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ABOUT THE ROLE The Facilities Manager is responsible for the technical and operational oversight of facilities across WellMed Optum Florida’s clinic portfolio, with a primary focus on ensuring safe, reliable, compliant, and well-maintained environments for patients and employees. Initially, this role will provide hands-on oversight of the organization’s integrated facilities management partner while developing a detailed understanding of each clinic, its building systems, recurring issues, vendors, work orders, and facility needs. The Facilities Manager will be highly engaged in day-to-day operations, including visiting clinics, evaluating technical issues, managing escalations, reviewing service performance, and ensuring each location receives appropriate attention and timely resolution. Over time, the Facilities Manager will help determine which services should remain outsourced and which can be more effectively managed internally. This includes developing internal processes, selecting and implementing facility-management systems, establishing vendor relationships, creating standards and procedures, and ultimately helping build an internal facilities organization. WHAT YOU’LL DO Integrated Facilities Management & Service Delivery • Provide day-to-day oversight of the integrated facilities management partner and ensure contractual services are delivered consistently across the clinic portfolio., • Develop a detailed understanding of the IFM contract, scope, staffing model, responsibilities, pricing, service levels, and performance requirements., • Maintain direct access and visibility into the IFM work order and ticketing system., • Monitor work order volume, aging, response and resolution times, SLA performance, recurring issues, escalations, and clinic satisfaction., • Ensure clinics receive appropriate individual attention and that facility issues are resolved effectively and completely., • Regularly evaluate the IFM scope to identify services that could be managed more efficiently or effectively internally., • Establish KPIs, reporting, governance, and regular performance reviews for the IFM program. Technical Facilities Management • Serve as the primary internal technical resource for facility-related issues across the clinic portfolio., • Visit clinics as needed to evaluate conditions, troubleshoot issues, assess vendor recommendations, and ensure appropriate corrective action., • Develop a working knowledge of major building systems across the portfolio, including HVAC, electrical, plumbing, roofing, life safety, building controls, generators, and other critical infrastructure., • Develop visibility into recurring or problematic building systems, including equipment condition, maintenance history, failures, repairs, replacement needs, and lifecycle planning., • Review preventive maintenance programs and identify opportunities to address facility issues proactively rather than reactively., • Evaluate technical recommendations, scopes of work, proposals, and vendor solutions to ensure they are appropriate and cost-effective. Facility Risk & Issue Management • Coordinate the facilities response to building conditions, infrastructure failures, water intrusion, indoor environmental concerns, and other issues that could affect clinic operations., • Maintain appropriate oversight of assessments, corrective actions, vendor activities, schedules, documentation, and closeout., • Coordinate with landlords, consultants, contractors, clinic leadership, risk teams, and other stakeholders as appropriate., • Work to identify root causes and ensure corrective actions address underlying facility conditions., • Track recurring conditions and incorporate lessons learned into preventive maintenance and facility standards across the portfolio. Clinic Assessments & Preventive Strategy • Conduct regular clinic visits and facility assessments to understand conditions and identify emerging needs., • Establish consistent facility-condition standards and assessment processes across the portfolio., • Identify deferred maintenance, equipment nearing end of life, recurring service issues, and potential operational risks., • Develop preventive and lifecycle maintenance strategies for major building systems., • Support capital planning and prioritization based on condition, risk, operational impact, and cost. Vendor Management & Internalization Strategy • Develop a strong understanding of the existing facilities vendor network, scopes, pricing, performance, and geographic coverage., • Evaluate where direct vendor relationships or internal resources may provide better service, accountability, responsiveness, or cost efficiency., • Participate in vendor sourcing, selection, contracting, negotiation, and performance management., • Develop a deliberate strategy for bringing appropriate facilities-management functions in-house over time., • Establish internal capabilities without compromising clinic operations, patient experience, regulatory requirements, or business continuity., • As the internal facilities function grows, help define staffing requirements, recruit team members, establish responsibilities, and manage the facilities organization. Facilities Systems, Standards & Procedures • Evaluate and ultimately help select a work order/CMMS platform that integrates effectively with organizational systems and provides appropriate visibility, reporting, and controls., • Develop standardized facilities policies, procedures, and operating standards for clinics., • Establish preventive maintenance standards, escalation procedures, vendor protocols, documentation requirements, and service expectations., • Create dashboards and reporting that provide visibility into work orders, SLAs, costs, recurring issues, asset performance, and vendor performance., • Develop and maintain facility and major equipment inventories to support maintenance and capital planning. Emergency Preparedness & Business Continuity • Support development and maintenance of facility-specific emergency response and business continuity plans., • Establish procedures for facility emergencies, including power loss, HVAC failure, water intrusion, severe weather, life-safety issues, and other events that could disrupt clinic operations., • Coordinate with clinic leadership, security, IT, operations, landlords, vendors, and other internal teams during facility emergencies., • Participate in post-event reviews and implement appropriate corrective actions and process improvements. Cross-Functional Partnership • Work closely with the Manager, Real Estate & Workplace Operations on portfolio administration, landlord coordination, reporting, documentation, and operational follow-through., • Partner with the Construction Project Manager – Special Projects on renovations, equipment replacements, infrastructure upgrades, and capital improvements., • Provide technical facilities input during construction planning, project turnover, clinic openings, relocations, consolidations, and closures., • Participate in project turnover to ensure new or renovated spaces transition appropriately from construction into ongoing facilities operations., • Coordinate with clinic operations, IT, security, real estate, construction, landlords, consultants, and vendors to resolve issues with minimal disruption to patients and employees. WHAT YOU’LL BRING Required Qualifications • 7+ years of progressive facilities management experience supporting a multi-site portfolio., • Strong technical knowledge of commercial building systems, particularly HVAC, electrical, plumbing, life safety, and building controls., • Experience managing outsourced or integrated facilities management providers and service contracts., • Strong understanding of preventive maintenance, work order management, SLAs, vendor management, and facility performance metrics., • Experience evaluating scopes of work, vendor proposals, service contracts, and technical recommendations., • Experience with CMMS/work order platforms and facility-management technology., • Knowledge of emergency response, business continuity, and facility risk management., • Ability and willingness to travel regularly throughout the Florida clinic portfolio. Preferred Qualifications • Healthcare or other highly regulated, operationally sensitive multi-site experience. WellMed Optum Florida is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. WellMed Optum Florida is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state laws. Applicants who require accommodation should contact Human Resources.

IT Support Technician (Multiple Openings) 📍 Tampa, FL 33610 (Onsite) 📅 12-Month Contract through 10/1/2027 (with ongoing extensions) 🕒 Flexible Hours | 35 Hours per Week 💰 $19-$22/hour (based on experience) Position Overview: A client of Insight Global is looking for several IT support professionals to join their team in Tampa. These positions will provide a mix of workstation deployment, desktop support, service desk support, mobile device assistance, and basic A/V support. The ideal candidate will have experience supporting end users, troubleshooting technical issues, and delivering excellent customer service in a fast-paced environment. Successful individuals will work across a variety of IT support functions, helping users with hardware and software support, device deployments, technical troubleshooting, and day-to-day technology needs. Responsibilities • Provide technical support for desktops, laptops, peripherals, and end-user devices, • Configure, deploy, and support Windows-based workstations, • Perform device imaging, setup, deployment, and replacement activities, • Troubleshoot hardware, software, connectivity, and performance issues, • Support mobile devices and related technologies, • Respond to and resolve technical support requests in person and through ticketing systems, • Deliver a high level of customer service while supporting business users, • Participate in workstation refreshes, technology rollouts, and other IT initiatives, • Document and track technical issues and resolutions Required Qualifications • 1-2 years of IT support, desktop support, help desk, deployment, or service desk experience, • Experience with workstation setup, deployment, imaging, or troubleshooting, • Experience supporting hardware, software, mobile devices, and A/V support., • Strong customer service and communication skills, • Ability to occasionally provide after-hours support for meetings and events Preferred Qualifications • CompTIA A+, • ITIL Certification, • Experience supporting users in an enterprise environment Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Role Purpose: • Provide dedicated on-site IT/OT support, ensuring seamless operations, rapid incident resolution, and proactive maintenance at sites. Act as the primary point of contact for all local IT/OT issues and coordinate with remote teams for escalations. Responsibilities :- Incident Management & Resolution: • Act as Site SPOC for critical incidents (P1/P2) and coordinate with the Critical Incident Manager., • Perform triage and assignment of site alerts/incidents., • Provide hands-and-eyes support for break-fix issues that cannot be resolved remotely., • Adhering to SLAs agreed in the Scope, • ITIL Processes awareness and adhering to ITIL process workflow. Site Operations & Preventive Maintenance: • Conduct daily site walkthroughs and routine checks., • Maintain site-specific knowledge base and update manuals., • Performs routine maintenance and preventive checks to ensure the health of critical IT systems, • Assist in planned change management activities requiring on-site presence. Collaboration & Communication: • Bridge between L2/L3 support teams and business stakeholders., • Engage and escalate IT issues impacting business operations., • Coordinate and shadow dispatch engineers during work completion., • Reporting to the Track Lead / Team Lead at Site, • Handling tickets/requests to troubleshoot the nature of reported problems and taking necessary steps to, • resolve those problems, • Troubleshooting technical issues, • Attends operations related meetings., • Site review & meetings with site SPOC., • Meetings with vendors, OEMs on open actions, • Project support meetings Required Skills / Qualifications: • Minimum 5-7yrs hands on dedicated experience as deskside/Onsite support/local IT engineer, • Strong Microsoft Operating System installation (Win10 / Win11 / MAC OS X) and troubleshooting skills., • Strong Experience in Providing Hands & feet Support for Network and Datacentre Equipment/Devices, • Familiarity of IT-OT systems (SCADA, PLC, HMI), industrial networking, Windows-based engineering workstations., • ServiceNow for SLA tracking and ticket management., • Good knowledge in handling RF scanners, industry level label printers (Zebra, etc), • Hands on experience in handling Data centre hardware., • Good knowledge on Virtualization, Network, Storage servers, backups, VMs, and Cloud technology., • Strong Customer service skills, • Able to handle unforeseen situations., • Knowledge on ITIL Ticketing tools such as ServiceNow, BMC remedy etc, and ITIL concepts such as change process, problem, incidents, and requests tickets. Additional Responsibility • Might need to travel to other sites based on demand and requirements., • On-call requirement for P1/Urgent issues outside regular support hours (local business hours)., • Handle operations and customer requirements as per process and agreed SOW., • Possible rotational shifts. Soft Skills • Excellent communication and conversation skills (Verbal and Written), • Coordination with HCL internal teams, stakeholders, and vendors, • Good documentation skills, • Good working knowledge of MS OFFICE, • Should have a great customer handling skill, • Can drive HCL’s value and its methodology, • Ability to adjust to evolving processes HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation. A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Title: IT Specialist Location: Tampa, FL – Onsite Pay Rate: $30–$32/hour Schedule: Full-Time Target Start Date: October 5, 2026 Assignment Length: 6-Month Contract The Opportunity Are you the person everyone turns to when technology stops cooperating? We’re looking for a hands-on IT Specialist to join a fast-paced technology organization and provide exceptional end-user support to employees. This is an excellent opportunity for someone who enjoys troubleshooting, working directly with users, and supporting a modern enterprise environment across macOS, Windows, Okta, Jamf, Intune, Google Workspace, Slack, Zoom, and Microsoft 365. You’ll be a key technical resource for employees, helping ensure they have the hardware, software, access, and connectivity they need to stay productive. From resolving support tickets to provisioning laptops and managing employee onboarding, you’ll have the opportunity to make an immediate impact. What You’ll Do • Provide Tier 1–2 technical support for hardware, software, operating systems, applications, and network connectivity., • Troubleshoot and support both macOS and Windows devices in a corporate environment., • Own IT portions of the employee onboarding and offboarding lifecycle, including laptop provisioning, endpoint configuration, and account/access management., • Configure and manage endpoints using tools such as Jamf Pro and Microsoft Intune., • Support identity and access management through Okta and Active Directory., • Manage incidents and service requests through ITSM platforms such as Jira Service Management and ServiceNow, while meeting established SLAs., • Troubleshoot and support collaboration and productivity platforms including Google Workspace, Microsoft 365, Slack, Zoom, and Zoom Rooms., • Partner with Infrastructure and Information Security teams on system updates, security patches, and endpoint compliance., • Maintain accurate inventories of laptops, accessories, software licenses, and other IT assets., • Coordinate hardware repairs, warranty replacements, and equipment refreshes., • Create and maintain internal knowledge-base articles, technical documentation, and SOPs that help users solve common issues independently. What We’re Looking For • 2+ years of experience in enterprise IT support, Help Desk, Desktop Support, End User Services, or a similar role., • Hands-on experience supporting both macOS and Windows operating systems., • Experience with identity and access management, ideally including Okta and Active Directory., • Experience with endpoint/mobile device management tools such as Jamf Pro and/or Microsoft Intune., • Familiarity supporting cloud-based productivity tools such as Google Workspace, Microsoft 365, Slack, Zoom, Jira, and Confluence., • Strong troubleshooting skills across hardware, applications, peripherals, and basic network connectivity., • Experience working within a structured ticketing environment and managing requests against established SLAs., • Strong communication and customer-service skills with the ability to explain technical issues clearly to nontechnical users., • A proactive, ownership-driven mindset and the ability to work effectively in a collaborative, fast-moving environment. Why This Role Stands Out This position offers the chance to work with a modern enterprise IT environment rather than a traditional help desk alone. You’ll gain hands-on exposure to endpoint management, identity and access, SaaS administration, security practices, IT asset management, and employee lifecycle support while partnering with broader Infrastructure and Security teams. If you enjoy solving problems, working directly with people, and being the person who keeps technology running smoothly, this could be a great next step. TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

Job Responsibilities: • Inbound Telephone Support – perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system., • E-mail & Chat Support – perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system., • Skill improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned., • Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices, • Focus on quality and customer satisfaction, • Clear and thorough documentation of customer interactions required, • Support inquiries include questions related to – Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events, • Willing to fiercely advocate on behalf of and represent the Voice of the Customer, • Research and prepare detailed escalations to second level support, • Review, manage and follow up on open issues as needed, • Project work that includes long and short-term initiatives What can Aureon offer you? • Opportunities for professional growth, development, and advancement within the organization, • 100% remote working employment model, • Shift differential pay applied to evening and weekend shifts, • Comprehensive training on hardware and software applications for qualified applicants, • Knowledge and experience relating to basic computer applications, • Competitive compensation and full benefits package for full-time employees, • Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO Required Education: • High school or equivalent Required Skills: • Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner, • Excellent written and oral communication skills, including strong listening skills, • Intermediate to advanced computer skills with emphasis on Internet knowledge, • 1-2 years experience troubleshooting hardware and/or software, either remotely or onsite, • Experience working in a customer Support Center, • Experience working with Mobile Communications, • Experience working with Transportation, • Accounting or accounts receivable experience is a huge plus, • Must exhibit dependability, adaptability and flexibility, • Ability to diagnose and troubleshoot issues, • Basic math skills, • Creative thinking and reasoning ability WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: • Primarily indoor work primarily in office environment, • Frequent utilization of manual dexterity and visualizing of computer screen, • No unusual physical requirements Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk

iSoftStone, Inc. is Seeking an IT Help Desk Support Engineer to Join Our Team in Milwaukee, Wisconsin! This is a Remote Role for Candidates Located within a 4-Hour Drive of Milwaukee Candidates must have permanent authorization to work in the United States. Visa sponsorship is not available for this role. We are looking for an IT Help Desk Support Engineer to provide Level 1 IT support for approximately 110 users across North America. The role will support both a manufacturing facility in Milwaukee and distributed sales users across multiple U.S. states. Responsibilities: -Provide Level 1 remote IT support via phone, email, and ticketing system. -Troubleshoot PCs, laptops, printers, networks, software, and basic hardware issues. -Support user onboarding, software installation, account setup, and basic access issues. -Monitor and escalate network, firewall, switch, and infrastructure issues to the appropriate technical teams. -Conduct weekly/bi-weekly onsite IT inspections at the Milwaukee manufacturing facility. -Provide onsite support for urgent factory IT incidents when required. -Maintain IT asset and equipment inventories and documentation. -Follow established IT support procedures, SLAs, and escalation processes. -Coordinate with the Shanghai IT team for after-hours support and issue escalation. Qualifications: -Two+ years of experience in IT Help Desk, Desktop Support, or MSP environments. -Strong troubleshooting skills across Windows PCs, Microsoft 365, networking, and common business applications. -Basic understanding of LAN/WAN, switches, firewalls, Wi-Fi, and endpoint management. -Good communication and customer-service skills. -Ability to work independently and coordinate with offshore/global IT teams. -Willingness to travel locally to the Milwaukee manufacturing site as needed. -CompTIA A+, Network+, Microsoft, or equivalent certifications are a plus. Pay rate: $40-$43/hour SoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone is proud to serve some of the world’s most well-known businesses, including 90+ Fortune Global 500 companies. Visit us at _. iSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities.

