Night Auditor PT
17 days ago
Wichita
Job DescriptionDescription: The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the Front Desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests, making reservations, prepare daily reports, balancing transactions. • Approach all encounters with guests and employees in a friendly, service-oriented manner., • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)., • Comply at all times with Mid-Continent Hospitality standards and regulations to encourage safe and efficient hotel operations., • Maintain a friendly and warm demeanor at all times., • Initiate and complete the End of Day process., • Run all reports as required for Food and Beverage audit., • Complete the Night Audit checklist for computer procedures daily., • Balance the day’s work (i.e., movie revenue, telephone postings, valet laundry, server’s and desk agent’s paperwork, etc.)., • Maintain cashiering responsibilities as per Front Office procedures according to Mid-Continent Hospitality standards., • Maintain Front Office computer system operation according to Mid-Continent Hospitality., • Fulfill all Front Office functions between the hours of 11:00 pm and 7:00 am., • Handle and follow through on all guest request daily from 11:00 pm and 7:00 am., • Follow safety and emergency procedures according to Mid-Continent Hospitality standards., • Maintain proper record keeping (i.e log books, etc.) according to Mid-Continent Hospitality standards., • Be familiar with all Mid-Continent Hospitality policies and house rules., • Complete the initial direct bills, daily, and place on the Controllers desk; attach folio/banquet check back-up to the bills., • Maintain radio contact with Security/other employees during entire shift., • Have a working knowledge of security procedures., • Prepare and distribute the Daily Flash Report as needed., • Transfer the master or house accounts as necessary., • Ensure employees are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow employees., • Maintain compliance with all company policies and procedures., • At least 1 year of progressive experience in a hotel or a related field required., • High School diploma or equivalent required., • College course work in related field helpful., • Previous supervisory responsibility preferred. Skills Needed: • Light work – exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Must be able to evaluate and select among alternative courses of action quickly and accurately., • Must work well in stressful, high pressure situations., • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary., • Must have the ability to assimilate complex information, data, etc. from the disparate sources and consider, adjust or modify to meet the constraints of the particular need., • Must be able to work in a self-managed environment., • Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations., • Must be proficient in Windows operating systems, company approved spreadsheets and word processing., • Must be effective at listening to, understanding and clarifying the concerns and issues raised by co-workers and guests., • Must maintain composure and objectivity under pressure.