Technical Support 2
hace 3 días
Hialeah
Job Description Essential Job Duties: • Configures, installs, and troubleshoots PC systems and peripherals., • Configures, installs, and troubleshoots switches and routers., • Applies general knowledge of networking and cybersecurity principles., • Provides helpdesk and technical support via online platforms, email, and phone., • Delivers training, performs repairs, and conducts preventative maintenance., • Ensures high-quality end user support across equipment, software, communications, and training., • Configures and tests of customer-purchased equipment prior to shipment., • Creates and manages support tickets in the helpdesk system., • Assists the Systems and Network Manager with network and communication projects., • Develops a strong understanding of company products, equipment, and customer requirements., • Adheres to internal procedures and recommends improvements when necessary., • Provides emergency technical support during weekends or after hours when scheduled., • Maintains professionalism in all customer interactions., • Works in accordance with company safety and quality standards., • Maintains a safe and clean work environment., • Performs other related duties as assigned., • Maintains accurate hardware and software inventory records., • Updates and manages helpdesk applications to build a support activity database., • Understands company operations and ensures IT support aligns with corporate goals., • Trains and assists IT Support Specialists., • Resolves helpdesk tickets escalated from Technical Support Level 1., • Bachelor of Science in Information Technology (BS), Computer Science, or a related field; equivalent formal training or certifications may be considered., • Minimum of three (3) years of hands-on experience in the Information Technology (IT) industry., • Experience with configuring, installing, and troubleshooting PC systems, peripherals, switches, and routers., • Familiarity with helpdesk operations, ticketing systems, and remote support tools., • Working knowledge of network infrastructure, cybersecurity principles, and system administration., • Experience supporting end users in a technical environment, including training and preventative maintenance., • Exposure to Controlled Unclassified Information (CUI) handling and compliance is preferred., • Certifications such as CompTIA A+, Network+, Security+, or Cisco CCNA are highly desirable., • Experience working in a customer-facing technical support role with strong communication and problem-solving skills., • Legal Requirement: Must be a U.S. person (U.S. citizen or lawful permanent resident) to comply with federal contracting regulations. Must be a US person as defined by ITAR., • Requires sitting for extended periods of time., • Requires dexterity and coordination to handle files and paperwork., • Requires climbing ladders when necessary to complete tasks., • Requires occasional lifting of materials (up to 25 lbs.), including files and reference documents., • Requires minimal reaching for items above and below desk level., • Requires movement throughout the building to complete tasks., • Requires strength, coordination, and visual acuity to operate a keyboard and video display terminal for prolonged periods., • Requires travel as needed.