Job Description Project Coordinator CIO Technology Solutions | Tampa, FL (On-site) | Full-time About CIO Tech CIO Technology Solutions is a managed services provider in Tampa. Since 2010, we have handled IT support, security, cloud, and infrastructure projects for businesses across Tampa Bay. The Role The Project Coordinator runs our client projects from start to finish. You are the client's main point of contact for project status. You work with engineering, account management, and operations to keep projects on schedule, within scope, and well documented. Our engineers do the technical work. You own the schedule, the communication, and the records. This is a coordination role, not an engineering role. If you like structure, follow-through, and clients who never have to ask where things stand, keep reading. What You'll Do • Set up new projects and build schedules from the approved scope of work, • Schedule meetings and project resources across our internal teams, • Lead client kickoff meetings and ongoing project check-ins, • Give clients timely updates on progress, milestones, risks, and delays, • Document meetings, decisions, and action items and share them with stakeholders, • Spot scope changes early and route them to the right team, • Monitor project hours and budget and raise concerns early, • Track hardware and software orders and keep clients updated on delivery, • Keep project tickets, notes, and schedules current and accurate, • Drive projects to a clean closure and a smooth transition to ongoing support Project Invoicing You play a key part in getting projects billed correctly. Each month you will: • Review project time, expenses, and products for accuracy, • Confirm labor is billed at the rates in the signed quote, • Hold back items that are not ready to bill, such as products not yet delivered, • Prepare multi-month projects for monthly progress billing, • Flag discounts, comped projects, and unclear billing for management review, • Have projects ready to invoice before month-end What You Bring • 2 to 3 years of project coordination experience, ideally at an MSP or IT services company, • Working knowledge of IT infrastructure, Microsoft 365, and common business technology, • Experience with a PSA or ticketing system. ConnectWise PSA is a plus., • Excellent verbal and written communication skills, • Strong organization across multiple active projects and deadlines, • Comfort running client meetings with all levels of a client organization, • Discipline about documentation, follow-through, and deadlines, • Sound judgment on when to escalate issues, • Proficiency with Outlook, Teams, SharePoint, Word, and Excel, • Basic understanding of project budgets, time and expense tracking, and billing, • High school diploma or GED required. An associate's or bachelor's degree in business or IT, or a CAPM, CompTIA Project+, or ITIL Foundation certification, is preferred. How We Measure Success • High client satisfaction, • Projects delivered on the committed timeline and within budget, • Clients get timely updates without having to ask, • Accurate, current project records, • Projects ready to invoice at month-end with minimal corrections Why CIO Tech • A small team where your work is visible and your input can change how we operate, • A standardized, modern technology stack, • Exposure to a wide range of client environments and technologies, • Medical, dental, vision, PTO, SIMPLE IRA with a company match, and certification reimbursement Position Details • Full-time, exempt, • On-site at our Tampa, FL office, • Reports to the Director of Service Operations

Job DescriptionDescriptionWe are seeking an RIA Operations Consultant to play a critical role within the firm’s Centralized Services platform. Our operations team provides expert guidance, training, and relationship-based support that enables advisors to confidently and efficiently operate on Concurrent’s platform. The RIA Operations Consultant serves as a trusted operational partner to advisors and advisory teams, delivering hands-on support while also driving operational enablement, training, and continuous improvement. This role requires deep knowledge of RIA operations, custodial platforms, and internal systems, combined with strong relationship management and training capabilities. Success in this role is defined by advisor confidence, operational consistency, and the ability to improve both advisor self-sufficiency and the firm’s overall service model. ResponsibilitiesAdvisor Enablement and Relationship Management • Serve as a trusted operational partner to assigned advisors and advisory teams, building strong relationships based on credibility, accountability, and a deep understanding of advisor business needs., • Act as a consistent point of contact for advisors navigating operational questions, platform usage, and change initiatives., • Support advisor onboarding and ongoing adoption of Concurrent’s platform by guiding advisors through systems, workflows, and best practices., • Promote advisor self-sufficiency by educating advisors on how to effectively utilize centralized services and operational tools.Operational Expertise and Issue Resolution, • Provide expert operational support through ticketing systems, phone, and advisor-facing interactions, ensuring timely and accurate resolution of issues., • Apply sound operational judgment to distinguish between system issues, process gaps, and advisor training opportunities., • Serve as an escalation resource for complex or recurring issues, ensuring appropriate resolution and cross-functional follow-up., • Ensure support activities align with regulatory requirements, custodial standards, and firm policies.Training and Knowledge Enablement, • Lead structured training initiatives including one-on-one advisor sessions, small group training, and firmwide education related to custodial platforms and internal systems., • Identify training gaps based on ticket trends, advisor behavior, and platform usage., • Maintain and enhance SOPs, quick-reference guides, and training materials to support consistent advisor knowledge and operational execution., • Measure training effectiveness through improved advisor confidence, platform adoption, and reduction of repeat operational issues.Continuous Improvement and Platform Feedback, • Identify recurring advisor pain points and operational friction within the platform., • Translate advisor feedback into actionable recommendations for workflow improvements, system enhancements, and training initiatives., • Partner with Centralized Services, Technology, Practice Synergies, Compliance, and other internal teams to drive scalable improvements., • Maintain working knowledge of Concurrent’s evolving technology stack and service model through ongoing cross-training.Performance and Accountability, • Meet established KPIs related to response time, issue resolution quality, advisor satisfaction, and documentation accuracy., • Participate in regular KPI reporting, skill assessments, and performance reviews., • Contribute to special projects once consistent service performance and reliability are demonstrated. QualificationsRequired • Bachelor’s degree in a related field or equivalent relevant experience., • Minimum of five years of experience in RIA operations, advisor support, or custodial environments., • Demonstrated expertise in advisory operations, custodial workflows, and advisor platform support.Preferred, • Experience in advisor onboarding, training, or operational enablement roles., • Familiarity with centralized service models in a growing RIA platform.Skills and Competencies, • Strong understanding of RIA operational workflows and advisor business models., • Strong relationship management and advisor-facing communication skills., • Ability to translate complex operational concepts into clear and practical guidance., • Strong analytical and problem-solving capabilities., • High attention to detail and commitment to service quality., • Ownership mindset with strong follow-through and accountability., • Ability to adapt in a fast-paced environment with evolving systems and processes.Technology Platforms Experience with advisory technology and custodial platforms such as Practifi, Black Diamond, Desk365, RAFA, Advisor360, Fidelity, Schwab, Goldman Sachs, and related custodial systems is strongly preferred. Benefits • 401(k) matching, • Dental Insurance, • Flexible spending account, • Health insurance, • Life insurance, • Paid time off, • Vision insurance

Job Description About Us Thrive delivers upon the promise of technology by enabling our clients’ digital transformation journeys with best practices on an AI, cybersecurity and cloud focused NextGen managed services platform. Thrive’s culture is powered by diverse talent, big ideas, and a customer-first mindset—and it’s what truly sets us apart. Thrive is built for people who want more than a weekday routine. If you’re hungry to grow, eager to tackle new challenges and ready to drive real impact in a rapidly expanding environment, then welcome to THRIVE! Position Overview The Project Coordinator - Security, supports the successful delivery of customer technology and security projects. This is an early-career project coordination role working closely with Project Managers, Engineers, Consultants, Account Managers, and customers. The Project Coordinator is the main point of contact for customers for the duration of the project and will need to drive the project to success through clear expectation setting, task management, and status updates. A Project Coordinator will communicate with and organize internal Thrive resources. The ideal candidate is highly organized, comfortable working in a fast-paced environment, and interested in developing a career in IT project management, cybersecurity, or managed services. Requirements • Create and maintain project schedules, task lists, and project documentation, • Track project milestones, deadlines, dependencies, and open items, • Coordinate meetings with customers, engineers, consultants, and internal teams, • Prepare agendas, meeting notes, and project status updates, • Follow up with project team members to ensure assigned tasks stay on schedule, • Maintain accurate project information within Thrive’s project management systems, • Communicate project updates and action items to internal and external stakeholders, • Help identify potential delays or issues and escalate them to the Project Manager, • Assist with customer onboarding and transitions to Thrive managed services, • Support project closeout activities and ensure required documentation is completed, • Work with Account Managers, Engineers, Consultants, and other teams to keep projects moving forward, • Learn and develop an understanding of Thrive’s technology and security services Basic Qualifications • 1-2 years of experience in project coordination, customer service, operations, IT support, professional services, or a related field, • Strong organizational and time-management skills, • Excellent written and verbal communication skills, • Strong attention to detail and follow-through, • Comfortable managing multiple priorities and deadlines, • Ability to work effectively with both technical and non-technical individuals, • Proficiency with Microsoft Office, • Ability and willingness to learn new technology and project management tools, • Interest in IT, cybersecurity, cloud technology, or managed service Technical Knowledge A basic understanding of technology concepts is preferred, but deep technical expertise is not required. Exposure to any of the following is a plus: • Microsoft 365 / Office 365, • Microsoft Azure, • Networking, • Cybersecurity, • Disaster recovery, • Backup technologies, • Cloud computing, • Microsoft Server, • Managed IT services Preferred Qualifications • Previous experience working for an MSP, technology company, professional services organization, or IT department, • Experience coordinating projects, implementations, or customer engagements, • Experience using project management or ticketing platforms, • CompTIA, Microsoft, or other technology certification, • Bachelor’s degree or equivalent relevant experience Over time, this role provides an opportunity to grow into Project Manager responsibilities as your technical and project management skills develop.

Job Description Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: Duties & Responsibilities: This role will be based out of Hard Rock Tampa and will also support the Hard Rock Hollywood property. The selected candidate should be comfortable traveling between both locations as business needs require. Event Yield Strategy & Optimization • Develop and manage qualification criteria for hosted events, entertainment offerings, tournaments, VIP experiences, promotions, parties, and fixed-capacity programs., • Continuously evaluate and adjust guest qualification thresholds based on demand, inventory utilization, profitability targets, and strategic objectives., • Monitor RSVP pace, expected attendance, utilization trends, and event fill rates to recommend when to increase or decrease criteria., • Manage invitation pacing strategies, invitation waves, waitlist controls, and inventory release recommendations., • Establish yield management practices that optimize guest mix, capacity utilization, incremental revenue, and event profitability., • Develop forecasting models to predict attendance, redemption, participation, attrition, and event profitability.Guest Segmentation & Investment Strategy, • Identify optimal guest audiences for events using guest worth, profitability, trip behavior, loyalty metrics, host input, and growth potential., • Balance access and exclusivity to maximize perceived value while driving desired business outcomes., • Recommend reinvestment strategies across guest segments, including VIP, Premium Mass, New Business, Emerging Worth, hosted guests, and other strategic audiences., • Partner with Player Development and Marketing leadership to align event access with guest development, host-led growth, and property revenue objectives., • Identify underutilized high-value guests and prevent over-investment in lower-return segments.Event Analytics & Performance Measurement, • Conduct pre-event forecasting and post-event analysis for major marketing events, concerts, shows, parties, tournaments, and experiences., • Measure event effectiveness through attendance, profitability, trip generation, theoretical win, actual win, reinvestment efficiency, and return on investment., • Develop standardized event scorecards, dashboards, and executive-ready reporting., • Present findings, trends, and recommendations to Marketing leadership, Finance, Player Development, and cross-functional stakeholders., • Identify opportunities to improve future event criteria, guest mix, inventory allocation, and profitability through data-driven insights.Inventory & Capacity Management, • Oversee strategic allocation of event inventory, entertainment tickets, tournament entries, hosted experiences, hotel accommodations, dining opportunities, premium seating, and exclusive-access programs., • Recommend inventory release strategies and qualification adjustments to maximize utilization and profitability., • Establish guidelines for inventory prioritization, oversell assumptions, attrition management, capacity controls, and waitlist execution., • Evaluate event demand trends and make real-time recommendations regarding capacity utilization and invitation adjustments., • Partner with operational teams to understand fixed-capacity constraints and translate those constraints into stronger yield decisions.Cross-Functional Partnership, • Collaborate with Special Events, Entertainment, Marketing, Player Development, Hotel Operations, Food & Beverage, and Finance to align event strategies with business goals., • Support Player Development teams with qualification recommendations, attendance forecasting, host follow-up priorities, and invitation strategy., • Partner with Marketing Analytics and Database Marketing teams to develop predictive models, guest segments, and optimization frameworks., • Work closely with Finance to evaluate event profitability, investment effectiveness, and business case assumptions., • Serve as a strategic thought partner to event and marketing teams by translating data into practical decisions.Continuous Improvement, • Develop and implement best practices in casino event yield management and event investment optimization., • Identify opportunities to automate reporting, forecasting, criteria management, and event optimization processes., • Monitor industry trends and emerging practices related to event strategy, revenue management, loyalty optimization, and guest experience management., • Recommend new event concepts, qualification structures, access strategies, and reinvestment approaches to improve business performance., • Create repeatable playbooks that help the organization move from simply filling events to intentionally yielding the most valuable experiences.QualificationsEducation, • Bachelor's degree in Business Administration, Marketing, Finance, Economics, Statistics, Hospitality Management, or a related field required.Experience, • Minimum 5 years of experience in analytics, casino marketing, revenue management, database marketing, loyalty marketing, event strategy, or business optimization., • Demonstrated experience using large datasets to support business decisions and optimization strategies., • Casino gaming, hospitality, entertainment, airline, hotel, ticketing, or revenue management experience strongly preferred., • Experience working with guest databases, segmentation models, forecasting tools, and performance reporting., • Experience partnering with senior leaders and cross-functional operators to convert data into action.Technical Skills, • Advanced analytical, quantitative, and problem-solving capabilities., • Strong proficiency in Microsoft Excel and business intelligence platforms., • Experience with SQL, Tableau, Power BI, Cognos, SAS, Python, R, or similar tools preferred., • Ability to create financial models, forecasts, trend analyses, dashboards, and business cases., • Strong understanding of customer profitability, loyalty program analytics, reinvestment strategy, and marketing ROI. Work Environment: • Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise., • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. Native American Preference Policy: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. Employment Process: Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to: • Credit Check, • Criminal Background Check, • Drug Screen Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Job DescriptionRedefine the future of live entertainment tech Welcome to vivenu, the global leader in event ticketing tech and one of the world’s fastest-growing live entertainment tech firms. We are transforming event ticketing for global leaders like the Grammys, the Golden Globes, Stanford University and the Hockenheimring turning what was once a simple transaction into a strategic business advantage. Backed by over $65 million in funding, our platform empowers event organizers to own their brand experience, unlock deep data insights, and seamlessly integrate ticketing into their digital infrastructure. With six offices worldwide and growing, we deliver a customizable, intuitive solution and industry-leading support that simplify even the most complex ticketing challenges – helping organizers deliver exceptional experiences and drive real growth. Join us and build the future of live entertainment. As a Channel Sales Manager, your responsibilities will include: • Drive partner-led growth by working closely with partners, GTM, marketing, and sales to generate a strong, qualified pipeline through enablement, co-marketing, and referrals., • Enable partners, including system integrators, service providers, and marketplace apps, to identify, position, and influence new business opportunities., • Own and manage the partner referral pipeline, ensuring tight collaboration between partners and internal sales pods throughout the sales cycle., • Identify and prioritize mutual target accounts using tools like Crossbeam and shared ICPs to improve referral conversion., • Develop and execute channel sales strategies aligned with revenue goals and joint go-to-market motions., • Source, onboard, and grow System Integrator relationships, and coordinate ROM and SOW requests for prospects and customers., • Partner with marketing, product, and GTM teams on campaigns, enablement, and events across key verticals like sports, entertainment, and attractions., • Support sales pods with partner insights, co-selling opportunities, and integration context to shorten sales cycles and improve win rates., • Build trusted, long-term partner relationships by understanding partner business models and creating shared growth plans., • Track and report on partner performance, including referrals, influenced revenue, and ROI, with accurate CRM updates., • Stay on top of market trends and emerging technologies to continuously evolve the partner ecosystem.What you will need to succeed in this role:, • A Bachelor's Degree or equivalent in Business Administration, Marketing, Sport Management, or a similar field., • 4-6+ years of B2B partner/channel sales experience in high-growth companies, consistently meeting or exceeding targets., • Experience in the Sports & Entertainment industry strongly preferred., • A background with marketing or data analytics experience is a plus., • Extensive experience working cross-functionally with large-scale initiatives in a product-centric data-driven environment., • Display the ability to communicate, present, and influence credibly and effectively at all levels of the organization., • Show strong organizational and relationship skills with a problem-solving attitude., • Show commitment to continuous education through workshops, seminars, and conferences.Why join vivenu? Live Entertainment Tech Play a mission-critical role for global brands, redefining fan experiences from festivals to major sports events. Here, you’re part of the business of fun — powered by cutting-edge technology that brings moments to life for millions. Sustainable Growth We scale sustainably on a profitable, VC-backed foundation with true product-market fit. This means continuous investment in our people, products, and long-term vision. Top-tier Team Collaborate with over 160 dedicated professionals, including leaders from Google, Slack, and Salesforce. Together, we’re shaping the future of live entertainment technology, one decision at a time. Global DNA We’re a diverse, merit-driven team spread across six global offices. Talent and impact are what matter here — not hierarchy or background. Fast Growing, in All Aspects Sifted consistently ranks us among the fastest-growing scale-ups in Europe. We’re driven by daily learning, shared wins, and collective growth. Next-Gen Leaders & Insights Work alongside some of tech’s brightest minds — from Forbes 30 Under 30 founders to Executive of the Year award winners. At vivenu, you’ll help set the standard for the ticketing industry’s future. vivenu Inclusion Statement At vivenu, we believe our people define our success – and that we win with bold, diverse minds. The strongest teams are built on different perspectives, experiences, and voices. We’re committed to creating a workplace where everyone feels empowered to contribute, grow, and thrive to shape the future of live entertainment globally. Check out our mission statement and corporate values here. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Journeyman NetOps Engineer Responsibilities include: • Providing day to day operational routing and switching support with hands on experience with Cisco Routers and Switches, routing protocols (BGP, EIGRP, RIP, etc.), • Troubleshoot routing protocols and end-to-end network performance from the Local Area Network (LAN) through a Wide Area Network (WAN), to a Campus Area Network (CAN)., • Willingness to cross train and support multiple technologies in an operational environment including SATCOM, Voice, VDI/Virtualization., • Support the system adherence to industry standards, DOD standards, DOD policies, DOD instructions, DOD directives, cybersecurity policies, and best commercial practices., • Utilize ticketing systems for detailed documentation of outages and network change activities., • Provide technical problem resolution for a wide range of network infrastructure problems or anomalies., • This position requires flexibility to support 24x7 Network Operations including 12 hour shifts as required. Minimum Qualifications: • Current DoD 8140 (formerly 8570) IAT Level II certification (CompTIA Security+ce, CCNA Security, CySA+, etc.), • CCNA, • Education: HS Diploma and 5+ years of experience, • Clearance: Secret About Total Force Alliance: Total Force Alliance, LLC is an SBA-certified Service-Disabled Veteran (SDVOSB) and Economically Disadvantaged Woman-Owned Small Business (EDWOSB) founded in 2023 and headquartered in Miami, Florida. We provide top-notch talent recruitment and retention for niche skillsets and in-demand talent for Enterprise IT Services: Operations, Engineering, Cybersecurity, ServiceNow Development, and Cloud Services. Our corporate culture and industry partnerships enable us to offer unrivaled salary, benefits, training and professional development to select IT professionals that can innovate and deliver technical solutions targeted to Federal Civilian, Health, Defense, Intelligence and Cyber strategic priorities. Benefits: • Medical, Dental & Vision, • Mental Health Resources, • Paid Time Off & Holidays, • 401(k) with Company Matching, • Life, Accident & Injury Insurance, • Flexible Spending Account (FSA), • Health Savings Account (HSA), • Certification Preparation & Exam Reimbursement, • Virtual Personal & Professional Development Classes Target Salary Range $60,000 - $85,000 The anticipated salary range for this position is provided as a general guideline and is not a guarantee of compensation or salary. The final offer may vary based on several factors, including job responsibilities, education, certifications, relevant experience, geographic location, internal equity, market data, contractual requirements, and other applicable considerations. Accordingly, the final salary may fall outside the stated range, where permitted by applicable law. Total Force Alliance, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristics.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a tech-savvy and customer-oriented Technical Support Representative to provide first-level support for technical issues in our contact center. You will assist customers with troubleshooting, product setup, and technical inquiries across various platforms. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Respond to technical support calls, emails, or chats from customers., • Troubleshoot hardware, software, and connectivity issues., • Guide customers through step-by-step solutions and product configurations., • Escalate unresolved issues to higher-level support or engineering teams., • Document all interactions and solutions in the ticketing system., • Maintain up-to-date knowledge of products, services, and system updates., • Meet performance targets related to resolution time, customer satisfaction, and accuracy. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years and older, • High school Diploma/GED, • 1–2 years of technical support or IT helpdesk experience in a contact center., • Strong knowledge of operating systems, browsers, and common software., • Excellent communication and customer service skills., • Fluent in English and Spanish, • Ability to explain technical concepts in simple terms., • Diploma or degree in IT, Computer Science would be a plus

