Customer Service jobs in Maryland - Page 13

Job DescriptionDescription: Job Title: Customer Service Representative Location: Glen Burnie, MD Employment Type: Full-Time | On-Site Reports To: Customer Service Manager Position Summary: Fibox, Inc., a global manufacturer of industrial enclosures, is seeking a self-motivated Customer Service Representative to join our team in Glen Burnie, MD. Reporting to the Customer Service Manager, this role serves as a key point of contact for customers and internal sales teams, delivering responsive, professional support through phone, email, and order management systems. The ideal candidate is highly organized, communicative, and thrives in a fast-paced manufacturing environment. Key Responsibilities: • Answer incoming calls and provide first-level support for product inquiries, pricing, and availability., • Accurately enter customer purchase orders into inventory and accounting systems, ensuring error-free submissions., • Prepare and send order confirmations to clients in a timely manner., • Maintain and update customer records and contact information in the CRM system., • Coordinate with Sales Representatives to ensure smooth order processing and client satisfaction., • Respond to customer emails and inquiries, ensuring to direct customers to the appropriate department when needed, and consistently provide clear and courteous communication., • Communicate order changes, backorders, shipping delays, or shortages to customers and internal stakeholders., • Ship out product literature and marketing materials to customers upon request., • Learn and retain product and service knowledge to better assist customers. Requirements: • High school diploma or equivalent required; college degree preferred., • Minimum 2 years of customer service experience, preferably within the manufacturing industry., • Knowledge of OEM, industrial, or electrical products is a plus., • Proficiency using order entry systems, ERP platforms, CRM tools, and the Microsoft Office Suite is required., • Possesses a strong technical aptitude with the ability to use multiple software systems seamlessly and simultaneously., • Works well independently as well as in a team-oriented environment., • Strong communication and interpersonal skills with a customer centric approach, professional demeanor, and proven success in building rapport and lasting connections., • Remains calm under pressure and uses critical thinking skills when problem-solving or diffusing challenging situations or difficult customers., • Possesses a strong attention to detail, high level of accuracy, and ability to identify and correct errors in a timely manner., • Ability to multitask, prioritize time, and maintain organization across multiple channels (phone, email, database). Company Perks: Fibox offers a competitive benefits package designed to support the health, financial security, and well-being of our full-time employees including, but not limited to: Employer-sponsored medical, dental, and vision coverage, retirement savings plan with company match, company-paid life, AD&D, and disability insurance, voluntary insurance options, access to employee assistance, wellness, and discount programs, paid vacation, sick time, and holidays etc. This position is based on site in Glen Burnie, MD, Monday through Friday from 8:00 AM to 5:00 PM.

Job Description Ivyhill is a seeking a Project Manager for a location in Bethesda,MD. The qualified Project Manager (PM) will The Project Manager (PM) is responsible for leading and overseeing all program components Call Center environment and distributing work and managing and supervising all resources serving the requirement. The PM is responsible for initiating and planning all programs and projects and, if appropriate, assigning and managing resources to perform the work of the program/project plan. The PM will provide oversight of the project for contract employees. Will oversee the start-up and transition activities, review and complete project deliverables, and monitor productivity and quality performance of all contract personnel, maintaining a close and professional working relationship with the client. The PM will provide weekly updates to the customer on the work, training, and personnel. Responsible for equipment that is provided to the staff and will ensure that all equipment is turned in whenever contract personnel vacate the position. Will work to ensure that the contract staff are trained to the specifications of the customer and will ensure that all personnel are proficiency assessed and can perform to the requirements of the contract. Will provide consultation to the customer on the Call Center and Referral Management care coordination strategies and resolve complex and unusual health care administration issues through analysis and action, with the potential to set precedent, and lead organizational change. Will lead the planning, execution, and monitoring of the customer's services care coordination program development within confines of significant organizational complexity and advice on the potential public reaction to proposed policies and plans. Must provide leadership to staff and create an environment that supports outstanding customer services at all levels of the organization and promote agency’s mission, values, and activities. Will be onsite to monitor the daily operations of the staff. Duties and Responsibilities: • Execute, monitor, and oversee the contract staff ensuring that personnel are performing to the SOW and meeting the requirements of the contract and report to the customer on a weekly basis., • Will be responsible for oversight of contract personnel work requirements. Will coordinate staff on/off-boarding with the COR, collect/report staff absences, review time reporting, and be available to the COR and customer for communications., • Will provide daily absence reports to include leave, sick, late arrivals to the customer as it pertains to the section., • Will direct employees to review worksite administrative requirements (work hours, dress code, etc.) and performance standards (accuracy, timeliness, productivity) that must be met. Will direct employees to review worksite administrative requirements (work hours, dress code, etc.) and performance standards (accuracy, timeliness, productivity) that must be met as a condition of employment., • Support optimized access to care, reliable communications, and information dissemination for beneficiary populations in assigned programs and the ability to meet and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner., • Establish and maintain a training program that supports the requirements of the QASP. Adjust training plans based on the requirement of the contract., • Accomplishes call center human resource objectives by coaching, counseling, and disciplining employees; communicating job expectations; and enforcing policies and procedures., • Will interface regularly via one-on-one, phone, email, and/or teleconferences as appropriate to promote open, two-way communication with employees and the Government representative(s)., • Will review/approve timesheets for accuracy and final approval., • Will perform on-going review of employee quality and productivity using the production logs, quality audits, training surveys, and feedback provided from customer., • Communicates project information to team members and solicits feedback; regularly communicate organizational goals, policies, and trends; solicits feedback and shares information; and effectively advocate the need to meet customer requirements., • Will provide regular feedback to staff concerning their actual performance compared to standards and specifically address those employees who are not meeting the standards., • Collaborates with cross-functional teams, and management, to translate complex executive services care coordination requirements into actionable insights and strategies., • Analyzes and evaluates the program’s processes and data and develops procedures and processes to maximize efficiency and effectiveness of decision-making. Provides executive-level advice and guidance to management on coordination, program, and communications strategies and technologies; policy development, review, and analysis; advocacy relations plans and strategies; and the ability to plan and develop innovative solutions for complex issues. Prepares reports and/ or presentations and presents results to individuals and groups such as senior leaders, managers, clients, professional organizations, and/or other groups and individuals., • Will be responsible for managing contract support employees’ performance and daily task., • Will manage risks and issues that might arise over the course of the program life cycle, as well as take measures to correct them when they occur., • Will establish daily communication with the COR and customer designee to enhance visibility in workplace issues, reinforce employee commitment and proactively manage any problematic MHS- GENESIS issues., • Responsible for constant monitoring of the queue to ensure adequate coverage and maintain the required staff to ensure callers are not in queue for more than 15 mins., • Will brief the customer on metrics/staff attendance on a weekly basis., • Brief customer weekly on the performance of the contract and any issues that disrupts/will cause a disruption to services., • Monitor the call queue and ensure adequate coverage to answer calls within a timely manner to ensure that patients’ wait times are less than 10 minutes in queue., • Provides leadership and direction to determine customer needs and identify or recommend the best care coordination and communication strategies to use to meet their needs through multiple channels, such as training, events, conference calls, in person visits, and other communication modalities., • Prepares reports and/ or presentations and presents results to individuals and groups., • Must be flexible to meet mission., • Will implement pro-active booking for the contract. Will provide a timeline and a plan on achieving the pro-active booking with minimal disruption to the call queues., • Responsible for all equipment supplied to the staff and will maintain a system to track all equipment., • Will respond to customer's inquiries within one hour. For contingency operations will meet customer’s request within one hour of issue of request. Unique Military Healthcare Systems/Procedures: Specific military systems include, but are not limited to: The MHS GENESIS, Government data repositories such as P2R2 Virtual Analyst, M2 Data Mart, EDW, Population Health Operational Tracking and Optimization System, DMLSS, Medical Expense and Performance Reporting System, CMS, Defense Pharmacy System, Radiology and PACS, Automated Business System and Commanders’ Resource Integration System. Requirements The qualified candidate: • Must be a U.S. Citizen., • Must have Secret Security Clearance., • Must have greater than 5 years holding a bachelor’s degree in business administration or Healthcare Administration. Must have a minimum of 5 years’ experience working in the healthcare industry and a minimum of 2 years serving as a project manager., • Must have a minimum of 3 years’ experience serving as an SME in Project Management for the DoD., • Must possess strong oral and written communication skills; must be able to read, write, speak, and understand English. Excellent communicator; must have ability to influence through expert power and communication., • Must have in-depth knowledge of the regulatory framework in Health care systems., • Must have experience with healthcare operations, workflow design, and healthcare organizational strategy, • Must have proficient leadership competencies in: Leading Self: Demonstrating ethics and integrity, stress tolerance, displaying drive and purpose, exhibiting leadership stature without formal authority, self-awareness, and adaptability; and Leading Others: Effective communicator, developing others, valuing diversity, and difference, building, and maintaining relationships and managing diverse teams through effective collaboration and group work., • Must have ability to establish purpose and facilitate a psychologically safe discussion among diverse stakeholders., • Understanding of group dynamics and relationship management. Ivyhill has a competitive benefits program which includes medical, dental and vision; Life and AD&D insurance; Short- and Long-Term Disability; supplemental Life insurance and a 401(k) Plan.

