete 3 or more training classes upon hire. This may include all required brand training courses and/or 3 or more classes pertaining to your specific department., • Employee will also attend at least 1 training class per month during their first year as well as any other required on-going and periodic training required by brand, hotel, or corporate. QUALIFICATIONS: • Associate or Bachelor’s Degree – Hospitality/Hotel Management preferred., • Minimum 2 to 3+ years work experience., • Computer Knowledge/Skills: MS windows, Property Management Software., • Experience handling cash, accounting procedures, and general administrative tasks., • Highly focused & motivated with excellent communication skills., • Professional in appearance and presentation., • Requires standing, sitting, walking, grasping, & repetitive motions., • Able to lift or move items weighing up to 30 lbs.

Job Description • Greet the guests in a friendly and courteous manner, sitting them and presenting menus., • Explain any specials and/or restaurant promotions for guest awareness., • Check station before, during and after shift for proper set-up and cleanliness., • Record the details of the order from the guests, repeating the order to the guests to check for accuracy., • Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed., • When complete, retrieve order from kitchen, confirm its accuracy, and deliver to guests along with appropriate condiments., • Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests., • Replenish beverages as necessary and check with guests for overall satisfaction., • Market and serve upon request any desert items or specialty coffees., • Supplement the bus help in clearing and resettling the tables., • Perform all assigned side work to include replenishing condiments and restocking., • Perform any general cleaning tasks using standard hotel cleaning products as assigned to adhere to health standards., • Present the check to guest promptly., • Adheres to all company policies and procedures., • Follows safety and security procedures and rules., • Knows department fire prevention and emergency procedures., • Utilizes protective equipment., • Reports unsafe conditions to supervisor/manager., • Reports accidents, injuries, near-misses, property damage or loss to supervisor/manager., • Provides for a safe work environment by following all safety and security procedures and rules., • All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook)., • Perform any related duties as requested by supervisor/manager., • Assists other Restaurant Personnel when need.

Job DescriptionJob Title: OCONUS Construction Security Manager Company Overview: Our client is a leading organization specializing in the design and construction of overseas facilities, with a commitment to maintaining the highest security standards and compliance on all projects. Their team values integrity, collaboration, and excellence, ensuring that each project is executed with precision and adherence to safety protocols. • The estimated pay range for this role is $124,000 - $138,000 based on experience. **Note: The pay rate listed is the base pay with the overseas premium included Key Responsibilities: • Manage information and personnel security issues at OCONUS construction sites., • Ensure compliance with the OBO Security Classification Guide for the Design and Construction of Overseas Facilities., • Oversee contractor compliance with site security requirements outlined in Division 1 Sections 013550, 013555, and 015015, as well as Contract Section H of the OBO SCG., • Monitor adherence of contractor personnel to personnel requirements stated in Contract Section H., • Provide requisite reporting to the corporate Facility Security Officer, DS/IS/IND, and the OBO Site Security Manager in accordance with contract terms.Required Skills and Qualifications:, • Minimum of five (5) years of experience in managing security issues in construction settings, ideally in overseas environments., • Familiarity with the OBO Security Classification Guide and security compliance for facility construction., • Strong communication and leadership skills to effectively coordinate with contractors and security personnel., • Ability to interpret and implement security requirements as per contract specifications., • Proficient in security reporting and documentation procedures., • A minimum of a Secret Security Clearance is required.Some of the Benefits Include:, • Medical, Dental, and Vision insurance., • 401k, • PTO, • Company focus on employee growth & development, • Completion bonus, • Housing provided/paid for, • Monthly incidentals

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a Benefits Advisor (Mid-Level), specializing in Leaves and Programs, you will be a key resource for our employees navigating important life events. You will manage leave programs, vendor relationships (i.e. our onsite child development center), communications, and annual enrollment fairs, ensuring a smooth and supportive experience for USAA employees. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the San Antonio, TX office location. Relocation assistance is not available for this position. * Leave programs subject matter expert. * Vendor and program relationship manager. * Onsite services support to include managing onsite child development center relationship. * Back-up care program management. * Leads communication efforts across the benefits team, builds relationship with Association communications subject matter experts. * Manage the MyTotalRewards portal. * Event planning, coordinates all Annual Enrollment Fairs across all campuses. * Provide expert mentorship in the design, development, and administration of employee benefit plans. * Support the daily operations of benefit programs, ensuring they meet all legal and contractual requirements. * Analyze trends and data to identify and solve benefit-related issues, finding the best solutions for the organization and employees. * Help resolve sophisticated issues related to employee benefit programs. * Ensure that benefit programs and vendors align with the company's overall Total Rewards philosophy. * Assess vendor performance and ensure contracts deliver excellent service to employees. * Collaborate with partners to improve and refine employee benefit program goals. * Evaluate how well benefit programs are working and the impact of changes made. * Ensure benefit programs follow all applicable laws and regulations, staying ahead of changes that may affect offerings. * Research and analyze program changes to maintain compliance with federal regulations. * Participate in benefit-related projects and initiatives, working on cross-functional teams. * Coordinate with collaborators to create and implement systems and processes that support benefit projects. * Help implement communication strategies for benefit plans, including updates on open enrollment, pricing, and plan details. * Analyze costs and identify ways to minimize expenses and improve efficiency, while also assessing the financial impact of programs. * Identify, assess, and handle risks associated with benefit programs, following all risk and compliance policies. What you have: * Bachelors degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. * 4 years of experience in employee and retiree benefit plans, programs and services, to include health & welfare (self & fully insured programs), retirement benefits, experience in benefits supplier management, plan design, requirements development, program implementation, strategic communications, regulatory compliance, day-to-day administration and operations. * Experience leading and/or running projects/programs. * Solid understanding of data analysis tools and techniques. * Understanding of outsourced benefits administration and how to provide oversight of outsourced functions and programs. * Experience with documenting processes and identifying required controls; to include recommending and implementing solutions and responding effectively to critical inquires and complaints. * Working knowledge of defined benefit and defined contribution plans, deferred compensation and Health and Welfare plans. * Proficient knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint. * Knowledge of federal laws, rules, and regulations to include: ERISA, COBRA, HIPAA, ACA, FMLA. What sets you apart: * Experience leading and/or implementing Benefits communication strategies. * Strong vendor management experience (assessing SLOs, issue management). * Experience with corporate Military Leave programs. * Ability to work autonomously as well as with direction. * Expert verbal and written communication skills. Compensation range: The salary range for this position is: $77,120.00 - $147,390.