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Job DescriptionSalary: $45k-$50k annually Title:IT Service Desk Support Specialist Location:Orlando International Airport (MCO), Orlando, FL Are you looking for an IT job in one of the busiest destination airports in the world that acts as the starting point for many vacations to the place Where Dreams Come True? Fully functioning IT systems play an essential part in ensuring the passenger journey through the airport runs as smoothly as possible and helping to support those IT systems could be where you come in! Position Overview:As an IT Service Desk Support Specialist, you will provide service operation support on-site 40hrs/week and on-call support for the systems at the direction of the local IT Manager.Our organization places a premium on customer service. We are looking for individuals that can be responsive, professional, trustworthy, and deliver performance that enhances our company's reputation each time they interact with the customer. FLSA Status and Hours:This is a full time, salaried, non-exempt position with great hours: Monday-Friday, 8:00 AM - 5:00 PM shift. Salary and benefits information will be provided should you be selected for an Interview. Responsibilities and Minimum Qualifications: • Client Interaction: regularly interact with GOAA customers., • Performs installation, configuration, relocation and support of the Authoritys computer equipment and workstation software., • Documentation and Reporting: provides assistance by working in close contact with the vendors and clients. Engineer must ensure their knowledge base is current and accurate and all technical issues must be tracked and documented in a detailed format., • Track all issues. IT Service Desk Support Specialist must carefully track and comment all issues and resolution in detail within Service Now., • Troubleshoot problems that impacts the IT services. IT Service Desk Support Specialist works to triage or troubleshoot the problem if possible., • Responsible for the timely completion of assigned incidents and tasks., • Experience managing, supporting and deploying network infrastructures., • Ability to diagnose server or network alerts, events or issues., • Understanding of common information architecture frameworks., • Good oral and written communication skills., • Ability to work a flexible schedule., • Receives user Service Desk calls, documents users requests, and provides telephone assistance for troubleshooting, installation and configuration of the Authoritys computers and software., • Provide first level VoIP and Mobile device support., • Provide first line support; escalates more complex problems to a second level resource., • Produce training material as needed., • Performs other duties as required. Education, Experience and Certification: • High School Diploma and four (4) years of relevant experience, or an Associate or higher degree from an accredited college or university in data processing/information systems preferred., • CompTIA A+ and/or Network+., • MCP (Microsoft Certified Professional)., • Additional IT certifications that distinguish skill set on security, Cisco, VMware., • Must have a valid Drivers License. Preferred Experience: • Knowledge of MS Windows and Windows based software required., • Thorough knowledge of computer hardware diagnostics and repair required., • Must possess excellent verbal and written skills., • Must be a self-motivated individual who can perform with minimal direction, using sound judgment and creativity in solving highly complex technical problems., • Must possess the ability to work in a stressful environment and use professional etiquette when dealing with Authority personnel and outside vendors., • Experience and proficiency with the following applications and devices: Microsoft Windows 7, Microsoft Windows 10, Microsoft Word, Excel, and PowerPoint, Microsoft Outlook including calendaring, contacts, PST files, rules wizard and delegate rights, Adobe, Smartphone devices, VPN, Network Printers (HP)., • Understanding and working knowledge of TCP/IP and Multicast technologies., • Working knowledge and understanding of Active Directory. Personal Attributes: • Demonstrated interpersonal and communication skills., • Ability to prioritize and execute tasks on time., • Self-motivated and self-directed., • Keen attention to detail., • Able to work successfully in a collaborative team environment., • Strong customer service orientation., • Friendly and personable. Physical Attributes: • Independent mobility throughout work locations, and ability to move unaided from one working level to another, ability to access, unaided, all installed equipment locations, including working at height, when required, • Ability to negotiate security checkpoints and screening x/ray access points without assistance., • Visual acuity - ability to interpret and operate customer-owned computer screens and read/write relevant documentation, without the need for special accommodation (large print, Braille, voice assisted computer system, or dictation equipment)., • Ability to carry tools, test equipment and replacement equipment (up to 50 lbs), independently and unaided., • Ability to drive standard vehicles without any requirement for modified controls. Benefits: • Excellent healthcare benefits: Medical and Dental, • 401K including an employer match, • Paid time-off and sick leave, • Paid Military Leave Join Our Team ServiceTec International, Inc.specializes exclusively in the provision of Managed IT Services to the worlds airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Germany and Norway. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems. ServiceTec Culture:Were a people-oriented company. We value our employees, believing they should be treated fairly, with courtesy and respect. We believe people work better when they feel supported and know that there is a team behind them. We nurture talent and our philosophy is to promote from within if at all possible. We consistently recognize those employees who go "above and beyond. ServiceTec International, Inc.is an Equal Opportunity Employer and will comply with all applicable local, state, and federal statutes concerning equal employment opportunity with regards to all employees whether full time, part time, casual, temporary, and seasonal or contract. ServiceTec will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, color, nationality, national origin, disability or on other grounds not prohibited by legislation. This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment. For immediate consideration, please send in your resume and cover letter, including salary expectations which be treated in confidence. We are thankful to receive any applications; however, only those selected for an interview will be contacted. Your application will be held on file indefinitely, if you wish to have your personal data removed, please follow the instructions in the application acknowledgement email you will receive.