Job DescriptionBenefits: • 401(k) matching, • Bonus based on performance, • Opportunity for advancement, • Paid time off, • Competitive salary *Please EMAIL RESUME for consideration. We will schedule a video call then in-person meeting for 2nd round. Job Title: Experienced Customer Service Representative Freight Forwarding (RORO & Container Shipping) Location: In Office (Not Remote) Type: Full-Time | Long-Term Opportunity About Us: We are a growing freight forwarding company specializing in RORO and container shipping logistics. As we expand, were seeking a seasoned, outgoing, and professional Customer Service Representative to join our team for the long haul. Role Overview: This is not an entry-level position. Youll be the voice of our companyhandling inbound calls from customers regarding new bookings, shipment updates, schedules, and occasional complaints. While we have a dedicated team for phone routing and data entry, we need someone who can confidently manage conversations, build rapport with clients, and learn our internal systems and procedures. Key Responsibilities: -Handle high volumes of inbound customer calls with professionalism and clarity -Provide accurate information on bookings, schedules, and shipment updates -Address and resolve customer concerns with a friendly, solution-oriented approach -Learn and support basic data entry tasks as needed -Build strong relationships with clients to support long-term business growth Qualifications: • 2+ years of experience in a customer service or call center role (preferably in logistics or shipping), • Excellent verbal communication and interpersonal skills, • Ability to learn and adapt to logistics systems and procedures, • Friendly, proactive, and dependable personality, • Strong organizational and multitasking abilitiesWhy Join Us?, • Be part of a growing, supportive team, • Long-term career potential

Job DescriptionDescription Seeking opportunities in hospitality, tourism, or customer service? This is not an application for a single job. By applying, you are entering our Hospitality & Customer Service Talent Network. Key Responsibilities We partner with: * Hotels * Event Venues * Restaurants * Tourism & Recreation Employers * Retail & Service Businesses Opportunities may include: * Front Desk Associates * Food Service Roles * Event Staff * Guest Services * Retail Associates * Supervisory Positions Skills, Knowledge and ExpertiseBy applying: ✔ You are expressing interest in healthcare employment ✔ You authorize AAWDC to share your resume with employer partners ✔ You may be contacted regarding interviews, training, or credential opportunities

Job Description Welcome to Allstate Insurance: Adkins Insurance Group, where we believe in protecting what matters most and providing unparalleled support to our community in Largo, Maryland. We're looking for a bright, friendly, and dedicated Insurance Customer Service Representative to join our close-knit team. If you have a knack for making people feel heard and understood, and you enjoy helping others, you'll fit right in. Our agency is built on trust, integrity, and a genuine commitment to our clients' well-being. As a vital part of our team, you'll be the first point of contact for many of our policyholders, guiding them through their insurance needs with care and expertise. You'll have the opportunity to make a real difference in people's lives by ensuring they have the right coverage and support when they need it most. Come grow with us and be a part of an agency that truly values its people and its clients! Benefits Annual Base Salary + Bonus Opportunities Paid Time Off (PTO) Career Growth Opportunities Hands on Training Mon-Fri Schedule Fun & Friendly Co-workers Responsibilities • Handle customer inquiries and resolve issues promptly and efficiently., • Provide accurate information about insurance policies, coverage, and claims., • Process policy changes, renewals, and endorsements., • Build and maintain strong customer relationships by offering exceptional service., • Collaborate with agents and other team members to ensure customer satisfaction., • A Property & Casualty insurance license is required., • Excellent Communication/interpersonal skills., • Must have ability to multi-task., • Great Customer Service Skills., • Enthusiasm, optimism, and a willingness to see the good in every situation.

Job Description We are a growing, multi-line insurance agency serving clients with personal, commercial, life, and annuity insurance solutions. Our team values professionalism, client service, and long-term relationships. We are seeking a motivated, detail-oriented Customer Service Representative (CSR) to join our Frederick, MD office. Position Overview: The Insurance CSR will provide day-to-day support to clients, assist with policy servicing, handle inquiries, and ensure a high standard of customer care. This position requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced team environment. If you are a customer-focused professional looking for a rewarding career in insurance, wed love to hear from you! Please submit your resume and complete an assessment. Benefits Hourly Base Salary Based on Experience Paid Time Off (PTO) Career Growth Opportunities Hands on Training Bonus Opportunities Responsibilities • Provide excellent customer service to clients via phone, email, and in person., • Assist with policy changes, renewals, billing questions, and claims reporting., • Support producers with quoting, proposals, and account management., • Maintain accurate client records and documentation., • Ensure compliance with agency and carrier standards., • Current Property & Casualty and Life & Health insurance licenses (or willingness to obtain before start date)., • Previous insurance CSR or customer service experience preferred., • Strong communication and organizational skills., • Ability to manage multiple priorities in a professional manner., • Team player with a positive, proactive attitude.

Job Description Customer Service Liaison: The Housing Opportunities Commission of Montgomery County (HOC) was established in 1974 to better respond to the County’s need for affordable housing. HOC is authorized to acquire, own, lease, and operate housing; to provide for the construction or renovation of housing; obtain financial assistance from any public or private source to assist its housing activities; and arrange for social services, resident services, and daycare. Job Description: The Customer Service Liaison for the Housing Opportunities Commission (HOC) will serve as the point of contact for complex or escalated Housing Choice Voucher customer inquiries as well as finding effective solutions. Job Duties • Serve as the primary point of contact for complex or escalated Housing Choice Voucher customer inquiries, finding effective solutions., • Track key performance indicators and analyze customer feedback and service data to identify trends and areas for improvement. Experience • At least three years of experience in federally subsidized housing program, preferably the Housing Choice Voucher Program., • At least two years of experience certifying participants in federally subsidized affordable housing programs Education: • Requires Bachelor’s degree in Sociology, Government or Public Administration preferred, • An equivalent combination of education and experience may be accepted. Low income residents in Montgomery County with the above qualifications are encouraged to apply. Certification: • Knowledge of or the ability to acquire knowledge of, subsidized housing program guidelines and federal, state and local landlord tenant laws is necessary, • Ability to use computer software (Word, Excel, and PowerPoint), • Previous Property Management, Marketing, and training experience is a plus, • Excellent interpersonal, communication, analytical and problem solving skills, • Ability to multitask in a fast paced environment, • Must have a vehicle and a valid driver’s license, • Bilingual in Spanish is a plus, • Grade 21 - Min: $62,964 / Mid: $83,130 / Max: $103,295 | Salary determined by departmental budget - Offer commensurate with experience. HOC is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. HOC promotes a drug-free workplace. HOC conducts criminal background checks, employment reference checks, and where applicable, reviews driving records in determining suitability for employment. Selected applicants will be required to submit to pre-employment drug and alcohol screening. Employment is contingent upon drug and alcohol test results.