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Capital Project Manager Senior, you'll lead and coordinate construction projects and suppliers, such as developing a new facility, the addition, expansion, or extension of an existing facility, or renovation/alterations to a facility in collaboration with project team, construction site and management. Responsible for ensuring quality project outcomes and providing intent for design standards and overall project requirements. This role is responsible for governance and oversight of a portfolio of projects, often running concurrently, including renovations and remodels; mechanical, electrical, plumbing infrastructure; landscape and hardscape projects. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is available for this position. What you'll do: * Accountable for scope, schedule and budget for moderate to high risk/complexity projects up to $50 million. * Identifies opportunities and facilitates improvements to processes and systems. * Coaches and provides on-the-job training for other team members. * Develops and reviews contract scope and provides recommendations. * Drives architectural design, engineering and construction efforts for capital and expense projects in domestic and international locations. * Provides direction and input to suppliers to eliminate conflicts and support owner interests. * Ensures project design and construction deliverables meet project requirements, goals and objectives and, incorporate USAA and Corporate Real Estate and Workplace Services standards and guidelines deliver intended business benefits. * Ensure compliance in project design and construction deliverables with authorities having jurisdiction, laws and regulations. * Manages exceptions to standards and works through executive business leaders to meet project business goals while maintaining strong fiduciary and scheduling controls. * Develops and maintains communication plan with all stakeholders. * Advanced functional knowledge to produce complex work deliverables in support of departmental initiatives. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelors degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. * 6 years of program or project management experience in a design, construction, or equivalent capacity, to include experience developing and managing architectural or design consulting contracts and working with corporate clients. * Advanced knowledge of construction management processes. * Experience in Real Estate/Facilities Management/Architectural Design/Construction Management. * Experience with project cost control with a focus on cost reduction; assists in producing cost estimates and preliminary budgets. * Ability to read and understand construction documents. * Knowledge of building compliance and safety regulations. What sets you apart: * Program or Project Management experience with both Design and Construction * Experience with electrical / mechanical infrastructure planning and outages on occupied campuses. * One or more of the following: Licensed Professional Engineer (P.E.), PMP (Project Management Professional) * US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $103,450 - $186,210. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a dedicated Executive Operational Planning Manager to join our Human Resources Chief of Staff team. In this role you will be responsible for providing support to the senior-most leaders through the prioritization and coordination of key deliverables and activities that drive interpretation of business operations and/or Centers of Excellence (CoE) analyses and initiatives, and the development of appropriate action plans and responses to address business issues and/or compliance and regulatory issues. Assist in the development and implementation of strategic and operational plans that drive success within key results areas. Act as liaison between business operations, both within and across the business units and enterprise CoEs. Provide moderate communications support to senior leadership for Board/Council/Committees, strategic or operational planning events, monthly business meetings, and/or compliance and regulatory requirements. Provide support and guidance to executive management to identify, develop and communicate specific business strategies across functional areas, utilizing expert knowledge of USAA, industry, business development, and financial planning. Lead strategic analyses of business needs and environmental trends in support of business strategy development and planning processes and, as appropriate, enterprise strategy and planning processes. Conduct business strategy reviews to assess progress and drive awareness of strategy achievement. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the following location: San Antonio TX. Relocation assistance is not available for this position. What you'll do: • Facilitates tactical and operational planning and implementation processes to assure that management is knowledgeable of process, goals, objectives and strategies., • Monitors, coordinates, documents, and communicates progress toward achievement of business goals, objectives, strategies and action plan results., • Evaluates the relevance of messages for intended audience and ensures consistency and accuracy., • Provides advice and guidance and negotiates approval of communication materials with executive management and subject-matter experts prior to securing final approval from senior executive or Executive Council member., • Ensures deliverables meet established standards of appearance and content and that all logistical requirements are satisfied., • Responsible for the development, coordination and timely submission of relevant, broader level EC and Board/Council/Committee driven requirements., • Provides oversight and support to project teams in development and implementation of departmental employee events and business conferences., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelors degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 6 years of project/program management experience supporting senior level executives, corporate event planning and/or managing executive level communications., • Ability to build strong relationships and to work with all levels within the organization., • Experience developing executive level briefings in support of EC, CEO and BoD deliverables., • Demonstrated capability to navigate in a fast-paced environment and prioritize tasks with competing deadlines., • Demonstrated ability to manage confidential information., • Ability to interact and collaborate positively with executive leadership and communicate concepts clearly., • Advanced knowledge of Microsoft Office Suite to include: Word, Excel and PowerPoint. What sets you apart: • Prior experience working within or providing direct support to a Human Resources (HR) function, demonstrating an understanding of HR processes, initiatives, and organizational needs., • Deep expertise in executive communications, presentation design, and data interpretation., • Able to transform complex information into concise, leader-ready deliverables., • Able to streamline presentation workflows and introduce repeatable processes to decrease turnaround times and improve cross-team collaboration., • Proven ability to develop and manage sensitive and confidential data and materials with the utmost discretion and accuracy, ensuring compliance with all relevant policies and regulations., • Advanced knowledge inProject & Workflow Tools: Salesforce, Zoho, Microsoft Project, Trello, Monday, Slack., • Advanced knowledge inCommunications & Mediatools: Adobe Creative Suite (Photoshop, Illustrator, InDesign, Premiere, After Effects), UX/UI tools (Figma, XD)., • US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $93,770- $179,240. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Are you a proven sales leader with a passion for achieving results and building high-performance teams? We are seeking a dedicated Director to lead a large-scale, multi-carrier contact center team serving businesses across all 50 states. In this role, youll provide effective coaching and support to a team of General Lines Managers and Agents with advanced knowledge of Commercial Lines Products. You'll champion a competitive sales culture focused on revenue growth, premium expansion, and multiline effectiveness. You'll also own full-funnel sales execution - managing inbound opportunities and outbound follow-ups - while demonstrating deep industry expertise to deliver exceptional outcomes. If you thrive in a fast-paced environment, excel at scoreboarding and coaching, and have a track record of exceeding high-reaching sales targets, this is your opportunity to shape the future of our commercial insurance distribution. