Recovery Engagement Specialist I - Women's Campus
20 days ago
Raleigh
Job Description Role Summary: This role provides social support and non-medical detoxification services in a community-based detoxification unit for individuals experiencing homelessness and substance use challenges. The position also offers support in other programs as assigned by the Detox Coordinator or Detox Resource Coordinator. During shifts, responsibilities include ensuring the safety and well-being of participants, maintaining accurate documentation, and managing crisis situations as needed. Role Requirements and Preferences: Required: • Completion of Peer Support Specialist certification within 6 months of employment or position is forfeited., • If HT program graduate, at least 9 months of off campus recovery completed., • Minimum of 6 months of sustained recovery and demonstrated knowledge of recovery principles., • Completion of a High School Diploma or equivalent., • Familiarity with the Healing Transitions service model and the recovery process.Key Competencies:, • Customer Service: Demonstrates a non-judgmental approach, active listening skills, and the ability to provide compassionate support., • Decision-Making: Utilizes sound judgment and available resources (such as the policies and procedures manual, colleagues, on-call staff, and supervisors) to make informed decisions., • Attention to Detail: Responsible for maintaining thorough, accurate, and timely documentation., • Self-Care and Professional Boundaries: Effectively manages a high-stress environment while responding to crises with emotional stability and resilience. Maintains appropriate professional boundaries and makes self-care a high priority., • Teamwork and Collaboration: Possesses strong communication and interpersonal skills to foster teamwork. Effectively exchanges information to support the safety and efficiency of operations., • Assess the health and well-being of clients and guests at all times, including regular shelter rounds., • Evaluate clients for current/recent problems, orientation level, discomfort or pain, and signs of withdrawal or intoxication per detox guidelines., • Monitor for medical or psychiatric emergencies and make appropriate referrals., • Assess and manage risks related to violent, self-destructive, or dangerous behaviors., • Ensure clients and guests complete and sign all required intake documentation (e.g., Consent for Treatment, Client Rights, HMIS, VI-SPDAT)., • Complete Intake Form, Medical, Substance Use, and Psychosocial assessments with client participation., • Take client photographs for detox records., • Maintain accurate and confidential client and guest records (e.g., detox files, shelter cards, rosters)., • Complete Property and Medication Receipt Logs and related forms for personal belongings and prescriptions., • Introduce and orient clients and guests to the detox center or shelter., • Provide guests with pertinent resources and information (e.g., resource packets, meeting sheets)., • Spend time listening to guests, offering support, and connecting them with resources as needed., • Transport participants from pick-up locations to the shelter daily., • Coordinate chores, kitchen and laundry volunteers, meeting attendance, and meal transportation., • Coordinate after-hours referrals from law enforcement, community providers, or first-time guests., • Maintain accurate inventory of items issued to overnight guests (e.g., towels, blankets)., • Collaborate with on-duty staff and utilize On-Call support for decision-making., • Ensure a safe environment is maintained at all times., • Adhere to all Healing Transitions policies. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This role routinely uses standard office equipment such as rescue equipment, computers, vital equipment, surveillance monitors, phones, photocopiers, filing cabinets and fax machines. Reasonable accommodations may be made to enable individuals living with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid outside weather conditions. The noise level in the work environment is usually moderate. Physical Demands: This role requires regular communication, both speaking and listening. Frequent tasks include sitting, reaching, and handling objects, while occasional activities involve standing, walking, bending, kneeling, or crouching. Employees may need to lift or move items over 30 pounds. Vision requirements include close, distance, color, peripheral, and depth perception, as well as the ability to adjust focus. Employees must maintain CPR certification and be physically capable of performing CPR and overdose reversals in emergencies. Reasonable accommodations are available to support individuals living with disabilities in fulfilling these responsibilities. Language Requirements: English is the primary language of software, documents, participants, and staff of HT, though speaking additional languages is a valuable asset. Must have the ability to read, analyze, and interpret common documents; the ability to respond to common inquiries or complaints from participants, or members of the community; and the ability to effectively present information to top management and public groups. Travel Requirements: There may be mandatory meetings and/or trainings that take place on another campus or location. You are required to travel to the appropriate location at these times.