Job DescriptionJob Description ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! JOB REQUIREMENTS You must be 16 years of age or older. General Job Duties For All Store Team Members Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility approximately daily. Training Orientation and training provided on the job. CommunicationSkills Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. Work Conditions EXPOSURE TO Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts. SENSING Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions. Additional Job Details PHYSICAL REQUIREMENTS, including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 4. Walking For short distances for short durations Sitting Paperwork is normally completed in an office at a desk or table Lifting Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72 high. Carrying Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push. Trays may also be pulled. Additional Information Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. Stooping/Bending Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting Performed occasionally to stock shelves and to clean low areas. Reaching Reaching is performed continuously; up, down and forward. Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Hand Tasks Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Machines, Tools, Equipment, Work Aids Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Job Description Department: Practice Operations Reports To: Client Services Manager FLSA Status: Non-Exempt Supervisor: No Leadership Level: Individual Contributor Job Function: Essential On-Site Overview The Client Service Representative provides customer service to clients, staff and visitors through administrative support in various capacities. This role accurately and efficiently manages confidential information in multiple databases and systems to support clients through every stage of their visit at Health Care for the Homeless. This role reports directly to a manager within Practice Operations. Key Role Responsibilities • Greets clients and visitors upon arrival to the clinic and appropriately route them to the correct staff member; utilizing appointment systems, registration staff and triage protocols, • Manages the intake of clients into the practice in a friendly and service-oriented manner; registers and assist clients with completing baseline information. Ensuring client chart is complete of all required information such as, verification of patient demographics and payer coverage. Helps with completing consents and verifying insurance status, including updating PCP, EVS and updating insurance databases., • Manages the client discharge process which may include processing internal and external referrals, informing clients of their referral information, scheduling follow-up appointments, and distributing tokens., • Schedule appointments for clients across multiple disciplines via in-person requests or telephone calls. Document all activities in the EMR to ensure proper preparation of medical record and billing information prior to the time of appointment., • Supports other members of the clinic team to ensure smooth client workflow and excellent customer service., • Takes phone calls in accordance with the policy and service expectations for those clients on the phone as well as those in the clinic; provides telephone triage; disseminates messages appropriately utilizing available technology as appropriate; prioritizes calls appropriately and timely., • Process release of information requests; receive and distribute PHI in accordance with agency protocols aadhering to HIPAA and patient confidentiality requirements., • Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Comply with rules, regulations, policies, and procedures of all applicable agency, local, state, federal and regulatory bodies., • Takes personal responsibility for the neat appearance of their work space and the reception area, assuring each area represents the agency in a positive manner., • Performs other duties within the scope of client service representative as assigned Formal Education and Training • High School Diploma or GED required Experience • One year of experience in Customer Service required, • Experience working with people who are experiencing homelessness or from low-income backgrounds, • Experience working with computers and databases, preferably medical or insurance systems, • Bilingual (Spanish) highly preferred Skills • Excellent customer service, with ability to clearly communicate verbally and in writing, • Must be able to maintain confidentiality in all circumstances, • Must be able to remain calm in highly inflammatory circumstances, providing and taking clear direction and maintaining a respectful demeanor, • Security or de-escalation training preferred, • High level of motivation, initiative and responsibility, • Able to work with interdisciplinary teams, • Able to cope with interruptions, be flexible and be a team player Why Join Us? * Be part of a mission-driven team committed to racial equity, social justice, and community wellness. * Work in a dynamic, people-first organization that centers compassion, authenticity, and hope. * Receive training and support to grow in your advocacy and peer work. * Help shape the future of housing and recovery services in Baltimore. Read more about the people we serve here: Join us in advancing health equity and delivering exceptional care to our community’s most underserved populations. Apply today to be a part of something bigger. Health Care for the Homeless is an equal opportunity employer. Notice to Applicants Health Care for the Homeless participates in E-Verify. All newly hired employees are required to complete the I-9 Employment Eligibility Verification form and provide documentation proving their identity and legal authorization to work in the United States. We use the E-Verify system to confirm employment eligibility in accordance with federal law.

Job Description Are you the kind of person who lights up a conversation, listens like a pro, and thrives on helping people make big decisions with clarity and confidence? We’re a fast-growing estate planning and probate law firm looking for a Legal Intake Specialist to be the warm, capable first point of contact for new, existing, and former clients. Compensation: $20 - $24 hourly Responsibilities: What You'll Do: • Speak with potential clients who have reached out via phone, email, or web form, • Conduct structured discovery calls using proven scripts, • Ask smart questions to understand client needs and goals, • Book qualified leads into consultations with our attorneys and case managers, • Keep detailed notes in our CRM and track follow-ups, • Reconnect with leads who cancel, no-show, or delay decisions, • Handle questions from prospective, existing, and former clients., • Are confident and kind on the phone, • Ask good questions and really listen to the answers, • Can follow a system but think on your feet, • Stay organized when juggling many tasks, • Have experience in customer service, hospitality, or sales, • Are comfortable using tech Position Details: • Full-time role (40 hours/week), • In-office, • Training provided, no legal background required, • Competitive pay + KPI-based bonuses How to Apply: Send your resume in pdf format and a brief note telling us why you’d be great in this role and your ties to Frederick County to lolac at lenaclarklegal dot com. If you’ve ever helped someone take a big step with clarity and confidence, we want to hear about it. About Company The Law Office of Lena A. Clark, LLC, was founded eleven years ago and has ten full-time employees. We are an Inc. 5000 business. We are Winners and Finalists in the Frederick News-Post's annual Best of the Best competition for the Estate Planning Law Firm, Best Attorney, and Best Woman-owned business for the last six years. We were honored to receive the Law Firm 500 award for three years, recognizing us as one of the fastest-growing small law firms in the United States. • PTO, • Paid holidays, • 401(k), 4% match and profit-sharing, • Pretax contribution to health insurance, if needed, • An amazing collegial team

Job Description We are seeking a Licensed Personal Lines Account Manager to join our dynamic team. The successful candidate will be responsible for managing a portfolio of personal insurance accounts, providing exceptional customer service, and ensuring client satisfaction. If you have a passion for insurance, excellent communication skills, and a commitment to delivering results, we want to hear from you! Why Join Klinger Insurance Group? At Klinger Insurance Group, weve been proudly serving our clients since 1993. As a well-established and trusted company, we offer a competitive salary, comprehensive benefits, professional growth opportunities, and a supportive work environment. We value our team and foster a culture of collaboration, respect, and recognition. At Klinger Insurance Group, youre not just an employeeyoure part of a family that cares about your success. Come grow with uswe love our team, and we know you will too! Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Mon-Fri Schedule Evenings Off Career Growth Opportunities Health Insurance Dental Insurance Life Insurance Hands on Training Retirement Plan Costco Membership Bonuses Based on Performance Job Stability in a Growing Industry Responsibilities • Manage a portfolio of personal lines insurance accounts, including homeowners, auto, umbrella, and other personal insurance products, • Build and maintain strong relationships with clients, insurers, and internal stakeholders, • Assess client needs and recommend appropriate coverage options, • Provide prompt, courteous, and professional service to clients, including responding to inquiries, processing policy changes, and resolving issues, • Stay current on industry trends, regulations, and best practices, • Collaborate with team members to achieve department goals and objectives, • Ensure the accuracy of client data and documentation in the agency management system, • Assist with the renewal process, including policy reviews and remarketing as needed, • Retention of existing accounts is the #1 priority: maintain consistent and quality service to customers and maintain 90% or better retention., • Identify rounding/upsell and cross-sell opportunities and process as required., • Renew and/or requote existing client accounts that fall within the assigned client list, • Quote, follow up, and write new business within 48 hours., • Generate endorsements, certificates, and binders at clients' request., • Respond to customers' billing questions, generate invoices, and assist with payments when necessary., • Facilitate claims reporting between customers and carriers, and ensure accurate and complete documentation in agency records., • Property & Casualty License is required, • Active Personal Lines Insurance License, • Proven experience as a Personal Lines Account Manager or similar role for at least 2 years, • Strong understanding of personal lines insurance products and coverage options, • Proficiency in insurance agency management systems (Applied EPIC and Microsoft Office Suite, • Excellent communication and interpersonal skills, • Ability to prioritize and manage multiple tasks in a fast-paced environment, • Detail-oriented with strong organizational, time management skills and problem-solving skills, • Client focus and has a positive mindset, • Exceed current and prospective client expectations., • Team Player that enjoys a fast-paced environment., • High school diploma or GED required, • Possess a genuine willingness to learn, be intuitive and resourceful and be coachable., • CISR, CIC or CPCU designation a plus, • Previous Experience working for an Independent Agent is a plus, • Excellent interpersonal skills - to ensure visitors have good first impressions and feel welcomed., • Excellent organizational skills, • Excellent communication skills both written and oral, • Good Listening Skills, • Multitasking skills, • Time Management Skills, • Problem-Solving Skills, • Positive Attitude and High Energy, • Tech-savvy

