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Job Description Job Title: Service Advisor Department: Service Supervisor: Service Manager Summary Description Intake of customer vehicles, diagnose problems and service needs; sell service and/or parts and communicate job status to customer. Duties and Responsibilities • Ensure that repair orders are complete, legible and clearly described on the repair order., • Estimate costs and completion times at point of sale. Clearly communicate them to customer., • Review work-in-progress to ensure quality and timeliness., • Assist technician to determine correct part numbers on repair orders and assist the parts department with picking and posting of parts used., • Make estimates for internal and wreck repairs with the assistance of the Service Manager., • Forward all customer paid, warranty, and internal repair orders., • Greet customer immediately, in a courteous and friendly manner., • Handle telephone transactions quickly, and courteously., • Notify customers ASAP of any changes, delays, or additional work needed., • Upsell additional services that would benefit the customer and their overall riding experience., • Handle customer complaints reasonably, showing empathy and a positive attitude., • Give special attention to repeat repairs to ensure the situation is corrected., • Ensure customer’ vehicle is cleaner than when it was dropped off., • Perform other related duties as assigned or requested. Supervisory Responsibilities • None Qualifications & Job Requirements • Outgoing, friendly personality and superior communication and customer service skills., • Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them., • Experience with Point-of-Sale and parts & service management computer software or the ability to quickly learn., • Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet., • Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus., • Maintain a positive attitude and relationship with all other employees., • Capable of pushing and loading motorcycles., • High school diploma or equivalent., • Valid driver’s license and motorcycle endorsement., • Passion for the motorcycling lifestyle and riding community., • Attention to detail., • High energy level needed., • Ability to work a flexible schedule including weekends, Holidays, and evenings., • Proficient in meeting deadlines on a timely manner. Physical Demands • Requires the use of both hands., • Frequently required to bend, stop, crouch, reach, handle tools and lift 50lbs of material., • Requires the ability to balance and push an 800+lb motorcycle. Working Conditions • The noise level in the work environment is usually loud., • Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department., • Occasionally exposed to exhaust fumes or other airborne particles., • Frequently works near moving mechanical parts.

Want to build a brighter, bolder future and cultivate your career? Join Ecolab’s team and help create a world in which we all thrive. Our Institutional team enhances customer success in sectors like hospitality, foodservice, long-term care, commercial, education, and government by focusing on satisfied guests, protected reputations, and efficient operations. Committed to building lasting relationships, we leverage our industry expertise and science-based guidance in cleanliness, food safety, and public health. Through our collaborative partnerships, we empower customers to elevate their service and ensure the highest safety standards. Ecolab is seeking a Territory Sales and Service Representative to join our team in the West Palm Beach, FL market. As an industry leader, we're growing and need talented people like you to help us continue to protect the world's most vital resources. You will serve as the face of Ecolab, managing your territory, servicing laundry and dish machines, dispensing equipment and systems, and selling new solutions for our customers to help achieve our mutual goal of a cleaner, safer & healthier environment for all. How You’ll Make an Impact: Leverage tools and technology (including tablet and mobile phone apps) to conduct customer visits and recommend unique programs and solutions to customers Communicate our total value to the customer to meet their needs and grow sales within existing customer accounts Use your problem-solving skills to conduct preventative and corrective maintenance on laundry and dish machines, dispensing equipment, and systems Provide emergency service to existing customers via phone or in person, as needed Assist in the installation of equipment and solutions Demonstrate safe equipment use, ensuring your customers' operations are fully functional Manage equipment, parts, and inventory to control costs Position Details: This is a field-based position and may require travel to the following locations and surrounding areas: West Palm Beach, FL During your training program, you will be required to travel to Ecolab Corporate Headquarters in Eagan, Minnesota for 2 of the 12 weeks. The remaining weeks will be in-field training. Ecolab will arrange and pay for your travel and certain travel-related expenses. You are responsible for having the proper documentation to fly such as a Real ID or other acceptable form of identification. After completing an initial training program, you will be managing, servicing, and selling to established customers including restaurants, hotels, schools, long-term care facilities, and more within an assigned territory. In some cases, where a territory is not immediately available, associates will be assigned a supporting role until a territory assignment becomes available. Weekend Rotation: Generally, 1 in 8 weekends are required (based on business demand) What’s Unique About This Role: Access to best-in-class resources, tools, and technology Independent work environment where you will manage your monthly schedule Thrive in a company that values a culture of safety to include top-notch safety training and personal protection equipment An award-winning paid training program (including paid travel time) at a state-of-the-art training facility in Eagan, MN. This program utilizes a blended approach incorporating digital learning, classroom training, live demonstrations, and on-the-job training with field professionals to ensure associates are safe, confident, and proficient in their