Job DescriptionDescription The Systems Engineer, Architecture owns the long-term design of Shield's internal technology environment. Where day-to-day operations keep systems running, this role decides what those systems should look like in two to five years and defines the standards, roadmap, and reference designs to get there. You will own the architecture of our core platforms, including Microsoft 365, Entra ID, Intune, Azure, and our SaaS ecosystem, and ensure that every new tool, integration, and acquired environment fits a coherent, secure, and scalable design. Key Responsibilities • Architecture Ownership: Define and maintain the target-state architecture for Shield's internal systems, including identity, endpoint, collaboration, and cloud platforms. Maintain the technology roadmap and sequence changes to get from current state to target state., • Standards and Governance: Author and enforce technical standards for configuration, security baselines, naming, tenancy, and integration patterns. Serve as the design authority for new tooling and platform changes., • Identity and Access Design: Own the identity architecture across Entra ID and connected SaaS, including SSO, SCIM provisioning, conditional access, and privileged access models. Design for scale as new entities and users are added., • Integration Architecture: Design how internal business systems connect, including HRIS-driven provisioning, PSA and ticketing platforms, and automation flows. Set the patterns that engineers implement., • M&A Integration Design: Assess acquired companies' technology stacks, define migration and consolidation plans for tenants, identity, and endpoints, and establish repeatable integration playbooks., • Platform Lifecycle Planning: Evaluate emerging platforms and plan the retirement and replacement of legacy systems. Lead proofs of concept and produce decision records with clear rationale and tradeoffs., • Security Architecture: Partner with IT security to embed Zero Trust principles, device compliance, encryption, MFA, and EDR coverage into platform design rather than bolting them on afterward., • Documentation: Maintain architecture diagrams, design standards, and decision records so the environment is understandable and supportable by the broader IS&T team. Skills, Knowledge & Expertise • Architecture Mindset: Ability to think in systems and lifecycles, weigh tradeoffs, and design for where the organization will be rather than where it is today., • Microsoft 365 and Entra ID: Deep, design-level experience with M365 tenancy, Exchange, SharePoint, Teams, and Entra ID, including multi-tenant and tenant consolidation scenarios., • Endpoint Architecture: Expert knowledge of Microsoft Intune and Apple Business Manager, including policy design, compliance frameworks, and zero-touch provisioning for Windows and macOS., • Identity and Access Management: Strong command of IAM design, including SSO, SAML, OIDC, SCIM, conditional access, and role-based and privileged access models., • Cloud Infrastructure: Working knowledge of Azure (AWS a plus), including identity integration, networking fundamentals, and how cloud services connect to internal business systems., • Integration and Automation: Experience designing integrations and automation across SaaS platforms using APIs, iPaaS tools, PowerShell, or Graph API., • Security Fundamentals: Familiarity with security frameworks and remote-first best practices, including Zero Trust, disk encryption, MFA enforcement, and EDR., • M&A Experience: Prior exposure to technology due diligence, tenant migrations, or environment consolidation is strongly preferred., • Communication: Ability to explain architectural decisions to both technical and non-technical stakeholders and to document designs clearly.

Job Description If you are looking for a position where you support the same users, the same systems, and the same environment every day, this is not the role for you. FusionTek is a Managed Service Provider established in 2007, with offices located in the greater Seattle area, Washington, DC, and Tampa, FL. Our innovative team is enthusiastic about IT infrastructure management for small- to mid-sized businesses. As we continue to expand our services, we are eager to find a Technical Support Engineer II (Systems Analyst) who embodies our core values: • Teamwork: We achieve our goals collaboratively., • Growth Mindset: We are focused on continuous improvement for our team members and our clients., • Integrity: We operate with transparency and prioritize the needs of our clients., • Ownership: We take responsibility for our work and ensure commitments are fulfilled Why MSP Experience Matters MSP experience is strongly preferred. Unlike internal IT roles that support a single organization with one technology stack and familiar users, MSP technicians manage multiple client environments with varying technology stacks, priorities, and service expectations all in a single day. Success in this role requires the ability to pivot and adapt to different client environments quickly, requires strong troubleshooting, communication, documentation, and accountability. If you have prior MSP experience and enjoy a challenging environment, continuous learning, and solving diverse technical challenges, we'd love to hear from you. This position is listed as “Hybrid” and requires flexibility to work from home, in the Tampa office, and at client sites as needed. You should be comfortable shifting between locations throughout the week based on business needs. What You Will Do Client Support & Troubleshooting • Resolve escalated support requests and complex technical issues., • Handle break/fix issues, application installations, and user-level configuration changes., • Troubleshoot Windows, macOS, Microsoft 365, networking, server, and cloud-related problems., • Provide remote and onsite support for client environments. Infrastructure & Systems Administration • Configure and support Windows Server 2016, 2019, and 2022 environments., • Assist with Hyper-V host setup, server administration, networking, and security tasks., • Troubleshoot and deploy SonicWall firewalls., • Manage networking switches and access points. (Datto Experience PLUS!), • Support Microsoft 365, Intune, Azure, Datto BCDR, SaaS Backup, and other modern technologies implemented across client environments. Team Collaboration & Mentorship • Provide guidance and mentorship to Level I technicians., • Collaborate with the technical team to deliver exceptional service to clients., • Escalate tickets appropriately and contribute to shared technical knowledge. Documentation & Process • Use Autotask ticketing system to document, monitor, update, and escalate tickets accurately and on time., • Maintain and update the documentation platform so procedures, configurations, and client details remain current., • Ensure clients receive clear, professional communication throughout the support process. Requirements ???? Experience & Qualifications • CompTIA A+ and/or Network+ required. If not currently held, it must be obtained within 6 months of employment., • MD‑102 preferred????️ Technical Skills, • Strong knowledge of Windows 10/11 and macOS, • Strong knowledge of Windows Server 2016, 2019, and 2022, • Working knowledge of SonicWall firewalls, Datto Networking, and core networking concepts, • Working knowledge of on-premise SharePoint administration, • Working knowledge Microsoft 365 Office Suite and cloud services including Intune, • Experience with Azure and/or AWS is a plus, • Experience with Datto BCDR and/or SaaS Backup is a plus, • Experience with VOIP telephony including Microsoft Teams is a plus ???? Professional & Soft Skills, • Exceptional written and verbal communication, • Ability to work independently and collaboratively, • Strong time‑management and organizational skills, • Ability to lift and transport equipment Benefits At FusionTek, we truly believe our people are our most valuable asset. That’s why we’re proud to offer: • ???? Competitive salary: $30 - $35/hour, • ???? Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics., • ???? Must reside in Tampa area, • ???? Comprehensive coverage: Medical, Dental, and Vision coverage, • ???? 401(k) plan with 4% company matching and immediate vesting, • ???? Time Off That Actually Lets You Recharge: Generous PTO, Paid company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility, • ???? Educational reimbursement for certification tests and access to company-supplied training resources. Receive a salary increase after successfully completing approved certifications, • ???? Monthly cell phone stipend to support your connectivity needs, • ???? Team culture: Fun events and opportunities to connect with colleagues

Job Description POSITION SUMMARY The Network Engineer supports Liberty Alliance's Technology Division by configuring, maintaining, securing, and troubleshooting network systems critical to corporate infrastructure and event operations. The role is responsible for the deployment, configuration, monitoring, and security of UniFi and Cisco network infrastructure, including switches, firewalls, wireless access points, VLANs, VPN configurations, Starlink systems, and supporting network services. The Network Engineer contributes to network performance, availability, security, and reliability through proactive monitoring, configuration management, firmware management, vulnerability remediation, documentation, and event support. The position also supports Liberty Alliance's cybersecurity and compliance requirements, including NIST SP 800-171 and CMMC, by implementing, maintaining, documenting, and providing evidence for applicable network security controls. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. POSITION REQUIREMENTS AND ESSENTIAL JOB FUNCTIONSKEY RESPONSIBILITIES • Configure, deploy, maintain, and troubleshoot UniFi and Cisco networking devices, including gateways/firewalls, switches, wireless access points, and network controllers., • Configure and maintain VLANs, SSIDs, routing, DHCP, DNS, VPNs, firewall policies, access control lists (ACLs), and network segmentation., • Maintain appropriate separation between corporate, guest, AV/IoT, management, event, and other network environments based on organizational security requirements., • Monitor wired and wireless network infrastructure for outages, performance degradation, security events, and anomalous activity., • Perform troubleshooting for wired and wireless connectivity issues and resolve Level 1 and Level 2 network tickets within assigned scope., • Support VPN and secure remote-access configurations as required., • Assist with installation of cabling, racks, patch panels, fiber, PoE infrastructure, and other physical network infrastructure., • Perform firmware updates, security patches, and vulnerability remediation for network appliances., • Maintain secure configurations and approved configuration baselines for network infrastructure., • Review network-device configurations and identify unnecessary or insecure ports, protocols, services, firewall rules, and administrative interfaces., • Configure, maintain, review, and document firewall rules, network segmentation, VLANs, ACLs, VPNs, and other network security controls in accordance with approved security policies and change-management procedures., • Maintain network logging and support centralized collection and review of security-relevant logs from firewalls, gateways, switches, wireless infrastructure, and other applicable devices., • Support vulnerability scanning, remediation, and validation activities involving network infrastructure., • Maintain accurate network documentation, diagrams, data flows, configuration records, and inventories of network assets., • Support installation, configuration, and troubleshooting of Starlink and other temporary or event network infrastructure., • Collaborate with IT, cybersecurity, compliance, engineering, and other Technology Division personnel on site setup, events, special projects, and security requirements., • Complete all other tasks and duties as needed to help drive Liberty Alliance's Vision, fulfill our Mission, and abide by the organization's values. QUALIFICATIONSRequired • High school diploma/GED required; associate degree, technical training, or equivalent experience in networking, information technology, cybersecurity, or a related field preferred., • 5+ years of relevant experience in network operations or IT infrastructure., • Strong knowledge of TCP/IP, DHCP, DNS, routing, switching, VLANs, subnetting, and wireless networking., • Experience configuring and troubleshooting firewalls, switches, wireless access points, and VPNs., • Familiarity with Cisco and/or UniFi/Ubiquiti networking equipment., • Understanding of network security concepts including segmentation, ACLs, firewall policies, least privilege, secure remote access, logging, and network monitoring., • Working knowledge of NIST SP 800-171 and CMMC requirements as they apply to network infrastructure., • Ability to implement technical network security controls based on organizational cybersecurity and compliance requirements., • Ability to maintain accurate network diagrams, configuration documentation, inventories, change records, and other technical evidence., • Strong troubleshooting, analytical, written, and verbal communication skills., • Ability to work with cybersecurity and compliance personnel to remediate findings and maintain secure, compliant configurations., • Ability to follow directions, document work, and adapt in a fast-paced environment. Preferred • Hands-on experience with UniFi gateways/controllers, VLANs, SSIDs, firewall policies, VPNs, PoE switches, and wireless access points., • Experience supporting a CMMC, NIST SP 800-171, DoD, Defense Industrial Base (DIB), or other regulated environment., • Experience implementing network segmentation for CUI or other sensitive environments., • Experience supporting SSP documentation, POA&M remediation, cybersecurity assessments, or audit evidence collection., • Experience hardening network devices using approved configuration or security baselines., • Experience reviewing firewall rules, ACLs, network services, and administrative access., • Familiarity with secure wireless network design and enterprise authentication., • Experience with Starlink systems, temporary/field networking, and event network deployments., • Familiarity with Jira or similar ticketing and change-management systems., • Industry certifications such as CompTIA Security+, CompTIA Network+, Cisco CCT/CCNA, or Ubiquiti certifications. WORKING CONDITIONS Work is performed in office, and field environments, with a mix of indoor and outdoor exposure. Must be able to walk, stand, and sit for extended periods, and occasionally climb or work in crawlspaces, ceilings, or racks. Requires the ability to lift up to 50 pounds and safely handle networking equipment and cabling. Work may involve moderate noise levels and occasional heat exposure. TO APPLY Please submit your resume and cover letter detailing your qualifications and experience. Only qualified candidates will be contacted for an interview. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT Liberty Alliance is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. Liberty Alliance is committed to providing a work environment free from discrimination and harassment and where employees are treated with respect and dignity.

Job Description Be a Star at Straz Center for the Performing Arts! The Applications & Data Manager manages Straz Center's internal applications and data systems, ensuring they operate efficiently, integrate seamlessly, and effectively support cross-departmental workflows. This position plays a vital role in system configuration, data governance, user support, and project management across major platforms such as CRM/ticketing, fundraising, finance/ERP, HRIS, and communications systems. This is a high-impact role that works closely with multiple teams to ensure technology supports business processes across the entire organization Located in downtown Tampa, the 335,000 square-foot Straz Center, one of the largest performing arts complexes in the country, offers a team-based work environment that shows our dedication to the community every day. We reward our full-time employees with a strong benefits package including options for health/dental, vision, etc., discounted downtown parking, food and show discounts, plus a generous 403(b) plan and up to 27 days of PTO/Holidays per year. Essential Functions: Production Application Management: • Coordinates with the various departments to configure and customize the production applications that meet the organization's specific needs and business processes., • Installs, configures, and maintains all Production software, including deployment of any updates and patches., • Manages integrations with other systems. Works on API development and integration with third-party tools as needed., • Monitors system health and performance, identifying and resolving issues, promptly. Application Security and Access Control: • Enforces security policies and access controls to protect sensitive customer and financial data., • Coordinates to manage user permissions and roles within the system. Database Administration and Security: • Monitors and diagnoses database performance issues., • Conducts annual compliance testing and verification., • Coordinates backup and recovery strategies of the business applications and databases., • Keeps data secure by managing accessibility. Data Governance: • Establishes and maintains robust data governance practices, ensuring the accuracy, security, and compliance of our organization's data assets., • Develops and implements data governance policies, standards, and procedures., • Ensures adherence to data quality standards across the organization., • Assigns and manages data stewards responsible for specific data domains., • Collaborates with business units to define data ownership and accountability., • Conducts training sessions to promote data governance awareness and best practices., • Communicates with stakeholders to gather requirements and address concerns., • Establishes and leads an internal standing data governance committee made up of business data stakeholders. Data Integrity and Validation: • Works with various departments to establish, coordinate, and maintain data integrity and validation procedures., • Determines the correct source of data and designs and makes recommendations based on user requirements., • Ensures all database objects are developed correctly., • Stays abreast of peer data integrity processes, methods, and technology tools., • Places data integrity and validation in the forefront of all work efforts. Business Intelligence, Analytics, Data Warehousing and Reporting: • Creates, oversees, and supervises reports, including, but not limited to SQL SSRS, InfoMaker, SySense, Power BI, & Tableau., • Creates, filters, and groups BI visualization data., • Designs and develops business analytics schemas., • Designs and maintains the organization's data warehouse, including the collection, organization, and utilization of all data and statistics from both internal and external data sources., • Designs and develops ETL (Extract, Transform, Load) processes., • Oversees, supervises, develops, and optimizes data solutions for the benefit of the organization., • Advanced User Support: Provides advanced technical support for all production applications, assisting help-desk personnel and end-users when necessary., • Documentation and Training: Provides updated documentation on the current process/procedures for ongoing maintenance of all production software. Provides training materials, and in some instances perform training, of all production software, as well as coordinate any vendor partner training curriculum for newly implemented production software. Project Management: • Coordinates with the Senior Director of IT to maintain project plans and monitor work progress., • Develops project plans, timelines and communications., • Creates and maintains change management, standard operating procedures, and other technical documentation., • Communicates with application vendors for technical support, issue resolution, and updates., • Oversees any consultants engaged for any respective application and data related projects. Additional Responsibilities: • Oversees and supervises the organization's business applications including the deployment of new version upgrades and patches for the organization's primary and secondary applications., • Understanding of and adherence to the change management policies and procedures., • Provides second tier support for business application users and escalates to vendors as needed., • Provides end user support, testing, and training., • Oversees and supervises the creation of training programs, facilitates workshops, and vendor coordinated training on business applications, including new and updated releases., • Makes recommendations on business application products and improvements. Minimum Qualifications (Knowledge, Skills, and Abilities): • Experience in developing and optimizing complex data and reporting solutions using relational databases., • Experience with dashboarding visualization tools., • Expert-level experience with Microsoft 365 Environment., • Understanding of APIs, SQL, ETL processes., • Experience in supporting multiple users and on-line transaction processing systems., • Ability to troubleshoot complex application problems and work with support staff to resolve., • Ability to work on multiple projects simultaneously., • Must have excellent written and verbal communication skills., • Self-Starter: ability to work without supervision., • Strong problem solving and analytical skills., • Flexibility to work in a 24/7 operational environment, to provide rapid respond to system outages and after-hours support. Certifications: • Database Administrator or equivalent work experience required, • CRM Certification or equivalent work experience preferred Education and Work Experience: • Bachelor's degree or equivalent experience required., • 7+ years of experience managing enterprise application databases, integrations and IT projects., • Experience leveraging reporting, analytics, and CRM platforms to drive insights, optimize processes, and support organizational objectives. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. • While performing the duties of this job, the employee is regularly required to communicate over the phone. The employee is frequently required to traverse the facility, exchange information, and operate equipment., • The employee is occasionally required to move up to 25lbs, ascend/descend/work atop ladders, move in confined spaces, and reach. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. • The noise level in the work environment is usually moderate. Special Conditions of Employment: • The nature of this job provides for this position to be carried out working in a hybrid work environment both on site and remotely as determined by the Sr. Director of IT and the VP of Administration., • As a condition of employment and in compliance with Florida House Bill 531, the candidate(s) selected for this position are required to complete a Level 2 background screening through FLClearinghouse. Please use the following link to view more about the required screening: https://info.flclearinghouse.com. Failure to complete the screening or meet the requirements may result in disqualification from consideration. The David A. Straz, Jr. Center for the Performing Arts, Inc. is an equal opportunity employer committed to being an inclusive workplace and strongly believes in the importance of having a diverse group of individuals represented. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class. Please visit our website at www.StrazCenter.org to learn more about the Straz Center. Job Posted by ApplicantPro