Job Description Job Details POSITION PURPOSE The Strategic Account Manager – Industrial Refrigeration, is responsible for driving sales and account growth for assigned accounts. They will identify, establish and strengthen relationships with strategic accounts. They will drive sales initiatives by collaborating with leaders in all areas of the organization, including Engineering, Manufacturing, Finance, and Marketing. PRINCIPAL ACCOUNTABILITIES • Meet sales, order pipeline, market activities, and price objectives for units and parts., • Respond to product selection, pricing, lead-time, and technical documentation inquiries through verbal and written communications., • Identify new business opportunities with industrial refrigeration contractors and end users., • Strengthen relationships and foster collaboration with assigned accounts., • Serve as primary contact and customer advocate to navigate internal processes., • Measure and report account performance metrics. This position reports to the Market Leader - Refrigeration. They will regularly interact with the General Manager North America Markets and their direct reports. They will occasionally interact with Global Vice President and Head of Americas and their direct reports. QUALIFICATIONS • Bachelor’s Degree in Engineering, or equivalent experience, • Minimum 10 years of business development and strategic account management experience in the refrigeration, or related, industry with proven sales and margin growth, • Working knowledge of industrial refrigeration systems; evaporative condensing experience helpful., • Strategic execution and results orientation to support them., • High sense of urgency., • Deep product and market knowledge with ability to translate technical details into customer value., • Leadership, influence, and cross functional collaboration., • Creative, pragmatic problem solving; methodical and detail oriented., • Applies appropriate analysis to achieve business objectives., • Proficiency with Excel and PowerPoint; comfortable with social media; SAP CX experience helpful. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working conditions include those of a normal office environment. This position requires occasional lifting of up to 10 lbs, and travel of up to 50% of the time. BAC Hiring Compensation Range $108,200- $185,200 BAC offers a comprehensive benefits package to include medical, dental, vision, paid time off, 401k, employee stock ownership plan, and more. Please see additional details on the BAC website at . BAC Employees are eligible to participate in an annual bonus incentive program.

Job DescriptionDescription: About us CalmHR is a Maryland based, family-oriented Professional Employer Organization (PEO) with flexibility, empathy, and high expectations! We offer a reimagined, white-glove, concierge service focused on providing a personalized, consultative relationship with organizations across multiple industries - understanding that every business and its needs are unique. We believe that a work environment that is safe and respectful of all individuals is key, and people must feel accepted, respected, and valued in order to bring out the best in them. And we expect the best in you! We offer a competitive compensation and top-class benefits package along with opportunities for continued learning and development. You will be empowered to help our clients with a range of tools, services, and solutions. Job description We are searching for an experienced HR Generalist able to manage all aspects of the client account relationship: HR / employee relations / compliance / payroll / benefits / recruitment & onboarding / training & development / etc. Additionally, candidates must be able to manage multiple client activities to create and develop strong business relationships, retain clients, ensure quality service, and build revenue. Responsible for both ASO and PEO clients. General Information • The HR Generalist / Account Manager position is a salaried, exempt, full-time and benefits eligible role. As an HR Generalist / Account Manager, you will be responsible for servicing and maintaining relationships with our clients. Responsibilities include but are not limited to: • Manage all aspects of the client account relationship; HR / employee relations / compliance / payroll / benefits / recruitment & onboarding / training & development / etc., • Manage client activities to create and develop strong business relationships, retain clients, ensure quality service, and build revenue., • Work with multiple clients and vendors daily via email, phone and video meetings and provide excellent customer service., • Work with the Benefits Account Team to process and manage benefits as they relate to payroll., • Research and resolve product and service issues from clients and their employees to maintain accurate and timely responses., • Documents information in CRM to track every interaction while utilizing all necessary systems., • Prepare and process payroll batches inclusive of benefit adjustments., • Guide client through HR related issues such as poor employee performance, requests for accommodations, interdepartmental relations issues, suspected drug use, etc., • Provide guidance to clients and their employees regarding product and system offerings., • Ensure compliance with all applicable state and federal regulations and laws as relates to the PEO and ASO agreement, update employee handbooks and HRIS systems., • Maintain knowledge of all changes pertaining to various product offerings, regulatory changes, policy changes and industry developments to ensure compliance., • Research and complete weekly processing reports., • Perform data input and maintain strong prioritization and organizational skills and professional communications in all interactions., • Utilize problem resolution techniques to assist customers, internal and external partners and makes recommendations to team and management., • Perform special projects as requested by senior management Position requirements include: • 3 to 5 years of experience in Human Resources, • College degree, or combination of education and experience, • Minimum of three (3) years non-sales account management experience in PEO, HR Outsourcing, Payroll, Benefits, Staffing, or similar industry, • Strong knowledge of payroll and benefits, • Strong knowledge of Paylocity, • Experience writing / reviewing multi-state Handbooks and policies (e.g. parental leave / PTO / sick & safe leave / remote work), • Advanced proficiency/technology skills in MS Office Suite, • Excellent oral and written communication skills with “client-centric” values and work ethic, • Strong interpersonal skills, • Self-starter, • Able to work independently as well as in a team environment, • Exceptional organizational skills, with attention to detail, • Must strive to exceed expectations, • HRCI, PHR and/or SHRM HR certification credentials, • Life and Health producer license, • Paylocity experience, • PEO experience We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefit packages, and outstanding advancement opportunities. For this reason, we offer a comprehensive benefits plan including the following: • 401(k), • Top-tier medical, dental, and vision coverage, • Life/AD&D, short- and long-term disability, • Paid holidays, • Range is commensurate with capabilities and experience

Job Description Busy Beltsville, MD independent insurance agency is seeking a Personal Lines Customer Service Representative. Candidates must be motivated, detail oriented, possess excellent people skills and phone skills, be computer proficient and be able to prioritize. We offer: -A competitive salary -Full benefits package including: health, disability, life insurance, 401K plan, vacation & paid holiday -Great co-workers in a friendly environment -Top carriers to represent including: Erie, Travelers, Hanover, Safeco A secure position in a well-established business excited about its future and growth. Weve been in business since 1967 We are looking for candidates who are: -Positive, upbeat and courteous with a great attitude -Reliable, trustworthy and dependable -Bright, fast learners -Experienced in working with people -Excited about learning This job will include opportunity for growth and income advancement and a great team of co-workers all committed to providing the best customer experience possible. This tremendous career opportunity is available only to the best we can find. We will only hire a motivated person committed to high-quality work and top-shelf service. P&C license is required for this career. *Hybrid remote work may be offered after fully trained. Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Health Insurance Life Insurance Disability Insurance Mon-Fri Schedule Retirement Plan Evenings Off Paid Holidays Paid Continuing Education Paid license renewal Bonus opportunities Hands on Training Ability to advance Hybrid work schedule potential CARRER GROWTH OPPORTUNITY Responsibilities • Responding to queries, problem solving, and following issues through to resolution., • Reviewing coverages, recommending changes, and reporting claims., • Property & Casualty License required., • Experience preferred., • Computer and technical proficiency., • Excellent written and verbal communication skills., • Decision making skills., • Detail oriented with the ability to prioritize.

