Aesthetician - Pinellas
26 days ago
Seminole
Job Description Role and Responsibilities Clinical and Administrative • Perform professional consultations to assess patient skincare goals and develop individualized treatment plans aligned with provider care plans, • Perform aesthetic procedures, including but not limited to: SkinPen Microneedling, Hydrafacial, chemical peels, facials, dermaplaning, and extractions, • Demonstrate a thorough and evolving understanding of all products and services offered at Suncoast Skin Solutions, • Provide patient education on skincare, including product recommendations and adjustments to support treatment outcomes and reinforce provider-directed regimens, • Collaborate with providers to support continuity of care, including proactively identifying patients appropriate for aesthetic services (e.g., acne, pigmentation, aging concerns), • Review daily schedules in advance to identify opportunities for aesthetic collaboration and service utilization, • Accurately document all patient interactions, treatments, and recommendations in the electronic medical record (EMR), • Provide clear post-treatment instructions and home care guidance to support results and patient satisfaction, • Maintain treatment rooms and workspaces in compliance with OSHA and infection control standards, • Ensure all equipment is maintained and functioning according to manufacturer guidelines; escalate issues as needed, • Manage inventory of cosmetic and treatment products, including monitoring usage patterns and expiration dates Patient Engagement & Retention • Establish and maintain a consistent patient follow-up system to support retention, outcomes, and rebooking, • Conduct daily patient outreach (targeting approximately 5–10 patients per day) using approved communication tools, including:, • Post-treatment check-ins, • Re-engagement ("we miss you") outreach, • Education and service reminders, • Develop and utilize standardized patient communication messaging to ensure consistency in tone, education, and brand alignment, • Track patient engagement and follow-up activity using designated systems (e.g., CRM or tracking tools), • Identify and communicate trends in patient feedback, common objections, and gaps in service offerings, • Reinforce rebooking at the time of service and support long-term treatment planning for patients Business Development & Growth • Build and maintain a patient base through provider referrals, patient relationships, and consistent follow-up practices, • Identify and pursue local partnership opportunities (minimum expectation to evaluate and propose multiple local collaborations aligned with the patient demographic), • Collaborate with local businesses and community partners to increase brand visibility and patient acquisition, • Actively cross-promote services in-clinic by identifying appropriate patients and coordinating with providers and team members, • Contribute to grassroots marketing efforts by providing insight into local trends, patient preferences, and growth opportunities, • Participate in and support cosmetic events, promotions, and marketing initiatives; take ownership of at least one initiative to drive engagement and growth, • Support the implementation and utilization of service menus, comfort menus, and in-office educational materials, • Participate in the development, alignment, and consistent execution of aesthetic treatment protocols across providers and locations, • Apply standardized service language, consultation approaches, and post-care guidance to ensure a consistent patient experience, • Provide ongoing feedback on service demand, including frequently requested treatments not currently offered, • Support evaluation and adoption of new services, including treatments appropriate for diverse skin types and conditions (e.g., darker skin types, rosacea, eye-area treatments), • Complete required training and education to support new or expanded service offerings, • Promote and educate patients on retail products, addressing objections and recommending appropriate alternatives, • Track and communicate retail trends, including pricing objections, patient preferences, and product performance Operational Support • Cross-train in front and back office workflows to support clinic efficiency and patient experience, • Support implementation of workflows related to patient communication, service delivery, and follow-up processes, • Assist in maintaining consistency in operations across locations, including adherence to established systems and processes Professional Expectations • Demonstrates initiative, accountability, and ownership of both patient care and business outcomes, • Maintains focus and accuracy while performing detail-oriented and repetitive tasks, • Effectively manages time and prioritizes responsibilities in a fast-paced environment, • Adapts to change, including new services, protocols, and operational workflows, • Attends and actively participates in all required meetings, trainings, and continuing education Communication • Communicates clearly, professionally, and respectfully with patients and team members, • Adapts communication style to meet patient needs and comprehension levels, • Uses appropriate medical terminology and reinforces provider recommendations, • Demonstrates empathy, professionalism, and a patient-first approach, • Maintains consistent attendance, punctuality, and adherence to timekeeping procedures Legal & Compliance • Maintains patient confidentiality and ensures accurate, timely documentation, • Follows all guidelines for release of patient information, • Practices within scope of licensure, training, and competency, • Complies with all company policies and regulatory requirements, including OSHA and HIPAA Core Competencies • Strong attention to detail and organizational skills, • Proactive, solution-oriented mindset, • Ability to work independently and collaboratively, • Strong communication and interpersonal skills, • Accountability and follow-through on commitments, • Adaptability and ability to perform under pressure, • Positive attitude and openness to feedback Physical Demands • Prolonged standing, walking, and/or sitting, • Repetitive use of hands, wrists, and arms, • Frequent use of computers, phones, and medical equipment, • Ability to lift up to 25 lbs, • Occasional travel may be required Qualifications and Education Requirements • High school diploma required; Associate's degree or higher preferred, • Active Florida aesthetician license, • 1–2 years of experience in a dermatology or plastic surgery setting preferred, • Experience with EMR systems and general computer proficiency