Flex Staff Clinical Lead
3 days ago
Chicago
By joining our team, you’ll be part of our life-changing Mission and Vision. You’ll work in a truly inclusive environment where diversity and equity are championed through words and actions. You’ll contribute to an innovative culture that is second to none, one that embraces curiosity, discovery and compassion. You’ll play a role in something that’s never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes — as we Advance Human Ability, together. Job Description Summary The Flex Staff Clinical Lead will analyze, organize and direct office operations and procedures such as record keeping, preparation of payroll, information management, filing systems, requisition of supplies, customer service, scheduling and other clerical services. Responsible for efficiently managing workflow, scheduling and coverage for assigned flex staff. Supervises up to 50 flex staff from various role backgrounds. The Flex Staff Clinical Lead will consistently demonstrate support of the Shirley Ryan AbilityLab statement of Vision, Mission and Core Values by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute. The Flex Staff Clinical Lead will demonstrate Shirley Ryan AbilityLab Core Attributes: Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and Core Values (Hope, Compassion, Discovery, Collaboration, and Commitment to Excellence) while fulfilling job duties. Job Description The Flex Staff Clinical Lead will: Analyze the flow of administrative and other assigned non-clinical work for department/operating group by establishing priorities, assigning and distributing workload and monitoring performance to ensure the efficient completion of assigned tasks and projects. Participate in the recruitment, hiring, training, annual performance review and work assignment of clinical and non-clinical staff. Attract, develop, retain and counsel as necessary professional staff at expected levels to meet volume and quality service expectations through mentorship, continuing education, research opportunities, clinical ladder programs, practice council activities as well as working with SRALab Human Resources. Develop and implement a plan for recruitment and retention strategies for all flex positions. Oversee orientation, training and professional growth and development needs of staff, working in conjunction with the Clinical Instructor and Academy. Ensure compliance with regulatory agency standards and maintain personnel records for assigned staff. Participate in the development of operating and capital budgets and manages resources to budget and volume. Participate in the development of an on-going evaluation and improvement of clinical protocols and ensures staff understanding and compliance. Maintain environment of care through personal and staff compliance with policies and procedures. Communicate effectively with patients, families and staff to ensure a high level of satisfaction and to prevent and resolve conflict in a timely manner. In partnership with managers, provide leadership to the support departments across the continuum. Analyze, research, and develop systems and procedures for record keeping, retrieval and reporting. Prepare complex activity reports for guidance of management of all flex staff usage. Develop, review and update departmental/operating group policies relevant to assigned responsibilities. Interpret and direct staff to appropriate policy and procedural resources. Set and model department/operating group standards for behavior and productivity. Perform task of assessing complex needs and problem solving, assessing complex situations, requests or emergencies. Resolve most issues independently or utilizing other resources, ensure that needs are met. Customer service activities include reception, answering the telephone, greeting internal and external customers, determining the nature of the need or request, securing appropriate resources, and following-up to insure needs are met. Perform basic to complex record keeping and file maintenance tasks such as gathering, sorting, and filing materials and data. Identify need for and prepare plans for new files, filing systems and databases to ensure The Joint Commission and departmental guidelines. Process, verify and correct Human Resources documentation. Process non-reimbursable/reimbursable license requests, ensuring current professional licenses are on file and following up on missing information. Perform basic to complex bookkeeping functions including entering charges into computerized billing system, completing independent medical evaluations and other direct billing forms, completing and processing petty cash, travel and business expense, and license renewal reimbursements requests, including assigning accounts. Assist in the development of the annual budget and monitor assigned expense and income accounts including tracking, investigating, reporting and resolving variances. Perform a wide variety of complex typing and word processing tasks such as forms, form letters, correspondence, memos, lists, CV, presentations including outline, handouts and slide templates, articles and lengthy bibliographies and other reports using standard institute software of the institute and/or specific software required by the assignment. Schedule meetings, appointments, conferences, and travel arrangements, by preparing and distributing materials and coordinating meeting logistics such as needed. Attends meetings and composes minutes. Monitor supplies, equipment, and forms, determining appropriate levels of inventory, researching vendors, and tracking and deliveries. Manage payroll functions for all Flex Staff. Assists with scheduling of resources across system of care to ensure patient care needs are being met by coverage provided. Performs all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab. Reporting Relationships: Reports directly to the Associate Director Flex Staff, Interpreter Services, & Wheelchair Seating Center Knowledge, Skills & Abilities Required: Professional knowledge of practice and supervision, a level minimally acquired through Bachelor's degree from an approved school of nursing, physical therapy, occupational therapy or speech language pathology Current Illinois license as a RN, PT, OT, or SLP. A minimum of two years clinical management experience including supervision of staff preferred. High level of proficiency in keyboarding skills, and application of a variety of complex computer PC software, including word processing, spreadsheets, e-mail, and databases. Ability to use office equipment (photocopying, fax machine, dictaphone, calculator, multiline telephone, etc.). Proficiency in Microsoft applications: intermediate level skills in the use of Outlook, Word, and Excel; basic of PowerPoint. Ability to calculate figures and amounts such as discounts, commissions, percentages and volume. Ability to apply basic accounting principles, such as balance sheets, debits and credits. Strong interpersonal, written and verbal communication skills necessary to interact on a daily basis with internal and external customers and ability to direct staff. Ability to read, analyze and interpret data in order to effectively present information and respond to questions from groups of internal and external customers. Ability to write reports and general business correspondence. Analytical ability needed to prepare complex financial, budget and other reports, and other pertinent documents and department records. Advanced organizational skills necessary to efficiently prioritize and complete a variety of tasks and provide leadership. Ability to exercise independent judgment in assigned area of responsibility. Ability to collaborate effectively in a team setting in order to maximize quality and efficiently of operations. Working Conditions: Normal office environment with little or no exposure to dust or extreme temperature. Pay and Benefits*: Pay Range: $71,277.65 annually - $124,500.00 annually Benefits: Shirley Ryan AbilityLab offers a comprehensive benefits program that is competitive with our industry peers in our geographic locations: *Benefits and benefits’ eligibility can vary by position. Actual compensation will vary based on applicant’s experience and qualifications, as well as internal equity. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Equal Employment Opportunity ShirleyRyan AbilityLab is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.