Job Description Job Type: Exempt Duration of role: Permanent Number of Position: 1 Reporting to: Strategic Accounts Director Location: Columbia, MD About Us At Tate we are passionate about everything we do. As an independent brand operating within Kingspan Group, a global plc group of companies, Tate has been recognized worldwide as an industry leader in the development and manufacture of data center infrastructure solutions and commercial office raised access floors, for over 60 years. With revenues of over $600m and growing, Tate plays a pivotal role in offering expertise in cutting edge design engineering in order to craft solutions, by working collaboratively with clients as a trusted partner. Tate continues to grow and expand, operating multiple manufacturing and commercial sites across the US, Europe, the Middle East, Asia, and Australia. We are excited about our fresh, dynamic, and inclusive team of experts working on new innovations and forward-thinking designs, as we remain a market leading player within our industry. We continue to invest heavily in the best available manufacturing tools and equipment needed to adhere to Tate’s world class standards and in keeping with our Planet Passionate sustainability strategy, our focus is on having minimal climate impact. We are excited to potentially welcome you as part of our team as we continue to grow on a worldwide scale. About the Role The Strategic Account Manager represents Tate Access Floors out in the market in a professional manner, exhibiting the sales and technical skills required to position Tate as the preferred manufacturer and supplier of structural ceiling, containment systems, modular containment systems, liquid cooling manifolds and value-added products as they become available to the business. What You’ll Do • Hunter mindset- Actively pursues and develops target accounts with strategic importance to the business, leveraging their contact book and internal connections., • Stakeholder mapping of pursued accounts, identifying customer influencers and decision makers., • Promotes the sale of Tate products to meet or exceed the sales budget., • Identifies opportunities early to provide maximum visibility of the order pipeline., • Develops and maintains excelled customer relationships for assigned accounts, with stellar customer service and response times., • Tracks and develops account pipelines, identifying opportunities for portfolio progression, • Creates preferences for Tate products in assigned accounts, • Establishes positive relationships with owners, architects, contractors, and other key influencers in and around your assigned account, • Successfully manages the budget/bid process by understanding the project requirements, specifications and project scope. Provides competitive pricing direction. Follows up on outstanding bids to stay engaged with the sales process and to close the sale., • Actively pursues assigned accounts project Pipeline., • Provides presentations on Tate products, leveraging business product experts & sales engineers as needed., • Assists both the architectural and engineering communities with retrieving project specifications, project details, lessons learned and best practices, helping to position Tate as the go-to company for Tate products., • Reviews project cost estimates to effectively evaluate bid price recommendations., • Makes pricing decisions based on the competitive environment, factory loading, margin targets, and other considerations., • Works with Tate’s Project Managers to ensure that customers are getting the necessary support for pricing requests, material requests, delivery requests, etc., to the dealer’s satisfaction., • Maintains project tracking in Salesforce CRM. Records pricing, contacts, and key activities for all projects., • Participate in Tate monthly call with Sales Director to review projects, information, strategies, issues, and concerns as necessary and relative to the projects, the region, the competition, dealers, and/or the individual., • Reviews of monthly sales, booking, and backlog reports., • Actively participates in membership organizations that will benefit Tate, enabling networking opportunities and the ability to create quality business relationships., • Provides cross territory support to other Regional Sales Managers in the promotion of Tate products., • Maintains awareness of individual contribution to and impact of the quality, safety, environmental, and product compliance policies and activities; reports all quality issues, unsafe acts, and unsafe conditions to the proper personnel. Additional Expectation • Remain compliant with the Code of Conduct and Policies which includes the Kingspan Group Compliance Policy., • Ensure that all duties related to product compliance are adhered to in accordance with the Product Compliance Policy, Laws, Regulations, and market demands., • Responsible for all tasks to achieve compliance goals and demands of the Compliance Management System., • Must raise concerns related to the Compliance Management System to their supervisor, manager, or any member of the Leadership Team, or through the confidential whistle blower service. What You’ll Bring • Minimum 5 years’ experience in a similar sales position., • Experience in the architectural and/or data center field is highly preferred., • Experience in product sales in Data Center environment preferred., • Self-motivated team player with excellent communication skills, presentation skills, and listening ability providing for business opportunities and the ability to establish and maintain long term relationships with key Customers, Architects, Contractors and Dealers., • Proficient in all Microsoft Office applications (Word, Excel, Power Point) and Outlook., • Position requires travel as necessary across assigned region and to Tate Corporate based out of home office., • Ability to interpret architectural plans and specifications. What You'll Get • Pay range: $180,000 USD to $230,000 USD. This role is eligible for a discretionary bonus., • Career Scope and Advancement: As we grow, new positions and career opportunities arise, offering accelerated paths for the right candidates, locally and globally., • World of Wellness Philosophy: We empower you to take charge of your health and well-being. You’ll have access to a wide range of medical, dental, and vision benefits, along with personalized guidance from a “Health Advocate.” We also offer other supplemental options, including 401k, legal, disability, and theft insurance, to ensure your financial wellness., • Corporate Social Responsibility: Through Planet Passionate we are determined to reduce our manufacturing carbon (CO2e) emissions to as close to zero as technically possible, together with halving carbon intensity in our primary supply chain. We are very involved in our community, and you will have ample opportunities to support us in creating a better world., • Skills Development: Given the dynamic pace of our business and a strong collaborative environment, your new role will be diverse and multifaceted – allowing you to be more versatile and develop a broader skill set., • Mentorship and development: At Tate, we don’t believe in hierarchy, we work together as one team for one common goal. You will have access and exposure to our senior leaders and experts for learning in your role, and additionally mentorship for the future., • Culture: We have a great team culture, highly collaborative, supportive, and social. Together we innovate, collaborate, take ownership, and strive for excellence. Stay connected with us on LinkedIn for insights into life at Tate. Join us in our mission to make a difference through exceptional solutions. Tate Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics. We are committed to providing reasonable accommodations to qualified individuals with disabilities. Employment may be contingent upon completion of post-offer requirements in accordance with applicable law.

Job DescriptionDescription: As a leading provider of comprehensive digital signage solutions, Spectrio empowers clients to transform their business locations into modern, dynamic destinations for customers and employees. Headquartered in Tampa, Florida, and serving more than 150,000 global client locations across industries including automotive, healthcare, and financial services, Spectrio consistently ranks among the fastest-growing and largest companies in the Tampa Bay area. As part of the Tampa Bay Business Journal’s “Fast 50” and “Tampa Bay 200,” as well as being honored 11 times on the Inc. 5000. Spectrio’s digital signage software has received praise for its features and ease of use by reviewers on Capterra and G2, as well as winning multiple awards for creative content, technology, and innovation! For more information, visit . *Position is based in Washington, DC/Baltimore, MD. It is FLEX remote where you will work from home while traveling to dealership locations. Primary Objective: The Regional Account Manager will lead, manage and inspire the post-installation support and service phase of the client relationship and sales opportunity/revenue generation efforts with Spectrio clients and prospects. As the “face and voice” of Spectrio business partnerships are nurtured through timely, effective and value-added internal and external client communications by the regional account manager where client trust is established through the following traits: organization, confidence, discipline, accountability, professionalism, “student of the industry” mentality, respect for all and a strong desire to win. Sales Essential Duties and Responsibilities: • Partner and collaborate with dealer principals, general managers and dealership contacts to develop campaigns consistent with the overall dealership marketing plan, • Remain current and knowledgeable on all Spectrio products and services, • Understand competitive climate of similar Spectrio products and services, • Consistently meet with, educate and advise dealer principals and/or general managers on digital engagement platform best practices with consistent direct interface, • Modify and ensure playlists are current and targeted to the dealerships’ goals, traffic patterns, dwell times, customer demographics, etc., • Measure, report and communicate on dealer satisfaction’s impact on client retention and renewals, • Collaborate with the Spectrio Production Department to create and network digital assets and optimize user experience, • Evaluate client experience and utilization across multiple channels for best practice sharing, • Provide consistent feedback and perspective to upper management on competitive landscape, • Act as a liaison between internal Spectrio client interacting departments and Spectrio client base, • Launch and train on all product initiatives for new and qualified dealers, • Inspect and report on installed equipment at regular intervals – TV screens, rack, media players, etc., • Report all technical and/or content issues through proper channels, communicate resolution to dealer principal, general manager and/or point-of-contact and ensure thorough follow-up to client satisfaction, • Meet and/or exceed all designated key performance indicators on a monthly basis, • Develop and plan proficient, effective and value-added client contact travel schedules, • Adhere to all Spectrio branding and image guidelines, especially as it pertains to client collaboration, • Prospect new opportunities to turn over to RSMs, • Determine sales prospect needs assessment, communicate value propositions and present Spectrio portfolio of products and services including, but not limited to the following: digital signage, DealerTV, ABN Live!, ABN Inspire!, DealerIT, Continuity Powered by 3CX Phone System and PlayNetwork, • Successfully schedule sales presentations with “A” level decision makers in automotive or advertising environments, • Identify up-sell opportunities and submit appropriate documents for implementation, • Solicit referrals and testimonials from existing, satisfied clients, • Assist with client follow-up on meetings, proposals, adjustments to proposals, collection of tailored information and CRM data entry, • Work efficiently and productively in an independent role, • Outstanding attitude and proven work ethic, • Excellent verbal, written and body language communication skills with attentive listening, • Excellent presentation skills (both written and oral), • Strong cold calling and closing skillset, • Solid understanding of sales skills and techniques, • Strong attention to detail with a client-centric focus, • Efficient, structured time manager, • Ability and willingness to travel within a multi-state region, • Building successful, value-added client relationships through trust and confidence, • Ability to embrace change, be flexible and adaptable to an ever-changing work environment, • Driven, ambitious and coachable with a collaborative mindset, • Strong understanding of automotive market trends, business tools and consumer behaviors, • Minimum of 3 years automotive industry experience preferred, • Established relationships and performance management experience within automotive dealerships preferred, • Proficient in PC applications, • Motivate and inspireRequirements:, • Bachelor's degree – business, marketing, communications or related field preferred, • Account management experience in the automotive industry preferred, • Driver’s license with good driving record required, • Relevant work experience of 6-8 years with outside automotive sales, a plus, • 5 years of successful sales and marketing experience in the automobile industry, ideal Spectrio offers a wide range of benefits for our team members, including Medical, Dental, Vision, Paid Parental Leave, 401k, HSA, FSA, Dependent Care FSA, Short and Long Term Disability, Life Insurance, EAP, Paid Time Off, Paid Sick Time, Paid Holidays, and Education Reimbursement. Spectrio is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category.