Job Description Florida Realtors, the state's largest trade association, boasts a rich dedicated history of serving our members, the real estate community, and Florida homeowners for over a century. We stand as a key business partner for Realtors statewide, providing value-adding programs and services, outstanding business contacts and networking opportunities, engaging educational opportunities, up-to-the-minute industry data and research, and powerful legislative representation. The association headquarters is located in Orlando, and the Office of Public Policy is located two blocks from the state capital in Tallahassee. We work tirelessly to advocate for our members, for homeownership for all, and to elevate the real estate industry in the Sunshine State. Who We're Seeking We are seeking an experienced help desk technician for our role of Tech Helpline Analyst to serve in a tech-oriented call center as a key value-adding specialist. Our Tech Helpline team is responsible with accurately answering technology related questions posed by REALTOR members, clients, and staff. This role is integral in providing a key member benefit – technology support – often to nontechnical people. Frequent problem resolution while maintaining excellent customer service standards is paramount to being successful in this role. This is a tech-oriented call center position, ideal for someone dedicated to a career in tech-oriented customer service or a great springboard for someone wanting to pursue a long-term tech career. The Tech Helpline Analyst is a nonexempt, hourly, fulltime role, and is scheduled a fixed 40 hour work schedule. Our Tech Helpline operates 7 days per week and candidates with flexible working availability are strongly encouraged to apply. Our current need consists of 3 weekdays from 11:30am - 8:00pm and both weekend days, Saturday & Sunday, from 9:00am - 5:30pm. Our beginning pay scale for the role is structured at $20.00/hour, and weekend hours are paid an $2.00 hourly shift differential. What You'll Do • Deliver service and support to association members and Florida Realtors tech users via phone, chat, email, and/ or Salesforce support ticketing system, assessing the scope of the problem and determining any resolution., • Accurately gather caller information and inquire into situation when more information is needed., • Apply knowledge of computer software and hardware to assist users in resolving problems, troubleshoot networks and/or wireless issues such as Bluetooth, connecting to WiFi, PC performance, computer programs and/or applications, and/or issues with webmail such as Outlook or Google., • Provides technical support and guidance to resolve users’ computer hardware and software problems., • Correctly and accurately create and maintain case notes of member interaction for support services provided in the Salesforce ticketing system or other appropriate database., • Install or assists with the installation and set-up of new hardware, software, and peripheral equipment such as the installation and configuration of printers and scanners., • Assist REALTOR members with Florida Realtors proprietary Form Simplicity, Sabal Sign, and/or other Florida Realtor products. Ensure product knowledge by reviewing updated product/troubleshooting information., • Follow departmental standard policies and procedures., • Identify and escalate priority issues, as needed., • Stay current with system information, changes, and updates. Qualified applicants will possess: • High School diploma required., • Proficient with Microsoft Office Suite with the ability to use Windows based PC, Voice over IP phone system, Salesforce CRM, Teamviewer., • Ability to learn new software including, company proprietary software, telephone phone systems, Computer, Laptop, Cell phone, Google suite, Zoom, WebEx, Microsoft Teams, Salesforce and/or other software or database management software., • Ability to learn and have a thorough understanding of technology proprietary to Florida Realtors such as Form Simplicity and MLSAdvantage., • 1 or more years exceptional call center customer service experience., • Excellent verbal and written communication skills with proven ability to explain in detail steps needed/taken to resolve issues., • Proper customer service phone etiquette and listening skills., • Ability to explain technical problems/solutions to nontechnical REALTORS., • Proven ability to troubleshoot, organize, complete assignments and complete call goals on time and as defined., • Ability to work independently as well as in a team environment as necessary., • CompTIA A+, • CompTIA Network+ Along with our growth-oriented, collaborative team environment, our full time people are offered a complete suite of great benefits. • Rewarding 401k plan with 6% company match, fully vested, • Free medical insurance for you as an employee, • Availability of dental, vision, FSA, disability coverage, company-paid life insurance, EAP, and more, • Flexible work environment with partially remote schedule, • Generous paid vacation days and sick days, and 9 company holidays, • Vacation buy-back plan, • Possible $5000 grant on the purchase of your first home, • Florida Realtors is strongly committed to creating a diverse and inclusive environment where a variety of backgrounds, cultures, orientations, ideas, and talents can flourish., • Florida Realtors is an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law., • Employment offers are contingent upon satisfactory verification of a pre-employment criminal background check., • Applicants needs to be eligible to be employed in the United States., • This position will be based in Orlando, FL. No relocation assistance is available.