Job DescriptionRedefine the future of live entertainment tech Welcome to vivenu, the global leader in event ticketing tech and one of the world’s fastest-growing live entertainment tech firms. We are transforming event ticketing for global leaders like the Grammys, the Golden Globes, Stanford University and the Hockenheimring turning what was once a simple transaction into a strategic business advantage. Backed by over $65 million in funding, our platform empowers event organizers to own their brand experience, unlock deep data insights, and seamlessly integrate ticketing into their digital infrastructure. With six offices worldwide and growing, we deliver a customizable, intuitive solution and industry-leading support that simplify even the most complex ticketing challenges – helping organizers deliver exceptional experiences and drive real growth. Join us and build the future of live entertainment. As our first dedicated Solution Architect on the US team, the mission is to bridge the gap between our powerful API-first platform and complex enterprise ticketing needs. This role is confidently mapping the requirements to our API architecture and starting to establish templates, frameworks, and best practices that will allow vivenu to scale. As a Solution Architect at vivenu your responsibilities will include: • Architecting tailored solutions for custom integration gaps, such as API connections, Single Sign-On (SSO) setups, and ERP, leveraging vivenu’s powerful capabilities., • Partnering closely with enterprise clients to seamlessly transition their existing digital storefronts into a cutting-edge, headless commerce architecture powered entirely by vivenu's robust APIs., • Running deep-dive technical workshops with a diverse mix of client stakeholders—ranging from customer CTOs and IT departments to third-party web agencies and Ticketing Managers—to extract requirements and translate complex needs into scalable blueprints., • Aligning customer expectations perfectly with vivenu's platform capabilities, and acting as the internal escalation point for complex technical questions in post-sales to ensure all scoped solutions are highly viable, scalable, and independently executed., • Leveraging rapid scripting, AI tools, and proof-of-concepts to quickly verify data flows, turning these bespoke solutions into high-impact white papers and global integration templates that establish vivenu as a technical leader., • Adapting quickly and jumping into any industry vertical or technical challenge whenever and wherever needed, driving innovative platform solutions from conception to execution.What you will need to succeed in this role:, • 5+ years of experience in a similar role, ideally a background in software engineering or a highly technical role, with a deliberate career pivot toward client-facing strategy, business impact, and solution design., • A university degree in Computer Science or a related quantitative, technical field., • A broad, comprehensive understanding of web applications, REST APIs, webhooks, data mapping, and how modern software ecosystems interact, • The ability to read API documentation, write functional scripts to test endpoints, and deeply analyze and debug AI-generated code., • Exceptional communication skills to navigate high-stakes client environments, manage multiple priorities, and confidently manage client expectations.Why join vivenu? Live Entertainment Tech Play a mission-critical role for global brands, redefining fan experiences from festivals to major sports events. Here, you’re part of the business of fun — powered by cutting-edge technology that brings moments to life for millions. Sustainable Growth We scale sustainably on a profitable, VC-backed foundation with true product-market fit. This means continuous investment in our people, products, and long-term vision. Top-tier Team Collaborate with over 160 dedicated professionals, including leaders from Google, Slack, and Salesforce. Together, we’re shaping the future of live entertainment technology, one decision at a time. Global DNA We’re a diverse, merit-driven team spread across six global offices. Talent and impact are what matter here — not hierarchy or background. Fast Growing, in All Aspects Sifted consistently ranks us among the fastest-growing scale-ups in Europe. We’re driven by daily learning, shared wins, and collective growth. Next-Gen Leaders & Insights Work alongside some of tech’s brightest minds — from Forbes 30 Under 30 founders to Executive of the Year award winners. At vivenu, you’ll help set the standard for the ticketing industry’s future. vivenu Inclusion Statement At vivenu, we believe our people define our success – and that we win with bold, diverse minds. The strongest teams are built on different perspectives, experiences, and voices. We’re committed to creating a workplace where everyone feels empowered to contribute, grow, and thrive to shape the future of live entertainment globally. Check out our mission statement and corporate values here. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Law Clerk II Employment Type: Full-Time, Experienced Department: Legal Services CGS is seeking an experienced Law Clerk to provide assistance in all phases of litigation for a large federal agency office. This is a high-profile office involved in many high priority cases where your work will be fulfilling, and will make an immediate impact in support of the mission of this federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: • Assist with all phases of litigation regarded opioid cases, and other high-profile cases litigated by this office. • Assist with trial prep, litigation tasks, and all other tasks as assigned by attorneys. • Reviews and analyzes documents, transcripts, files, and other materials to locate information & evidence relevant to investigative actions. • Uses electronic databases to perform litigation support tasks, including reviewing, organizing, indexing, tagging, and summarizing documents, files, and other materials. • Conducts database searches for documents and information. • Troubleshoot technical issues with review platforms and tools. • Apply redactions to documents of all types including audio files. • Draft review memos and other litigation documents as required by attorneys. • Communicate directly with case teams regarding ongoing litigation. • Draft, organize and manage litigation review materials. • Use task ticketing software to track litigation case support. Qualifications: - J.D. Degree - Active member of the Bar in any U.S. jurisdiction - Experience with civil litigation (preferred), especially if such experience involves complex federal cases and jury trials - U.S. Citizenship. - Requires Law degree, or currently attending an ABA-accredited law school, having completed at least two years of study or, an equivalent level of legal training or experience; or an equivalent level of education may be substituted. Additionally, must have at least two years of progressively more responsible experience on litigation support projects or task order related projects including proven capabilities and communication skills to successfully interact with clients and attorneys. - Requires sound working knowledge of federal and state court systems, legal research procedures, and legal research resources. - Requires excellent written and oral communication skills and thorough knowledge of legal research tools such as LEXIS and Westlaw. - Must have hands-on familiarity with a variety of computer applications, including word processing, databases (such as document review and file management systems), spreadsheets, and imaging. - Role also requires hands-on familiarity with ESI tools and knowledge of eDiscovery procedures and resources. Our Commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. - Health, Dental, and Vision - Life Insurance - 401k - Flexible Spending Account (Health, Dependent Care, and Commuter) - Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing sy

You will be the friendly, capable voice on the other end of the ticket, and the go-to resource for our Help Desk Analysts when issues need an extra level of expertise. Support end users by phone, email, and ticketing system for PCs, mobile devices, phones, and printers, and serve as an escalation po

Description The Support Practice Group of Kraft Kennedy is seeking applicants for the 2nd shift full- time position of Desktop Support Technician. The schedules are Monday through Friday 4:30p to 1:30am Eastern or Wednesday through Sunday 4:30p to 1:30am Eastern or Friday through Tuesday 4:30p to 1:30am Eastern You must be located in one these areas to be eligible for an interview. IL, DE, Fl, GA, Mass, KY, FL, PA, MD, TN, VA, TX, VT, WA, OH, UT, SC, MI, NE, MO and NC. The Support Practice Group is a large and growing group of diverse technical staff providing a broad range of technology support in various industry verticals as part of Kraft Kennedy’s Managed Services offering. This position reports to a Team Leader and will work closely with co-workers, senior technical staff and other support staff in this collaborative, highly active, engaging environment. Make a difference for our clients and grow your technical skills in the process. Responsibilities · Provide remote support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more. · Provide on-site assistance to clients on an as needed basis. · Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues, security issues and more. · Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues. · Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution. · Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group. · Provide regional local on-site client support, as necessary. The base pay for this position has a salary range of $55,000 to $65,000. The actual salary offer will take in to account a wide range of factors including the individual’s qualifications, experience as well as location. In addition, certain positions are eligible for bonuses or commissions. #L1-LM1 Requirements Qualifications · Bachelor’s Degree in IT or related field or a minimum of 3 years of related work experience in lieu of a degree. · Strong customer service and communication skills. · Very organized and detail oriented, with a high degree of accuracy and follow up. · Strong problem solving and technical troubleshooting skills. · Experience supporting environments with Windows Server and Exchange infrastructure is preferred. · Experience with server and network administration, software deployment and MS office. Document management experience preferred but not mandatory. · Some combined industry experience with Windows desktops. · Virtualization and storage experience strongly preferred. · MCSE and/or related technical certifications are strongly preferred. Benefits Why join us? · Family oriented team environment with strong emphasis on work life balance · Medical, dental, HSA, life and long-term disability insurance · 401k with company match · Phone reimbursement · Holidays/vacation/sick days · Training on the latest technologies Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Kraft Kennedy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status or any other characteristic protected by law.

We are building AI to simulate the world through merging art and science. We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world. World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached. Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you. Open to hiring remote across North America and London — we also have offices in NYC, San Francisco, Seattle, and London. We're building a tool that makes content creation easy and accessible for all types of creatives. Our users love it. Runway has an actively engaged and growing community of passionate artists and creators worldwide. And we're scaling the systems behind our support team so we can keep delivering delightful experiences as that community grows. We're looking for a Support Systems Engineer who ships production code, not tickets and specs: someone who takes a fix from proposal to merged PR themselves. This role reports directly to the Head of Customer Experience. Own the AI support agent, our ticketing system and other Support tools end to end: authentication (JWT), response logic, routing, escalation paths and tone, tested in staging before it sees live traffic Ship daily product changes that remove ticket volume. Recent example: extending automatic refund eligibility to one-click credit purchases, accidental upgrades and month-based proration on annual terms Build and maintain internal CX tooling as real software, not one-offs: scripts, jobs, dashboards, admin surfaces Run QA and evals with real test suites and pass/fail rubrics, plus monitoring and alerts for outages, bugs and volume spikes Own releases: staged rollouts, a regression suite before every ship, clear rollback criteria, a writeup when something reaches production Build the CX reporting the org runs on: volume, deflection, CSAT, reply and resolution time, escalation accuracy, agent spend. You own the correctness and availability of the queries. Build and stage the guardrails on refunds, account changes and anything touching money or PII, including the audit trail Keep the knowledge base accurate and structured for the agent to parse, and manage the handoff into the ticketing system Keep the CX roadmap and the coverage model current, sequenced against priorities set by the Head of CX, so gaps show up before they bite Run the day-to-day with our AI platform vendor: weekly working session, joint roadmap, issues filed with reproductions Carry signal across teams: Product and Engineering on bugs and rollouts, Customer Education on self-serve, community on Discord and the forums, GTM and Analytics on routing and reporting 5+ years in Customer Experience, Support Engineering or Support Operations, with real time spent writing code You ship production code in codebases you didn't write: read TypeScript, trace logic through someone else's service, put up a PR that survives review. Our stack is TypeScript and Node.js on AWS Hands-on experience building and tuning AI or LLM-powered support workflows: prompt and context engineering, routing, escalation design, evals SQL experience. You own the reporting, so you shouldn't be waiting on Analytics for it Code-level experience with a billing or payments API: invoices, prorations, refunds. A large share of consumer tickets live here Git, PR review, CI, staging and feature flags as your default way of working Real QA and eval experience: you can define rubrics, build test suites and calibrate against what good looks like Judgment about where a fix belongs, in code, in the agent or in the knowledge base A track record carrying signal between support, product and other functions and turning it into action Comfort managing your own work in a fast-moving environment, high ownership and high autonomy Genuine interest in AI, creative tools or both The most successful person in this role treats the agent and the systems around it like a product they own. They watch where it fails, ship the fix and check whether it worked. They build reporting people actually use. And they show up with improvements no one asked for yet. During our interview process, you'll have several chances to get acquainted with the Runway product and use all the features our team has built, and that starts now. As part of your application, instead of a cover letter, we ask that you try out the Runway product, specifically build a custom workflow. Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide. There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range. Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates. _ We’d love to hear from you. We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply. More about Runway _ _ _ _ _ _ _ We're excited to be recognized as a best place to work: | | |

Hi, we're The Browser Company 👋 and we're building a better way to use the internet. Browsers are unique in that they are one of the only pieces of software that you share with your parents as well as your kids. Which makes sense, they're our doorway to the most important things — through them we socialize with loved ones, work on our passion projects, and explore our curiosities. But on their own, they don’t actually do a whole lot, they’re kind of just there. They don’t help us organize our messy lives or make it easier to compose our ideas. We believe that the browser could do so much more — it can empower and support the amazing things we do on the internet. That’s why we’re building one: a browser that can help us grow, create, and stay curious. To accomplish this lofty task, we’re building a diverse team of people from different backgrounds and experiences. This isn’t optional, it’s crucial to our mission, as we need a wide range of perspectives to challenge our assumptions and shape our browser through a bold, creative lens. With that in mind, we especially encourage women, people of color, and others from historically marginalized groups to apply. At The Browser Company, we're building AI-powered browsers that transform how people work and we believe that same spirit of innovation should extend to how we support our own team. You’ll join a small but mighty IT team, playing a critical role in building the systems that keep our global, hybrid workforce productive and secure. Working closely with our IT Program Manager and partnering across Security, Engineering, and the People team, you’ll strengthen the collaboration tools, automations, and identity systems that enable hundreds of people to do their best work every day. You’ll be deeply involved in the day-to-day delivery of IT services, making sure support, tooling, and processes run smoothly and that every interaction with technology feels seamless and human. We’re looking for a technologist who approaches IT as both craft and service. From reimagining device management to implementing modern IGA tools for just-in-time access controls, you’ll help define what modern IT looks like at a next-generation software company. This is an exciting time to join - The Browser Company is growing rapidly and facing new IT challenges as we build the future of AI-powered browsing. Design, implement, and maintain automated systems for employee onboarding, access management, and offboarding that scale globally Build and maintain RBAC and birthright access policies that give team members the access they need to do their jobs efficiently while maintaining least privilege Deploy and manage secure device management solutions for our globally distributed team Utilize infrastructure-as-code to standardize configuration management Automate routine IT workflows and manage the IT ticketing process to free the team to focus on high-impact work Partner with Security to establish and monitor compliance controls across endpoints Evaluate and recommend new IT tools and SaaS platforms that improve security, scalability, and employee experience Create clear documentation and educational resources that help the team work securely and independently You’re a versatile IT engineer with 5+ years of experience in fast-paced, distributed environments - skilled in SaaS and endpoint management, automation, and light software development, with a strong focus on Identity & Access Management (especially within Google Workspace ecosystems) You have a strong grasp of endpoint management tools and frameworks (MDM, BYOD, MAM) across platforms - primarily focused on macOS environments, with additional experience supporting Windows devices You’re familiar with provisioning workloads on major cloud providers such as AWS, Azure, and GCP You’ve implemented and managed SSO systems (Azure, Google, Okta) and SCIM integrations to establish RBAC and birthright access controls for corporate identities You’re proficient in writing reliable, production-level automation code using Go, Python, Bash, or comparable languages You're pragmatic and know how to balance security with an excellent user experience You excel at partnering with stakeholders across the business to synthesize and present technical solutions that drive business efficiency You're excited to work in a fast-paced startup environment where you'll implement new systems and technologies Most of our team is based in North American time zones and we require 4+ hours of overlap with Eastern Time You resonate with our _. Identity and Access Management: Google Workspace, Conductor One, Terraform Email and Messaging: Gmail and Slack Document Creation and Collaboration: Notion, Linear, Google Meet Credential Management: 1Password Project Planning: Linear Endpoint Management: JAMF (Mac), Intune (Windows) Our total compensation for full-time employees includes base salary, equity, and comprehensive benefits. The annual base salary range for this role is $150,000-$200,000 USD. The final offer will depend on your experience, expertise, and interview performance. Our goal is simple: if it feels like the right mutual fit, compensation shouldn’t be the thing that gets in the way. We’ve built a small, talent-dense team who cares deeply about their craft, and we pay competitively in line with current market benchmarks. Benefits. We offer best-in-class benefits (_) designed to support you, your family, and your life outside of work. Think big-company perks with startup-style impact, ownership, and ways of working — so you have the space and support to do the best work of your career. Location. We’re a remote-friendly company and can hire in the US or Canada. If you live in New York (or want to visit), you’re welcome to work from our office in Williamsburg. The Browser Company is an ambitious team of close to 100 people (and growing!) who are passionate about building great products. We are a remote-first, distributed team, with the option to work from office in Brooklyn, New York. We strongly support diversity and encourage people from all backgrounds to apply. 🚙 To read more about what we value as a company, check out _ on our blog.