Job Description Blue Water Hospitality is a growing organization, and we’re always looking for enthusiastic team members to join our journey! Since its establishment in 2002, Blue Water has rapidly become a leader in the hospitality industry. We invest, develop, and manage RV resorts, campgrounds, hotels, and attractions. We have a range of accommodations, from cozy campsites to water parks to lavish hotel suites, and we pride ourselves on creating exceptional guest experiences. If you share our passion for providing memorable guest experiences, we invite you to “Dive into Blue Water” and join our growing team! INTRODUCTION TO ROLE Be the shining light that sets our guest's experience on the right foot from the moment they arrive. These exceptional guest service providers assist guests through the reservation and check-in process, providing exceptional service, a friendly demeanor, and an attitude of helpfulness throughout the entire process. These spotlight individuals provide support and assistance to our guests throughout their stay. Going the extra mile for a smile is the norm in this role! *Seasonal roles are not eligible for health benefits. Seasonal roles are eligible for sick time and holiday pay. WHO WE ARE LOOKING FOR • Must be enthusiastic, upbeat, and energetic, • Strong attention to detail, • Ability to work a diverse work schedule, including weekends, holidays, and evenings., • Must work well under pressure and in high-stress situations, • Must be able to effectively use computers and technologies, including answering the phones, using computers, copiers, fax machines as well as credit card or cash machines, • Efficiently and professionally operate all front desk and guest service station features, including taking reservations, checking guests in and out from their stay, handling site charges or rental fees with guests, and appropriately addressing issues or concerns., • Use the Blue Water Way to provide impactful guest interaction, from phone handling to face-to-face guest interactions., • Support the concierge department through helpfulness and supportive guest relations, including directing guests, answering questions, or assisting in making arrangements to support their stay at the property., • Follow the daily procedure for opening and closing the guest service center, including ensuring a clean and orderly guest service center and environment., • Follow proper cash handling procedures, including collecting monies, room/site charging, logging the money into the computer program, obtaining and distributing a receipt with the guest's signature, writing information on the daily room charge ledger, handing the ledger to the Front Desk, and dropping cash at the close of the shift., • Ensures the property is clean, orderly, well-manicured, and guest-ready always., • Performs other duties as assigned., • Provides regular and reliable attendance. WHO YOU WILL WORK WITH The Guest Services Specialist reports to the Guest Service Manager and works closely with the Guest Service team and guests. WHAT YOU BRING • High school diploma or GED equivalent, • 1-3 years of the front desk, reservations, or customer service-oriented role PHYSICAL REQUIREMENTS While performing the duties of this job, the employee is regularly required to talk and hear, use a telephone, and have the dexterity to operate a computer and various systems. This position requires standing for long periods. The hospitality environment is fast-paced, and at times, you may be required to cover or assist with tasks/job functions outside of the job you were hired for. We require each of our team members to have an All-Hands-On-Deck mindset. This means you may be tasked with other functions and are expected to complete those tasks with the same level of enthusiasm and dedication as you would with your normal job duties. Blue Water is raising the standard of excellence and innovation in real estate development and hospitality with every entity brought on board. Blue Water Development Corporation is committed to the principles of equal employment opportunity and to making employment decisions based on merit. We are also committed to complying with all Federal, State, and local laws providing for equal employment opportunities and all laws related to terms and conditions of employment.

Job Description UDR is seeking a Resident Service Specialist to join our team at 1200 East West (247 units) located in Silver Spring, MD. GENERAL SUMMARY OF DUTIES: Responsible to coordinate responses to resident service issues as well as tracking and following up on move-in satisfaction. Maintain company customer service standards within the community. Complete various administrative functions associated with residents’ needs, Move-In coordination, Onesite responsibilities, coordinating concierge type customer service, and resident activities. Provide coordination to ensure high quality resident customer service. SUPERVISION RECEIVED: Reports directly to Community Director, Senior Community Director or Resident Services Manager. SUPERVISION EXERCISED: N/A ESSENTIAL FUNCTIONS: Move-In Coordination 1. Ensure each new resident has a move-in orientation conducted by appointment., 2. New residents are contacted within seven days of move-in to ensure they are satisfied and to report any issues. Onesite Responsibilities 1. Scan all required move-in documents into Onesite., 2. Oversee Pending Tasks. Customer Service Administration 1. Guide walk-in traffic and minimize the wait time., 2. Handle any walk-in resident concerns with the Resident Service Manager and/or Community Director., 3. Ensure that all voicemails, texts, emails and other resident and community communications are checked and responded to within established time guidelines., 4. Organize incoming packages systematically and distribute as needed., 5. Work closely with the Business Manager, Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met., 6. Utilize CRM to effectively manage resident relations, service requests and resident communications. Property Condition oversight 1. Walk through the move-in ready apartment to ensure they meet standards prior to orientation., 2. Walk through all amenities daily to ensure they are stocked and in good condition., 3. Walk problematic areas that are raised by residents on the day they are reported to ensure deficiencies are addressed. Follow-up with the service team until resolved., 4. Provide superior customer service to internal and external customers. Back-Up coverage 1. Interact with walk-in prospects by showing the property if needed and answering questions about the community., 2. Receive and greet visitors to the community and answer prospects, residents, and customer inquiries as well as phone calls., 3. Research and prepare any reports, memos, letters, resident correspondence, and other documents using word processing, spreadsheet, database, or presentation software at the direction of the Resident Services Manager or Community Director., 4. May interact with walk-in prospects by setting-up a self-guided tour, answering questions about the community, lease terms, and local area., 5. Complete market summary and comp reports as directed., 6. Comply with all Company policies and procedures related to employment., 7. Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job., 8. Perform Resident Service Manager duties in the absence of the Resident Service Manager., 9. Perform other duties as assigned or as necessary. PERFORMANCE REQUIREMENTS: Knowledge of organizational policies and procedures. Ability to apply policies and procedures to solve everyday issues. Ability to define problems, collect data, establish facts, and draw valid conclusions. Must have excellent organizational skills. Ability to perform a variety of support assignments requiring some exercise of independent judgment. Demonstrated knowledge and familiarity with community and rental property operations. Must know and follow the Fair Housing laws. Demonstrated skills with customer service. Knowledge of principles and methods for showing and promoting property. Ability to effectively present information to prospective or current residents. Knowledge of Onesite reporting; office practices and procedures; filing and maintenance of fiscal records. Must be detail orientated. Must demonstrate excellent interpersonal skills; problem solving skills; and decision-making skills. Ability to meet and deal effectively with clients, associates, and the general public. Excellent verbal and written communication skills. Ability to create, compose, and edit written materials. Ability to establish priorities and coordinate work activities. Ability to work in conjunction with Company managers, residents, and associates. Must be skilled in word processing, drafting correspondence and memoranda. Attention to details, and basic experience with the internet. MS Office software applications required (e.g., Microsoft Office, Word and Excel). Knowledge of basic office practices and procedures; filing and maintenance of fiscal records. TYPICAL PHYSICAL DEMANDS: Requires prolonged sitting, some bending, stooping and stretching. Occasionally lifting files or paper weighting up to 30 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Regular and consistent attendance on the job is an essential function. TYPICAL WORKING CONDITIONS: Normal office environment. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Occasional evening or weekend work. EDUCATION AND EXPERIENCE: 1. High School Diploma, or equivalent, is required., 2. Associate degree in business administration or equivalent, is preferred., 3. Minimum of two years of office experience is required., 4. Minimum of Two years’ experience in residential properties, rental operations, hotel or related business operations is preferred., 5. Must have and maintain a valid driver’s license unless otherwise noted. UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.

