westdrift Manhattan Beach - Group Sales Coordinator
14 days ago
Manhattan Beach
Job Description Job Title: Group Housing Reservations Coordinator Position Summary The Group Housing Reservations Coordinator is responsible for managing individual and group reservation requests in accordance with Marriott brand standards. This role oversees all aspects of group room blocks from contract execution through departure while also handling individual Business Travel reservations. The Coordinator serves as the primary liaison between Sales, Revenue Management, Conference Management, Front Office, and clients to ensure accurate setup, tracking, and fulfillment of group housing and reservation needs. Key Responsibilities Group Room Blocks & Sales Support • Set up, maintain, and audit group room blocks in Marriott systems (CI/TY, MARSHA, FSPMS)., • Accurately load group contracts, including room types, rates, cutoff dates, concessions, and billing instructions., • Monitor group pickup and pace; prepare and distribute pickup and pacing reports to Sales and Revenue Management., • Process rooming lists, changes, and special requests in a timely and accurate manner., • Manage group cutoffs, release dates, and block adjustments in alignment with Sales and Revenue Management strategy., • Communicate block status, risks, and opportunities clearly to Sales Managers and Revenue Managers., • Coordinate with Front Office and Reservations to ensure smooth execution of group arrivals, departures, and billing arrangements., • Ensure rate integrity and compliance with contract terms through regular audits., • Handle group-related guest inquiries professionally and in accordance with Marriott brand standards., • Handle individual and group reservations using Marriott systems including MARSHA, CI/TY, and FSPMS., • Maintain accurate and up-to-date reservation records, including preferences, special requests, and billing instructions., • Respond to reservation inquiries from direct guests, Marriott Bonvoy members, and third-party channels with clarity and consistency., • Provide timely, professional responses to phone, email, and third-party inquiries., • Assist guests with questions regarding rates, packages, amenities, and hotel features while delivering Marriott service excellence., • Communicate effectively with Front Desk, Sales, and Conference Management teams to ensure VIPs, special requests, and group arrivals are executed seamlessly., • Partner with the Business Travel Sales Manager to ensure corporate and preferred account reservations are handled accurately and efficiently., • Maintain working knowledge of corporate rate agreements (LNR/Consortia) and ensure correct rate code usage in MARSHA and FSPMS., • Track and report transient production trends; collaborate with Sales and Revenue Management to identify booking issues or opportunities., • Support business travel account servicing, including reservation changes, extended stays, rate audits, and blackout date management. Experience • 1–2 years of experience in hotel reservations, front desk operations, or sales support required., • High school diploma or equivalent required., • Exceptional attention to detail and accuracy., • Strong verbal and written communication skills., • Customer-focused with a warm, professional demeanor., • Proficient in Microsoft Office (Outlook, Excel, Word)., • Commitment to delivering exceptional guest service., • Consistent adherence to Marriott brand standards and policies., • Collaborative, professional, and inclusive team approach., • Based in the hotel’s administrative office., • May require flexible scheduling, including weekends, holidays, and periods of high occupancy.