Description Seeking a career with a sense of purpose, work life balance, and growth opportunities … There’s a place for you at Leidos! At Leidos, we are committed to making the world safer, healthier, and more efficient through technology, engineering, and science. You would be a valued member of global team providing services across civil, defense, health, and intelligence business lines. At Leidos, team member career development, flexibility, and well-being are priority and is supported by consistent leadership engagement, an experienced human relations staff, and numerous employee support programs. Use your unique talents and make an immediate impact… The Leidos Digital Modernization Sector has an opening for a highly motivated Journeyman NetOps Engineer. This position is located at MacDill AFB, FL supports the Global Solutions Management-Operations II (GSM-O II), Joint Communications Support Element (JCSE). The JCSE team provides en-route, early entry, scalable C4 support to Regional Combatant Commands, Special Operations Command, and other agencies. In this role, you will be responsible for new capability requirements and design, system assessments, and providing hands-on engineering support. Key elements of this position include: Providing technical expertise for daily operations and maintenance of systems; Effectively troubleshooting, isolating, and resolving technical problems to minimize system downtime; Assisting with preparing and maintaining technical documentation, drawings and related artifacts; Support implementation of routine updates, approved upgrades and engineering or design changes; and Help to isolate and resolve technical issues and problems that impact multiple networks, systems, and devices. Responsibilities include: Providing day to day operational routing and switching support with hands on experience with Cisco Routers and Switches, routing protocols (BGP, EIGRP, RIP, etc.) Troubleshoot routing protocols and end-to-end network performance from the Local Area Network (LAN) through a Wide Area Network (WAN), to a Campus Area Network (CAN). Willingness to cross train and support multiple technologies in an operational environment including SATCOM, Voice, VDI/Virtualization. Support the system adherence to industry standards, DOD standards, DOD policies, DOD instructions, DOD directives, cybersecurity policies, and best commercial practices. Utilize ticketing systems for detailed documentation of outages and network change activities. Provide technical problem resolution for a wide range of network infrastructure problems or anomalies. This position requires flexibility to support 24x7 Network Operations including 12 hour shifts as required. Minimum Qualifications: Current DoD 8140 (formerly 8570) IAT Level II certification (CompTIA Security+ce, CCNA Security, CySA+, etc.) CCNA Education: HS Diploma and 5+ years of experience Clearance: Secret Intrigued?... There’s more! Leidos understands that there are many factors that contribute to a career decision, but pay and benefits are fundamental factors. Compensation: Very competitive, with a robust rewards and recognition program Health and well-being: Comprehensive coverage with many programs (ex. HSA, FSA, Dental, Vision, 24/7 EAP) to ensure the well-being of you, eligible family members, and registered domestic partners. Income Protection: Programs to help navigate life events: Company-provided Term Basic Life, Group Universal Life, Optional Dependent Life, Accidental Death and Dismemberment, and Business travel accident Leave: Leidos is committed to work life balance, with competitive leave options. Retirement: Leidos 401k plan, with company match determined by fringe benefit package Employee Stock Purchase plan: 10% discount for all enrollees Family Benefits: Center-based and in home back-up childcare, free access to Sittercity, and Dependent (Daycare) Flexible Spending Accounts The Leidos values are integrity, inclusion, innovation, agility, collaboration, and commitment. It’s under these values that we feel we are able to provide a safe work environment where we foster equality, growth, and creativity. If you feel Leidos is a fit you and can meet your needs, please submit your application and join our team in our commitment to excellence. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. July 27, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range $59,150.00 - $106,925.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit _. Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at _. Securing Your Data Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at _. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the _. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Description Seeking a career with a sense of purpose, work life balance, and growth opportunities … There’s a place for you at Leidos! At Leidos, we are committed to making the world safer, healthier, and more efficient through technology, engineering, and science. You would be a valued member of global team providing services across civil, defense, health, and intelligence business lines. At Leidos, team member career development, flexibility, and well-being are priority and is supported by consistent leadership engagement, an experienced human relations staff, and numerous employee support programs. Use your unique talents and make an immediate impact… Leidos has an opening for a highly motivated individual. The Network Operations Analytics Engineer at MacDill AFB, FL supports the Global Solutions Management-Operations II (GSM-O II), Joint Communications Support Element (JCSE). The JCSE team provides en-route, early entry, scalable C5 support to Regional Combatant Commands, Special Operations Command, and other agencies. In this role, you will be responsible for developing unique data sets utilizing existing tools, recommending additional tools sets that enhance data collection, developing reporting tools and reports that meet customer objectives, managing data storage and retention and producing ad-hoc reporting when the customer requires. Key elements of this position include: conducting analysis and assessments on new emerging technologies; developing and recommending functional solutions to meet stakeholder requirements; providing detailed periodic reports supporting Joint Network Operations Center (JNOC); developing, engineering, and recommending new tools or scripted solutions. To be successful, you should have a strong understanding of Network technologies, Data Analytics, ability to work independently, and develop process and data sets to meet program’s reporting requirements. This position also requires U.S. citizenship and an active Secret clearance. Daily Responsibilities: Develop and implement data collection methods: Establish and execute processes to systematically collect key performance metrics throughout each supported mission. Champion operational procedures that improve data quality and collaborate with vendors to enhance existing tools. Conduct mission reporting: Independently refine customer reporting requirements and develop detailed mission reports that support operational objectives. Analyze ticket management data: Produce reports on trouble tickets, including creation, response, and resolution times, while identifying trends and categorizing issues to improve operational performance. Monitor network performance: Analyze bandwidth utilization, including peak and average consumption, and evaluate network performance throughout the mission lifecycle. Develop process documentation: Create and deliver comprehensive documentation of approved processes and procedures, establishing a repeatable framework for future mission support. Provide stakeholder engagement: Present recommendations, reporting, and technical findings to senior Government and military leadership to support operational decision-making. Basic Qualifications: Current DoD 8570 IAT Level II certification (CompTIA Security+ce, CCNA Security, CySA+, etc.) CCNA highly desired Experience with network management platforms and ticketing systems. Database experience Education: BS Degree and 8-12 years of prior relevant experience or Masters with 6-10 years of relevant experience. Specific experience, education and training may be considered in lieu of degree. Clearance: Secret Intrigued?... There’s more! Leidos understands that there are many factors that contribute to a career decision, but pay and benefits are fundamental factors. Compensation: Very competitive, with a robust rewards and recognition program Health and well-being: Comprehensive coverage with many programs (ex. HSA, FSA, Dental, Vision, 24/7 EAP) to ensure the well-being of you, eligible family members, and registered domestic partners. Income Protection: Programs to help navigate life events: Company-provided Term Basic Life, Group Universal Life, Optional Dependent Life, Accidental Death and Dismemberment, and Business travel accident Leave: Leidos is committed to work life balance, with competitive leave options. Retirement: Leidos 401k plan, with company match determined by fringe benefit package Employee Stock Purchase plan: 10% discount for all enrollees Family Benefits: Center-based and in home back-up childcare, free access to Sittercity, and Dependent (Daycare) Flexible Spending Accounts The Leidos values are integrity, inclusion, innovation, agility, collaboration, and commitment. It’s under these values that we feel we are able to provide a safe work environment where we foster equality, growth, and creativity. If you feel Leidos is a fit you and can meet your needs, please submit your application, and join our team in our commitment to excellence. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. July 23, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range $92,300.00 - $166,850.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit _. Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at _. Securing Your Data Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at _. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the _. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Manager, Business Data Solutions (SaaS) | Hybrid in Tampa, FL (Hybrid/EST) We're seeking a Manager, Business Data Solutions to lead a team of clinical and technical solution consultants supporting the implementation and optimization of our enterprise healthcare software for healthcare organizations. This role combines people leadership of a small team, customer consulting, solution architecture, and AI-driven process improvement to deliver successful client outcomes. What You'll Do • Lead, coach, and develop a high-performing team of solution consultants and subject matter experts., • Drive successful software implementations from requirements gathering through deployment and post-go-live support., • Partner with customers to design scalable solutions, integrations, and workflows that align with clinical and operational goals., • Oversee complex integrations using REST APIs, HL7, FHIR, XML, JSON, SQL, Postman and other interoperability standards., • Champion the adoption of AI-enabled tools to improve documentation, analysis, testing, and delivery efficiency., • Serve as a trusted advisor to customers on best practices, interoperability, and solution strategy., • Lead technical troubleshooting, customer escalations, and cross-functional collaboration., • Define future-state integration architectures and guide migration from legacy interfaces to modern API-first platforms. What We're Looking For • 5+ years of experience in solution consulting, systems integration, implementation, or technical consulting within healthcare technology., • Strong Utilization Management, Care Management, Pharmacy Management, and Appeals, • Some previous people leadership or team management experience., • Strong knowledge of healthcare interoperability standards including HL7, FHIR, REST APIs, XML, JSON, and SQL., • Experience with enterprise SaaS implementations, cloud platforms (AWS preferred), and AI-enabled technologies., • JIRA or other ticketing system knowledge., • Excellent communication, customer-facing consulting, and stakeholder management skills., • Bachelor's degree in Computer Science, Information Systems, Healthcare Informatics, or a related field (or equivalent experience)., • Drug Screen and Background Check will be required (Federal Healthcare Requirement), • Hybrid in Tampa - Required.

AI Forward Deployed Engineer Enduring Ventures | Remote | Contract-to-Hire | Reports to the Chief Technology Officer Individual contributor role. This is not a people-management position. COMPANY DESCRIPTION Enduring Ventures is a permanent capital holding company inspired by Berkshire Hathaway. We acquire and grow wonderful businesses in distressed, carve-out or divestiture situations. We are very hands-on investors and our preferred holding period is forever — we’re not in the business of flipping companies, we’re in the business of compounding value for the long term. Today, we own 20+ companies across software, home services, education, wellness, and more. We operate with a bias toward action, extreme ownership, and long-term alignment. We prioritize hunger, humility, and horsepower. ROLE DESCRIPTION Enduring Ventures is seeking an AI Forward Deployed Engineer to take AI out of the lab and put it to work inside our portfolio companies. Think of this role as an AI wrangler: your job is to work hands-on with AI, shape it, and deploy it into real corporate environments so that it delivers positive, measurable outcomes. Our approach is simple. We take AI as a project, encapsulate it, and embed it into a specific business problem for a specific result. Most often that result is a force multiplier for people — automating processes, eliminating bottlenecks, and letting AI be the oil in the engine so the business runs more smoothly than it does today. You will work on a wide variety of AI projects across many of our portfolio companies — including the responsibilities listed below and many others as needs emerge. That work may include building Claude skills, Claude harnesses, and custom agentic harnesses, integrating models into existing systems, and automating end-to-end workflows. You will also build within the enterprise AI platforms our companies already use, including Microsoft Copilot, Copilot Studio, Microsoft Foundry (formerly Azure AI Foundry), and Amazon Bedrock (including Bedrock AgentCore). You will be model-agnostic: fluent across Anthropic, OpenAI, and Google Gemini, and able to judge which model and approach is the right fit for each implementation. We are looking for doers, not managers. This role does not manage people. You manage AIs. You’ll spend your time scoping, building, shaping, shipping, and supporting AI solutions yourself. If you’d rather build than delegate, we want to hear from you. Reporting and engagement structure. You will report directly to the Chief Technology Officer of Enduring Ventures. The role begins as a contract engagement, with the intent to convert to a full-time employee (FTE) position embedded within a portfolio company as we identify the right long-term fit. This is a remote position. WHY THIS ROLE IS EXCITING • You’ll work hands-on with the latest frontier models from Anthropic, OpenAI, and Google — and decide which one fits each job., • You’ll deploy AI across a portfolio of 20+ companies in industries as varied as software, home services, education, and wellness, so no two projects look alike., • You’ll see your work go straight into production and change how real businesses operate day to day., • You’ll report directly to the CTO and join a lean, high-performance team of operators and investors., • You’ll have a clear path from contractor to full-time employee within a portfolio company as we find the right home for your skills., • You will prototype, ship, and scale AI-powered solutions that deliver measurable investor outcomes across a wide variety of industries. KEY RESPONSIBILITIES • Embed with portfolio company teams to understand their workflows, identify bottlenecks, and find the highest-value opportunities for AI., • Scope AI projects into well-defined deliverables with clear success metrics and positive business outcomes., • Build and deploy AI solutions end to end: prototype quickly, iterate with users, and harden solutions for production., • Design and build Claude skills, Claude harnesses, and agentic harnesses, as well as agents and workflows on other platforms., • Build and deploy agents, copilots, and automations in Microsoft Copilot, Copilot Studio, Microsoft Foundry (formerly Azure AI Foundry), and Amazon Bedrock / Bedrock AgentCore, meeting each portfolio company where its technology stack already lives., • Develop LLM-powered applications including RAG pipelines, tool-using agents, multi-step agentic workflows, and MCP/tool integrations., • Evaluate and select models across Anthropic, OpenAI, and Gemini based on accuracy, cost, latency, context needs, security, and fit for the use case., • Integrate AI into existing business systems, APIs, and data sources (CRMs, ERPs, ticketing, document stores, and more)., • Build evaluation, testing, and observability into every deployment so solutions stay accurate and reliable over time., • Automate repetitive processes to eliminate manual work and free people to focus on higher-value tasks., • Train end users, document solutions, and create reusable playbooks and components that can be redeployed across the portfolio., • Measure adoption and impact, and continuously improve deployed solutions based on real-world feedback., • Take on additional AI projects across the portfolio as priorities and opportunities evolve. QUALIFICATIONS • Hands-on, builder mindset — you prefer shipping working solutions over writing slide decks or managing others., • 2+ years of software engineering, solutions engineering, forward deployed engineering, or similar hands-on technical experience., • 1–2+ years building and deploying applications with LLMs in real-world settings., • Working fluency across major AI platforms (Anthropic Claude, OpenAI, Google Gemini), with a clear understanding of each one’s strengths, weaknesses, and trade-offs., • Experience building agents, agentic workflows, and prompt/context engineering for production use., • Hands-on experience with enterprise AI platforms such as Microsoft Copilot / Copilot Studio, Microsoft Foundry (formerly Azure AI Foundry), or Amazon Bedrock, and willingness to work across all of them., • Proficiency in Python and/or TypeScript, SQL, and working with REST APIs., • Ability to translate ambiguous business problems into concrete technical solutions., • Comfort working directly with non-technical stakeholders, from frontline staff to company leadership., • Strong verbal and written communication skills; able to explain AI capabilities and limitations in plain language., • Self-directed and comfortable juggling multiple projects across different companies in a fast-paced environment., • Undergraduate degree in Computer Science, Engineering, or a related field preferred, or equivalent practical experience. PREFERRED QUALIFICATIONS (NICE TO HAVE) • Experience building Claude skills, Claude Code / Agent SDK harnesses, or MCP servers., • Experience with the OpenAI Agents SDK / Assistants, Google Vertex AI / Gemini APIs, or similar platforms., • Experience with RAG, embeddings, and vector databases (e.g., Pinecone, pgvector, ChromaDB)., • Familiarity with agent and orchestration frameworks (e.g., LangChain, LangGraph, LlamaIndex, Pydantic AI)., • Experience with LLM evaluation, observability, and guardrails., • Familiarity with cloud infrastructure (AWS, Azure, or GCP), containers, and Linux environments., • Experience with workflow automation tools (e.g., n8n, Zapier, Power Automate) and integrating them with AI., • Prior experience in a forward deployed, consulting, or customer-facing engineering role. If this sounds like you, apply with your resume and, ideally, examples of AI solutions you have built and deployed. If we think you could be a good fit, we will reach out via email regarding next steps. COMPENSATION PACKAGE This role begins as a contract engagement. Upon conversion to full-time employment, the firm offers robust benefits including Comprehensive Medical/Rx, Dental, and Vision plans; 401(k) program with company match; and commuter benefits for parking and transit. *Industry: Venture Capital and Private Equity Principals *Employment Type: Contract-to-Hire (Contractor, with intent to convert to Full-time) *Reports To: Chief Technology Officer, Enduring Ventures

𝗧𝗶𝘁𝗹𝗲: Product Specialist 𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: Fully Remote (domestic & international travel required) 𝗖𝗼𝗺𝗽𝗮𝗻𝘆: ShopData | Henning (Valstone Portfolio) 𝗔𝗯𝗼𝘂𝘁 𝗦𝗵𝗼𝗽𝗗𝗮𝘁𝗮 | 𝗛𝗲𝗻𝗻𝗶𝗻𝗴 ShopData Systems has been a leading provider of industrial nesting and CAD-CAM sheet metal fabrication software for over 50 years, supporting manufacturers and fabricators across HVAC, structural steel, and general fabrication. Following its January 2026 merger with Henning Software — provider of Visual EstiTrack™, an ERP platform built for job shops, fabricators, and sheet metal manufacturers — the combined business now serves 3,000+ clients across Canada, the USA, Mexico, and Europe. ShopData | Henning is a Valstone company. Valstone is an industrial software conglomerate that acquires and operates mission-critical software businesses across agriculture, logistics, food processing, bulk materials, and manufacturing — with 19 acquisitions completed and a long-term, buy-and-hold approach to building businesses, not exiting them. Valstone is part of the Valsef Group, alongside Valsoft (130+ acquisitions, $3B+ valuation), Permanent Corp, Valnet, and Valsef Capital. 𝗔𝗯𝗼𝘂𝘁 𝘁𝗵𝗲 𝗥𝗼𝗹𝗲 This is a hands-on, individual-contributor role as the subject matter expert on ShopData software — splitting time across onsite customer training, virtual training, and technical support. Onsite engagements run 3–4 days for small groups of 1–5 attendees, delivered from the customer's office to the shop floor; virtual sessions are shorter and workflow-specific, often several a day. Between engagements, this person works tickets from the organization queue, owning escalated cases across audiences that range from machine operators and programmers to estimators, shop management, and IT. You're a road warrior who teaches — as comfortable on a shop floor as on a web session, able to read a room of mixed-skill operators and adjust on the fly, and happier solving it onsite than trading emails about it. Industry knowledge isn't required on day one — the ability to learn it fast, work independently, and leave every customer better at the software is. 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 & 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆 • Deliver onsite and virtual training tailored to each customer's workflow, adjusting depth and language across mixed-skill audiences, • Conduct pre-engagement discovery to scope onsite sessions ahead of travel, • Develop and maintain training materials, guides, and documentation; build onboarding tracks and refresher content 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 & 𝗘𝘀𝗰𝗮𝗹𝗮𝘁𝗶𝗼𝗻 • Work tickets from the organization queue during non-training time, • Own escalated cases from Support Engineers and cases requiring advanced product investigation and user training, • Route code-level issues to the Lead Engineer with full context, test solutions when provided, and facilitate customer delivery 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 & 𝗖𝗼𝗻𝘁𝗶𝗻𝘂𝗼𝘂𝘀 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁 • Document solutions and workarounds in the knowledge base; surface recurring issue patterns to product and support, • Stay current on releases and new capabilities, • Maintain ticket notes, time logging, and trip documentation 𝗤𝘂𝗮𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 𝗠𝘂𝘀𝘁 𝗛𝗮𝘃𝗲 • Minimum 2 years delivering software training onsite at customer facilities, • Minimum 3 years in a combined remote training and software support role, • Able to train and support audiences from operators through IT and shop management, and to independently diagnose software, workflow, and machine-integration issues, • Proficiency with Microsoft Teams, TeamViewer or similar, Outlook, and ticketing systems, • Able to manage multiple concurrent engagements without dropped cases, and to work independently without daily oversight, • Comfortable using AI tooling as part of daily work — we use it heavily across support, training, and documentation; able to speak to how you use AI in work and everyday life 𝗦𝗵𝗼𝘂𝗹𝗱 𝗛𝗮𝘃𝗲 • Working knowledge of metal fabrication and shop floor operations — nesting and material yield, CAD-CAM programming, blueprint and DXF/DWG handling, CNC cutting, • ERP, shop management, or estimating platform exposure 𝗣𝗿𝗮𝗰𝘁𝗶𝗰𝗮𝗹 𝗗𝗲𝘁𝗮𝗶𝗹𝘀 • Location: Fully remote, working hours aligned to Central Time (8:00 AM – 5:00 PM), • Position type: Full-time, individual contributor, • Travel: ~12 customer training trips/year (domestic & international), • Reports to: Head of Support & Professional Services

Overview We are seeking a skilled Systems Administrator to support a diverse client environment in a Managed Services Provider (MSP) setting. This role is responsible for maintaining, securing, and optimizing client infrastructure across servers, networks, and onsite data center environments, while collaborating with service desk and engineering teams to deliver reliable IT services. The ideal candidate is technically strong, comfortable working remote, and experienced supporting multiple environments simultaneously. Key Responsibilities Systems Administration · Administer, maintain, and support Windows Server environments (Active Directory, DNS, DHCP, Group Policy) · Manage virtualized environments including VMware vSphere / ESXi, Hyper-V, and other hypervisors · Perform VM provisioning, migrations, snapshots, capacity planning, and performance tuning · Support and maintain storage arrays (SAN/NAS) including monitoring performance, managing LUNs, and ensuring availability · Assist with storage and compute lifecycle management, including upgrades and hardware refreshes · Manage Microsoft 365 / Azure AD / Entra ID environments · Perform server patching, upgrades, and lifecycle management · Monitor system performance, availability, and capacity across physical and virtual infrastructure · Manage backups, disaster recovery, and business continuity solutions · Troubleshoot complex server, virtualization, and storage issues escalated from Service Desk MSP & Client Support · Support multiple client environments in a fast-paced MSP setting · Participate in on-call rotation and scheduled maintenance windows · Follow MSP ticketing, documentation, and escalation processes · Maintain clear and professional communication with clients · Contribute to standardization, automation, and continuous improvement initiatives Required Qualifications · 3–5+ years of experience as a Systems Administrator or similar role · Hands-on experience in an MSP or multi-tenant environment (preferred) · Strong knowledge of Windows Server, Active Directory, and Microsoft 365 · Practical experience managing and troubleshooting network infrastructure · Experience working in data centers or server rooms · Solid understanding of IT security fundamentals · Ability to work independently and manage multiple priorities Preferred Qualifications · Experience with virtualization (VMware, Hyper-V) · Experience with cloud platforms (Azure, AWS) · Familiarity with RMM, PSA, and monitoring tools · Scripting or automation experience (PowerShell strongly preferred) · Industry certifications (Preferred): o Microsoft (Azure, M365) o VMware o ITILv4 Foundations Why Join Us · Exposure to a wide range of technologies and client environments · Opportunities for professional growth and advancement · Collaborative team culture in a fast-growing MSP · Competitive compensation and benefits

AI Strategy & Executive Advisor – Ticketing & Events Contract: 2–3 months Location: Remote – must be based in Europe Engagement: Contract We’re looking for an experienced AI Executive / Strategy Leader to support a business within the ticketing and live events sector on a short-term strategic project. The role will work closely with senior leadership to identify where AI can create meaningful commercial and operational value, and help shape a practical strategy for adoption. The role • Work with senior leadership to assess current AI capabilities and opportunities, • Develop an AI strategy aligned to commercial and operational priorities, • Identify high-value AI use cases across ticketing, events, customer experience and internal operations, • Advise on emerging AI technologies and where the business should be investing, • Prioritise opportunities based on business value, feasibility and potential ROI, • Help define an AI roadmap and approach to implementation, • Bring relevant industry insight from ticketing, live events, entertainment or adjacent sectorsExperience needed, • Senior-level experience in AI strategy, AI transformation, AI leadership or executive advisory, • Strong understanding of applying AI commercially within large-scale businesses, • Deep industry knowledge of ticketing, live events, entertainment or a closely related sector, • Experience working directly with C-suite / executive stakeholders, • Experience developing AI strategies, roadmaps or transformation programmes, • Strong understanding of current AI/GenAI developments and their practical business applications, • Able to translate complex AI capabilities into clear commercial opportunities and recommendationsThis is not a hands-on engineering role. We’re looking for someone who can operate credibly at executive level, understands the ticketing/events ecosystem and can provide strategic direction around AI. Applicants must be currently based in Europe.