Job Description At Veritext, we focus on the details – so legal teams can focus on the case. About the role: Manage all aspects of deposition scheduling, creating a positive experience for clients and subcontractors prior to proceeding taking place What you'll get to do: • Understand Veritext products and services, their value and commensurate fees, • Resolves issues and escalate as needed to ensure prompt and accurate resolution; assist clients in various requests, • Use Vision workflow to ensure all aspects of your activities are completed accurately and timely, • Fully understand and utilize all Vision functions as they relate to your position and their impact on other functions, departments, myVeritext, reporter portal, etc., • Recommend and implement improvements in process and procedures, • Understand Company targets and strive to meet and exceed, • Participate and absorb all trainings including Veritext University, Summer Camp, in-person development sessions, etc., • Be an active participant in the phone queues and/or email, • Schedule depositions ensuring complete, accurate and consistent information, • Understand the nuances of depo notices and upload to Vision; be able to discern client needs from notices and react to needed (but not stated) requirements to ensure depo proceeds smoothly, • Ensure that all cases are handled consistently re: information, reporter teams, dictionaries, etc., • Ensure all jobs are accurate and in accordance with Profiles, Case Standing Orders, notes and client specifications; relay these requirements to subcontractors, • Respond to all client requests received via email and/or phone queue in a timely, pleasant and professional manner, • Ensure that all jobs are entered, confirmed and covered timely and accurately, • Fulfill client requests according to Operational Excellence guidelines, • Ensure that Vision Profiles are accurate and actionable and notes, etc.. are clear and detailed, • Align correct product/services information including features and benefits to client needs, • Know all aspects of myVeritext and encourage client usage, • Treat all Veritext Intra-Company jobs consistent with Veritext standards, • Assign appropriate resources (reporters, videographers, interpreters) with technology to match client needs on jobs when necessary, • Understand financial implications of vendor assignments as it relates to a specific job (i.e. understand payment structure, locate affordable meeting rooms, etc..), • Build and maintain relationships with and provide support to reporters, agencies, videographers, interpreters, etc. and all other outside vendors, as applicable, • Provide assistance to court reporters, videographers, as applicable (i.e., directions, my steno machine is broken, legal issues, etc..); escalate to appropriate Veritext colleague if necessary, • Encourage subcontractor portal use and be completely knowledgeable of all features, • Proactively track assignment deadlines and follow up with reporters and vendors to ensure timely delivery to clients, • Notify reporters of dailies, expedites, etc.. when necessary, • Follow incident procedure to ensure client satisfaction and staff development Key Responsibilities • Oversee and quality control the calendar department as they:, • Schedule proceedings in Vision by way of incoming phone call, email through Front, or Vision Workflow with autogenerated scheduling via Snap Scheduling or MyVeritext, • Ensure complete, accurate and consistent information, • Follow Standard Data Entry Rules, • Understand Location of all parties and how all parties will connect to deposition, whether in person, remote or a combination of the two., • Monitor and assign phone volume, performance and readiness of regional calendar associates, • Communicate Operational Excellence goals to members of calendar team with regards to Notice Entry, Phone Calls answered and Front Email conversations, • Track Operational Excellence metrics and communicate with team on performance, • Closely monitor Case set-ups and assignments and enforce Profile and Case Standing order entry and compliance by members of the calendar team, • Train and educate calendar department on Order Entry for services, including but not limited to:, • Court Reporter and/or Videographer, • Remote or in-person locations and the appropriate services that go with each, • Exhibit management requirements, • Communicate professionally with clients, subcontractors and staff to ensure proper execution of all aspects of upcoming jobs are met, • Master new procedures and training