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Job Description Job Title: Banquet Manager Reports To: General Manager Department: Food & Beverage / Events Location: NorthShore Country Club, Portland, TX Position Summary The Banquet Manager is responsible for overseeing the planning, coordination, and execution of all banquet functions and golf outings at NorthShore Country Club. This position ensures that events are executed flawlessly while delivering the highest standard of customer service. The Banquet Manager will serve as the primary liaison between clients, catering, kitchen staff, and service teams to ensure a seamless guest experience. Key Responsibilities Event Planning & Execution • Oversee all aspects of banquet operations, including weddings, corporate events, member functions, private parties, and golf tournament banquets., • Coordinate with clients, catering staff, and kitchen teams to ensure event details and timelines are executed flawlessly., • Supervise setup, service, and breakdown of all banquet and event functions. Golf Outing Management • Plan and execute all food and beverage aspects of golf outings and tournaments., • Coordinate timing, logistics, and layouts for pre-round meals, on-course stations, and post-round banquets or award ceremonies., • Collaborate with the Head Golf Professional and outside event organizers for seamless integration with golf operations. Team Leadership & Supervision • Train, schedule, and supervise banquet service staff to maintain service standards and efficiency., • Conduct pre-shift meetings to review assignments, timelines, and service expectations., • Provide on-the-floor supervision and hands-on support during events. Client Relations • Meet with potential and existing clients to discuss event goals, menu selections, room setups, and timelines., • Provide follow-up after events to ensure client satisfaction and address feedback., • Foster positive relationships to encourage repeat business and referrals. Administrative & Financial Oversight • Assist in budgeting and forecasting for banquet department revenue and labor., • Manage inventory of banquet equipment, linen, and supplies., • Track expenses and labor to ensure profitability of events., • Maintain accurate event files, BEOs (Banquet Event Orders), and service checklists. Qualifications Education & Experience • Minimum 3 years of experience in banquet or catering management, preferably at a private club, resort, or hospitality venue., • Experience coordinating golf outings or similar large-scale events preferred. Skills & Competencies • Strong leadership and communication skills., • Excellent organizational and time management abilities., • Knowledge of banquet service standards, dining room operations, and event logistics., • Proficient in event management software and basic Microsoft Office tools. Physical Requirements • Ability to stand and walk for extended periods., • Lift up to 40 lbs as needed for event setup., • Flexible schedule including nights, weekends, and holidays as dictated by event calendar. Work Environment This role requires a highly dynamic individual comfortable with a fast-paced, customer-facing environment. The Banquet Manager works both indoors and outdoors in varied weather conditions, particularly during golf outings.

Description Summary: The Credentialed Trainer I is responsible for training delivery, support, and all related tasks associated with their assigned application(s). The Credentialed Trainer works with the Principal Trainers, Clinical Informatics Analysts, Clinical Informaticists, Health System leaders and Education to assure end users can use the system. They identify individuals who may need additional support or training and provide support, as needed. They ensure that students can use the designated application effectively and efficiently. The Credentialed Trainer is credentialed in assigned application(s) and maintains proficiency. Responsibilities: • Help plan, organize, and teach classes required for the successful implementation and adoption of the electronic health record, • Collaborate with end users and Principal Trainers to ensure build, training, and support is aligned with approved workflows, • Collaborate with Principal Trainers to ensure coverage for all scheduled classes and support, • Responsible for classroom preparation, making sure materials are printed and available, classrooms are organized and clean, • Provide assistance in the maintenance of classroom information on online learning modules, assuring accuracy and completeness, • Provide onsite end user support through rounding, attending associate fairs and other support activities; proactively seek out support needs and provide innovative ideas, • Work with the provisioning team to assure associates have completed the appropriate training before access is granted, • Ability to review Visio workflows and articulate the process as it relates to documentation in the EHR (Electronic Health Records), • Customize and create job aides as assigned, using approved templates, and adhering to standardized style-guides, • Attend meetings, produce deliverables on time, and escalate issues or concerns appropriately, • Complete job shadows, deliver training, support, and build confidence for end users, • Function as an advocate for end users by relaying issues or opportunities for improvement to Principal Trainers, • Ability to test and troubleshoot the Training and build environment, • Training delivery including workflow-based