Location: Multiple U.S. Markets (On-Site, Assigned by Project) Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated suite of premium services through a white-label model that keeps our partners front and center from feasibility and project development to sales, partnerships, hospitality, merchandise, venue management, and world-class content and booking. With a global network of more than 450 venues, hosting 20,000 events and welcoming 165 million guests annually, Legends Global brings unmatched scale, expertise, and connectivity to help our partners grow. The Legends Global Way guides how we operate: Align, Scale, Connect, Team, Win shared success, repeatable systems, connected solutions, unstoppable teams, and wins that are earned every day. Legends Global has several major projects coming to major markets across the U.S., and we are building a bench of premium sellers ahead of them. The Premium Sales Representative is primarily responsible for driving revenue and hitting sales goals, and will lead new business generation for premium seating at the project they are assigned to. This role is responsible for engaging and converting existing season ticket holders, members, and donors, while also identifying new prospects interested in purchasing suites, clubs, and other premium seating. The position is focused on prospecting, appointment setting, executing on-site and out-of-office sales presentations, and securing multi-year premium seating commitments. You will be placed on a specific project and report to that project's senior sales leader. Premium Sales Representatives sit inside Legends Global's highest-profile venue engagements: new builds, major renovations, and pre-opening sales programs at some of the most recognizable venues in sports and live entertainment, delivered alongside premier professional and collegiate partners. In many cases you will be selling a product before it physically exists, converting renderings and preview experiences into contractually obligated, multi-year revenue. These are multi-generational projects with real targets attached, and the sellers we place on them set the benchmark the next project inherits. This is NOT a posting for a single open position. Applications are reviewed and retained so that when a role opens in a market that fits your profile, we can reach out directly. The short questionnaire attached to this application helps us understand your market ties, relocation flexibility, and deal experience so we can match you to the right project quickly. Applicants must consent to being contacted about future openings. Build and Own Your Pipeline • Generate qualified new business through outbound calling, referrals, networking, and creative lead sourcing, alongside leads provided by the partner organization., • Qualify prospects consultatively to match the right premium product to the right buyer, rather than pushing inventory., • Maintain disciplined, accurate CRM records so pipeline, forecast, and activity reporting hold up under scrutiny. Sell the Vision Before It Exists • Deliver sales presentations on site in preview and experience centers, at the venue, and on campus, and off site at prospect locations., • Use renderings, VR, models, and hard hat tours to make an unbuilt product feel real, specific, and worth committing to., • Serve as the internal and external expert on venue enhancements, premium amenities, and what each product actually delivers. Close Multi-Year Commitments • Secure contractually obligated, multi-year agreements from C-level executives, business owners, high-net-worth individuals, and major donors., • Manage five- and six-figure deals from first conversation through executed contract and collected payment., • Convert existing season ticket holders and donors into premium buyers where a migration or renovation program calls for it. Hit the Number • Meet or exceed individual and team revenue goals, and hit the activity benchmarks (calls, appointments, presentations) that produce them., • Track your own performance data, identify what is working, and adjust before a slow month becomes a slow quarter., • Share what works. Playbooks built on one project get scaled to the next one. Represent Legends Global and Our Partner • Entertain and nurture clients and prospects through networking events, game-day hosting, seat visits, open houses, and one-on-one meals., • Provide high-end service to premium members, including renewals, contract execution, and cross-sell where appropriate., • Operate as an extension of the partner's brand. Our white-label model means their name is the one out front. Must-Haves • 3+ years of sales experience in sports, live entertainment, or venue hospitality, with a track record of hitting or exceeding quota., • Demonstrated success closing five-figure or larger deals, with a personal closing role rather than a support role on the transactions you name., • Ability to communicate credibly with C-level executives, business owners, and major donors, in person and in writing., • Comfort with a longer, relationship-driven sales cycle and the organization to manage a full pipeline at multiple stages simultaneously., • Proficiency in CRM, Microsoft Office, and presentation/AV tools., • Valid driver's license and reliable transportation for off-site client meetings. Preferred Differentiators • Experience selling premium inventory pre-opening, including suites, clubs, PSLs, founding memberships, or deposit and priority-list campaigns, before the product physically existed., • Experience in a preview or experience center environment, or with seat selection events and charter-class programs., • Meaningful ties, professional or personal, to one or more of the markets where we operate, or genuine willingness to relocate for the right project., • Bachelor's degree or equivalent experience., • On-site role. These are relationship businesses, and the work happens in the venue, in the preview center, and in front of prospects, not remotely., • Non-traditional hours are part of the job: evenings, weekends, event days, and game days., • Local travel to off-site prospect and client meetings is routine; occasional overnight travel may be required., • Placement is project-based and market-specific. Candidates open to relocation will be considered for a wider range of openings. At Legends Global, our people power every success. You'll work alongside exceptional talent, learn from world-leading experts, and contribute to projects that set the standard across sports, entertainment, hospitality, and live experiences. If you're driven to operate at the highest level, build with purpose, and help partners win on the biggest stages, you'll thrive here. Compensation for this role varies by market, venue, and level of experience, and includes commission and incentive opportunity tied to individual and team revenue goals. Legends Global offers a competitive total rewards package including medical, dental, vision, life and disability insurance, paid vacation, and a 401(k) plan. Department: Premium Sales Reports To: Varies by project. Typically Director or Senior Director of Premium Sales / Ticketing & Premium Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Note: The essential responsibilities of this position are described under the above headings. They may be subject to change at any time due to reasonable accommodation or other

Renaissance Alliance Insurance Services is a leading, technology‑enabled financial services company reshaping how independent insurance agencies succeed. As the premier provider of business services, digital enablement, and risk‑transfer partnerships within the U.S. Property & Casualty insurance industry, we are built on trust, open collaboration, and a shared commitment to doing what’s right for our members, our partners, and one another. With nearly $6B in insurance premium under management, our continued national growth is driven by thoughtful innovation, strong relationships, and a belief that the best outcomes are achieved when diverse perspectives work together in service of a common purpose. We are seeking a client-focused Onboarding Consultant responsible for supporting a structured, consistent, and timely onboarding experience for new member agencies. This role serves as a key administrative and coordination resource, helping ensure onboarding activities are organized, required materials are collected, member follow-up is completed, and internal stakeholders remain informed throughout the onboarding process. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: • Lead the execution of onboarding engagements by developing and managing implementation plans, coordinating milestones, and ensuring members achieve onboarding objectives within established timelines, • Guide agencies through onboarding requirements, operational processes, systems, resources, and available services to promote readiness, adoption, and realization of membership value, • Partner with cross-functional stakeholders to align resources, facilitate knowledge transfer, and ensure the successful integration of new member agencies into Renaissance, • Monitor onboarding progress, maintain visibility into readiness and implementation status, and proactively address risks, dependencies, and obstacles that may affect outcomes, • Provide timely communication, consultative support, and issue resolution throughout the onboarding journey, ensuring members remain informed, supported, and positioned for success, • Analyze onboarding performance, member feedback, and key implementation metrics to identify opportunities to strengthen effectiveness, improve member satisfaction, and enhance business results, • Champion continuous improvement by refining onboarding methodologies, tools, resources, and best practices while ensuring adherence to organizational standards, contractual commitments, and compliance requirements QUALIFICATIONS & COMPETENCIES • Strong organizational, communication, and follow-up skills., • Ability to manage multiple priorities, deadlines, agencies, and documentation requests simultaneously., • Comfortable communicating with external agency contacts and internal business partners., • Experience using Microsoft Office tools, trackers, shared files, and workflow or ticketing systems preferred., • Strong attention to detail and ability to identify issues that require escalation., • Insurance, agency operations, onboarding, customer service, or administrative coordination experience preferred., • Experience with AMS360 or other Broker Management Systems preferred (EPIC, Hawksoft,QQ), • Insurance agency experience or working knowledge of insurance industry concepts strongly preferred (separate this from the last bullet), • Self-motivated with strong initiative and a desire to develop a career in sales leadership, • Relational-- exhibits a confident demeanor, a positive attitude, and genuine friendliness. Is honest, respectful, considerate, empathetic, and approachable., • Adaptable--ability to be flexible and adjust to new or changing priorities and situations, • Resilient-- self-assured, enthusiastic, and determined to overcome obstacles and challenges to reach goals and exceed expectations, • Problem Solver--capable of identifying current and potential situations, use analytical thinking to consider all factors, and implement effective solutions, • Knowledge of Microsoft Office applications required including Excel and PowerPoint Equal Employment Opportunity Statement Renaissance Alliance Insurance Services, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, parental status, pregnancy, political affiliation, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

• Role: IT Support Specialist, • Location: Remote (Work from Anywhere) Role Overview: We are hiring for one of our clients, seeking an IT Support Specialist to provide remote technical assistance for end-users. The role involves troubleshooting hardware, software, and network issues to ensure seamless operations. Responsibilities include resolving tickets, maintaining IT infrastructure, and supporting remote workforce requirements. Key Responsibilities: • Troubleshoot and resolve hardware, software, and network issues for end-users via remote support., • Assist with setting up, configuring, and maintaining laptops, desktops, and mobile devices., • Respond to and prioritize service desk tickets in accordance with SLAs., • Maintain accurate records of support activities and solutions in the ticketing system., • Collaborate with cross-functional teams to address recurring technical issues. Required Skills & Qualifications: • Minimum 2 years of experience in IT support, help desk, or technical support roles., • Proficiency in Windows and macOS operating systems and common productivity software., • Experience with remote desktop tools such as TeamViewer, AnyDesk, or similar., • Strong problem-solving skills with the ability to diagnose and resolve technical issues., • Excellent communication skills to explain technical solutions to non-technical users. More About the Opportunity: This role offers a unique opportunity to work with a global leader in the Information Services industry, contributing to the reliability of mission-critical IT systems. The contract includes flexible hours and the ability to work from anywhere. Equal Opportunity Employer: We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications. Apply Now!

Support Engineer, GPU Infrastructure (Tier 2/3) Location: Remote About Hydra Host Hydra Host sells production-ready bare metal GPU compute for AI training, inference, enterprise workloads, and high-performance computing. Our control plane, Brokkr, connects customers to capacity across a network of partner-owned data centers rather than facilities we own ourselves. When a customer's workload degrades, the cause sits somewhere across their code, our platform, the facility, or the hardware vendor. Most support roles decide what is broken. Here you also decide whose it is, on live production hardware, with a customer waiting and a partner relationship on the other side of the answer. The role You are the person a customer issue reaches when it is real. You take it from the first symptom to a resolution that holds, working from the Linux host down through the hardware and out to the facility floor. The tier in the title is deliberate. Nearly everything that arrives at support here is already a Tier 2 or Tier 3 problem, on production hardware, with a customer's workload affected. Most of the day is diagnosis, coordinating the people with hands on the hardware, and writing down what you found so the next person does not start over. Some of it crosses into infrastructure engineering work. Support at Hydra is being built right now and you are one of the first hires into it. Expect less structure than you are used to, and more influence over what the structure becomes. What you will do Diagnose across the stack • Work Linux server issues end to end. Boot and network boot failures, kernel and driver problems, filesystems, storage pressure, services, memory and CPU behavior, general instability., • Diagnose hardware failures using out-of-band management, sensor data, POST and boot errors, SMART data, and vendor diagnostics. IPMI, Redfish, iDRAC, iLO, or equivalent., • Isolate server-side network problems. NICs and drivers, VLANs, addressing, routing, MTU, DNS, DHCP, bonding, link state, and packet captures when it comes to that., • Troubleshoot NVIDIA GPU servers. GPU availability, thermal throttling, driver and VBIOS mismatch, PCIe, XID errors, and the host-level conditions that look like GPU problems and are not., • Separate hardware from OS from network from application from configuration before escalating. Being wrong about which one it is costs more than being slow. Own the incident, not just the ticket • Take an issue through to resolution or to a clean handoff, including the last step. A node that is repaired but still cordoned is not resolved., • Set severity by blast radius and communicate it. One node and one cluster are different events., • Notice when several tickets are one problem. Adjacent addresses, shared symptom, same time window., • Escalate to engineering with an evidence pack rather than a description, so the receiving engineer starts from your work instead of repeating it., • Take part in root cause analysis and post-incident review, and turn the findings into something that changes. Work the partner and vendor boundary • Drive issues with data center partners. Remote hands, reboots, cabling and optics checks, component replacement, physical inspection., • Open and track hardware RMAs with OEMs through to a replacement in the rack., • Validate repaired or replaced equipment before it returns to production., • Keep the asset record accurate. When the register and the floor disagree, close the gap rather than working around it., • Support server turn-ups, migrations and decommissions where support is involved, and validate readiness before a machine carries a customer workload. Communicate with customers • Write clear updates to technically sophisticated customers who want cause and timeline, not reassurance., • Ask for diagnostic information in a way that never implies the customer has misread their own situation., • Deliver an unwelcome answer plainly when that is the honest one. Document what you learn • Write the runbook after you solve something the first time, not the fifth., • Use accurate categories and real closure reasons. This data is how the team learns what is actually breaking., • Improve the runbooks and operational procedures you inherit as you use them. Automation and continuous improvement • Build scripts and small tools that take repetitive diagnostic and support work off the queue., • Use Python, Bash, or similar to automate health checks, data collection, and routine operations., • Improve the troubleshooting tools and workflows you inherit rather than working around them., • Convert recurring manual procedures into documented ones, then into automated ones., • Contribute to infrastructure-as-code and configuration management where it touches support work., • Help improve monitoring and alerting. Alerts that fire in the wrong place, or do not fire at all, are a support problem before they are anyone else's., • Work with engineering to find the changes that make the platform easier to operate and cheaper to support at scale. Coverage Support runs across time zones and this role works a set schedule. • A defined shift, agreed before you start., • An escalation rotation for high severity issues outside your shift hours., • A written handoff at the end of every shift. What is open, what you tried, what to pick up first. Your time zone matters to this hire. We will be direct in the first conversation about the hours we need covered. What we are looking for • Three or more years supporting production servers, data center infrastructure, or bare metal and cloud environments., • Strong hands-on Linux troubleshooting. You are comfortable on a console with logs, dmesg, systemd, storage tooling, and network utilities., • Real experience with server hardware. CPU and memory, storage and filesystems, RAID, PCIe, NICs, power, BIOS and UEFI, firmware and drivers., • Out-of-band management experience. IPMI, Redfish, iDRAC, iLO, or similar., • Working TCP/IP knowledge and the ability to prove whether a problem is on the host or on the network., • You reason in fault domains. How much is broken, does it survive a rebuild, does it follow the workload to another machine, can it be fixed remotely., • Experience working in ticketing, monitoring, incident management, or infrastructure management systems., • Clear written English. Most of this job happens in writing, to customers, to partners, and to engineers., • Sound judgment alone in production. You will make calls at hours when nobody is available to check them. Helpful, not required • NVIDIA GPU servers at scale, and any of CUDA, NCCL, NVLink, or DCGM., • HPC or AI training environments. InfiniBand or high performance Ethernet., • Enterprise platforms from Dell, HPE, Supermicro, or Lenovo., • NVMe, ZFS, Ceph, or distributed storage., • Prometheus, Grafana, or similar observability tooling., • NetBox or another infrastructure and asset register., • Ansible, Terraform, or configuration management. Git-based infrastructure workflows., • Optics, transceivers, and DAC or AOC cabling., • Working across geographically distributed third-party facilities.

