Chief, Community Engagement and Institutional Accountability
2 days ago
Washington
Job DescriptionDescription: LOCATION: NCRC is an in-office employer based in Washington, DC with a hybrid work environment (HWE). Our offices are open five days a week, with Tuesday, Wednesday, and Thursday as in-office Community Days for all Washington, DC, area-based employees. Monday and Friday are designated remote work days where employees may choose to work remotely. With respect to Community Days (Tuesday, Wednesday, and Thursday), all Washington, DC-based employees are required to be in the office Tuesday and Thursday. Employees must be in the office on Wednesday when scheduled in-person meetings or other events occur. Wednesday should not be viewed as an additional remote work day. This position requires travel nationwide up to 50%. POSITION SUMMARY: The Chief of Community Engagement and Institutional Accountability (CEIA) is an executive leader responsible for designing, integrating, and executing NCRC’s core programmatic strategies to elevate community voice, strengthen institutional accountability, expand member engagement, and advance equitable investment practices. Reporting directly to the CEO and serving as a peer to other senior executives, the CEIA plays a central role in shaping organizational priorities and ensuring high-quality program execution across a complex, national portfolio. The Chief of CEIA leads a multi-division portfolio spanning community engagement and organizing, institutional accountability—including the community benefit agreement (CBA) lifecycle and fair lending strategies—membership and national convenings, place-based strategy integration, and the National Training Academy (NTA), which houses NCRC’s training, technical assistance, and capacity-building infrastructure. The role partners closely with the CEO and works cross-functionally to translate community priorities into durable systems change. The position requires significant travel and regularly serves as the public-facing representative of the organization when the CEO is unavailable. The Chief of CEIA holds strategic ownership of the programmatic fundraising strategy for all divisions reporting to the role. In close partnership with the Development function, the CEIA ensures that fundraising priorities, proposals, and multi-year funding strategies are grounded in community-defined needs, aligned with program design, and supported by clear outcomes and impact metrics. A core responsibility of this role is building staff capacity and implementing a comprehensive lifecycle strategy for NCRC members—from early engagement and onboarding to becoming high-functioning, independent coalitions affiliated with NCRC. DIRECT REPORTS: • Director of Institutional Accountability, • Director of Health Equity & Impact, • Director of Organizing & Advocacy, • Director of Membership & Events, • Director of the National Training Academy (NTA), • Special Assistant ESSENTIAL FUNCTIONS: The Chief of Community Engagement and Institutional Accountability is responsible for the following areas: EXECUTIVE LEADERSHIP & PROGRAM INTEGRATION • Serve as an executive leader reporting directly to the CEO., • Act as the senior executive responsible for the design, integration, and execution of core programmatic strategies., • Align organizing, institutional accountability, membership, place-based strategy, and training functions., • Ensure community voice and member insights inform organizational priorities. MEMBERSHIP, CONFERENCE, AND EVENTS • Oversee member engagement and value proposition strategies., • Oversees strategies, systems, and staffing necessary to achieve aggressive membership expansion goals under the strategic plan;, • Develops capacity-building programs and strategies for the NCRC membership;, • Leads development and execution of NCRC's annual conference, in collaboration with other executives;, • Provides oversight for other events, including national convenings, webinars, summits and council meeting logistical support;, • Supports and conducts conference fundraising; COMMUNITY ENGAGEMENT, ORGANIZING & COALITION STRATEGY • Lead national organizing strategy., • Direct listening sessions, campaigns, and coalition development., • Integrate organizing insights across organizational programs., • Leads and collaborates on executive-level corporate engagement around community benefits agreements and partnerships;, • Leads strategies to coordinate all NCRC departments to support membership growth efforts;, • Develops and implement strategies to expand NCRC’s locally-based engagement; INSTITUTIONAL ACCOUNTABILITY • Lead national institutional accountability and fair lending strategies;, • Oversee development, negotiation, and monitoring of community benefit agreements (CBAs)., • Works with external stakeholders to combat discrimination in lending and housing, including managing relationship with HUD;, • Oversees NCRC’s fair lending and fair housing research, analysis and compliance monitoring and testing program;, • Guide regulatory comment letters and accountability reporting, • Collaborates with NCRC internal and external counsel in filing litigation and resolution of cases through mediation, conciliation, or other settlement forms;, • Collaborates with other Executives to pursue strategies to confront discrimination in financial services, housing, or other mission-relevant fields. CAPACITY BUILDING & NATIONAL TRAINING ACADEMY (NTA) OVERSIGHT • Ensure training and technical assistance align with organizational priorities., • Lead national capacity-building planning. PROGRAM STRATEGY & FUNDRAISING ALIGNMENT • Own development of programmatic fundraising strategies for CEIA-led divisions., • Partner with Development on proposals, case statements, and funder engagement., • Align program budgets, deliverables, and reporting with funding commitments. BOARD ENGAGEMENT & GOVERNANCE SUPPORT • Serve as staff liaison, or designate senior staff, for assigned Board committees., • Prepare materials and support Board engagement on program strategy. BUDGET, STAFFING & PERFORMANCE MANAGEMENT • Oversee budgets, staffing, and resource allocation., • Mentor and evaluate Directors and the Special Assistant. TEAM DEVELOPMENT & ORGANIZATIONAL CAPACITY BUILDING • Develop staff expertise in community and economic development., • Implement a comprehensive member lifecycle strategy. OTHER: • Represents NCRC publicly, • Strategic Systems Leadership, • Program Integration, • Equity-Centered Decision Making, • Executive Communication, • Organizational Stewardship, • Collaborative Leadership, • Data-Informed Decision Making, • Change Leadership, • Executive Presence, • Hybrid Team Leadership, • Negotiation Skills, • Attention to detail and ability to prioritize, • Team player who works well in small, fast-paced, highly collaborative environments., • Ability to travel nationwide up to 50%. QUALIFICATIONS: • Advanced degree preferred, and 10+ years of progressive leadership experience;, • Committed and pragmatic professional with a successful track record of advancing and operationalizing equity and belonging, • Experience owning program strategy in partnership with development teams., • Experience leading hybrid teams., • Ability to travel extensively., • Executive presence to represent the organization., • Expertise in CRA, fair lending, organizing, or community development finance., • Non-Profit organization management and commitment to civic engagement, • Demonstrated knowledge of fair housing and fair lending laws;, • Demonstrated budgeting and financial management experience, • Demonstrated commitment to advancing the needs of low- and moderate-income communities and communities of color. Compensation details: 210000-238000 Yearly Salary PIafb74b266f65-25405-39255214