Jr Client Onboarding Specialist
6 days ago
Davie
Job DescriptionAbout Us At The Pharmacy Hub, we collaborate with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products directly to patients. Our expertise allows us to seamlessly distribute pharmaceuticals, medical devices, and other healthcare products to consumers, ensuring greater accessibility and convenience. Core Values The Pharmacy Hub is dedicated to breaking barriers in healthcare by championing access, intervention and affordability. • Customer-first mindset - we develop strong partnerships with telehealth platforms and healthcare companies to enhance access and understand their specific needs, • Innovation for intervention in care - we develop advanced compounding solutions and products to better support patient health outcomes The Client Onboarding Specialist is responsible for guiding new clients through the onboarding process, ensuring they have a smooth and successful transition to our services. This role requires excellent communication skills, attention to detail, and a client-centric approach to problem-solving. Qualifications: • 1+ years of experience in client onboarding, customer success, or account management., • 1+ year of experience using Microsoft Office applications., • Technical aptitude with the ability to learn new software quickly., • Experience with CRM and onboarding tools (e.g., HubSpot, Salesforce, Wrike, or similar platforms)., • Excellent communication, negotiation, and presentation skills., • Ability to manage interpersonal relationships at all levels within the company., • Competent in MS Windows, MS Office, and Google applications., • Familiarity with API integrations and software configurations., • Exceptional organizational and time management skills., • Ability to adapt to the company's fast-paced environment., • Strong command of English (written and spoken); bilingual is a plus., • Serve as the primary point of contact for new clients during the onboarding process., • Communicate directly with clients via email, phone, and in person., • Assess client needs and ensure proper alignment with company services., • Develop and refine onboarding materials to enhance client education and experience., • Monitor client engagement and adoption metrics during onboarding., • Provide feedback and improvement suggestions to internal teams based on client experiences., • Educate clients on pricing structures, service packages, and value-based offerings., • Ensure transparency in service agreements and benefits to maximize client satisfaction., • Ensure all onboarding activities adhere to company policies and regulatory requirements., • Maintain accurate documentation of client agreements and compliance records., • Foster strong client relationships that align with company values and service excellence., • Advocate for a positive client experience and act as a bridge between clients and internal teams., • Maintain accurate records of client interactions and onboarding progress., • Collaborate with internal teams (e.g., Sales, Support, and Implementation) to streamline processes., • Identify areas for improvement in the onboarding process and suggest strategic enhancements., • Align client onboarding goals with broader company objectives to drive retention and satisfaction., • Ensure fair and inclusive client interactions throughout the onboarding process., • Address any concerns professionally while upholding company values., • Additional projects and responsibilities may be designated by the supervisor Work Schedule • Standard: Monday to Friday, • 100% on-site position based in Miami Gardens and Davie, • Must be flexible to adapt to inspections, audits, or urgent needs Pay Range$50,000—$51,000 USD Benefits: • 401(k) with up to 4% matching, • Medical, dental, vision and life insurance, • Paid time off If you're ready to join a company that values hard work, dedication, and teamwork, apply today! We look forward to welcoming you to The Pharmacy Hub and working together to deliver top-tier pharmacy fulfillment solutions.