Tampa, FL Job Summary: As a stylist, you are a true gorjana ambassador! Wearing, layering, and styling looks for our customers. You demonstrate a genuine passion for creating an elevated customer experience in our retail stores. Your goal is to bring brand awareness, product knowledge and the art of layering to life through intentional customer service. Your Day to Day Includes: Customer Service: • You approach guests proactively in a warm and welcoming manner to help make a difference in their day. We love interacting with our customers and demonstrate confidence in approaching them., • You are a brand ambassador, eager to share your passion for gorjana with others., • You curate memorable experiences for each guest, surprising and delighting them with our service standards., • You deliver exceptional customer experience to ensure we create brand loyalty and build a lasting relationship with all of our customers., • You are aware of customers at all times and are responsible for holding keys to caselines in accordance with best practices and LP strategies., • You are solution-oriented, using the resources available to you to handle customer concerns in the moment and seek partnership if needed to ensure the customer leaves fully satisfied with their experience in store with us., • You may be asked to deescalate/report customer service concerns or incidents as they occur from time to time, along with submitting an incident report. Styling: • You wear your gorjana jewelry to work each day, creatively layering stacks to inspire guests and demonstrating gStyle standards at all times., • You develop expertise in our collections and product offerings to guide guests through styling decisions, using tools and resources to ensure the customer is informed & educated on the products., • You confidently present curated styling choices to guests highlighting intentionality, versatility and personalization to the customers needs. Sales: • You leverage deep product knowledge and elevated, intentional language to drive meaningful connections and results., • Conversion underpinned by authenticity is key - we don't force or compete for sales, we turn every footstep into an opportunity to create a lasting experience for the customer, and win as a team, • You are self-motivated and seek to better your personal performance and that of your team on a daily basis., • You take pride in owning your individual performance progress and utilize internal resources as a means to further develop your sales skills., • You champion team success and customer satisfaction by participating in and encouraging team-selling on the sales floor. Collaboration: • You contribute to our people-first approach by being positive, helpful, and respectful to others., • You exhibit a team player mentality and enjoy working with team mates towards a common goal., • You look for opportunities to pitch-in, whether it is to support your team, store leadership or the customer your initiative is what drives you., • You thrive off receiving feedback and use it as a tool for personal and professional growth. Respecting the direction given by leadership is an important part of our collective success. Operations: • You are comfortable leveraging technology (POS) to support daily store operations and pay close attention to timelines and updates as it relates to technology and systems in your role., • You maintain floor standards by following visual directives and take pride in maintaining our beautiful store environment., • You take initiative restocking and completing tasks in downtime to support store and sales readiness., • You help fulfill Buy Online, Pick Up In Store (BOPIS) and Same Day Delivery orders (SHIPSI), ensuring every customer enjoys a smooth and convenient shopping experience., • You will assist with receiving weekly allocation shipments in a timely manner to ensure the right items hit our floor at the right time., • You are mindful of service standards and processes, keeping our policies front of mind when servicing the customer., • You take great care with team equipment, and utilize best-practices when it comes to handling and securing tech., • You may be asked to open and close the store which would require responsibility for a store key and alarm code., • You may be asked to assist with the labeling or re-ticketing of items as needed. There may be times when you are asked to help facilitate additional duties in the store, or may serve as a point-of-contact for Business Partners in the absence of a Manager being present. Some of these duties are outlined below, however this is not an exhaustive list. • You conduct weekly cycle counts with an attention to detail in order to maintain inventory accuracy and support effective product allocations from our studio., • You execute monthly floorset directives that highlight new product launches and our Southern California, timeless yet modern roots. You may be asked to submit floorset pictures to corporate for approval., • You handle weekly cash deposits with precision, making sure everything is counted, balanced, and deposited smoothly., • You facilitate the weekly return of warranty items to the Warehouse, ensuring all shipments are prepared, documented, and sent on schedule., • You contact and utilize the appropriate business partners for resources and guidance as needed. Job Requirements: • Love for the gorjana brand, • Must be 18 years of age or older, • Must have the flexibility to work a variety of shifts, including evenings, weekends or holidays as needed by the business, • Ability to lift or move at least 50 lbs, • Ability to bend, squat, twist, and reach, • Ability to stand and/or walk for at least 6 hours per shift, • Must be legally authorized to work in the country in which the store is located, • Ability to open or close the store At gorjana, you can expect: Perks: • On-site training, development, and mentorship, • Internal growth opportunities and pathways to leadership, • Generous employee discount and Monthly Product Allowance, • Amazing company culture, • Competitive Wages & Performance-based increases Benefits: • Medical, Vision, Dental and Life Insurance*, • Paid Time Off*, • 401K program, with employer match and matching program* Compensation: • Hourly wage between $20-$23, • Commission, based on personal sales *eligibility qualifiers may apply We participate in E-Verify to confirm employment eligibility for all new hires. E-Verify compares information from your Form I-9 to official records to confirm authorization to work in the United States.

IT Technical Support Specialist Location: Phoenix, Arizona - Remote Employment Type: Full-time, salaried Salary Range: $45,000 - $55,000 / Year Travel: Occasional in-state and out-of-state travel expected Position Overview OnSite Dealer Solutions is seeking an IT Technical Support Specialist to provide remote technical support to employees, field staff, and approved external users. This position handles support requests ranging from routine user assistance to more advanced troubleshooting. The role also supports daily IT operations and the company’s proprietary SERV web-based platform. The IT Technical Support Specialist reports directly to IT leadership and must be comfortable managing assigned responsibilities independently while recognizing when an issue requires escalation. Responsibilities • Provide remote technical support using computer applications and remote-access tools., • Receive, document, prioritize, and resolve support requests through the company’s ticketing system., • Troubleshoot issues involving computers, operating systems, business applications, mobile devices, printers, and peripherals., • Perform basic network and connectivity troubleshooting involving wired and wireless connections, VPN access, authentication, and user access., • Support employee onboarding, offboarding, role changes, account provisioning, access management, and equipment deployment or recovery., • Provide user setup, configuration assistance, navigation guidance, and basic troubleshooting for SERV and other company-supported platforms., • Assist with system demonstrations, user training, onboarding sessions, and technical walkthroughs., • Create and maintain technical procedures, troubleshooting guides, and knowledge-base documentation., • Communicate clearly and professionally with employees, leadership, customers, and other supported users., • Identify issues requiring escalation and provide complete documentation of the troubleshooting already performed., • Help improve support processes, ticket workflows, documentation, and service delivery practices., • Manage multiple requests and priorities while meeting deadlines and following through on assigned responsibilities. Qualifications • One to two years of relevant IT support experience., • Experience providing remote technical support to end users., • Experience using an IT ticketing or service-management system., • Working knowledge of common IT principles, support practices, operating systems, computer hardware, applications, and basic networking., • Strong troubleshooting, organizational, and problem-solving skills., • Clear verbal and written communication skills., • Ability to document technical issues, resolutions, and procedures accurately., • Ability to manage multiple priorities in a fast-paced environment., • Ability to work independently while escalating issues appropriately., • Professional judgment and discretion when handling sensitive systems, data, and user concerns., • Associate degree in Information Technology, Computer Science, or a related field preferred but not required., • Entry-level IT certifications are preferred but not required. Remote Work and Travel This position is performed remotely. Occasional travel to dealership locations or company sites is expected to support deployments, on-site technical work, training, office visits, or other business initiatives. Travel may include in-state and out-of-state locations and will typically be scheduled in advance when feasible. The position is primarily sedentary but may require occasionally lifting or moving computer equipment and related materials weighing up to 40 pounds.

Reporting to the Team Leader, US Operations, the Ticketing Specialist is responsible for applying consistently high levels of customer service to The Allstars Travel Group Corporate Clients; accurately managing all queues and email requests by following established processes and procedures.

At Orange Logic, we’ve been solving complex content challenges for over two decades—driven by innovation, curiosity, and a passion for impact, our intelligent Digital Asset Management (DAM) system, Orange Logic Platform, empowers organizations across industries to manage, access, and leverage their digital assets more effectively. We’re not just building powerful software—we’re building a team of bold thinkers, collaborators, and problem-solvers who care deeply about delivering real value. The Delivery Operations Coordinator is responsible for managing the operational execution of the planned work system across IT and infrastructure initiatives. This role owns the intake, coordination, and flow of work through the planned work queue, ensuring that priorities are clearly defined, work is properly sequenced, and progress remains visible to stakeholders. Your Role at Orange Logic: • Own the execution and continuous improvement of the planned work system, ensuring consistency, transparency, and efficiency in how work is managed., • Facilitate dispatch meetings and coordinate follow-up ceremonies with subject matter experts to align on priorities, scope, and sequencing., • Serve as the primary liaison for all tickets moving through the planned work queue, ensuring clear ownership, status tracking, and timely progression., • Manage intake of planned work, ensuring requests are properly documented, prioritized, and aligned with organizational objectives., • Maintain visibility into work status, dependencies, and blockers, proactively escalating issues that impact flow or delivery timelines., • Coordinate cross-functional communication between IT, Engineering, Infrastructure, and other stakeholders to ensure smooth handoffs and alignment., • Track and report on operational metrics such as queue health, throughput, aging work, and completion rates., • Enforce adherence to established processes while identifying opportunities to improve workflows, tooling, and coordination practices., • Ensure all work items meet defined readiness criteria before entering execution and are properly closed upon completion., • Promote clarity, accountability, and consistency in how planned work is managed across teams. Ideal Qualifications: • B.S. degree in Information Technology, Business, Project Management, or a related field (or equivalent practical experience)., • 3–6 years of experience in delivery coordination, operations, project coordination, or a similar role., • Strong understanding of workflow management, ticketing systems, and delivery processes (Agile, Kanban, or similar)., • Experience facilitating meetings and coordinating cross-functional teams., • Ability to manage multiple workstreams while maintaining attention to detail and process integrity., • Strong organizational, communication, and stakeholder management skills., • Experience tracking and reporting on operational metrics such as throughput, backlog health, and work completion., • Ability to identify process inefficiencies and drive continuous improvement. Perks of joining the team: • Competitive compensation, • Medical, Dental, & Vision Insurance, • Life & Disability Insurance, • 401(k) & Roth with 4% employer match (fully vested), • 20 Days PTO, • 8 Weeks Parental Leave, • 8 Company Holidays, • Remote Work Environment Compensation: The target compensation for this position is $60,000 - 70,000 in most remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above. How to get started: If you're excited by meaningful challenges and deliver impactful projects, we encourage you to apply! Note: Orange Logic only communicates with candidates through official @orangelogic.com email addresses or via LinkedIn from a verified Orange Logic Talent Acquisition employee listed under “Meet the Hiring Team.” We do not conduct interviews via text message or request payment for equipment purchases at any stage of the hiring process. By submitting this application, I certify that all information provided herein is true, accurate, and complete to the best of my knowledge. I understand that any false or misleading information may result in disqualification from consideration or, if discovered after acceptance, may lead to immediate dismissal. Orange Logic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. We respect your privacy. Learn more about how we handle applicant data in our Global Career Privacy Notice.

Company Description un.ai is a technology-focused organization dedicated to creating intuitive digital solutions that streamline everyday interactions. The company values efficient communication, reliable support, and user-centered design in all its products and services. Team members are encouraged to work collaboratively, share ideas, and continuously improve processes. un.ai promotes a flexible, remote-friendly work culture that supports professional growth and development for individuals in customer-facing and operational roles. Role Description The Front Desk is a full-time remote role responsible for serving as the first point of contact for clients, partners, and internal team members. Day-to-day tasks include answering and directing phone calls, managing inquiries via email or messaging platforms, and providing courteous, timely customer support. The role involves coordinating reservations or appointments, maintaining accurate records, and handling basic administrative and receptionist duties to ensure smooth operations. The Front Desk Representative will also collaborate with other teams to escalate issues, share feedback, and help improve service processes while maintaining a professional and welcoming virtual presence. Qualifications • Strong Customer Service skills with a focus on empathy, problem-solving, and client satisfaction, • Professional Phone Etiquette and Receptionist Duties experience, including call handling, routing, and message taking, • Effective Communication abilities, both written and verbal, for interacting with diverse stakeholders, • Experience handling Reservations or scheduling tasks with attention to accuracy and timeliness, • Comfort working in a remote environment, with reliable internet connectivity and good time management, • Proficiency with common office and communication tools (e.g., email platforms, calendars, ticketing or CRM systems), • Organizational skills and attention to detail when managing records and multiple simultaneous requests, • Prior experience in front desk, administrative support, or customer-facing roles is beneficial

Role: Sr. Data Security Engineer Location: 100% Remote Type: Contract to permanent Only W2 candidate About the role: We are hiring a Sr. Data Security Engineer to help us understand where sensitive data exists, how it moves, who can access it, and how it should be protected. You will build and operationalize the technical capabilities used to Client, classify, monitor, and protect data across cloud environments, SaaS platforms, databases, analytics platforms, endpoints, and non-production systems. The goal is not simply to deploy more security tools. It is to make data protection measurable, enforceable, and sustainable across the enterprise. This is a hands-on engineering role inside our security program. We want someone who can turn data risk into durable technical controls, tune those controls to real business workflows, and work with the SOC to automate the response to exposure, misuse, and exfiltration. What you'll do • Build and operationalize data discovery and classification capabilities across structured and unstructured data sources., • Identify sensitive data such as PII, financial information, payment card data, intellectual property, credentials, and other business-critical information., • Develop and maintain inventories and data-flow mappings that show where sensitive data originates, how it moves, where it is stored, and who can access it., • Design, implement, and tune controls across DLP, DSPM, CASB, database activity monitoring, encryption, tokenization, data masking, and key management capabilities., • Secure data stored in AWS, databases, data lakes, warehouses, SaaS applications, collaboration platforms, endpoints, and non-production environments., • Develop data protection policies that account for classification, user context, business process, destination, access patterns, and exfiltration risk rather than relying only on broad blocking rules., • Partner with Identity, Platform, Data, and Architecture teams on RBAC, ABAC, least privilege, privileged access, service identities, and time-bound access patterns., • Integrate data security telemetry with SIEM, XDR, and Security Operations workflows to detect anomalous access, insider risk, data misuse, and potential exfiltration., • Build automation for investigation, enrichment, containment, remediation, ticketing, evidence collection, and control validation., • Support incident response involving sensitive data, including scoping affected information, preserving evidence, determining exposure paths, and improving controls after an event., • Define meaningful program metrics, including data coverage, classification accuracy, control coverage, policy effectiveness, false-positive rates, access exposure, and remediation progress., • Make technical decisions visible through design documents, runbooks, reference implementations, and repeatable patterns that other teams can adopt. What you bring 5+ years of experience across data security, cloud security, platform security, security engineering, or related technical roles. • Hands-on experience implementing or operating capabilities such as DLP, DSPM, CASB, database activity monitoring, data discovery, or sensitive data classification., • Strong understanding of data protection across cloud storage, databases, SaaS platforms, collaboration tools, endpoints, and analytics environments., • Experience securing AWS data services and multi-account environments, including storage permissions, encryption, logging, identity, and public exposure controls., • Experience with encryption, key management, tokenization, masking, secrets management, and protection of production data used in non-production environments., • Strong understanding of IAM, least privilege, privileged access, service identities, and access-control models such as RBAC and ABAC., • Experience integrating security telemetry with SIEM, XDR, SOAR, or incident response workflows., • Ability to write automation or production-quality scripts in Python, PowerShell, Go, or a similar language., • Experience tuning security controls to reduce false positives without weakening protection., • Comfort working directly with Data Engineering, Platform Engineering, Architecture, Security Operations, GRC, Privacy, and business stakeholders. Nice to have Experience with platforms such as Microsoft Purview, Prisma Access DLP/CASB, or similar data security technologies. • Experience securing Databricks, Amazon S3, Redshift, RDS, DynamoDB, data lakes, or enterprise analytics platforms., • Experience with insider-risk detection, user and entity behavior analytics, or data-exfiltration investigations., • Familiarity with data protection and privacy requirements associated with SOX, GDPR, ISO 27001, or NIST frameworks., • Experience building security controls for AI and generative AI services, including sensitive-data exposure, model inputs, retrieval systems, internal copilots, and agentic workflows. Culture & Fit You're comfortable working with a high degree of autonomy and can effectively prioritize your work while understanding how it supports the broader goals of the security program. • You're knowledgeable in your area of expertise but are also willing to step outside your comfort zone if needed., • You value clear, effective writing and recognize the importance of thorough documentation., • You enjoy collaborating with technical counterparts and can clearly communicate complex concepts to non-technical stakeholders.

Global IT Manager // Director of Information Technology Location: Howell, NJ Schedule: Full-Time, On-Site, Monday–Friday Compensation: $150,000–$160,000 Base Salary Note At this time, Fully Remote and Relocation candidates are not being considered for this position. Candidates must reside within regular commuting distance of Howell, NJ About the Opportunity Our client is seeking an experienced Director of Information Technology to lead and evolve its global IT operations from its Howell, New Jersey office. This is a high-impact leadership opportunity for a technology professional who can balance strategic planning with hands-on technical execution. The Director will oversee IT infrastructure, systems administration, cybersecurity, help desk operations, technology procurement, risk management, and a global team of IT professionals. This individual will be responsible for strengthening the organization's technology environment while establishing scalable processes, standards, and controls that support continued growth. This is not a purely administrative leadership position. The successful candidate should be comfortable remaining technically involved, with approximately 30–40% of the role focused on hands-on technical work and the remainder dedicated to leadership, process improvement, project management, and strategic initiatives. For the right individual, this position offers significant long-term growth potential and could develop into a CTO or CIO-level leadership role as the organization continues to expand. Key Responsibilities • Lead the organization's global IT function, including infrastructure, systems, cybersecurity, help desk operations, and technology support., • Manage, mentor, and develop a global team of IT professionals while establishing clear expectations, workflows, and departmental KPIs., • Serve as a hands-on technical leader capable of troubleshooting complex infrastructure, network, cloud, security, and systems issues when necessary., • Develop and execute an IT strategy aligned with organizational growth, operational requirements, security standards, and long-term business objectives., • Establish and manage Help Desk processes, ticketing standards, escalation procedures, service expectations, and performance metrics., • Oversee Microsoft 365, Azure Active Directory/Entra ID, networking, databases, system administration, and connected devices., • Develop and maintain cybersecurity programs, controls, policies, and procedures designed to protect organizational systems and data., • Lead IT risk remediation initiatives and ensure identified technology and security risks are addressed appropriately., • Support SOC 2 compliance efforts, audits, documentation, and ongoing security readiness., • Oversee software licensing, user access, permissions, procurement, and vendor relationships., • Partner with business leaders to establish workstation and technology standards and ensure equipment is properly purchased, configured, secured, and deployed., • Monitor the availability, integrity, security, and performance of servers, hardware, systems, applications, and other critical technology resources., • Lead capacity planning, system performance optimization, hardware upgrades, and infrastructure improvements., • Identify opportunities to automate system administration and operational processes using scripting and other technologies., • Establish and maintain IT policies, procedures, documentation, and change-management standards., • Evaluate emerging technologies and recommend solutions that improve scalability, security, efficiency, and cost effectiveness., • Coordinate with internal stakeholders and external service providers to develop technology solutions that support business needs., • Provide executive leadership with visibility into IT performance, security posture, operational risks, major initiatives, and long-term technology priorities. Qualifications • 6+ years of progressive experience in information technology, infrastructure, systems administration, or a related discipline., • 5+ years of experience leading technical teams or IT functions., • Strong hands-on knowledge of Microsoft 365, Azure Active Directory/Entra ID, networking, databases, and systems administration., • Demonstrated experience managing IT infrastructure and technology operations across multiple teams, offices, or geographic locations., • Strong understanding of cybersecurity principles, including cloud security, vulnerability management, penetration testing, threat intelligence, and risk remediation., • Experience supporting SOC 2 certifications, audits, or comparable security and compliance frameworks., • Demonstrated ability to establish IT KPIs, workflows, service standards, and operational processes., • Experience managing technology vendors, software licensing, hardware procurement, user permissions, and IT assets., • Strong project management and change-management capabilities., • Ability to automate technical and administrative tasks using tools or languages such as PowerShell, Python, JavaScript, C++, or similar technologies., • Strong communication skills with the ability to work effectively with technical teams, business stakeholders, vendors, and executive leadership., • Ability to operate strategically while remaining comfortable working directly within the technology environment when needed. Education • Bachelor's degree in Information Technology, Computer Science, Network Administration, or a related discipline preferred., • Equivalent professional experience will be considered in place of a degree. Compensation & Growth • $150,000–$160,000 base salary, based on experience and technical expertise., • Full-time, on-site position in Howell, New Jersey., • Opportunity to take ownership of a global IT environment and influence the organization's long-term technology strategy., • Significant executive visibility and the ability to help shape future technology investments, infrastructure, security, and organizational processes., • Strong potential for advancement into a CTO or CIO-level position as the company and technology function continue to grow. Equal Opportunity Employer Our client is an Equal Opportunity Employer and considers qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