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site 4 days per week. What you'll do: • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures., • Leads a team of managers to provide Commercial Lines needs assessment while employing industry knowledge of products and specialized coverages delivered through multiple Agency alliance carriers and broker markets, • Supports achievement of business objectives including compliance and regulatory action, revenue/growth targets, call center performance and product performance through effective management., • Uses knowledge of carrier relationships, systems, sales process, and underwriting practices in a multi-carrier environment, positioning department for success., • Leads transnational change in the commercial operational team., • Develops and implement sales culture while maintaining service excellence., • Maintains high degree of General Lines industry expertise and knowledge of business segment and industry trends to facilitate and support the technical and interpersonal skills development of manager direct reports and their teams., • Responsible for achievement of business objectives including compliance and regulatory action, revenue/growth targets, call center performance and product performance through effective management., • Collaborates with internal and external partners (alliance carrier underwriting, product management) to ensure quality submissions and appropriate coverage., • Reviews key reporting results to include process adherence escalations and exceptions., • Works with external carriers and partners, using knowledge of carrier relationships, systems, sales process, and underwriting practices in a multi-carrier environment, positioning department for success., • Builds and leads a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. What you have: • Bachelors degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 8 years of insurance sales and service experience to include at least 4 years of High Value insurance experience, Commercial Lines Insurance, or Agency or Brokerage experience., • 2 years of direct-to-consumer sales and service experience., • 3 years of management or leadership experience., • 2 years of Agency or Broker experience., • Understanding of Sales and Underwriting processes/practices., • Experience handling multiple carrier relationships and performance with the use of carrier systems and reporting capabilities., • Experience with Agency Management Systems., • Ability to work in dynamic and agile environment., • Ability to work in a multi-functional highly collaborative working group., • Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days. What sets you apart: • Experience leading large-scale contact center operations (100+ agents) with hybrid/remote workforce management and full funnel ownership (inbound and outbound follow-up), • Deep expertise in multi-carrier commercial insurance sales, including operational alignment and relationship management with 20+ alliance carriers and broker markets, • Comprehensive knowledge of commercial Business classification and multi-state regulatory compliance, ensuring quality submissions and appropriate coverage across all 50 states, • Proficiency in contact center technology and CRM platforms, with a focus on optimizing sales workflows and agent productivity, • Exceptional leadership skills, with experience leading larger groups of leaders and developing high-performing teams through recruiting, retention, and advanced coaching strategies, • US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $114,080 - $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity There are 2 positions available. As a dedicated, Business Process Owner Senior you will plan, direct, and coordinate activities for complex processes, including problem definition, evaluation of requirements, design, testing, and implementation of business processes. You will be responsible to understand the process operating objectives, business rules, performance requirements, risks, and controls and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance necessary to achieve efficient, effective design and execution of the process. You will support alignment of process to overall experience strategy and vision. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Chesapeake, VA, Colorado Springs, CO, Phoenix, AZ, San Antonio, TX, or Tampa, FL. Relocation assistance is not available for this position. These positions will support Claims Litigations. What you'll do: * Develop and implement strategic customer specific business process program plans that align with enterprise strategy and influence appropriate roadmap(s). * Apply expert knowledge of the business and lead the alignment and development of business deliverable processes and capabilities to materially change and improve business performance. * Serve as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution. * Manage the performance of processes by developing control limits, monitoring key performance indicators, and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements. * Identify, own, execute, enhance, and align controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes. * Develop communication plans for customers and internal stakeholders. * Ensure alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies. * Utilize reporting, data, and analytics to measure process and project performance, deliver process operational efficiencies, and inform key stakeholders. * Stay current with emerging technologies and evaluates business processes to lead continuous process improvement efforts. * Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives. * Provide mentorship and guidance support for team and applicable business partners. * Actively provide relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services. * Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. * 6 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization. * Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies. * Experience in implementing and sustaining change/improvements (change champion). * Hands on experience with Process Mapping and Modeling and creating and validating process documentation. * Experience in the application of process management standards and policies, and knowledge of applicable regulations and risk management practices. * Demonstrated experience with Lean, Business Process Management, or similar methodology. * Demonstrated experience with utilizing various systems to collect and analyze data. What sets you apart: * P&C Litigation Claims Operations and/or Optimization experience. * 2+ years Manager, Claims Operations experience. * Deep operational knowledge of end-to-end Injury and/or Litigation Claims processes. * Proven ability to use analytical tools and data to inform business decisions. * Proven thought leader. * US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $93,770 - $179,240. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Are you a proven sales leader with a passion for achieving results and building high-performance teams? We are seeking a dedicated Director to lead a large-scale, multi-carrier contact center team serving businesses across all 50 states. In this role, you’ll provide effective coaching and support to a team of General Lines Managers and Agents with advanced knowledge of Commercial Lines Products. You'll champion a competitive sales culture focused on revenue growth, premium expansion, and multiline effectiveness. You'll also own full-funnel sales execution - managing inbound opportunities and outbound follow-ups - while demonstrating deep industry expertise to deliver exceptional outcomes. If you thrive in a fast-paced environment, excel at scoreboarding and coaching, and have a track record of exceeding high-reaching sales targets, this is your opportunity to shape the future of our commercial insurance distribution. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site 4 days per week. What you'll do: • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures., • Leads a team of managers to provide Commercial Lines needs assessment while employing industry knowledge of products and specialized coverages delivered through multiple Agency alliance carriers and broker markets, • Supports achievement of business objectives including compliance and regulatory action, revenue/growth targets, call center performance and product performance through effective management., • Uses knowledge of carrier relationships, systems, sales process, and underwriting practices in a multi-carrier environment, positioning department for success., • Leads transnational change in the commercial operational team., • Develops and implement sales culture while maintaining service excellence., • Maintains high degree of General Lines industry expertise and knowledge of business segment and industry trends to facilitate and support the technical and interpersonal skills development of manager direct reports and their teams., • Responsible for achievement of business objectives including compliance and regulatory action, revenue/growth targets, call center performance and product performance through effective management., • Collaborates with internal and external partners (alliance carrier underwriting, product management) to ensure quality submissions and appropriate coverage., • Reviews key reporting results to include process adherence escalations and exceptions., • Works with external carriers and partners, using knowledge of carrier relationships, systems, sales process, and underwriting practices in a multi-carrier environment, positioning department for success., • Builds and leads a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. What you have: • Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 8 years of insurance sales and service experience to include at least 4 years of High Value insurance experience, Commercial Lines Insurance, or Agency or Brokerage experience., • 2 years of direct-to-consumer sales and service experience., • 3 years of management or leadership experience., • 2 years of Agency or Broker experience., • Understanding of Sales and Underwriting processes/practices., • Experience handling multiple carrier relationships and performance with the use of carrier systems and reporting capabilities., • Experience with Agency Management Systems., • Ability to work in dynamic and agile environment., • Ability to work in a multi-functional highly collaborative working group., • Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days. What sets you apart: • Experience leading large-scale contact center operations (100+ agents) with hybrid/remote workforce management and full funnel ownership (inbound and outbound follow-up), • Deep expertise in multi-carrier commercial insurance sales, including operational alignment and relationship management with 20+ alliance carriers and broker markets, • Comprehensive knowledge of commercial Business classification and multi-state regulatory compliance, ensuring quality submissions and appropriate coverage across all 50 states, • Proficiency in contact center technology and CRM platforms, with a focus on optimizing sales workflows and agent productivity, • Exceptional leadership skills, with experience leading larger groups of leaders and developing high-performing teams through recruiting, retention, and advanced coaching strategies, • US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $114,080 - $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Shape the future of talent effectiveness at USAA. As a dedicated Talent Program Manager Senior, you will lead and are a subject matter expert in the design, delivery, and evolution of enterprise-wide performance and potential management strategies. In this role, you will drive outcomes that elevate talent effectiveness, enable differentiated development and support a culture of accountability and growth. This is a critical position with the Talent Delivery & Governance team, where your work will ensure our performance and potential practices are compliant, inclusive and integrated across the talent ecosystem. This role demands a deep understanding of learning & talent processes, rules and compliance standards, a strong grasp of Workday, and mastery of product management best practices. The primary goal is to leverage this expertise to deliver innovative and impactful solutions that significantly optimize the overall employee experience, drive efficiency within HR operations, and, most importantly, align seamlessly with overarching business objectives, thereby contributing to a tangible and positive impact on the organization's success. If you thrive at the intersection of product strategy, data and talent and you’re passionate about scaling solutions that elevate the employee experience, apply now! We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the following locations: San Antonio TX, Plano TX, Charlotte NC, Tampa FL, Colorado Springs CO, Chesapeake VA or Phoenix AZ. Relocation assistance is available for this position. What you'll do: • Defines and maintains program strategies commensurate with the level of risk, size, and complexity to ensure individual efforts align with organizational goals., • Responsible for providing input and recommendations on multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value., • Facilitates meetings with executive management and project / program sponsors to define solutions and delivery., • Prepares reports that provide stakeholders and management with status updates to include identifying risks or issues., • Performs analyses, root cause identification and development and recommendation of key work products., • Negotiates agreements, settles disputes equitably and diffuses situations., • Negotiates program tradeoffs with IT and the business as the program develops to ensure alignment of demand to capacity., • Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required)., • Adheres to governance rigor required for work efforts., • Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 6 years of project and / or program management experience, including experience defining a new program and/or managing large-scale projects., • Proficient experience in Principles of Project, Program or Portfolio Management to develop multi-year business plans., • Proficient knowledge of program efforts management tools and methodologies., • Understanding and demonstrated application of risk management policies and procedures., • Knowledge of program management methodology and techniques; program performance evaluation and change management principles., • Experience maintaining and reporting on work effort(s) budgets / methodologies., • Proficient experience in USAA’s change management methodology or similar industry change management methodology., • Demonstrated experience using knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals. What sets you apart: • You bring a product mindset and are able to balance user needs, business outcomes, and technical feasibility to drive scalable, high impact talent solutions., • You use data and metrics to inform decisions, measure impact and continuously improve products., • You’re fluent in Agile methodologies and comfortable managing backlogs, roadmaps, and delivery cycles in collaboration with cross-functional teams., • Ability to influence senior level stakeholders and lead cross-functional initiatives with complex dependencies to create seamless solutions that reduce complexity for business leaders., • Collaborate with internal stakeholders across Legal, Risk, Compliance and HR Centers of Excellence to ensure alignment and risk mitigation and program governance, process integrity, and compliance with internal policies and external regulatory requirements., • Familiarity experience with HRIS systems (e.g., Workday, SAP SuccessFactors, Oracle HCM, • Cloud) including process optimization and configuration coordination., • Proficiency in task tracking, documentation, and cross-functional execution., • Skilled in workflow design tools (e.g., Visio)., • You’re passionate about creating inclusive, human-centered experiences that reflect USAA’s mission and values., • US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $103,450- $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a Benefits Advisor (Mid-Level), specializing in Leaves and Programs, you will be a key resource for our employees navigating important life events. You will manage leave programs, vendor relationships (i.e. our onsite child development center), communications, and annual enrollment fairs, ensuring a smooth and supportive experience for USAA employees. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the San Antonio, TX office location. Relocation assistance is not available for this position. * Leave programs subject matter expert. * Vendor and program relationship manager. * Onsite services support to include managing onsite child development center relationship. * Back-up care program management. * Leads communication efforts across the benefits team, builds relationship with Association communications subject matter experts. * Manage the MyTotalRewards portal. * Event planning, coordinates all Annual Enrollment Fairs across all campuses. * Provide expert mentorship in the design, development, and administration of employee benefit plans. * Support the daily operations of benefit programs, ensuring they meet all legal and contractual requirements. * Analyze trends and data to identify and solve benefit-related issues, finding the best solutions for the organization and employees. * Help resolve sophisticated issues related to employee benefit programs. * Ensure that benefit programs and vendors align with the company's overall Total Rewards philosophy. * Assess vendor performance and ensure contracts deliver excellent service to employees. * Collaborate with partners to improve and refine employee benefit program goals. * Evaluate how well benefit programs are working and the impact of changes made. * Ensure benefit programs follow all applicable laws and regulations, staying ahead of changes that may affect offerings. * Research and analyze program changes to maintain compliance with federal regulations. * Participate in benefit-related projects and initiatives, working on cross-functional teams. * Coordinate with collaborators to create and implement systems and processes that support benefit projects. * Help implement communication strategies for benefit plans, including updates on open enrollment, pricing, and plan details. * Analyze costs and identify ways to minimize expenses and improve efficiency, while also assessing the financial impact of programs. * Identify, assess, and handle risks associated with benefit programs, following all risk and compliance policies. What you have: * Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. * 4 years of experience in employee and retiree benefit plans, programs and services, to include health & welfare (self & fully insured programs), retirement benefits, experience in benefits supplier management, plan design, requirements development, program implementation, strategic communications, regulatory compliance, day-to-day administration and operations. * Experience leading and/or running projects/programs. * Solid understanding of data analysis tools and techniques. * Understanding of outsourced benefits administration and how to provide oversight of outsourced functions and programs. * Experience with documenting processes and identifying required controls; to include recommending and implementing solutions and responding effectively to critical inquires and complaints. * Working knowledge of defined benefit and defined contribution plans, deferred compensation and Health and Welfare plans. * Proficient knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint. * Knowledge of federal laws, rules, and regulations to include: ERISA, COBRA, HIPAA, ACA, FMLA. What sets you apart: * Experience leading and/or implementing Benefits communication strategies. * Strong vendor management experience (assessing SLOs, issue management). * Experience with corporate Military Leave programs. * Ability to work autonomously as well as with direction. * Expert verbal and written communication skills. Compensation range: The salary range for this position is: $77,120.00 - $147,390.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a dedicated Executive Operational Planning Manager to join our Human Resources Chief of Staff team. In this role you will be responsible for providing support to the senior-most leaders through the prioritization and coordination of key deliverables and activities that drive interpretation of business operations and/or Centers of Excellence (CoE) analyses and initiatives, and the development of appropriate action plans and responses to address business issues and/or compliance and regulatory issues. Assist in the development and implementation of strategic and operational plans that drive success within key results areas. Act as liaison between business operations, both within and across the business units and enterprise CoEs. Provide moderate communications support to senior leadership for Board/Council/Committees, strategic or operational planning events, monthly business meetings, and/or compliance and regulatory requirements. Provide support and guidance to executive management to identify, develop and communicate specific business strategies across functional areas, utilizing expert knowledge of USAA, industry, business development, and financial planning. Lead strategic analyses of business needs and environmental trends in support of business strategy development and planning processes and, as appropriate, enterprise strategy and planning processes. Conduct business strategy reviews to assess progress and drive awareness of strategy achievement. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the following location: San Antonio TX. Relocation assistance is not available for this position. What you'll do: • Facilitates tactical and operational planning and implementation processes to assure that management is knowledgeable of process, goals, objectives and strategies., • Monitors, coordinates, documents, and communicates progress toward achievement of business goals, objectives, strategies and action plan results., • Evaluates the relevance of messages for intended audience and ensures consistency and accuracy., • Provides advice and guidance and negotiates approval of communication materials with executive management and subject-matter experts prior to securing final approval from senior executive or Executive Council member., • Ensures deliverables meet established standards of appearance and content and that all logistical requirements are satisfied., • Responsible for the development, coordination and timely submission of relevant, broader level EC and Board/Council/Committee driven requirements., • Provides oversight and support to project teams in development and implementation of departmental employee events and business conferences., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 6 years of project/program management experience supporting senior level executives, corporate event planning and/or managing executive level communications., • Ability to build strong relationships and to work with all levels within the organization., • Experience developing executive level briefings in support of EC, CEO and BoD deliverables., • Demonstrated capability to navigate in a fast-paced environment and prioritize tasks with competing deadlines., • Demonstrated ability to manage confidential information., • Ability to interact and collaborate positively with executive leadership and communicate concepts clearly., • Advanced knowledge of Microsoft Office Suite to include: Word, Excel and PowerPoint. What sets you apart: • Prior experience working within or providing direct support to a Human Resources (HR) function, demonstrating an understanding of HR processes, initiatives, and organizational needs., • Deep expertise in executive communications, presentation design, and data interpretation., • Able to transform complex information into concise, leader-ready deliverables., • Able to streamline presentation workflows and introduce repeatable processes to decrease turnaround times and improve cross-team collaboration., • Proven ability to develop and manage sensitive and confidential data and materials with the utmost discretion and accuracy, ensuring compliance with all relevant policies and regulations., • Advanced knowledge in Project & Workflow Tools: Salesforce, Zoho, Microsoft Project, Trello, Monday, Slack., • Advanced knowledge in Communications & Media tools: Adobe Creative Suite (Photoshop, Illustrator, InDesign, Premiere, After Effects), UX/UI tools (Figma, XD)., • US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $93,770- $179,240. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity There are 2 positions available. As a dedicated, Business Process Owner Senior you will plan, direct, and coordinate activities for complex processes, including problem definition, evaluation of requirements, design, testing, and implementation of business processes. You will be responsible to understand the process operating objectives, business rules, performance requirements, risks, and controls and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance necessary to achieve efficient, effective design and execution of the process. You will support alignment of process to overall experience strategy and vision. