IT Support Analyst
25 days ago
Long Beach
Job Description IT Support Analyst: FT-Exempt $70,000 - $75,000 DOE Reports To: Vice President IT Job Summary: Conducts select tasks and activities to design, test, implement, monitor, and maintain Century’s network, systems, and infrastructure under the guidance of the Network Team. Emphasis on supporting IT Infrastructure, new user-focused technology deployments, and ensuring that tasks are completed on time with full documentation. Key Responsibilities: • OPERATIONS, • Adhere to established standards and best practices. Ensure that audit and security requirements are followed where directed., • Assist with coordinating long-running projects between departments including creation of shared documentation, timelines, maintenance windows, and resource scheduling, • Maintain IT asset tagging and IT inventory database, • Ensure that server rooms and all IT storage areas are organized and secure, • Assist with the operation of Universal Warehouse’s internal applications., • Create and maintain documentation for IT systems within the scope of this role, • USER ADMINISTRATION, • Configure/install new hardware including employee workstations, • Administer technical support and software training for Universal Warehouse staff., • Provision accounts and permissions in accordance with best practices and with proper audit trails, • Support and install system/application updates on user systems, • Provide one-on-one and small group user training for new technology deployments, • SYSTEMS ADMINISTRATION, • Assist with new system implementations, • Maintain familiarity with all critical infrastructure and networking systems in use, • Administer business application systems within the scope of the network team, • Troubleshoot systems issues to a root cause and recommend steps to resolve, • Provide department coverage for routine work, • ADDITIONAL RESPONSIBILITIES, • Perform other related duties as required and assigned. KNOWLEDGE, ABILITY AND SKILLS: • Academic background with the Windows networking environment. Ability to adapt and apply that knowledge to real world IT systems under the direction of the Network Team., • Ability to competently troubleshoot desktop PCs and business applications, • Understands the importance of maintaining the systems integrity of design, logic, and data., • Ability to present facts and recommendations effectively in oral and written form., • Ability to establish and maintain effective relationships with others., • Proficiency in using and supporting Microsoft 365 products., • Self-motivated, • Strong written and verbal communication skills., • Good organizational and analytical skills. EDUCATION, TRAINING AND WORK EXPERIENCE: • Associate's or bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent certification, or military experience, • At least 2 years of experience of working with Desktop Hardware configuration, Microsoft Windows 10/11, Active Directory and PowerShell, MS Office Applications (Office 365), • Microsoft (MCP or MCSE), ITIL Foundations, A+, Network+ certifications, • At least 1 year of experience of working with Microsoft Exchange, • Academic or previous experience administering Windows Servers and Workstations, • Microsoft Azure IaaS and/or Virtualization experience preferred, • Previous troubleshooting experience with Hyper-V is preferred, • Previous SharePoint administration experience is preferred, • Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the employee is frequently required to talk or hear. The employee regularly is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms., • The employee is regularly required to sit for long periods of time; on occasion may need to climb or balance; and stoop or kneel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision; distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment and job sites is usually low, applicable to a business office. The above is a description of the current essential functions and duties and responsibilities of your position. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position. At the Company’s discretion, these essential functions, duties and responsibilities may be modified in the future to meet the business needs of the Company. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. I have read and understand this explanation and Job Description. Company DescriptionUniversal Warehouse Company’s goal is to achieve supply chain excellence through partnership, innovation and evolving technology to exceed customer’s expectations. Our business philosophy provides importers, exporters, retailers and manufacturers with distribution efficiency and supply chain savings. These strategies focus on programs that reduce cycle times and inventory expense while optimizing channel flow alternatives, on-time delivery and information management. In collaboration with our affiliates, Universal benefits from continuous investment in information applications and supply chain technology. Our flexibility and approach translates to direct customer cost-savings.Universal Warehouse Company’s goal is to achieve supply chain excellence through partnership, innovation and evolving technology to exceed customer’s expectations. \r\n\r\nOur business philosophy provides importers, exporters, retailers and manufacturers with distribution efficiency and supply chain savings. These strategies focus on programs that reduce cycle times and inventory expense while optimizing channel flow alternatives, on-time delivery and information management. \r\n\r\nIn collaboration with our affiliates, Universal benefits from continuous investment in information applications and supply chain technology. \r\n\r\nOur flexibility and approach translates to direct customer cost-savings.