Lead Automotive Service Advisor / Manager (10+YR EXP REQ)
25 days ago
Capitol Heights
Job Description Experienced Automotive Service Advisor & Operations Manager (10+yr exp req) Bavarian Motor Repairs, LLC – Capitol Heights, MD: 16 years of Exceptional BMW, MINI, Mercedes-Benz and Rolls-Royce Service and Repair. Technicians with incredibly high skill and a "yes" team mentality. One of the top Euro shops in the DC area, looking to fill a rare opportunity to lead our team as a service advisor and operations manager position. Does this describe you? Clients absolutely love you. You're also a rock star in the eyes of your team members. You're the one people go to when things get "Complicated". Ability to not just put out fires, but be proactive with providing an exceptional 5-star client experience Experience presenting and selling $13,000+/day in service and repairs A master of communication with emotional intelligence Experience and skill to successfully running an 8-employee, 200+ hrs/week production shop. I'm Andrew, the owner of Bavarian Motor Repairs, LLC, located in Capitol Heights, MD. I've been where you are. I've worked every position in the industry over the last 26 years. What makes this position so great? • First: This is a rare opening due to plans for our current manager/service advisor to retire., • Second: Competitive pay $95,000–$150,000+ annually, benefits, access to three (3) Ocean City company-owned beach houses, Health, dental, 3% match IRA, • Third: I've personally felt the pain and thrills that came with every role. I've removed the losses and increased the wins, set a standard of excellence, and defined the vision and mission of why we show up—every single day. No more working toward an unattainable goal. NOTE: If you don't have experience or the skill to running an fast-paced, 8-person, $2.5MM+ per year revenue shop, please DO NOT apply (you will not be considered). We are only reviewing candidates with strong customer service experience while meeting company standards for performance. Your new position will be with Bavarian Motor Repairs, LLC, an industry-leading, professional BMW, Mercedes-Benz, and MINI repair facility located in Capitol Heights, MD. We are seeking a world-class, passionate, and experienced Lead Automotive Service Advisor / Manager to run operations. What to Expect • An organized shop with defined roles, task lists, and written examples of how to accomplish them successfully. No more wondering who does what, when, and how—just structure, a standard of excellence, and a clear mission of what success looks like., • Accountability from every team member is a cornerstone of our daily lives. We lower our defensive walls and come to every discussion with accountability, so our focus is always on solutions. Our shop is aligned and moving in the same direction., • Clients who love and respect you., • Technicians and support staff who go out of their way to present pictures/videos of testing and repairs to ensure the best client relationships possible. Our mission every day is to Improve, Uplift, and Serve. The goal of this position is to ensure every client understands and feels you are there to guide them to an informed decision. This is not a "sales" job. We are people serving people. We are all hungry to grow as individuals, and we ask that you are, too. You’ll be working with a group that will provide every opportunity to achieve high sales goals, great client relationships, and a fine-tuned process that can be duplicated daily. We have an excellent customer base of enthusiastic BMW, MINI, and Rolls-Royce owners, professional ongoing training, and organized systems and processes to maximize efficiency and provide clarity. Compensation & Benefits • Salary: $95,000–$150,000 per year (based on experience), • 5-day workweek, no weekends, • Access to three (3) Ocean City beach houses, • IRA matching, • Health insurance, • Vision insurance, • Dental insurance, • Health savings account (HSA), • Paid time off, • Employee discount, • Flexible schedule, • Relocation assistance, • Professional experience, talent and skill running the daily operations and sales for Bavarian Motor Repairs, • Natural leadership skills with strong attention to detail, • Ability to take charge of advisor duties and responsibilities with accountability and effective communication, • Estimate service and repair, ensuring accuracy and profitability with a focus on quality, thoroughness, and honesty, • Answer and facilitate customer questions and concerns using expert technical knowledge and professional customer service skills, • Adhere to company policies and standard operating procedures (our Standard of Excellence), • Analyze and improve current operating procedures, • Self-motivated, • Confident, • Excellent English grammar, spelling, and typing skills, • Ability to multitask with ease, • Proactive, not reactive, • Energetic with a pleasant demeanor, • Motivated and highly organized, • Excellent communication skills, • Experience selling high-dollar service, estimated $10,000-$15,000 in sales a day, • Experience or ability to run an entire shop’s day-to-day operations, • A hunger and drive to be the best, set records, and build strong relationships, • Minimum 5 years of automotive customer service writing experience, • Current knowledge of automotive systems and parts (BMW, Mercedes-Benz, and MINI preferred), • Ability to type at an above-average level/speed, • Personal schedule availability and drive to run the daily operations at Bavarian Motor Repairs #hc216532