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  • Enrollment & Customer Experience Coordinator
    Enrollment & Customer Experience Coordinator
    2 months ago
    Full-time
    Roselle Park

    Job Title: Enrollment & Customer Experience Coordinator Location: Fusion Dance Centre Reports To: Studio Director / Operations Manager Employment Type: Full-Time (may include evenings & weekends) Position Overview The Enrollment & Customer Experience Coordinator is the primary point of contact for new and returning students and families. This role is responsible for managing the enrollment process, delivering exceptional customer service, and ensuring a positive experience that reflects Fusion Dance Centre’s values of creativity, community, and excellence. Key Responsibilities 1. Enrollment Management • Respond to inquiries regarding class schedules, pricing, and program offerings., • Guide new students and families through the enrollment and registration process., • Manage re-enrollments, waitlists, and class placements., • Maintain accurate student records and class rosters using the studio management system., • Track incoming leads and follow up to maximize enrollment growth and retention. 2. Customer Experience & Communication • Welcome students and parents warmly in person and via phone/email., • Provide clear, professional communication about studio updates, policies, and events., • Address concerns or questions promptly, escalating when necessary., • Help create a supportive, friendly, and family-oriented studio environment. 3. Front Desk & Administrative Support • Manage daily front desk operations during class hours., • Process payments, billing inquiries, and account updates., • Assist with recital preparations, workshops, and studio events., • Coordinate with instructors and staff to ensure smooth class flow., • Maintain cleanliness and organization of the lobby and reception area. 4. Marketing & Engagement Support • Assist with social media posts, email newsletters, and promotional materials., • Support open houses, trial classes, and community events to attract new students., • Collect and track customer feedback to improve services and programs. Qualifications • Associate’s or Bachelor’s degree preferred (Business, Communications, Marketing, or related field)., • Previous customer service, sales, or administrative experience required; performing arts or fitness environment is a plus., • Strong communication, interpersonal, and problem-solving skills., • Detail-oriented with excellent organizational and multitasking abilities., • Proficiency in Microsoft Office, Google Workspace, and CRM/studio management systems (e.g., Jackrabbit, MindBody)., • Positive, friendly attitude and a genuine interest in dance and community culture. Work Schedule • Must be available during studio operating hours, including afternoons, evenings, and select weekends. Compensation & Benefits • Competitive salary based on experience., • Employee discounts or complimentary studio classes., • Opportunity for growth within the studio’s administrative and customer service team.

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  • Catering Coordinator
    Catering Coordinator
    2 months ago
    $16–$19 hourly
    Full-time
    Lincoln Park

    We are living our Purpose – To Care Deeply about People, Helping them to Eat Well and Be Happy. This Purpose shapes everything we do and is why we are in business. We are using our service priorities - Safety, Friendliness, Presentation, and Efficiency to help us make decisions at work every day and are critical to the success of our business goals. Job Title: Catering Coordinator Department: Catering/Demonstration Supervised by: Assistant Store Managers, Store Manager Job Summary: The Catering Coordinator is a Non-Affiliated Associate who is a main point of contact for receiving and recording all catering orders that are placed in person, on the phone or online. The Catering Coordinator must consistently be personable and a role model for hospitality in the store – with Associates and clients, as well as provide attentive, friendly and knowledgeable service. Minimum Required Qualifications: The minimum required qualifications of this position include, but are not limited to, the following: • Ability to develop and maintain professional relationships., • Ability to use the telephone for over-the-phone orders., • Ability to proficiently read, write, speak, analyze, interpret, and understand the English language., • Ability to perform basic math skills., • Ability to stand/walk for the duration of a scheduled shift, • Ability to work in varying temperatures., • Ability to use the computer for online orders., • Ability to stand, bend, twist, reach, push, pull and regularly lift 25 lbs., and occasionally lift 60 lbs., • Ability to work with a wide variety of fresh, dried and/or processed products, spices and powdered substances without negative allergic consequences., • Have strong hospitality skills with a commitment to the delivery of excellent client services., • Resourceful, self-starter, strong interpersonal skills., • Excellent written and verbal communication skills and proficient with Microsoft Office., • Ability to interact with Customers in a friendly and helpful way., • Ability to work cooperatively with others., • Ability to work all assigned work schedules and comply with all time and attendance policies. Essential Job Functions: Performance of the essential functions of this position require the Associate to possess the minimum qualifications listed above. These functions include, but are not limited to, the following: • Manage the flow of catering orders – from the Customer and production side of the business., • Maintain communication with Department Managers regarding orders/changes or any issues in a timely manner., • Coordinate, schedule and communicate all pick-ups and deliveries to the Client, Department Managers, Customer Service, etc., • Have product knowledge, (i.e. servings, amounts, cost, and complimentary items to suggest)., • Conduct in-store demonstrations providing samples to customers., • Utilize Wakefern’s Order Ready On-Line catering tool to maximize data tracking., • Utilize social media, and local events to continue to grow the ShopRite Kitchen catering brand., • Develop and maintain Customer relationship processes, such as phone calls and hand written notes following an event to ensure satisfaction, reminder notes related to annual events such as birthdays, etc., • Utilize Wakefern resources as necessary, taking part in all training opportunities – online or in-person., • Regularly lift, pull, push and rotate equipment and merchandise that weights 25 lbs., and occasionally weights up to 60 lbs., • Maintain signage on all items to alert Customers to product choices and ingredients., • Perform all duties in accordance with all Federal, State and Local regulations as they pertain to the Catering operation (i.e. wearing approved hat or hair net, gloves, etc.)., • Be knowledgeable in the Company’s HAZCOM program and perform all duties in accordance with manufacturer’s label instructions for the safe and proper use of all chemical products., • Dress and groom according to Company policy including uniform, name badge and hat or hair restraint requirements., • Perform duties in accordance with QA hand washing standards and use disposable gloves when handling food., • Perform all duties in accordance with Company rules, policies, safety requirements, and security standards and all Local, State and Federal health and civil code regulations., • Greet all Customers and provide them with prompt, courteous service and assistance., • Check prices and be knowledgeable about location of items in the store., • Promote for sale any current charitable promotions to Customers., • Understand and adhere to Company shrink guidelines as relates to Catering Operations., • Provide Customers with superior service., • Complete all applicable department training programs., • Perform all duties in accordance with ShopRite Service Priorities (Safety, Friendliness, Presentation, and Efficiency)., • Maintain a clean, neat, organized and safe work environment., • Observe safe methods of performing all duties., • Work overtime as assigned., • Work cooperatively with others., • Stand in department for duration of scheduled shift, which may exceed 8 hours per day., • Must be 18 years or older to operate balers, hi-lo’s, power jacks, and slicing machines., • Perform other duties as assigned.

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