guidelines; offer assistance and mentorship to Calendar team members by communicating via 8x8 chat, holding weekly check-ins and in person assistance, • Act as an escalation point of contact within the team for client issues, • Exhibit an advanced knowledge and familiarity with client and reporter questions and be able to independently solve more complex scheduling questions, • Assist in development and planning of training and support to new staff members on calendar specific tasks, • Work directly with Calendar Manager to create optimal workflow, schedules and collaboration between calendar department, • Assist in regional and national projects for developing best practices in calendar related activities The kind of teammate we’re looking for: • Work collaboratively with Veritext colleagues, exhibiting Veritext Values, • Ensure that all client (internal and external) communications are handled in a professional, timely and courteous manner, • Communicate necessary information timely, accurately and effectively; report incidents to management, • Welcome new projects and ideas; continuously work to enhance job knowledge while bringing value to role, • Take ownership of your work; follow-thru until final resolution, • Proficiency in MS Office required, • Proficiency in relevant software packages and applications, • Must possess excellent written and verbal communication skills, • Customer service oriented with strong interpersonal skills, • Dedicated professional with the ability to respond to requests promptly and accurately, • Must be detail oriented, organized and be able to multi-task, • Proactive and motivated with strong problem solving and follow up skills, • Must be able to work both independently and with a team What’s in it for you: • Competitive compensation and total rewards package, • Comprehensive medical, dental and vision insurance, • Hybrid work structure (two days in the office, three days working remotely), • Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time), • Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more), • Matched 401(k) to help you save for your future, • Pet insurance to help your pet(s) live a long and happy life, • Flexible Spending Accounts (healthcare, dependent care, transit & parking), • Company-paid life insurance as well as short-term and long-term disability insurance, • Learning and development opportunities to advance both personally and professionally, • Veritext Summer Camp – a fun-filled culture building and learning experience, • Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more! About Veritext: Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America. Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security (including HIPAA and PII compliance) ensures that Veritext clients have the best tools available and the confidence of working with the market leader. Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment. About this posting: Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range. If you need an accommodation for any part of the applicant process because of a medical condition or disability, please send an email to or call a member of our People Team to let us know the nature of your request. Please be aware of fraudulent recruiting activities. Veritext will only contact candidates through official @veritext.com email addresses. We will never ask for sensitive personal information or payments during the hiring process. If you are ever unsure

Job Description Overview SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, and maintain outdoor spaces – from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies. At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 800 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together™! Responsibilities The Area Manager drives performance and growth for all stakeholders in the area while actively sharing ideas, talent and resources across the region as a part of the regional team. The Area Manager also champions select best practices within the region and participates in company-wide initiatives. What you'll do: • Build Great Teams:, • Create a positive, challenging and exciting environment which is conducive to high-performance, teamwork, a great place to work and long-term retention of top talent, • Recruit, train and develop top talent for key jobs throughout the Area, • Actively coach and mentor area leaders/associates to achieve high performance and to facilitate long-term development to build a career at SiteOne, • Ensure strong teamwork across the area, region and division, • Deliver Customer Value:, • Set high expectations for product, service and partnership and effectively leverage structure, systems and processes to ensure associates are organized and equipped to deliver consistent customer value excellence, • Create a culture whereby all leaders and associates are obsessed with customer success; instill customer value excellence into the area through training and coaching, • Develop strong personal relationships with key customers in order to gain accurate feedback, discover ongoing improvement ideas and assess