ABOUT THE ROLE Customer Success Associates are the frontline of Tawkify Matchmaking — the first and most consistent point of contact for our clients. This is a high-volume, fast-paced role that demands sharp multitasking, a calm presence under pressure, and a genuine drive to deliver for people navigating something deeply personal. You will manage a steady stream of tickets, calls, and client interactions each day while maintaining the warmth and professionalism our community expects. If you thrive in environments where no two days look the same, you move fast without cutting corners, and you take pride in every interaction — this role was built for you. WHAT YOU'LL DO • Manage a high volume of inbound client tickets, calls, and messages daily — responding with accuracy, warmth, and urgency., • Deliver exceptional support in every interaction, maintaining professionalism and a positive attitude even in high-pressure moments., • Anticipate client needs and resolve escalations and disputes before they grow — focusing on retention and satisfaction., • Execute client dispute resolution and mitigation strategies in an amicable and professional manner., • Apply Tawkify's Commercial Standard Operating Procedures (SOPs) consistently and stay current as they evolve., • Act as a Tawkify brand ambassador in every interaction — internally and externally., • Partner cross-functionally with Service Delivery, Business Operations/Finance, and Legal teams to resolve complex situations., • Hit performance targets and metrics consistently — you hold yourself accountable without being asked., • Step into other capacities as needed to support company and department goals. WHO YOU ARE • You thrive in high-volume, fast-paced environments and know how to prioritize on the fly without losing quality., • You're high-touch by nature — you understand that behind every ticket is a real person going through something meaningful, and you treat them accordingly., • You have a proven track record in customer-facing roles, ideally in luxury, premium, or high-expectation service environments., • You communicate with confidence and clarity: over the phone, in writing, and under pressure., • You're resilient — you handle objections and difficult conversations with composure and come back to the next call ready to go., • You're self-directed and accountable — you don't need hand-holding to hit your goals., • You're detail-oriented — you don't leave things half-done, and you pursue resolution with genuine care., • You're flexible — our teams cover a wide span of hours, seven days a week. Schedule flexibility is essential., • You're tech-savvy — comfortable in Zendesk, Dialpad, Front, Google Workspace, and able to learn new platforms quickly. REQUIREMENTS • 2+ years of experience in a high-volume, customer-facing role — contact center, client services, or similar., • Experience in high-touch service, luxury, or premium client environments strongly preferred., • Excellent verbal and written communication skills — phone, email, and text., • Demonstrated ability to multitask, prioritize, and manage time efficiently in a fast-paced environment., • Comfortable working independently and holding yourself to high standards without close supervision., • Strong computer skills — Mac OS, Google Workspace, Front, Calendly and CRM/ticketing platforms (Zendesk experience a plus)., • Reliable high-speed internet connection required — this is a fully remote position., • Schedule flexibility required — our Commercial teams operate across a wide range of hours, 7 days a week.

Service Desk Administrator Position Summary The Service Desk Administrator provides advanced technical support for end-user issues while serving as a senior escalation point for the Service Desk team. This role delivers remote support, resolves complex technical issues, provides guidance to junior team members, and helps improve operational efficiency by minimizing unnecessary escalations. The ideal candidate has strong troubleshooting skills, broad infrastructure knowledge, and experience working in a fast-paced IT support environment. Key Responsibilities • Provide advanced remote technical support for end users and resolve complex technical issues., • Serve as an escalation resource for Service Desk analysts and assist with advanced troubleshooting., • Troubleshoot and resolve incidents affecting multiple users in a timely manner., • Classify, prioritize, and manage escalated incidents, service requests, and problems., • Coordinate with internal technical teams to escalate issues when necessary., • Assist with implementing and managing complex change requests., • Maintain accurate documentation, service records, and technical procedures., • Create and update knowledge base articles and standard operating procedures., • Follow established IT service management processes and best practices., • Stay current with emerging technologies through ongoing training and professional development. Required Qualifications • Minimum of 6 years of professional IT service management (ITSM) or technical support experience., • Experience working in a Managed Services (MSP) environment preferred., • High school diploma or GED required; Associate degree or higher preferred., • At least two industry certifications from vendors such as Microsoft, CompTIA, or Apple., • Advanced technical expertise in one or more infrastructure disciplines. Technical Skills • Windows operating systems, hardware, and software support, • Microsoft 365 / Office 365 administration, • Google Workspace administration, • Active Directory and Group Policy, • Azure and AWS cloud platforms, • Windows Server administration, • SQL Server and Remote Desktop Services (RDS), • Networking fundamentals including TCP/IP, DNS, DHCP, switching, and firewalls, • Voice and telephony systems, • IT service management and ticketing systems Preferred Skills • Strong troubleshooting and root cause analysis abilities., • Excellent written and verbal communication skills., • Strong documentation and organizational skills., • Ability to prioritize work and manage multiple tasks in a fast-paced environment., • Collaborative team player with a customer-focused mindset., • High attention to detail and commitment to service excellence.

Join one of the world's most influential companies and leverage your skills in cybersecurity to have a real impact on the financial industry. As a Lead Cybersecurity Architect at JPMorgan Chase within the Cybersecurity Technology & Controls, you are an integral part of a team that works to develop high-quality cybersecurity solutions for various software applications on modern cloud-based technologies. As a core technical contributor, you are responsible for carrying out critical cybersecurity architecture solutions by identifying, creating, and communicating risk, mitigation options, and solutions across multiple technical areas within various business functions in support of project goals. Job responsibilitiesLeverages enterprise-authorized AI capabilities within the work environment to accelerate cybersecurity architecture analysis and decisioning (e.g., risk identification and documentation), validating outputs and handling data according to sensitivity and security requirements.Defines the technical target state of their cybersecurity product and drives achievement of the strategy.Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall cybersecurity of software applications and systemsLeads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of cybersecurity designs, technical credentials, and applicability for use within existing systems and cybersecurity architectureLeads communities of practice to drive awareness and use of new and leading-edge cybersecurity technologiesDrives reuse-first adoption of AI-assisted security validation within SDLC/toolchain routines, improving control testing and remediation quality with traceability/auditability and resiliency expectations.Conduct risk analysis on the key drivers behind the metrics (e.g., exposure, likelihood, impact, control gaps, and threat trends), including root-cause analysis and explanations. Develop analytics tools and products such as dashboards, metric pipelines, reporting applications, and self-service datasets—using modern engineering practices and agentic coding approaches to translate cybersecurity risk data into decision-ready insights for executives (BISO organizations, CIO/CTO leaders, business stakeholders, and risk committees).Design data models and pipelines that integrate multiple sources (security tooling, GRC platforms, asset inventories/CMDB, IAM, ticketing systems, cloud logs, and findings repositories), with strong controls for data quality, lineage, and repeatability. Establish and run an analytics operating cadence (weekly, monthly, and quarterly) to support risk reviews, including metric definitions, refresh schedules, exception management, and stakeholder sign-offs.Automate insight generation where feasible (anomaly detection, threshold-based alerts, auto-generated narratives, and drill-down workflows) to reduce manual reporting effort.Required qualifications, capabilities, and skillsFormal training or certification on cybersecurity architecture and 5+ years applied experience Hands-on practical experience in developing risk visualization capabilities and delivering enterprise level cybersecurity solutions and controls Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support cybersecurity architecture workflows with strong validation habits and awareness of data sensitivity.Ability to assess and validate AI-assisted security recommendations before adoption, escalating uncertainty and ensuring outcomes align to security, resiliency, and auditability expectations.Working knowledge of cybersecurity risk management concepts: threat, vulnerability, exposure, likelihood/impact, control design vs. operating effectiveness, residual risk, risk appetite/limits.Deep expertise in one or more programming language(s), software(s), and/or applicationsProficient across SDLC execution, including automation/continuous delivery practices and agile methodologies such as continuous integration/delivery, application resiliency, and securityDemonstrated proficiency in software applications and technical processes within a technical discipline (e.g., public cloud, AI/ML, mobile, etc.), including practical cloud-native experienceAbility to evaluate current and emerging technologies to recommend the best solutions for the future state architectureExperience effectively communicating with senior business leaders #CTC JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/VeteransOur professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.Full timePosting Date: 2026-09-28

Earn up to $20+/hour Buying Tickets! Ticket Buyer - Independent Contractor (1099) Founded in 2017, REPS & Co. is a leader in the entertainment industry specializing in ticketing for live events. We are industry veterans with fresh ideas for the ticketing industry. We provide tickets to live events and shows across the nation including music, sports and theatrical performances. We pride ourselves in offering the best experience for the best price to our customers. Our technology is what allows us to outperform our competitors and deliver an unforgettable experience to fans. We are excited to add a Ticket Buyer - Independent Contractor (1099) to our growing team! Make extra income buying tickets at venue box offices Earn commissions on every ticket you buy Flexible schedule No experience necessary, but if you have worked as a rideshare or delivery driver, shopper, courier or done other gig type jobs, this may be a good fit for you Ticket buyers receive ticket purchase orders thru an app on their smartphone, then travel to venues to purchase tickets using a company provided credit card After purchasing tickets, the detail is entered in the app, tickets are then shipped to us Commissions are paid weekly thru direct deposit, after tickets are received Here's what you need to get started: Be at least 18 years old Be eligible to work in the US Be physically able to drive, ride or walk to venues to buy tickets Have a smartphone to interface with company to view order requests and enter detailed purchase information Be able to work approx 2 days per week, 1 - 4 hours per day - generally between 10:00am - 9:00pm (venue box office hours vary greatly) Be able to communicate with REPS through SMS Be accurate, detail-oriented and result-driven Be trustworthy, reliable, and engaging Have good verbal communication skills

USF Advancement connects the university with donors who want to make a difference by providing philanthropic support to promote student success, research, academic excellence and other strategic priorities. With an endowment that now exceeds $700 million in value, our dedicated team of approximately 200 professionals, including 60 fundraisers, encompasses alumni, development and foundation operations. The team is responsible for raising more than $150 million annually and has broken records year after year with more than $184 million raised in fiscal year 2025. The Development Officer, Athletics serves as a key member of the USF Athletics Development team and is responsible for leading annual giving strategy, donor engagement, and operational support for the Bulls Club. This position drives philanthropic support through direct marketing, personal solicitation, stewardship, donor benefits administration, and data-driven fundraising initiatives designed to increase annual fund revenue and donor participation. The Development Officer, Athletics oversees the day-to-day administration of Bulls Club membership and benefits while executing comprehensive annual giving strategies that cultivate, solicit, retain, and upgrade donors at all giving levels. Working collaboratively with Athletics, Advancement, Ticket Operations, and external stakeholders, this position ensures exceptional donor experiences while building a pipeline of future major gift prospects in support of USF Athletics priorities. The role combines frontline fundraising, annual giving operations, donor relations, analytics, and strategic communications to increase unrestricted philanthropic support and strengthen long-term donor engagement with USF Athletics. Employees of USF Advancement live out the values of responsibility, innovation, service, and excellence in each of its highly collaborative departments. We use trusted data and ethical AI to enhance decision-making, strengthen engagement, and enable our teams to focus on what matters most: relationships and impact. The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg and USF Health. In 2025, U.S. News & World Report recognized USF with its highest overall ranking in university history, as a top 50 public university for the seventh consecutive year and as one of the top 15 best values among all public universities in the nation. U.S. News also ranks the USF Health Morsani College of Medicine in the highest tier, placing it as one of the top 16 medical schools in the nation and inside the top 10 among public universities. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $750 million in research funding in 2025 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of nearly $10 billion for the state of Florida. USF's Division I athletics teams compete in the American Conference. Learn more at www.usf.edu. Annual Giving Strategy & Fundraising Lead the planning, execution, and evaluation of all annual giving initiatives supporting the Bulls Club Annual Fund. Design and implement multi-channel fundraising campaigns including direct mail, email marketing, digital outreach, phone solicitation, text messaging, social media engagement, and special appeals. Develop annual fundraising strategies focused on increasing donor participation, donor retention, donor upgrades, and unrestricted giving. Personally solicit annual gifts and leadership annual fund gifts while identifying prospects for major gift cultivation. Partner with development officers to transition qualified prospects into major gift portfolios. Develop donor-specific strategies that advance relationships and maximize philanthropic support. Assist with capital campaign, premium seating, and priority seating fundraising initiatives when appropriate. Bulls Club Operations & Membership Management Serve as the primary operational lead for daily Bulls Club functions and membership administration. Coordinate with Athletics and Advancement partners to administer donor benefits and membership fulfillment. Oversee annual donor benefit allocation processes, including seating, parking, and priority ranking programs. Ensure accurate processing, allocation, and reconciliation of gifts associated with donor benefits and ticket-related programs. Work collaboratively with Athletics ticketing and fan engagement personnel to ensure a seamless donor experience.. Assist with game-day operations and donor hospitality initiatives. Data Analytics & Performance Management Maintain comprehensive and accurate donor records within CRM systems. Utilize data analytics, reporting tools, and fundraising technology to guide donor strategy and campaign performance. Analyze giving trends, donor behavior, renewal rates, segmentation strategies, and fundraising outcomes. Develop reporting and forecasting tools to measure progress toward annual fundraising goals. Maintain exceptional data hygiene standards and ensure timely recording of donor activity and strategy updates. Leverage data to identify prospects for leadership annual giving and major gift cultivation. This position requires Bachelor's degree and one year of development, fundraising or other appropriate related experience. Senate Bill 1310- The Florida Senate (https://www.flsenate.gov/Session/Bill/2023/1310) is conditional upon meeting all employment eligibility requirements in the U.S. SB 1310: Substitution of Work Experience for Postsecondary Education Requirements A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed:(a) Two years of direct experience for an associate degree;(b) Four years of direct experience for a bachelor's degree;(c) Six years of direct experience for a master's degree;(d) Seven years of direct experience for a professional degree; or(e) Nine years of direct experience for a doctoral degree Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment. Minimum Qualifications that require a high school diploma are exempt from SB 1310. Working at USF With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF's rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida's best large employers, ranked No. 1 among the state's 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts. About USF The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF's Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu. Compliance and Federal Notices This position may be subject to a Level 1 or Level 2 criminal background check. Applicants have rights under Federal Employment Laws: The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. Family and Medical Leave Act (FMLA) Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process. Equal Employment Opportunity The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.

What we are looking for SCS is looking for someone for an IT Support II position that will provide advanced Tier 2 helpdesk support to in-house users as a technical lead with deep knowledge of automation, endpoint management, identity administration, and problem resolution. This position offers challenges and opportunities to learn and implement new technologies. You must be able to work on multiple tickets simultaneously and be knowledgeable in a broad range of computer related topics. The IT Support II is a full-time position working in our Tampa, FL office. How you can make an impact Serve as escalation point for IT Support I and provide helpdesk support for Corporate Business Applications.Maintaining helpdesk ticketing system, including follow ups, resolutions, and ownership of tickets from open to close.Handling of incoming technical support requests from in-house users. Escalate support tasks as needed to senior IT staff. Perform endpoint advanced troubleshooting of Windows, Microsoft 365, Active Directory, Entra ID, network, VPN, and business applications.Perform root cause analysis and recurring incident elimination. Participate in incident response and malware remediationMaintain SOPs, standards, and knowledge base articles.Proactive monitoring, management, updating and replacement of desktop hardware and software.Test new hardware and software to assess functionality, applicability as a business solution and conformance with corporate technical and operational standards. Recommend cost effective solutions to meet business needs.Maintaining endpoint lifecycle for computer/mobile setups and decommissioningProvide light technical training to end users. Qualifications Information Technology/Computer Science degree required7+ years work experience in IT Support role required3+ years work experience with Windows OS, Networking, TCP/IP, Active Directory, Entra, Azure, Intune, Microsoft 365 requiredExcellent communication skills, both oral and written with strong attention to detail.A+, MCP, MCSE or comparable certification preferredProficient in the installation, configuration, and troubleshooting process for hardware and software for PCs , servers and mobile devicesAbility to handle multiple tasks and determine priorities effectively.Understanding of Release and Change management processWork with local IT person to provide Business Continuity in cases of emergencies Experience with endpoint management and enterprise support environments Pay Range USD $26.00 - USD $30.00 /Hr. Additional Information Please note that our pay ranges are determined by several factors, including relevant experience, internal pay equity, and location. They do not include any of the amazing benefits of being an employee-owner, which are listed below. SCS is building a world where environmental systems and infrastructure strengthen the health, safety and resilience of communities — from reducing methane emissions at landfills to producing alternative energy, from repurposing contaminated properties to sequestering carbon.As a 100% employee-owned firm, we bring a long-term perspective, personal ownership and shared success to everything we do. We live our values every day: We care. We are a team. We are tenacious. Join us and be part of a team where your work has real impact — on the world and on your own growth.As a growing firm, we offer excellent opportunities for career advancement and a comprehensive package, including:• Medical, Dental, Vision, Life and Disability Insurance• 100% employer- funded Employee Stock Ownership Plan (ESOP) and 401K including employer match• Annual Bonus Program• Student Debt Employer Contribution Program• Paid holidays, PTO and Paid Parental LeaveSCS Engineers is an Equal Opportunity Employer (EOE). SCS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disabled status.If you have questions, difficulty using our online system and/or you need an accommodation due to a disability then please contact us about your interest in employment at recruiting@scsengineers.com#LI-Hybrid#LI-JH1Job SummaryCategory: Information TechnologyPosition Type: Full Time Regular