Treatment Coordinator
14 days ago
Austin
Job DescriptionDescriptionThe Treatment Coordinator plays a critical role in managing the end-to-end process for allergy drop and injection (SCIT) treatment orders dispensed through our compounding pharmacy. This position focuses on delivering exceptional customer service, ensuring accurate billing and collections, and maintaining seamless coordination for new and follow-up treatment orders to support overall patient satisfaction. Schedule: Monday-Thursday 9 am- 6 pm Friday 11 am- 3 pm (Full-time) This is an on-site position located at: 5929 Balcones Dr #200, Austin, TX 78731 Key Responsibilities • Process new or renewals of SCIT/SLIT prescription orders promptly and accurately., • Monitor schedules to ensure timely processing and delivery of orders., • Process all delegated prescription orders by the end of the day of date assigned., • Utilize Practice Management, Treatment Software and Credit Card Payment systems to accurately enter prescription order information, update patient records and process account payments, • Create treatment charges and transfer credits for charges in the Practice Management Systems, • Communicate cost details to patients based on the various payment options for SLIT., • Identify, initiate and manage the authorization process for all assigned prescriptions., • Ensure all billing and collection practices are compliant and accurate., • Collaborate with the billing or front desk office teams to address any discrepancies or issues., • Resolve patient concerns and provide clear, empathetic communication., • Make outbound patient calls as assigned to respond to email or voicemail inquiries, • Make outbound patient calls when a patient’s credit card on file is declined, • Build strong relationships with patients to encourage continuity of care., • Identify opportunities to enhance patient satisfaction and retention., • Support retention of current immunotherapy patients by utilizing all available treatment options, cancellation processes and tools, • Running Declined Payment Reports bi-weekly., • Monitoring and responding to patient messages via-Patient Portal.Competencies Competencies • Must have proficient communication and customer service skills, • Must be proficient with Google Sheets & other G Suite platforms, • Must be able to handle heavy call volume, • Must thrive in a fast-paced environment, • Must have an exceptional attention to detail, • Self-starter, motivated to complete additional duties when time allows, • Ability to handle confidential and sensitive patient information, • Ability to work well with others and responds cooperatively to supervision and feedback, • 1+ year of healthcare experience, • 2+ years of customer service experiencePreferred education and experience, • 1+ Years of experience in a high call volume call center environment Benefits • Monthly Bonus opportunity, • Medical, Dental and Vision Insurance, • Generous Paid Time Off and Paid Holidays, • 1 Half-Day a Week, • 401(k) + Generous Employer Match, • Life Insurance, • Events & Parties, • Parking Onsite... AND MORE! Explore More About AspireInstagram - - – Aspire Allergy & Sinus is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.