progress, • Implement customer value measurement systems in order to track progress and ensure accountability for results, • Achieve Performance, Growth and Safety Results:, • Create an incident-free environment by involving all associates, promoting a strong safety culture, achieving excellent housekeeping and workplace organization and executing clear safety policies, • Actively manage the area sales team to ensure effective account assignments and territory planning, sales call planning and new business growth. Ensure the sales team is structured to be both efficient and effective and is working together as a team with the stores., • Develop a winning area strategy and specific action plan for performance and growth (focused, quantified, prioritized) and then execute the plan to achieve the desired performance, • Set effective goals and continuously monitor key performance metrics to ensure accountability for results and to re-prioritize initiatives and/or resources toward the highest opportunity areas, • Assist in the identification and integration of value-added acquisitions in your area; ensure that we execute to achieve the targeted results, • Drive Continuous Improvement:, • As lead Change Agent - prioritize and drive ongoing performance improvement initiatives and encourage the team to try new ideas and take fact-based risks to improve performance, • Facilitate idea sharing across the area to include team brainstorming of difficult issues in order to develop creative and robust solutions, • Effectively utilize regional, SiteOne and industry resources to gain new ideas and/or to help execute new improvements in the area; champion new ideas within the region and in conjunction with SiteOne initiatives and improvement priorities, • Build Business Acumen:, • Build a winning “best practice” knowledge base for achieving excellence. Understand thoroughly and specifically which levers to pull in order to achieve excellence for all stakeholders, • Thoroughly understand the company operating and financial reports and be able to quickly identify positive/negative business trends and determine root causes to issues, • Develop an in-depth understanding of the area market to include end user trends, customers, competitors, suppliers and key market drivers, • Promote and practice continuing education (personal and organizational) utilizing regional, SiteOne, industry and/or external resources in order to keep abreast of best practices; effectively utilize ongoing benchmarking and external/internal mentors, • Expand sales force acumen to enable a successful growth strategy, coach Outside Sales Reps and deliver on overall strategic plan, • Develop Winning Strategies:, • Develop a clear, fact-based and quantified view of where to compete, how to compete and who to compete in order to drive long-term performance improvement in the area, • Ensure that strategies are converted into clear action plans and are communicated and understood by all associates, • Use performance metrics to track progress and continuously adjust strategies to maximize opportunities that develop and/or to adjust to changing market conditions, • Align strategic goals and talent to enable succession planning - “right people in the right place at the right time” to achieve desired business results Qualifications • 4-7+ years of experience of working in and/or managing commercial/residential irrigation business, or working in and/or managing an agronomics business, or managing a green industry/landscape contracting business., • Strong knowledge of nursery, irrigation and landscape products and practices preferred, • 4-7+ years of managerial experience including leadership, issue resolution, motivation, and team building, • Good understanding of accounting fundamentals, such as debits, credits, accounts receivable/payable, budgets, etc., • Excellent communication, customer service and leadership skills, • Expert understanding of managing product inventory preferred, • Degree in Business / Management discipline or equivalent experience preferred, • Competitive Compensation, • Medical, Dental and Vision plans, • Paid Time Off, Paid Holidays, • 401k with company match, • Tuition Reimbursement, • Lucrative Associate Referral Program, • Company Apparel and Work Boot Vouchers, • Opportunity for Advancement, • Paid Training and Business Certifications Available, • Free Counseling Services/Employee Assistance Program, • Life Insurance and Short- and Long-Term Disability Insurance, • Product Discounts, • Most Branches never work Sundays! THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION. SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne-including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination-will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law. If you are ever unsure whether a message is really from SiteOne, here’s how to protect yourself from recruiting scams: • SiteOne will never ask for payment, sensitive personal info, or documents over email, messaging apps., or interviews, • SiteOne job related emails will be sent with a @siteone.com. All other variations are likely fraudulent.

