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Summary The IT Specialist provides comprehensive IT support and ensures efficient resolution of technical issues. Responsibilities include diagnosing and troubleshooting system problems, performing hardware and software maintenance, and managing user accounts and IT assets. Key functions include monitoring IT assets, ensuring compliance, and enhancing helpdesk efficiency to meet service level agreements (SLAs). Position Responsibilities and Accountabilities Technical Support and Issue Resolution • Serve as the primary point of contact for employees seeking technical assistance via phone, ticketing systems, instant messaging, and email., • Diagnose and troubleshoot computer system issues individually or in collaboration with team members, identify root causes, and implement effective solutions., • Perform PC and MAC upgrades, repairs, and maintenance, including license tracking and hardware/software configurations., • Follow up on outstanding requests to ensure timely and thorough resolution while maintaining service level agreements (SLAs)., • Provide technical guidance to end-users on IT tools, systems, and processes to reduce downtime and enhance productivity., • Enabling and disabling user accounts, ensuring efficient configuration and deployment of desktops and workstations using standardized OS images and software., • Monitor and manage IT assets, maintaining accurate inventory records and addressing hardware and software needs proactively., • Conduct onboarding for new hires, including hardware setup and training sessions to ensure effective use of IT systems and tools., • Research and recommend hardware and software solutions, evaluating vendor products for cost-effectiveness and quality., • Conduct routine audits to maintain compliance, ensure equipment availability, and identify optimization opportunities. Qualifications and Competencies • Strong troubleshooting, analytical, and diagnostic abilities, • Excellent interpersonal and teamwork skills, • Proven problem-solving, communication, and organizational skills, • Ability to stay organized and create clear, thorough documentation for processes and procedures, • Working knowledge of network devices, including switches, access points, and firewalls, • Willingness to learn new technologies, adapt to evolving support needs, and contribute to service-excellence goals, • Experience with warehouse systems (e.g., Zebra scanners, pack stations) is a plus, • Ability to perform heavy lifting (50+ pounds), • Ability to travel as needed Education and Experience • Bachelor’s Degree in Computer Science or Information Systems a plus, • Minimum 3-5 years of IT experience required, • Windows and MAC support required, • Must be well-versed in network configuration and troubleshooting, • Must be able to support Windows Server 2012 and up, • Active Directory, GPO, DNS, and DHCP experience, • Avaya IP Office experience is a plus

Job Description iRocket is engineering fully reusable, fully autonomous small launch vehicles to enable responsive, cost-effective, and sustainable access to space. Our team is building both the space hardware and the ground / facility infrastructure needed to support frequent launches and mission operations. We are seeking an IT Specialist/Systems Administrator to support and grow our internal systems, networks, and infrastructure. This role will be key in ensuring reliable, secure, and scalable IT operations across the company. The Role • Maintain, support, and monitor internal IT systems (servers, workstations, network, cloud services, backups), • Plan and implement infrastructure upgrades, patches, and system improvements, • Administer identity and access management, permissions, and directory services, • Troubleshoot hardware, software, and network issues; provide helpdesk support, • Ensure cybersecurity best practices, security monitoring, and incident response, • Document IT architecture, policies, procedures, and system configurations, • Coordinate with external vendors, service providers, and contractors, • Support onboarding/offboarding of employees with IT provisioning Requirements • Bachelor’s degree in Information Technology, Computer Science or related field (or equivalent experience), • 3+ years of experience as a systems administrator, IT engineer, or similar role, • Experience managing Windows, macOS, and Linux environments, • Hands-on experience with networking (firewalls, VPN, switches, routing), • Familiarity with cloud platforms (AWS, Azure, GCP) and hybrid infrastructure, • Strong security mindset: experience with endpoint security, access controls, monitoring tools, • Ability to document, communicate, and collaborate with technical and non-technical stakeholders, • Proven ability to multitask, respond to urgent issues, and work in a fast-paced environment Benefits • Health Care Plan (Medical, Dental & Vision), • Retirement Plan (401k, IRA), • Life Insurance (Basic, Voluntary & AD&D), • Paid Time Off (Vacation, Sick & Public Holidays), • Family Leave (Maternity, Paternity), • Short Term & Long Term Disability, • Wellness Resources

