Systems Administrator
hace 5 días
Baltimore
Job Description Company Summary: We are a well-established, and growing technology firm that provides cutting-edge services to businesses across the country. We are committed to delivering top-quality customer service and innovative solutions to our clients. We are currently hiring a Systems Administrator to join our team and provide outstanding helpdesk support to our clients. NOTE: This is a hybrid/local position. Position Summary: The Systems Administrator serves as the primary technical resource in a small team environment for day-to-day operations and is responsible for the administration, security, maintenance, and continuous improvement of Bithgroup’s IT environment, including Microsoft 365, Azure, cloud, and on-premises infrastructure, networks, endpoints, and core business systems, while ensuring availability, performance, and supportability across the organization. This is a hands-on, high-ownership role that reports to the VP of Information Technology. The ideal candidate collaborates closely with IT leadership on priorities, process improvements, automation, compliance, and long-term planning initiatives, aligning with evolving best practices. Key Responsibilities: • Lead the day-to-day administration of Bithgroup’s IT infrastructure, including Microsoft 365, Azure, cloud, and on-premises systems, networks, endpoints, and related platforms, with additional support provided to Managed Service clients as needed., • Own security, network, and backup/recovery operations to ensure data availability and integrity., • Install, configure, secure, update, document, and monitor servers, firewalls, switches, wireless access points, endpoints, cloud services, and supporting infrastructure., • Diagnose and resolve hardware, software, network, connectivity, and security issues., • Document and maintain IT inventory, configurations, and SOPs., • Contribute to SOC 2 compliance initiatives supporting audits, gathering evidence, and maintaining security controls., • Collaborate with leadership to review internal processes and recommend improvements, new solutions, and workflow efficiencies., • Support and effectively manage timely Helpdesk and technical support for end-users., • Co-author Incident Reports and oversee escalations., • A curiosity-driven, adaptable problem solver who seeks ownership and an environment where they can learn, evolve, and have fun doing it., • Strong security mindset and attention to operational risk., • Demonstrated interest in automation, AI, and continuous improvement to streamline operations and improve outcomes., • Excellent written and verbal communication skills., • Commitment to excellent customer service., • 5+ years of relevant systems administration experience., • Strong background in Azure and Microsoft 365 administration, including Intune, Entra ID, and Exchange., • Fluent with PowerShell and multiple OS: Windows, macOS, iOS, Android, etc., • Familiarity with Hyper-V virtual environments and Red Hat Enterprise Linux (RHEL)., • Comfortable with scripting automation and light coding., • Fortinet Firewalls, • Action1 (Patch Management), • Blumira (SIEM), • Veeam (backup and replication), • Mimecast (email security), • WordPress (website administration), • Xcitium – Comodo (RMM)