Front Of House Foh at Scramble Alexandria
8 days ago
Falls Church
Job Description Front of House Guest Services Supervisor – Scramble Indoor Play, Scramble Parkour As a Guest Services Supervisor at Scramble, you will help create memorable experiences for children and their families. Ideal candidates are friendly, outgoing, and enthusiastic team players who thrive in a fast-paced environment and are eager to grow professionally. You should be patient, responsible, and confident in your ability to supervise children during safe and independent play while delivering Scramble’s services to parents and guardians. Duties & Responsibilities • Coordinate day-to-day Front of House operations, including reserved play arrivals and departures, café service, retail sales, and birthday party support., • Lead team members in delivering exceptional customer service, greeting all guests warmly, and fostering a positive, engaging environment., • Implement and enforce all Scramble policies and procedures, including cleaning, health, and safety requirements., • Maintain a safe and secure play environment by reinforcing rules of play, providing correction in a kind but firm manner, mediating minor conflicts, and addressing guest concerns professionally., • Conduct guest transactions for play, parties, café, and retail using Scramble point-of-sale and booking systems., • Assist with inventory management, purchasing, and cost-control measures to ensure profitable operations., • Demonstrate flexibility, multitasking, and strong time-management skills to adapt to a dynamic environment., • Communicate with guests in a polite, positive, and professional manner., • Comfortable working in a fast-paced environment while providing excellent customer service., • Strong interpersonal and communication skills., • Experience working with children and families., • Proactive, dependable, and responsible with a strong work ethic., • Available to work 40 hours per week, typically between 9:00 a.m. and 8:00 p.m., weekends required, shorter shifts and flexibility., • High School Diploma or equivalent (required)., • Associate’s degree or college coursework preferred., • 1–2 years of experience in childcare, teaching, or similar roles., • 1-2 years of experience as retail, small business manager, or similar roles., • Events, hospitality, retail or food service experience is a plus., • Ability to stand for extended periods., • Fast-paced, multi-tasked environment., • Ability to work in high-energy spaces. Scramble Indoor Play is an Equal Opportunity Employer. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.