Job DescriptionAt Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. Youll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. Youll make everyone feel welcome, and youll create an environment of generosity, happiness, and joy in your community. But it gets even better: We close early so you can enjoy your evenings. We offer flexible work schedules. Were keeping it casual. T-shirts and sneakers are where its at! Cake discounts. Yummm! You dont have to be 18 to work here, so students can join us. This job is fun. Its literally a piece of cake! This is a great place to make new friends! Youll get trained. Not only on crafting cake, but on growing your career. We love to celebrate and bring joy to the community. Apply now. Joy is the job.

Job Description Functions as the team lead to Patient Account Representatives and provide relevant guidance, training and work distribution. The incumbent will oversee as well as perform activities in support of the entire revenue cycle, to include code review, charge entry, posting, financial counseling and credit balances review; and other duties as assigned. EDUCATION and/or EXPERIENCE • High school diploma or general education degree (GED) preferred, • Five or more years of experience in a medical billing office, • General understanding and application of basic accounting principles, • PC proficiency, • Knowledge of GE/IDX, EPIC or similar computerized billing system, • Knowledge of payers in specialty, • Knowledge of ICD-10 and CPT coding

Job DescriptionTITLE: Guest Service Representative/Crafter LOCATION: Woodmore Towne Centre | 9301 Woodmore Center Drive #511, Glenarden, MD 20706 REPORTS TO: Bakery Manager/Lead Operator At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. Youll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. Youll make everyone feel welcome, and youll create an environment of generosity, happiness, and joy in your community. But it gets even better: We close early so you can enjoy your evenings. We offer flexible work schedules. Were keeping it casual. T-shirts and sneakers are where its at! Cake discounts. Yummm! This job is fun. Its literally a piece of cake! This is a great place to make new friends! Youll get trained. Not only on crafting cake, but on growing your career. We love to celebrate and bring joy to the community. Apply now. Joy is the job. Position Summary: The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace. Accountabilities/Duties: Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience. Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise. Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration. Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected. Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces. Replenishes retail merchandise and cake display case to ensure a strong visual presentation. Assembles cake and balloon orders according to guest specifications for the given celebration and follows NbC cake decorating and presentation standards with precision. Prioritizes workload according to schedule to ensure all orders are complete at the appropriate pick-up or delivery time, and crafts all orders for walk-in guests. Prepares cake decorations, boxes, bows, and other packaging materials in advance to ensure requisite supplies are readily available for cake order demands. Monitors inventory of cake-crafting supplies and notifies management when replenishment is required. Evaluates frosted and decorated cakes to ensure NbC standards are met, and notifies management of any quality control issues. Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene. Maintains a consistent work attendance and punctuality record. Core Values and Competencies: Servants Heart o Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive. o Keeps the good of the team or guest ahead of personal interests or gain. o Displays humility and empathy in interactions with others. Spirit of a Champion o Demonstrates pride in responsibilities, an intense drive and a passion to succeed. o Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control. o Operates with a strong sense of urgency and adheres to NbC brand standards. Genuine Connections o Projects warmth, enthusiasm and optimism that attracts others. o Builds positive, productive relationships with all team members. o Listens actively and communicates openly, clearly and respectfully. Knowledge, Skills and Abilities: Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative. Enjoys interacting with diverse people and excels at providing a superior guest experience. Can perform multiple tasks simultaneously while maintaining a meticulous attention to detail. Is diligent, organized and self-motivated. Has the ability to understand and carry out oral and written instructions and request clarification when needed. Is comfortable with new technology and has the ability to operate a point-of-sale system. Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency. Has the capacity to stand for extended periods of time and work in a fast-paced environment. Education, Certifications and Work Experience Requirements: Applicants must be 16 years of age or older. While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus. Full-time or part-time opportunities available. Work Availability: Must have the flexibility to work various shifts, including DAYTIME / MORNINGS (mainly), evenings, weekends and holidays, based on changing business demands. Apply now. Joy is the job.

Job Description INTRODUCTION TO ROLE Be the shining light that sets our guests’ experience on the right foot from the moment they arrive. These exceptional guest service providers assist guests through the reservation and check-in process, providing exceptional service, a friendly demeanor, and an attitude of helpfulness throughout the entire process. These spotlight individuals provide support and assistance to our guests throughout their stay. Going the extra mile for a smile is the norm in this role! *Seasonal roles are not eligible for health benefits. Seasonal roles are eligible for sick time and holiday pay WHAT YOU WILL WORK ON Reasonable accommodations may enable individuals with disabilities to perform essential functions. • Efficiently and professionally operate all front desk and guest service station features, including taking reservations, checking guests in and out from their stay, handling site charges or rental fees with guests, and appropriately addressing issues or concerns., • Use the Blue Water Way to provide impactful guest interaction, from phone handling to face-to-face guest interactions., • Support the concierge department through helpfulness and supportive guest relations, including directing guests, answering questions, or assisting in making arrangements to support their stay at the property., • Follow the daily procedure for opening and closing the guest service center, including ensuring a clean and orderly guest service center and environment., • Follow proper cash handling procedures, including collecting monies, room/site charging, logging the money into the computer program, obtaining and distributing a receipt with the guest’s signature, writing information on the daily room charge ledger, handing the ledger to the Front Desk, and dropping cash at the close of the shift., • Ensures the property is clean, orderly, well-manicured, and guest-ready always, • Performs other duties as assigned., • High school diploma or GED equivalent, • 1-3 years of the front desk, reservations, or customer service-oriented role (required), • Must be enthusiastic, upbear, and energetic, • Strong attention to detail, • Ability to work a diverse work schedule, including weekends, holidays, and evening., • Must work well under pressure and in high-stress situations, • Must be able to effectively use computers and technologies, including answering the phones, using computers, copiers, fax machines as well as credit card or cash machines., • Excellent communication skills., • Communicate:, • While performing the duties of this job, the employee is regularly required to talk and hear, use a telephone, and have the dexterity to operate a computer and various systems, • Movement:, • This position requires standing for long periods, walk, using hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl, climb or balance., • Ability to Lift:, • The employee must frequently lift and/or move up to 30 pounds, • Vision:, • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Blue Water is raising the standard of excellence and innovation in real estate development and hospitality with every entity brought on board. Blue Water Development Corporation is committed to the principles of equal employment opportunity and to making employment decisions based on merit. We are also committed to complying with all Federal, State, and local laws providing for equal employment opportunities and all laws related to terms and conditions of employment.