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Chesapeake, VA, Colorado Springs, CO, Phoenix, AZ, San Antonio, TX, or Tampa, FL. Relocation assistance is not available for this position. These positions will support Claims Litigations. What you'll do: * Develop and implement strategic customer specific business process program plans that align with enterprise strategy and influence appropriate roadmap(s). * Apply expert knowledge of the business and lead the alignment and development of business deliverable processes and capabilities to materially change and improve business performance. * Serve as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution. * Manage the performance of processes by developing control limits, monitoring key performance indicators, and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements. * Identify, own, execute, enhance, and align controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes. * Develop communication plans for customers and internal stakeholders. * Ensure alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies. * Utilize reporting, data, and analytics to measure process and project performance, deliver process operational efficiencies, and inform key stakeholders. * Stay current with emerging technologies and evaluates business processes to lead continuous process improvement efforts. * Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives. * Provide mentorship and guidance support for team and applicable business partners. * Actively provide relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services. * Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. * 6 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization. * Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies. * Experience in implementing and sustaining change/improvements (change champion). * Hands on experience with Process Mapping and Modeling and creating and validating process documentation. * Experience in the application of process management standards and policies, and knowledge of applicable regulations and risk management practices. * Demonstrated experience with Lean, Business Process Management, or similar methodology. * Demonstrated experience with utilizing various systems to collect and analyze data. What sets you apart: * P&C Litigation Claims Operations and/or Optimization experience. * 2+ years Manager, Claims Operations experience. * Deep operational knowledge of end-to-end Injury and/or Litigation Claims processes. * Proven ability to use analytical tools and data to inform business decisions. * Proven thought leader. * US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $93,770 - $179,240. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Shape the future of talent effectiveness at USAA. As a dedicated Talent Program Manager Senior, you will lead and are a subject matter expert in the design, delivery, and evolution of enterprise-wide performance and potential management strategies. In this role, you will drive outcomes that elevate talent effectiveness, enable differentiated development and support a culture of accountability and growth. This is a critical position with the Talent Delivery & Governance team, where your work will ensure our performance and potential practices are compliant, inclusive and integrated across the talent ecosystem. This role demands a deep understanding of learning & talent processes, rules and compliance standards, a strong grasp of Workday, and mastery of product management best practices. The primary goal is to leverage this expertise to deliver innovative and impactful solutions that significantly optimize the overall employee experience, drive efficiency within HR operations, and, most importantly, align seamlessly with overarching business objectives, thereby contributing to a tangible and positive impact on the organization's success. If you thrive at the intersection of product strategy, data and talent and youre passionate about scaling solutions that elevate the employee experience, apply now! We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the following locations: San Antonio TX, Plano TX, Charlotte NC, Tampa FL, Colorado Springs CO, Chesapeake VA or Phoenix AZ. Relocation assistance is available for this position. What you'll do: • Defines and maintains program strategies commensurate with the level of risk, size, and complexity to ensure individual efforts align with organizational goals., • Responsible for providing input and recommendations on multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value., • Facilitates meetings with executive management and project / program sponsors to define solutions and delivery., • Prepares reports that provide stakeholders and management with status updates to include identifying risks or issues., • Performs analyses, root cause identification and development and recommendation of key work products., • Negotiates agreements, settles disputes equitably and diffuses situations., • Negotiates program tradeoffs with IT and the business as the program develops to ensure alignment of demand to capacity., • Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required)., • Adheres to governance rigor required for work efforts., • Drives the adoption and sustainment of changes within the organization in compliance with USAAs Change Management methodology., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelors degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 6 years of project and / or program management experience, including experience defining a new program and/or managing large-scale projects., • Proficient experience in Principles of Project, Program or Portfolio Management to develop multi-year business plans., • Proficient knowledge of program efforts management tools and methodologies., • Understanding and demonstrated application of risk management policies and procedures., • Knowledge of program management methodology and techniques; program performance evaluation and change management principles., • Experience maintaining and reporting on work effort(s) budgets / methodologies., • Proficient experience in USAAs change management methodology or similar industry change management methodology., • Demonstrated experience using knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals. What sets you apart: • You bring a product mindset and are able to balance user needs, business outcomes, and technical feasibility to drive scalable, high impact talent solutions., • You use data and metrics to inform decisions, measure impact and continuously improve products., • Youre fluent in Agile methodologies and comfortable managing backlogs, roadmaps, and delivery cycles in collaboration with cross-functional teams., • Ability to influence senior level stakeholders and lead cross-functional initiatives with complex dependencies to create seamless solutions that reduce complexity for business leaders., • Collaborate with internal stakeholders across Legal, Risk, Compliance and HR Centers of Excellence to ensure alignment and risk mitigation and program governance, process integrity, and compliance with internal policies and external regulatory requirements., • Familiarity experience with HRIS systems (e.g., Workday, SAP SuccessFactors, Oracle HCM, • Cloud) including process optimization and configuration coordination., • Proficiency in task tracking, documentation, and cross-functional execution., • Skilled in workflow design tools (e.g., Visio)., • Youre passionate about creating inclusive, human-centered experiences that reflect USAAs mission and values., • US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $103,450- $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description Description: KMEA is a project management, environmental, energy, engineering and sustainability consulting company providing professional engineering, scientific, and technical services to our clients throughout the United States and internationally. With technical centers throughout the country KMEA's award-winning services include Major Program Management, Environmental Remediation, Environmental Engineering & Consulting Services, Energy, Engineering (A/E), Sustainability, Staff Augmentation, and Third-party Inspection Services. Our firm is committed to delivering innovative and sustainable solutions in support of mission-critical programs for the Department of Defense (DoD) and other federal agencies. We are seeking a Program Manager with a strong Air Force or Department of Defense (DoD) background to lead the delivery of multiple design and construction inspection Indefinite Delivery/Indefinite Quantity (IDIQ) Architect-Engineer (A/E) Task Orders in direct support of Vandenberg Space Force Base. This is a management position reporting directly to the Executive Vice President and will serve as a key client service lead, overseeing both technical execution and stakeholder relationships. This hybrid position is based in Santa Barbara County, California, with an expectation of working at Vandenberg Space Force Base on occasion and as needed. Travel is anticipated approximately ten percent of the time. Main Responsibilities: • Lead the successful execution of multiple Architect-Engineer (A/E) task orders supporting Vandenberg Space Force Base, serving as the primary client liaison to ensure contract compliance, client satisfaction, and high-quality performance., • Coordinate internal teams, joint venture (JV) partners, subconsultants, and third-party vendors to deliver projects on time, within scope, and within budget., • Supervise on-site personnel, including construction inspectors, ensuring adherence to project standards, company policies, and safety protocols., • Oversee all aspects of task order lifecycle-from proposal development and pricing strategy to work plan execution and performance monitoring., • Lead proposal efforts and capture strategies for new opportunities at and around Vandenberg, leveraging internal capabilities and strategic partnerships., • Develop project scopes, budgets, and schedules in collaboration with federal stakeholders; ensure