roles. Receive a company service vehicle and cell phone for business use. We pay for fuel, drive time to customer sites, and time for service maintenance on your vehicle Grow your income as you drive growth Opportunities for growth and development: carve out a long-term, advanced career path towards service, sales, or management with an opportunity for tuition reimbursement Minimum Qualifications: High School Diploma or equivalent 2 years of sales, mechanical service, customer service, food service or hospitality industry-related experience Availability to work overnight shifts and provide emergency assistance which may occur at night, on weekends and over holidays Position requires a current and valid Driver’s License with no restrictions No Immigration Sponsorship available for this position Physical Requirements of Position: Lifting 50 lbs Pushing/pulling Standing/bending/stooping Working in confined spaces Distinguishing color (tools may be accommodated) Availability to work overtime Driving a company vehicle as required to perform job duties (pre-employment and ongoing motor vehicle record checks will be performed to determine eligibility to drive a company vehicle) Ecolab is committed to providing reasonable accommodation to qualified individuals with a disability. Preferred Qualifications: Associate’s degree or other advanced training or certifications Previous mechanical problem-solving experience (e.g. plumbing, electrical, HVAC and/or mechanical experience) in industries related to food service, laundry, housekeeping, hospitality and/or pool and spa What’s in it For You: Starting on Day 1: Access to our comprehensive benefits package including medical, dental, vision, matching 401K, company-paid pension, stock purchase plan, paid parental leave, select discounted childcare resources, and more! The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments. The ability to make an impact and shape your career with a company that is passionate about growth. The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best. About Ecolab: At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world. Annual or Hourly Compensation Range The total Compensation range for this position is $58,700-$88,100 which includes base pay and target incentive based on performance, per plan terms. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws. Benefits Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. _ to see our benefits. If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here. Potential Customer Requirements Notice To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to: • Undergo additional background screens and/or drug/alcohol testing for customer credentialing. Americans with Disabilities Act (ADA) Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website. Our Commitment to a Culture of Inclusion & Belonging At Ecolab, we believe the best teams are inclusive. We are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants and recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran. In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

Job Description Job Title: Service Technician Department: Service Supervisor: Service Manager Summary Description Repair, customize, maintain, or overhaul both customer and dealer owned motorcycles as close to the allotted time schedule as possible with excellent quality. Duties and Responsibilities • Accept work assignments from Service Advisor/Manager., • Request parts for the job as early as possible when needs become known., • Perform service, repair and customization work in accordance to factory specifications., • Notify Service Advisor/Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of delay., • Keep customers’ vehicle cleaner than when it was dropped off., • After job is finished ensure proper completion and filing of paperwork., • Keep work area as clean as possible and assist others with maintaining shop cleanliness., • Assist Service Writer, when requested, with writing up work orders, communicating with customers, test riding, or any other issue which will help ensure customer satisfaction., • Maintain technical qualification by completing any necessary training programs assigned to you by the Service Manager., • Perform other related duties as assigned or requested. Supervisory Responsibilities • None Qualifications & Job Requirements • Completion of factory authorized formal training programs such as MMI Service School or equivalent work experience., • Equipped with proper tools., • Maintain a positive attitude and relationship with all other employees., • Capable of pushing and loading motorcycles., • High school diploma or equivalent., • Valid driver’s license and motorcycle endorsement., • Passion for the motorcycling lifestyle and riding community., • Attention to detail., • High energy level needed., • Ability to work a flexible schedule including weekends, Holidays, and evenings., • Proficient in meeting deadlines on a timely manner. Physical Demands • Requires the use of both hands., • Frequently required to bend, stop, crouch, reach, handle tools and lift 50lbs of material., • Requires the ability to balance and push an 800+lb motorcycle. Benefits: Employee discounts. Paid training. 401k (subject to completion of the introductory period and other eligibility requirements). Medical, dental, and vision insurance. Short- and long-term disability. Accident, critical illness, and cancer insurance. Voluntary term life insurance. Flexible spending account access. Legal shield and identity theft shield. Employee assistance program. Paid vacation time (after the first year of employment, full time employees accrue vacation hours – ranges from 40 hours/year up to 120 hours/year based on years of employment). Paid sick leave (all employees earn 1 hour of paid sick leave for every 40 hours worked in compliance with the applicable state paid sick leave law). Paid holidays (based on dealership’s observed holiday policy). Paid bereavement leave. Opportunities for advancement. All subject to eligibility requirements of the applicable benefit plan. Working Conditions • The noise level in the work environment is usually loud., • Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department., • Occasionally exposed to exhaust fumes or other airborne particles., • Frequently works near moving mechanical parts.