Job DescriptionDescription: Provides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Executes selling strategies to enhance the hotel revenue. Responsible for the total front office operations: Acts as Manager on Duty, responds immediately to guest requests, represents the hotel in the late evening and early morning hours, maintains thorough communication with management staff. PREREQUISITES Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances. • Prior experience in accounting, sales, telesales, service or guest relations type of industry preferred, • High school diploma or equivalent. SUMMARY OF ESSENTIAL JOB FUNCTIONS • Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating., • Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted., • Must be able to stand for eight hours, bend, stretch, reach., • Must be able to see and hear., • Must be able to communicate with other associates and/or guests. Requirements: REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Knowledge: • Manager on Duty functions., • Cash and credit card handling, balancing charges, • Safety and security measures, • Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts., • Frequent Stay Program, • Reservations procedures including cancellations and “walking” guest, • Phone etiquette and answering procedures, • Area shopping, dining, entertainment and travel directions to assist guest inquiries., • Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events. Skills: • Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change., • Proficient in written and verbal English, • Problem solving and conflict resolution skills Abilities: • Multi task, remain associate and guest service centric., • Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books., • Assist with guest issues with professionalism, maintaining hospitable attitude., • Able to work unsupervised and be productive at all times, even overnight. SPECIFIC RESPONSIBILITIES • Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible., • Promote and sell services/amenities of the hotel., • Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products., • Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual., • Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas., • Check all credit cards for validity before the end of the shift., • Learn and utilize PMS., • Ensure all cash, check and miscellaneous departments are in balance at shifts end., • Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc., • Have a thorough working knowledge of emergency procedures., • Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately., • Report any unusual occurrences or request to the manager., • Maintain stock/cleanliness of the Market area if applicable., • Maintain certification from a responsible vendor training if alcohol is served., • Be flexible in regard to work schedule., • Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards., • Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage. WORKING CONDITIONS/SPECIAL REQUIREMENTS • This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work., • Standing, walking for long periods of time while maintaining a friendly professional image., • May be required to work any day/shift, including weekends., • Must be able to work a night shift schedule POSITIONS FOR POSSIBLE ADVANCEMENT • Assistant General Manager, • Guest Service Manager, • Guest Service Supervisor Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Job Description Department: Practice Ops Reports To: Call Center Manager Job Family: Clinic Support FLSA Status: Non-Exempt EEO Classification: Administrative support workers Supervisor: No Leadership Level: Individual Contributor On-site Job Function: On-site at 421 Fallsway Main Clinic; some remote days possible Hours: 40 hours a week; 8:30am - 5:00pm Overview The Call Center Specialist is the first point of contact for members of the community trying to reach agency staff. They are responsible for providing supportive, efficient, high-quality customer service. The Call Center Specialist will be part of a team of 6 handling calls for a small to medium sized call center. They follow established protocols to perform daily tasks such as scheduling appointments and assisting clients with information for multiple locations. They facilitate communication between clients, vendors and community members with staff. Key Role Responsibilities • Perform the duties and responsibilities of the CSR (client service representative) position, including registration, scheduling, insurance verification, referrals, medical records, and enrollment in order to ensure one-call resolution., • Collect necessary information for services; consent to treat, demographics, etc. to ensure accurate data for billing claims., • Respond promptly and appropriately to questions/concerns/complaints and attempt immediate resolution. Assess and identify caller needs in order to connect them with the appropriate services within the agency or through established external partners., • Record required client information accurately and promptly in the electronic health record., • Provide good customer service, marked by culturally-competent, client-centered, ethical, respectful, inclusive and professional access for clients, visitors, partners and the broader community., • Collaborate with team members to improve workflows, maintain/update standard operating procedures and to improve client satisfaction., • Take personal responsibility for their professional appearance and their workspace, ensuring that both represent the agency in a positive manner., • Contribute to department goals and objectives. Adhere to department policies, procedures, quality standards and safety standards. Comply with rules, regulations, policies, and procedures of all applicable agency, local, state, federal and regulatory bodies. Formal Education and Training • High school diploma or GED is required Experience • One year of experience in customer service required, • Experience working with people who are experiencing homelessness or from low-income backgrounds, • Experience working with computers and databases, preferably medical or insurance systems, • Bilingual (Spanish) highly preferred(premium paid associated), • De-escalation training preferred Skills • Excellent customer service, with ability to clearly communicate verbally and in writing, • Must be able to maintain confidentiality in all circumstances, • Must be able to remain calm in highly inflammatory circumstances, providing and taking clear direction and maintaining a respectful demeanor, • High level of motivation, initiative and responsibility, • Able to work with interdisciplinary teams, • Able to cope with interruptions, be flexible and be a team player Key Agency Responsibilities In addition to role responsibilities, each staff member of Health Care for the Homeless has the following responsibilities as a part of their employment: • Models and reinforces the Health Care for the Homeless core values of dignity, authenticity, hope, justice, passion and balance., • Actively participates in performance improvement activities and actively participates in advocacy activities that support the agency mission, • Performs other duties on an as-needed basis, • Protects clients’ confidentiality by maintaining compliance with HIPAA and other healthcare related IT security regulations

Job DescriptionBenefits: • Dental insurance, • Health insurance, • Opportunity for advancement MUST ALREADY HAVE YOUR NMLS LICENSE Are you a skilled Mortgage Loan Officer who thrives in a fast-paced, sales-driven environment? Were seeking experienced professionals who specialize in refinances and excel at the one-call close. This is a fully remote, commission-only position with unlimited earning potential, ideal for motivated closers who are ready to take their career and income to the next level. What Youll Be Doing: • Handling live inbound transfers and outbound calls from pre-qualified leads, • Following up with AI-scheduled appointments no cold calling, • Delivering a consultative experience with a focus on closing on the first call, • Working exclusively on refinance transactions (rate and term and cash out), • Leveraging our tools and support to streamline your sales process all from your home office What We Offer: • Top-tier commissions with no cap on earnings, • High-converting leads provided daily: live transfers, outbound campaigns, and automated scheduling, • 100% remote work work from anywhere with a strong connection, • Advanced CRM, dialer, and AI tools to keep your pipeline full, • A sales-focused culture with leadership that supports your growth What Were Looking For: • MUST BE INDIVIDUALLY LICENSED IN VA, MD, DE, WV, FL, DC, MI, TX, PA (at least 3 of these states), • must have strong refinance experience, • Proven track record of closing loans quickly and efficiently, • Excellent phone communication and persuasion skills, • Confidence and competence in a commission-only environment, • Highly self-motivated, organized, and coachable If youre a professional who can bring value, speed, and closing power to every conversation wed love to hear from you. Apply today and lets talk about your next big opportunity. This is a remote position.

Job Description Department: Practice Ops Reports To: Call Center Manager Job Family: Clinic Support FLSA Status: Non-Exempt EEO Classification: Administrative support workers Supervisor: No Leadership Level: Individual Contributor On-site Job Function: On-site at 421 Fallsway Main Clinic; some remote days possible Hours: 40 hours a week; 8:30am - 5:00pm Overview The Spanish-Speaking Call Center Specialist is the first point of contact for members of the community trying to reach agency staff in fluent English and Spanish. They are responsible for providing supportive, efficient, high-quality customer service. The Call Center Specialist will be part of a team of 6 handling calls for a small to medium sized call center. They follow established protocols to perform daily tasks such as scheduling appointments and assisting clients with information for multiple locations. They facilitate communication between clients, vendors and community members with staff. Candidates with Spanish skills will take a language exam and if they pass, they will earn an extra $4000 annually! Key Role Responsibilities • Perform the duties and responsibilities of the CSR (client service representative) position, including registration, scheduling, insurance verification, referrals, medical records, and enrollment in order to ensure one-call resolution., • Collect necessary information for services; consent to treat, demographics, etc. to ensure accurate data for billing claims., • Respond promptly and appropriately to questions/concerns/complaints and attempt immediate resolution. Assess and identify caller needs in order to connect them with the appropriate services within the agency or through established external partners., • Record required client information accurately and promptly in the electronic health record., • Provide good customer service, marked by culturally-competent, client-centered, ethical, respectful, inclusive and professional access for clients, visitors, partners and the broader community., • Collaborate with team members to improve workflows, maintain/update standard operating procedures and to improve client satisfaction., • Take personal responsibility for their professional appearance and their workspace, ensuring that both represent the agency in a positive manner., • Contribute to department goals and objectives. Adhere to department policies, procedures, quality standards and safety standards. Comply with rules, regulations, policies, and procedures of all applicable agency, local, state, federal and regulatory bodies. Formal Education and Training • High school diploma or GED is required Experience • One year of experience in customer service required, • Experience working with people who are experiencing homelessness or from low-income backgrounds, • Experience working with computers and databases, preferably medical or insurance systems, • Bilingual (Spanish) highly preferred(premium paid associated), • De-escalation training preferred Skills • Excellent customer service, with ability to clearly communicate verbally and in writing, • Must be able to maintain confidentiality in all circumstances, • Must be able to remain calm in highly inflammatory circumstances, providing and taking clear direction and maintaining a respectful demeanor, • High level of motivation, initiative and responsibility, • Able to work with interdisciplinary teams, • Able to cope with interruptions, be flexible and be a team player Key Agency Responsibilities In addition to role responsibilities, each staff member of Health Care for the Homeless has the following responsibilities as a part of their employment: • Models and reinforces the Health Care for the Homeless core values of dignity, authenticity, hope, justice, passion and balance., • Actively participates in performance improvement activities and actively participates in advocacy activities that support the agency mission, • Performs other duties on an as-needed basis, • Protects clients’ confidentiality by maintaining compliance with HIPAA and other healthcare related IT security regulations