Job Description ORLANDO – With more than 100 ecommerce searches each year, EcommerceRecruiter.com is the leading contingency-based recruiting firm serving the NRF, IR-1000, and B2B communities. To opt-in to our popular “Ecommerce Job of the Day” email, click here. One of the coolest ecommerce jobs around! HARRY’S COMMENTS: Our client is on a mission to make the world safer, healthier, and more productive by providing quality air filters for homes and community spaces. The client’s team is comprised of a passionate workforce that is driven to help families everywhere breathe better. You can find the firm’s quality filters on several ecommerce platforms, available directly to consumers under its own brand. About the Market The DTC and B2B SMB consumer markets for air filters operate within a highly regulated, moderately consolidated HVAC equipment industry that is currently undergoing technological and structural shifts. DTC Market Summary: The direct-to-consumer market for air filters is driven by health-conscious consumers focused on indoor air quality, particularly in homes with children, seniors, or individuals with respiratory issues. The COVID-19 pandemic amplified awareness, and the trend has persisted due to rising allergy sensitivity and pollution concerns. DTC growth is buoyed by: • Ecommerce expansion (e.g., Amazon, DTC Shopify stores),, • Government efficiency rebates and tax credits, and B2B Market Summary: Small and mid-sized businesses (e.g., clinics, schools, warehouses, retail, light industrial) demand reliable, compliant air filtration systems, often with seasonal purchasing behavior (heating in winter, cooling in summer). Their top concerns include: • Energy efficiency to reduce utility costs,, • Compliance with OSHA and EPA regulations, About the Role Reporting to the firm’s VP of Ecommerce, the Director, Digital Experience will be will support the client’s DTC business unit. This role will be responsible for driving the company’s revenue growth for owned and operated websites through innovative and strategic marketing initiatives. This role requires a dynamic and results-oriented leader who can develop and execute comprehensive growth strategies across multiple channels. The ideal candidate will possess a deep understanding of conversion optimization, media buying, user experience, paid media and site operations, and will have a proven track record in driving significant revenue growth. RESPONSIBILITIES • Be a cultural champion demonstrating trust, a bias for action, and entrepreneurship., • Create and implement an annual promotional calendar based on deal moments, seasonality, and new launches to increase topline revenue for the company., • Develop and execute the overall email marketing strategy in alignment with business goals. This includes segmenting audiences, implementing lead nurturing sequences, managing automated email flows, and tracking metrics in conjunction with internal stakeholders and external agencies., • Design and schedule newsletters and promotional emails while continuously monitoring performance through A/B testing and personalization to optimize conversion, ensure list hygiene, and maintain compliance., • Analyze market trends and position the assortment appropriately across owned and operated sites. This includes curating the onsite experience, managing sort and filter functionalities, and leveraging cross-selling and upselling tactics in coordination with the UX team., • Develop a pricing strategy based on margin profiles, conversion rate, average order value, and promotional activity to ensure items are competitively priced within the landscape., • Ensure SEO best practices are implemented in conjunction with an agency to increase organic traffic and site rankings., • Allocate budgets and implement paid media strategies to grow overall market share for the company. Leverage ad platforms to launch and manage campaigns with defined KPIs for new customer acquisition and existing retention, while optimizing for conversion., • Negotiate and lead affiliate marketing efforts in conjunction with an agency, allocating budget for maximum return based on target audience and platform fit., • Create and implement a content calendar aligned with product launches, promotions, and seasonal moments to enhance brand visibility, increase engagement, request user-generated content, and build relationships to foster loyalty., • Post product spotlights and set up social campaigns to retarget site visitors and drive traffic back to product pages., • Proven experience in a growth marketing role with a strong track record of driving revenue growth., • Expertise in conversion optimization, media buying, UX, and site operations., • Strong understanding of funnel creation, affiliate marketing, CRM, social media, and retention marketing., • Proficiency in email marketing, retargeting, customer decision journeys, customer segmentation, and audience building., • Experience in influencer marketing, project management, team development, pricing, and MARTECH., • Ability to develop and manage strategic partnerships and loyalty programs., • Excellent project management and leadership skills., • Shopify, • YOTPO, • KLAVIYO, • GA4 (Google Analytics 4), • Google Ads Post n

