Santa Maria
Job Description SUMMARY Reporting to the EVP/Chief Operating Officer, the Senior Vice President Technology is a strategic working manager of Information Technology (IT) at CoastHills. This role is responsible for defining and executing an enterprise-wide technology vision that accelerates CoastHills’ growth, deepens member engagement, and maintains exemplary security and regulatory compliance while implementing resource efficiencies. Primary areas of oversight include network and network security, system administration, IT Help Desk, “Core” (currently Jack Henry Symitar EASE), software development, technology change management, SVP Technology leads all aspects of information technology, cybersecurity, AI/automation, and innovation while ensuring continuous, secure operation of critical systems and will work with others involved in the oversight of the Credit Union’s Information Security Program. This role serves key constituencies of members, employees, external partners/vendors, executive leadership, and volunteers, with significant involvement with auditors and regulatory examiners The SVP Technology is the primary technology advisor to the President/CEO and Board, delivering strategic roadmaps, risk assessments, and analysis on multi-year technology investments. The position drives technology and cloud modernization, AI-enabled automation, strong infrastructure and cybersecurity to enhance member experience and operational efficiency while maintaining rigorous adherence to FFIEC, NCUA, GLBA, CCPA/CPRA, and emerging regulatory requirements. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following statements are intended to describe the general nature and level of work being performed by this position. It is not intended to be an exhaustive list of all functions, responsibilities, and skills required of this position. Other duties may be assigned to meet business needs. SVP Technology Role: Serve as the strategic technology leader and member of the senior executive team; develop and maintain a rolling 3–5-year technology roadmap that supports growth, efficiency, and market competitiveness. Oversees all technology-related audits, partners with external audit firms, and ensures full compliance with NCUA, FFIEC, and other regulatory requirements. Facilitates NCUA Information Security/Technology examinations, IT primary contact and lead in the annual information security audit and periodic testing, drives timely resolution of all audit and examination findings, and proactively aligns people, processes, and technology with industry best practices and regulatory expectations. Directly or through subordinates, plans, directs, organizes, and controls existing technology, technology deployments, requirements, vendor integrations, member technology interactions, security, network communications and access. Maintains and improves the organization’s internal technology processes as a way of maximizing company productivity and making complex tasks more achievable through automation. Ensures that technological functionality supports the overall strategic vision of the President/CEO and Board. Key member of the Information Security Committee, Business Continuity Team, Incident Response Team, Project Management Steering Committee, and the senior leadership team. Assigns members of the SVP Technology’s team to participate in committees the Technology department supports. Develop annual technology budgets, manage capital and OpEx allocation, and deliver clear business case justification for expense requests to executive leadership and, as applicable, to the Board. Oversee vendor management of IT vendors, including due diligence, contract negotiation, SLA enforcement, vendor consolidation, and continuous risk tiering. Conduct SOC and security reviews of all Credit Union Critical and High-Risk vendors. Evaluate emerging industry trends, technologies, and software solutions for effectiveness and applicability; recommend improvements to enhance performance, security, and efficiency. Continuously research technological developments and assess their potential impact on the Credit Union’s ability to maintain secure, uninterrupted operation of critical systems. Stay informed of changes in laws and regulations affecting technology use and ensure ongoing compliance. Collaborates on data security and privacy issues with SVP Chief Risk Officer. Shares ownership of privacy needs. Responsible for supporting the Information Security Officer in Incident Response Team efforts. Build, mentor, and retain a high-performing technology organization that embraces continuous learning, and member-centric culture. Ensure that documentation of Credit Union’s core data processing, networks, and communication systems are maintained and updated with the latest software to support the Credit Union’s strategies and tactical operations. Identifies changes in technology as well as new vendor offerings in the marketplace and brings them to the disciplines to evaluate for potential adoption. Direct IT disaster recovery and business continuity planning, including annual tabletop exercises and testing, to ensure rapid restoration of critical systems. Oversee implementation and validation of robust backup strategies to safeguard data during disasters or contingencies. Establish controls and processes that enable prompt resumption of business operations. SUPERVISORY FUNCTIONS Effectively directs and supervises assigned employees, ensuring optimal performance. Carries out supervisory responsibilities in accordance with Credit Union policies and applicable laws. Supervisory duties include, but are not limited to, employee selection, training, coaching and discipline. Verifies employee time records and employee performance. Motivates, coaches, and evaluates assigned employees’ performance. Establishes an environment that promotes teamwork and eliminates barriers to effectively working within the Department and across the Credit Union organizational structure. Regularly schedules and conducts Department meetings to keep employees current on Credit Union goals, promotions, products, services, and activities. Encourages participation and open communication. QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and Experience Bachelor’s degree in computer science, information systems, business, or related field. 7+ years of progressive technology leadership experience with at least 4 years in a senior leadership role (VP or above) within a financial institution ≥ $1 billion in assets (bank or credit union). The successful candidate will have a proven ability to collaborate effectively across departments, foster a member-centric and service-oriented culture within IT, and ensure technology consistently enables the Credit Union’s strategic and operational objectives. They must possess a deep understanding of how all functions serve members and lead the IT team in delivering reliable, proactive support to every area of the organization. Certificates, Licenses and Registrations Preferred examples include CISA, CISM, PMP, and/or others. Knowledge Ability to align with the CU strategic plan and integrate complex resources in a fast-paced, agile format. Strong command of data governance, analytics, and AI/Machine Learning applications in financial services. Understanding of cloud platforms, especially M365 and Azure, and modern security frameworks. Supervisory Skills and Abilities Develops, encourages, and leads by example in cooperation and teamwork among employees. Skilled in directing, coaching, motivating, delegating, evaluating, and counseling assigned employees. Demonstrated respect and professionalism in internal and external communication and interpersonal conduct related to CoastHills. Proven experience in leading people. Demonstrated success aligning technology investments with measurable business outcomes (member growth, efficiency gains, risk reduction). Other Skills and Abilities Operates a variety of office equipment and machines. Ability to travel, attend, and participate in meetings, seminars, and conferences held before and after normal business hours that may require unaccompanied long-distance travel and overnight lodging Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this job, the employee: Occasionally (up to 3 hours per workday) Frequently (3 - 6 hours per workday) Regularly (more than 6 hours per workday) Sits X Stands X Walks X Bends neck or waist X Twists neck or waist X Stoops or kneels X Uses hands to finger, handle or grasp X Repetitively uses fingers X Reaches, pulls or pushes below shoulder level X Reaches, pulls or pushes above shoulder level X Lifts and carries 11 to 25 pounds Up to 10 pounds Talks X Hears X Sees X Drives a vehicle X Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Working Condition: The worker is not substantially exposed to adverse environmental conditions. Mobility Moderate Noise Level Moderate AFFIRMATIVE ACTION/EEO STATEMENT: CoastHills is an Equal Opportunity/Affirmative Action employer. We will consider all qualified applicants for employment without regard to race, color, religion, ancestry, gender, pregnancy, sex, sexual orientation, transitioning status, gender identity, gender expression, national origin, age, genetic information, military and veteran status, marital status, medical condition, mental disability, physical disability, or any other basis protected by local, state, or federal law. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here.