and role-specific class content, eLearning, job aides, and Learning Home Dashboards, • Work under minimal supervision, • Elevate questions, problems, and significant challenges to more senior team members for direction or subject matter expertise on new or unprecedented assignments, • Require minimal instruction on day-to-day work and detailed instructions on new assignments, • Make decisions regarding own work on primarily routine cases, • Strong organizational and communication skills, • High School diploma required; Associate degree preferred, • One+ year of experience with education. Healthcare industry education preferred., • Preferred experience with adult learners, in-person, and virtual training, • Previous experience as a Credentialed Trainer, End User, Informaticist, Analyst, Logistics Coordinator, or Facilitator for one or more Epic applications is strongly preferred, • Experience in instructional design, training, using Epic system, • Experience with multiple full-cycle implementations, post-live support, and quarterly upgrade experience is preferred, • Experience with Microsoft Office suite including Outlook, SharePoint, PowerPoint, and Word, • Experience or willingness to learn Excel, Teams, Shifts, Tasks, and Lists required, • Experience with any industry LMS (Learning Management System) is preferred, • Proven track-record of successfully delivering projects on time and within budget, • Achieve designated Epic Credentialed status within 6 months of hire (or as agreed upon with manager) Full Time EEO is the law - click below for more information: We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (844) 257-6925.

Description Summary: The Credentialed Trainer I is responsible for training delivery, support, and all related tasks associated with their assigned application(s). The Credentialed Trainer works with the Principal Trainers, Clinical Informatics Analysts, Clinical Informaticists, Health System leaders and Education to assure end users can use the system. They identify individuals who may need additional support or training and provide support, as needed. They ensure that students can use the designated application effectively and efficiently. The Credentialed Trainer is credentialed in assigned application(s) and maintains proficiency. Responsibilities: • Help plan, organize, and teach classes required for the successful implementation and adoption of the electronic health record, • Collaborate with end users and Principal Trainers to ensure build, training, and support is aligned with approved workflows, • Collaborate with Principal Trainers to ensure coverage for all scheduled classes and support, • Responsible for classroom preparation, making sure materials are printed and available, classrooms are organized and clean, • Provide assistance in the maintenance of classroom information on online learning modules, assuring accuracy and completeness, • Provide onsite end user support through rounding, attending associate fairs and other support activities; proactively seek out support needs and provide innovative ideas, • Work with the provisioning team to assure associates have completed the appropriate training before access is granted, • Ability to review Visio workflows and articulate the process as it relates to documentation in the EHR (Electronic Health Records), • Customize and create job aides as assigned, using approved templates, and adhering to standardized style-guides, • Attend meetings, produce deliverables on time, and escalate issues or concerns appropriately, • Complete job shadows, deliver training, support, and build confidence for end users, • Function as an advocate for end users by relaying issues or opportunities for improvement to Principal Trainers, • Ability to test and troubleshoot the Training and build environment, • Training delivery including workflow-based and role-specific class content, eLearning, job aides, and Learning Home Dashboards, • Work under minimal supervision, • Elevate questions, problems, and significant challenges to more senior team members for direction or subject matter expertise on new or unprecedented assignments, • Require minimal instruction on day-to-day work and detailed instructions on new assignments, • Make decisions regarding own work on primarily routine cases, • Strong organizational and communication skills, • High School diploma required; Associate degree preferred, • One+ year of experience with education. Healthcare industry education preferred., • Preferred experience with adult learners, in-person, and virtual training, • Previous experience as a Credentialed Trainer, End User, Informaticist, Analyst, Logistics Coordinator, or Facilitator for one or more Epic applications is strongly preferred, • Experience in instructional design, training, using Epic system, • Experience with multiple full-cycle implementations, post-live support, and quarterly upgrade experience is preferred, • Experience with Microsoft Office suite including Outlook, SharePoint, PowerPoint, and Word, • Experience or willingness to learn Excel, Teams, Shifts, Tasks, and Lists required, • Experience with any industry LMS (Learning Management System) is preferred, • Proven track-record of successfully delivering projects on time and within budget, • Achieve designated Epic Credentialed status within 6 months of hire (or as agreed upon with manager) Full Time EEO is the law - click below for more information: We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (844) 257-6925.