technical feasibility and alignment with mission requirements., • Track project progress using appropriate tools and systems; manage changes in scope, schedule, and costs using established verification techniques., • Identify and mitigate project risks through proactive risk management strategies and escalation protocols., • Prepare and present regular briefings and performance updates to both clients and senior leadership., • Maintain comprehensive project documentation in accordance with contract, corporate, and regulatory requirements., • Ensure compliance with all applicable DoD, federal, and company standards, including Defense Federal Acquisition Regulation Supplement (DFARS), and Unified Facilities Criteria (UFC) guidelines., • Contribute to strategic planning and company growth by identifying new opportunities and supporting initiatives within the Strategic Programs group. Required Qualifications: • Bachelor's degree in engineering, architecture, construction management, or a related technical field is required., • At least 8 years of experience in construction, design, and project management., • Demonstrated ability to lead complex IDIQ task orders and supervise multidisciplinary project teams., • Proven success coordinating internal teams, JV partners, and subcontractors to deliver high-quality projects on time and within budget., • Experience managing task order proposals, resource planning, and technical performance., • Deep familiarity with federal contracting and technical standards, including FAR, DFARS, and Unified Facilities Criteria (UFC)., • Proficient in Microsoft Word, Excel, and project management tools used to track performance and ensure compliance., • Skilled in developing project scopes, budgets, schedules, and metrics aligned with federal client expectations., • Excellent verbal and written communication skills with the ability to interface effectively with clients and senior leadership., • Organized, self-motivated, and able to work independently in a dynamic environment., • Willingness to travel periodically as needed., • Must be willing to travel to California to support Vandenberg Space Force Base operations., • Valid driver's license required and must meet KMEA's auto insurability requirements., • Must prove eligibility to work in the US. Preferred Qualifications: • Active Professional Engineer (PE) license and/or Registered Architect (RA) certification in at least one U.S. state., • Project Management Professional (PMP) certification or equivalent project management credential., • Experience leading programs that incorporate sustainability, resilience, or energy performance objectives., • Prior military service or direct experience working with NAVFAC, USACE, AFCEC, or other DoD engineering organizations., • Active duty or Reserve tour at AFCEC or USACE is highly desirable., • Current or past membership in the Society of American Military Engineers (SAME) is a plus. Company Summary TOP REASONS TO WORK WITH US: • Safety: The goal of the KMEA safety team is zero incidents. In support of this goal, at KMEA safety takes precedence over expediency., • People: We value everyone's role and collaborate to produce the best results., • Integrity and Ethics: We say what we mean and do what we say., • Outstanding Customer Satisfaction: Outstanding customer satisfaction was what established our reputation and secures our future., • Innovation: We embrace change as an opportunity, we are a culture that values innovation, sustainability, and professional growth., • Profitability Controlled: Sustainable profitable growth allows us to provide financial security for our employees and their families and to give back to the community. ABOUT THE ORGANIZATION: KMEA is a project management, environmental, energy, engineering, and sustainability consulting company providing professional engineering, scientific, and technical services to our clients throughout the United States and internationally. With technical centers throughout the country KMEA's award-winning services include Major Program Management, Environmental Remediation, Environmental Engineering & Consulting Services, Energy, Engineering (A/E), Sustainability, Staff Augmentation, and Third-party Inspection Services. The goal of KMEA is simple - to provide superior client services and advocacy to cost-effectively manage our clients' environmental, energy, engineering, and sustainability issues. Since its founding in 1996, KMEA's outstanding performance is testimony to our commitment and dedication to our customers. KMEA offers a full range of benefits, including 99% employer-paid medical plan for employees; dental and vision plans; flexible spending account (FSA) for pre-tax medical, dental and vision products and services and dependent care; a generous Paid Time Off (PTO) plan; Company-paid group life insurance; supplemental voluntary term life (VTL) policy with a guaranteed issue benefit; and 401(k) plan with a generous Company match and vesting plan. KMEA is a federal contractor, and qualified Military Veterans, and other Qualified Protected Class candidates are encouraged to apply. Equal Employment Opportunity Statement KMEA is proud to be an Equal Opportunity Employer and is committed to building a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, ethnicity, religion or religious creed (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender, gender identity, gender expression, sex stereotypes, or transgender status (including transitioning, having transitioned, or perceived identity). We also prohibit discrimination based on age (40 and over), disability (physical, mental, or perceived), medical condition, genetic information or characteristics, marital status, registered domestic partnership, military or veteran status, citizenship status, or any other characteristic protected by applicable federal, state, or local law. In alignment with evolving anti-discrimination standards, KMEA explicitly prohibits discrimination based on protective hairstyles, including but not limited to Afros, braids, twists, cornrows, and locs. We are committed to providing reasonable accommodations to qualified individuals with disabilities and veterans in our hiring process and in employment. KMEA promotes equity at every level and encourages candidates from all backgrounds to apply. Reasonable Accommodation: KMEA will provide reasonable accommodations to applicants with disabilities. A request for a reasonable accommodation may be made at any time during the application or hiring process or while employed by KMEA. NOTICE TO THIRD PARTY AGENCIES: Please note that KMEA does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, KMEA will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, KMEA explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of KMEA.

Job Description Cooper Street Capital is looking for an Assistant Manager in San Antonio, TX to join our growing team! Who We Are: CSC Management is a privately owned, multi-family property management firm headquartered in Aspen, CO. We own and operate a portfolio of multifamily properties throughout the United States including key markets such as San Antonio, Austin, Houston, El Paso, Albuquerque, Portland, and Oklahoma City - with close to 5,000 units under management. Job Summary: The Assistant Manager is the key to success at our property sites. In this position, you will assist the Community director with overseeing several rehab and property improvement projects, being responsible for all property operations, and managing and coordinating people, activities, and available resources to maximize occupancy levels and property values. In essence, you will ensure that the property is running smoothly, that tenants are safe and satisfied, and that all facilities and compliance are in great standing. In addition, you will support and train the support staff and maintenance team to perform their jobs to the fullest potential. Benefits: • Hourly Pay Rate: $17.00 - $20.00, • On-going training and development in topics relevant to the Property Management industry, • PTO, including vacation, sick, and personal time off, as well as paid holidays, • Performance Bonus Programs, • 401K & 401K Employer Matching, • Medical Insurance, • Dental Insurance, • Vision Insurance, • Health Savings Account, • Life insurance, • Ensure that all rents are collected when due and posted in a timely manner. It is mandatory that all bank deposits are made immediately and deposits are reported to the corporate office on a daily basis., • Approve and submit all invoices to corporate office for payment, • Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments, • Ensure that lease files are complete and that completion of leases is being executed properly, • Ensure that the office opens on schedule, is clean, and that model apartments are ready for tours and inspections, • Assist in maintaining