Receptionist - Family Medicine Practice
5 days ago
Jamaica
Job DescriptionBenefits: • 401(k), • 401(k) matching, • Flexible schedule, • Health insurance Position Summary The Receptionist serves as the first point of contact for patients, ensuring a friendly, professional, and efficient experience during every interaction. This role is central to maintaining smooth patient flow and supporting a highvolume clinical environment. The ideal candidate is warm, accommodating, organized, and comfortable multitasking during busy periods. This position directly supports inoffice functions and helps reduce administrative bottlenecks. Key Responsibilities • Greet patients warmly and maintain a positive, professional tone throughout all interactions., • Managing walkins vs scheduled patients, • Answer incoming phone calls, following established protocols for handling multiple calls, placing callers on hold, or forwarding as needed., • Schedule appointments and manage provider schedules., • Verify patient insurance information and determine copay amounts when applicable., • Perform intake duties for new patients, including collecting identification and required information., • Assist with medication refill requests and coordinate outgoing letters or documentation., • Forward calls or inquiries to appropriate staff/departments using the offices intercom or phone system as needed., • Collecting copays, outstanding balances, and issuing receipts, • Confirming reason for visit and updating demographics, • Managing checkout tasks (followup appointments, referrals, instructions), • Support medical assistants by offloading administrative tasks during highvolume periods., • Maintain HIPAA-compliant handling of protected health information., • Ensure a smooth, organized, patientcentered workflow every day., • Use Microsoft 365 Office (Outlook, Teams, Word, Excel) for communication, scheduling, and administrative productivity., • 13 years of experience in a medical office or highvolume customerfacing administrative role., • Strong communication and customer service skills., • Ability to multitask and remain composed during peak hours or heavy call volume., • Familiarity with insurance verification processes preferred., • Comfort using a VoIPbased phone system and digital tools for administrative work., • Proficiency in Microsoft 365 Office applications., • Experience with an EMR system, preferably eClinicalWorks (eCW)., • High level of professionalism, reliability, and interpersonal awareness.