Job Description WHY JOIN THE AMES COMPANIES We have amazing Benefits! Medical, Dental, Vision, Life Insurance, Wellness, 401K, Holidays Employee Assistance Program, Vacation Days, Disability, Employee Stock Option Plan. WHO WE ARE The AMES Companies, headquartered in Lake Nona-Orlando, FL has a rich history of American manufacturing. The AMES story goes back to 1774, when Captain John Ames began making America’s first shovels. AMES® brand is the third oldest consumer brand in the country, and its tools have helped build America, for more than two hundred years. AMES products have built Revolutionary War ramparts, connected the nation via the Transcontinental Railroad, dug for gold, gone on expeditions to Antarctica, carved Mount Rushmore, and installed the Statue of Liberty. And just like America, we are still working every day to build the next great wonder. Our business lines include Home Organization, Lawn and Garden Tools, Outdoor Living, and Cleaning Tools, with leading global brands sold to homeowners and professionals involved in new construction, remodeling, and maintenance activities. Our leading brands include ClosetMaid®, AMES®, True Temper®, Razor-Back®, Jackson®, Southern Patio® and Harper® We are a business unit of Griffon Corporation (NYSE: GFF) WHERE YOU WILL WORK This is a hybrid position, working from home Monday and Friday, in-office Tuesday through Thursday. Office is located at our headquarters in Lake Nona - Orlando, FL. WHAT YOU WILL DO Our Account Manager is a proactive leader that owns the sales account management relationship with the retailer. This position is responsible for selling The AMES Companies brands and its product lines on eCommerce sites such as but not limited to: Amazon, Wayfair, Beyond and other eCommerce marketplaces. Experience with lowes.com and homedepot.com is strongly preferred. They will be the primary point of contact for Merchants, Buyers, Category Managers, and Vendor Managers. This role is responsible for negotiation, forecasting, development support, and expansion for the Digital Commerce Division to develop sustainable growth strategies. A successful candidate will have knowledge of the retail industry with an emphasis on E-Commerce channels, such as Amazon, Wayfair, and omnichannel marketplaces. RESPONSIBILITIES Manage the day-to-day business interactions of assigned/responsible eCommerce accounts such as but not limited to: Amazon, Wayfair, and/or Beyond/Overstock. • Responsible for developing and implementing strategic sales plans to achieve corporate sales goals. This role involves managing key accounts, overseeing sales operations to drive growth and maximize revenue., • Proven track record of achieving sales targets and managing key accounts, • Experience in the industry relevant to the company's products or services is advantageous, • Frequently interact with customer personnel to drive the execution of the customer category plan, building strong relationships at the Merchant/Buyer level, and connectivity with the VP/DMM and other cross-functional areas, • Externally advocates for The AMES Companies business and internally advocates for the customer., • Strong cross-functional expertise in operational disciplines such as providing a monthly sales forecast and end-to-end supply planning with the customer. Must possess a strong understanding of customer distribution network and customer related metrics (i.e. Fill Rate, On-Time, Vendor Lead time, In-Stocks), • Analyze sales data available in the e-Retailer portals and internal platforms to review performance, assortment changes required and opportunities for placement of products., • Monitors the competitors’ brands and products as well as our market share, competitor market share, and target market share to understand shopper trends and opportunities., • Present various types of information formally and informally to customer account teams and internal TAC stakeholders, • 3+ years experience in National Account Management required with eCommerce account management preferred., • Bachelor’s degree in Business, Marketing, Communications, Merchandising, eCommerce, or related field required., • Experience working in a Consumer-Product Goods industry strongly preferred., • Excellent written and verbal communication skills; must be able to present data in an organized manner to different levels of the organization., • Proficient in Microsoft Office suite (Excel, Word, PowerPoint) and PowerBI., • Enthusiastic, motivated, innovative, creative team player, ability to work cross-functionally. Physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. • This position is located primarily in an office environment. At times the associate is required to sit for long periods of time., • While performing the duties of this job, the associate may need the ability to lift and carry loads up to 20 pounds. The AMES Companies will only employ those who are legally authorized to work in the United States. The Company does not currently sponsor immigration visas for this role. EQUAL OPPORTUNITY EMPLOYER The AMES Companies, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by contacting Human Resources at 1-352-401-6135 or by sending an email to to make appropriate arrangements.

