Retail manager jobs in Grand Rapids, Michigan - Page 3Create job alerts

Job Description At Betten Baker, our organization continues to grow and we are looking for the best-of-the-best to grow with us. We are seeking an experienced Service Director who can take over all facets of a service department and elevate the team to the highest level of performance. If you have a proven track record of maximizing Technician proficiency and customer satisfaction, all while driving additional gross profit, your next job awaits! What the right candidate brings to the table: • You’ve done this job before. You have the playbook and you know how to execute., • You have turned an average service department into a best-in-class money maker., • You are not the person needing the training, you are the person doing the training. Coaching and Leadership • Oversees staffing levels and promotes associate engagement by recruiting, hiring, training, coaching, evaluating, motivating and rewarding Service Department personnel., • Communicates departmental and individual goals and objectives to ensure a mutual understanding of job expectations and requirements., • Pushes accountability through all levels of the department; addresses under-performers with urgency., • Knows the developmental needs of team members; makes training a priority., • Is always recruiting, attracting top talent to the dealership., • Expects to lead in CSI performance and instills the same expectation in every team member., • Puts the customer experience at the forefront; does not allow it to be compromised by conflicting policies, pay plans or individuals., • Builds the optimal shop structure and work distribution processes for maximizing Technician productivity., • Develops and trains Advisors to achieve the very best RO Quantity and Quality., • Designs and implements processes that are clear, sustainable and drive the desired outcomes., • Attacks areas of waste; keeps receivables, unapplied time and policy expense within guides., • Generates expected profits by controlling pricing, productivity, personnel expense and operating expense., • 10 years of experience in the retail automotive service and parts business, • 5 years of experience as a Service Manager/Director., • Experience with the CDK dealer management system is a bonus., • A current valid driver’s license and insurability rating is required, • Company vehicle, • Health, dental, life and vision insurance, • 401(k), • Paid Time-Off, • Continued professional development