Job Description Position: Systems Administrator & Support Specialist (National Law Firm) Location: Garden City, NY Comp Package: Salary up to 100k, Full Benefits, Bonus Eligibility, Tuition Reimbursement, 401K+, etc. Summary for Systems Administrator & Support Specialist: A nationally recognized U.S.-based law firm is seeking a Systems Administrator to support and secure the firm’s technology environment. This role combines hands-on systems administration with front-line helpdesk support for attorneys, paralegals, and staff in a fast-paced, deadline-driven legal setting. The ideal candidate will ensure system reliability, security, and responsiveness while delivering high-level, client-focused technical support. This is an excellent opportunity to join a collaborative firm that values growth, initiative, and long-term career development. Responsibilities for Systems Administrator & Support Specialist: • Administer and support core law firm systems, including document management, time and billing, and related legal applications, • Maintain and troubleshoot Windows servers, user workstations, printers, and network devices to ensure continuous availability, • Provide Tier 1–2 helpdesk support to attorneys and staff via in-person, phone, and remote channels, • Manage user accounts, security groups, and permissions within Active Directory and Microsoft 365, • Assist with onboarding and offboarding of legal staff, including hardware setup, account provisioning, access controls, and user training, • Deploy software updates, patches, and system enhancements in coordination with firm leadership, • Maintain IT documentation, asset inventories, and license tracking while supporting disaster recovery initiatives Requirements for Systems Administrator & Support Specialist: • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or equivalent hands-on experience, • 2–4 years of experience in systems administration and/or IT helpdesk support, preferably within a law firm or professional services environment, • Strong knowledge of Windows Server, Microsoft 365, Active Directory, and core networking concepts including DNS, DHCP, VPNs, and firewalls, • Proven ability to deliver high-quality technical support to demanding users in a deadline-driven environment, • Excellent communication, customer service, and technical documentation skills c7JzrTPb2C

Create new Helpdesk Solutions for end-users and IT. Work Helpdesk Tickets, which include hardware, software, OS, and account problems. Minimum of 2+ years of work experience in Desktop support/Helpdesk.

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities • Perform a wide range of technical tasks including but not limited to:, • OS installations, hardware diagnostics, and software setup, • Structured cabling (including drilling, running, and dressing cables), • Telecom work (punch-downs, demarc extensions, etc.), • Work independently across various environments: retail, medical, restaurant, and corporate, • Maintain a high standard of professionalism with clients, • Be on call and ready to respond to service requests within your territoryPreferred Skills & Experience, • PC and printer troubleshooting experience (a strong plus), • At least 1 year of I.T. or Telecom experience, and one of the following:, • A+ Certification, • Network+ Certification, • OR 5+ years verifiable field experience in I.T./TelecomRequired Equipment & Qualifications, • Reliable personal vehicle (Public transportation not accepted), • Valid drivers license, • Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers)., • Laptop with Ethernet port, • Smartphone with mobile hotspot, • Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage., • Punctual, courteous, and presentableCompensation & Perks, • Paid hourly while on site, • 1099 contractor position, • Travel pay included (based on time travel; approx. 80-mile radius from home), • App-based tracking for job time and travel, • Exposure to new and exciting technologies and clients, • Opportunity to expand your skills and industry knowledgeAbout AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Job DescriptionWe are looking for a skilled Desktop Support Technician to join our team in Uniondale, New York. In this role, you will collaborate with the Desktop Services team to ensure the seamless setup, deployment, and maintenance of laptops, as well as provide technical assistance to resolve user issues. The ideal candidate will have hands-on experience in troubleshooting hardware, software, and connectivity problems while maintaining documentation for processes and procedures. Responsibilities: • Prepare and image new and existing laptops using standard imaging tools., • Develop clear and comprehensive documentation for both new and established procedures., • Configure workstations and cubicles for new employees and contractors., • Address helpdesk tickets related to hardware, software, operating systems, and user accounts., • Provide support for end-user software, connectivity issues, and general IT services., • Maintain the security and integrity of enterprise data on client computers and during data transfers., • Oversee and manage printers, scanners, and other peripheral devices., • Administer user accounts, permissions, and storage allocations in line with privacy and security standards., • Diagnose and resolve workstation hardware and software issues, escalating complex incidents as needed., • Implement and recommend updates, patches, and reconfigurations for software and hardware systems.• A degree in computer science or a related field, or at least 2 years of experience in desktop support or helpdesk roles., • Certification in Microsoft Operating Systems or Networking is preferred., • Proficiency in PC systems (Windows 7/10/11) and Mac environments., • Familiarity with Office 365, Active Directory, web browsers, and other system software standards., • Demonstrated expertise in troubleshooting both software and hardware issues., • Experience in documenting configurations and maintaining procedural information., • Solid understanding of data privacy regulations and industry best practices., • Strong customer service skills paired with analytical and problem-solving abilities.