Job DescriptionStrategic Account Development Specialist — Industrial Staffing Location: Orlando, FL 32835 Job Type: Full-time | On the Road A Day in the Role You kick off the morning reviewing fresh leads from marketing, mapping your territory, and prioritizing high-potential accounts. By mid-day, you’re connecting with decision-makers across operations, HR, and marketing—via LinkedIn, phone, email, and face-to-face meetings—to uncover workforce needs and propose tailored solutions. In the afternoon, you partner with recruiters to translate client requirements into precise talent searches, shape proposals and RFP responses with internal teams, and maintain a healthy pipeline. You close the day by logging progress, tracking quotas, and planning follow-ups that deepen relationships and drive repeat and referral business. What You’ll Achieve • Consistently generate qualified leads from marketing campaigns and proactive outreach., • Build and sustain strong client relationships from first contact through the full sales cycle., • Meet and exceed revenue goals while growing gross margin and headcount within client accounts.Responsibilities You’ll Own, • Identify, pursue, and win new business through targeted outreach, networking, and relationship-building., • Leverage social media, online tools, and professional networks to develop high-quality opportunities., • Maintain a robust, accurate pipeline across assigned accounts and territory., • Deliver end-to-end, needs-based solutions that address client goals., • Present company capabilities and clear value propositions to stakeholders and executives., • Collaborate with internal teams to craft proposals, develop RFP responses, and shape strategic sales plans., • Partner closely with recruiters to understand job requirements and ensure top-tier talent delivery., • Share market intelligence, including staffing trends in the digital marketing and creative space., • Prospect via cold calls, emails, and in-person networking events., • Stay current on local market dynamics and staffing industry developments., • Promote long-term engagement through exceptional client care, timely follow-up, and service excellence.What You Bring, • 2–5 years in business development; experience in industrial staffing strongly preferred., • Bilingual (English/Spanish) preferred., • Outstanding interpersonal, verbal communication, and presentation abilities., • Proven social selling skills (e.g., LinkedIn) and comfort with professional platforms., • Track record of building a book of business from the ground up., • High standards for customer service and relationship management., • Excellent organization, planning, and prioritization., • Leadership qualities and a collaborative approach across teams., • Willingness and ability to travel throughout the assigned territory., • Proficient in Microsoft Office and general PC applications., • Goal-oriented, self-motivated, and committed to continuous improvement., • Strong decision-making, strategic thinking, and problem-solving skills.Benefits Include, • 401(k) with company match, • Medical, Dental, and Vision insurance, • Life Insurance, • Supplemental Insurance options, • Employee Assistance Program (EAP), • Paid Time Off (PTO) and Paid Holidays, • Travel Allowance, • Paid training and professional development support, • Career advancement opportunitiesExperience Required, • Staffing Industry: 2+ years (Required)Proficiencies, • Customer Service, • Measuring and Quoting, • Recruiting, • Territory Sales, • Outside Sales, • Inside Sales, • Process Development

Job Description Experience with A+ computer certification, Microsoft certifications, CCNA and or experience with desktop imaging or scripting preferred. Position Overview: We are seeking a Desktop Technician for our level 2 Helpdesk with strong desktop support experience, a customer-first mindset, and a background in call center or high-volume support environments. The ideal candidate thrives in fast-paced settings, resolves technical issues efficiently, and focuses on first call resolution to minimize downtime and improve user satisfaction. Key Responsibilities: • Receive incoming calls and provide Level 2 technical support via phone, email, and remote access tools., • Resolve hardware, software, and connectivity issues for end users on first contact whenever possible., • Document incidents and service requests with clear, concise, and complete information., • Escalate complex or unresolved issues to appropriate internal teams., • Maintain excellent communication and service etiquette, ensuring a positive customer experience., • Collaborate with internal IT staff to identify recurring issues and propose solutions for knowledge base improvements. Requirements: • 2+ years of Helpdesk/Desktop Support experience, preferably in a call center or high-volume environment., • Strong troubleshooting skills with Windows OS, Microsoft Office Suite, printers, and basic networking., • Proven ability to prioritize tasks and resolve issues on first contact., • Excellent written and verbal communication skills., • Customer-focused with a professional and courteous demeanor., • Familiarity with ITSM platforms (specifically ServiceNow) is a plus., • A+ or similar certification preferred.