records on all aspects of management activity on a daily, weekly and/or monthly basis., • Communicate all challenges affecting the operation of the property to the Property Manager, • Ensure all calendar activities are conducted in a timely manner to meet required deadlines, • Maintain positive customer service attitude that contributes to a vibrant community, • Perform inspections with residents for all move-in/move-outs, • Review and track all notices to vacate to determine the cause of the move-out, • Initiate and implement policies/procedures to maintain resident communications; e.g., complaints, service requests, etc., • Physically walk and inspect property on a daily basis; vacant apartments must be walked a minimum of once per week to ensure appropriate temperature settings and security of unit, • Update ‘Make Ready Board’ daily. Coordinate with maintenance and make-ready staff to ensure timely recondition of apartments after move-out, • Report all liability and property incidents to Property Manager immediately., • Conduct market surveys monthly. Conduct or shop comparables and be aware of neighborhood market conditions, • Maintain awareness of market/industry conditions and trends via trade publications, professional organizations, etc., • Welcome and show property to prospective new residents. Also, handle incoming phone calls from prospective new residents and complete appropriate paperwork., • Approve and sign all lease paperwork and addenda, • 2 years experience assisting management of apartment properties, • Proficient knowledge of Microsoft Office Suite, Email, Dropbox, Google Drive, Entrata We value progressive thinkers who bring diverse experiences and viewpoints to the table. CSC team members are systems thinkers and operational experts. We are performance driven self-starters who embody an entrepreneurial mindset and thrive in being self-directed as well as team-oriented. We enjoy working with a team to build new systems and creatively use existing resources to proactively address issues. We strive for continual improvement and excellence. CSC is committed to equal employment opportunity. We will not discriminate against employees, or applicants for employment, on any legally-recognized basis including, but not limited to: veteran status, marital status, military status, race, age, gender, religion, sexual orientation or national origin. This Company Describes Its Culture as: • Detail-oriented -- quality and precision-focused, • Aggressive -- competitive and growth-oriented, • Outcome-oriented -- results-focused with strong performance culture, • Team-oriented -- cooperative and collaborative

Job Description Shift Available : 7am - 5pm Friday - Monday POSITION SUMMARY: The Mental Health Technician (MHT) plays a vital role in delivering compassionate, structured, and trauma-informed care to residents within a residential treatment center. Under the administrative direction of the MHT Manager and the clinical supervision of licensed clinical staff, the Mental Health Technician supports therapeutic programming, ensures resident safety, and fosters a healing environment that promotes recovery, personal growth, and the emotional, behavioral, and social development of residents. JOB-SPECIFIC RESPONSIBILITIES: • Service o Consistently supports and communicates the Mission, Vision, and Values of Nexus Health Systems o Upholds the Standards of conduct and corporate compliance. o Demonstrates honest behavior in all matters. To the best of the employee’s knowledge and understanding, complies with all Federal and State laws and regulations. o Maintains the privacy and security of all confidential and protected health information. Uses and discloses only that information which is necessary to perform the function of the job. o Adheres to all Nexus Health Systems policies on Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI) o Collaborates effectively with colleagues and other departments to ensure seamless service delivery. • Clinical Excellence o Provides direct supervision and care to residents, ensuring their safety, comfort, and engagement in therapeutic activities. o Manages and ensures daily schedule for residents is followed as well as adequate supervision o Assists residents with activities of daily living (ADLs), including hygiene, grooming, and meal support, promoting independence and dignity. o Transports residents to and from appointments, clinics, laboratories, and/or treatments o Implements and reinforces individualized treatment plans, collaborating with multidisciplinary teams to support residents' goals. o Facilitates milieu activities, such as community meetings, recreational events, and skill-building groups, tailored to the residents' needs. o Responds promptly and effectively to crisis situations, employing de-escalation techniques and interventions as trained. o Demonstrates professionalism and ethical conduct in all interactions, serving as a role model for residents and peers. o Maintains accurate and timely documentation of resident behaviors, interventions, and progress notes in accordance with facility policies. o Participates actively in team meetings, offering insights and observations to inform care strategies. o Adheres to established protocols and procedures, ensuring consistency and quality in service delivery. • Patient Experience and Advocacy o Fosters a therapeutic environment that respects residents' rights, cultural backgrounds, and individual preferences. o Advocates for residents' needs and concerns, facilitating communication between residents and the treatment team. o Encourages resident participation in treatment planning and decision-making processes, promoting empowerment and self-efficacy. o Supports residents in developing coping strategies, social skills, and resilience through positive reinforcement and guidance. • Quality Assurance and Compliance o Ensures all activities adhere to healthcare regulations and organizational policies. o Participates in quality improvement initiatives to enhance service delivery. o Promotes a culture of patient safety which results in the identification and reduction of unsafe practices. o Participates in quality improvement initiatives, audits, and training sessions to enhance service delivery and outcomes. o Monitors and reports any incidents, safety hazards, or policy violations promptly, contributing to a culture of accountability. • Professional Growth and Continuing Education o Completes annual education requirements. o Maintains competency, as evidenced by completion of competency validation requirements. o Maintains competency and knowledge of current standards of practice, trends, and developments. o Participates in relevant workshops, seminars, and continuing education courses to stay current with industry trends, healthcare regulations, and best practices. o Engages in ongoing professional development and in-service training relevant to mental health care. o Stays informed about current best practices, treatment modalities, and emerging trends in behavioral health. o Seeks feedback and supervision to enhance skills, address challenges, and support career advancement. o Maintains required certifications and licensures, ensuring compliance with professional standards. • Finance o Promotes stewardship of hospital resources while ensuring quality patient care. o Utilizes resources efficiently, minimizing waste and contributing to cost-effective operations. o Documents services accurately to support billing processes and reimbursement procedures. o Participates in inventory management, ensuring the availability and proper use of supplies and equipment. o Assists in identifying opportunities for financial savings without compromising quality of care. • Performs other duties as assigned. POSITION QUALIFICATIONS: EDUCATION: • High school diploma or equivalent (required), • AA/BA/BS Psychology, Education, or related social service field (preferred) EXPERIENCE: • One (1) year of experience in a behavioral health, residential, human services field, or at least 2 years of college education. (required), • Experience in residential care or mental health treatment (preferred) SKILLS: • Strong interpersonal skills, emotional resilience, and ability to maintain professional boundaries., • Proficiency in the use of de-escalation techniques., • Strong organizational, time management, and problem-solving skills, • Excellent written and verbal communication, • Strong computer skills with demonstrated proficiency in electronic health records (EHRs) systems. Preferred experience with Meditech and Microsoft Office applications., • Knowledge of healthcare terminology LICENSURE/CERTIFICATION: • First Aid and CPR, • De-escalation training within 30 days after hire., • Maintain current certification in good standing during employment with this facility or obtain it within thirty (30) days of hire.