Jobs in New York, NY

Customer Support.  If you're someone who has excellent interpersonal and problem-solving skills via phone, chat, and email, we want to hear from you!Job Requirements:We are seeking an individual that is extremely organized, works well in a team setting, has a passion for helping people, and truly has a can-do attitude.

Luxury Automotive Call Center Customer Operations Supervisor - Supporting Jaguar Land Rover. Expect more than a job! Our values are the heartbeat of our organization and we live, breath and play by them every day. Join our team as a Customer Operations Supervisor supporting Jaguar Land Rover and experience the satisfaction of being part of a unique culture. As a Percepta team member, you can expect   Culture of Service - to be treated like you are the customer from day one Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication and acknowledges value in your contributionsRespect – a team that is accountable, dependable and gives you their full attentionProactive – to surround yourself with solution-oriented people who strive to improve themselves, others and the organizationCareer growth and lots of learning opportunities for aspiring mindsDiversity - be a part of our growing diverse and community-minded organization that is all about having funCompetitive compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs include incentives and promote physical, mental, and financial wellness.  Position SummaryThe Customer Operations Supervisor is responsible for the supervision of the Client Customer service teams and provides support for operational initiatives, which include: identifying process improvement initiatives, analysis of call and escalation data, identification of workforce gaps and resolution, and presenting recommended action plans to the Sr. Operations Manager based upon research performed.Additionally, the Customer Operations Supervisor partners with the Customer Care Representatives ensuring high levels of customer satisfaction for all assigned program and will assist the Customer Service Representatives with escalated customer calls by providing guidance to the team member and/or assisting with the call to ensure best ...

Customer Support. The Customer Support Associate handles all aspects of supporting our customers across the Globe. Essential Duties and Responsibilities Responsible for over 75 emails a day in conjunction with 15 to 30 calls. Clients will be located throughout the world i.e. United States, Spain, Mexico, France, Norway, Japan, Netherlands just to name a few Responsible for extensive data entry and acknowledgment of customer orders. Schedule tool delivery, review for accuracy, and file accordingly. Handle Data Entry into Excel and Great Plains Strong follow up skills are required Expedite orders with purchasing to meet customer deadlines for items not in stock Customers are end users, distributors, independent and corporate-owned offices, and sales representatives. You will be their main point of contact for whatever they need Must have thick skin, and ability to work in a fast paced environment. Must be flexible with scheduling if additional tasks arise that require overtime, etc. Able to work alone as well as in a team environment Willingness to learn and be trained Primarily and office environment but some issues will need to be resolved in the warehouse, checking stock, etc. Learn part numbers and descriptions is a must. Suggest equipment and supplies to meet customer needs Willing and able to learn a highly technical product quickly Diligent/proactive. Must be self-sufficient and able to complete / schedule tasks with little supervision Experience with MS Excel and great Data Entry ability. Strong relentless follow up skills Job Requirements: Education/Experience Required · Fluent in Spanish · Bachelor's Degree preferred · Two years' of prior experience · Experience handling / supporting a team of Sales Representatives is a plus · Experience handling customer service in an online chat environment is a plus · Experience handling heavy volume of phone calls / emails is a plus Computer Skills Necessary ...

Customer Support Representative Bilingual Spanish. Title : Customer Support Representative Bilingual Spanish Duration : 3 to 6 months Location : Brooklyn, NY Top Skills : Customer Service, Handling calls, Mails, Spanish/Bilingual Job Description: High School Diploma/GED Required Work Experience Job Requirements: Respond to direction and work as a member of a team, using PC-based information systems in order to retrieve information to analyze customer accounts. Interact with customers over the phone, as well as other avenues of contact, in a responsive, productive, and professional manner. Provide outstanding service in every customer encounter and be an effective communicator. 50% of the temporary workers must be proficient in Spanish. . Bilingual candidates must pass a remote language performance assessment.. Prior customer service experience is preferred. Physical Demands Must sit or stand to answer a phone for entire shift Must sit or stand to use a keyboard, mouse, and computer for entire shift Must have excellent manual dexterity and be able to use hands for entire shift Must stoop, bend, reach and kneel throughout the workday

Customer Support Representative. Our Customer Support Representative is in charge of leading all customer service inquiries, no matter how big or small. The main responsibility will be to provide assistance to members and prospects with any related member issues and rectify them as efficiently as possible. Over time you will also get the opportunity to work on projects and improve our approach to customer success. A variety of shifts are available for this position. We are looking for someone committed to delivering service excellence in every customer interaction. Responsibilities: • Serve as the front-line for customer support inquiries across multiple channels • Identify and assess customers' needs to achieve resolution • Work through creative solutions to effectively answer customer questions, provide guidance, troubleshoot and resolve issues, and route feedback • Help with customer retention and contribute with recommendations for improving our processes • Follow organization standards to maintain excellent quality service. The ideal candidate is a self-starter who is looking to gain experience in our industry. We are looking for someone eager to learn, punctual, reliable and with a high degree of integrity. No extensive experience needed or major degrees, but a student mentality is required , especially for individuals with minimal customer service. Job Requirements: Preferred Qualifications • Prior experience in sales, customer care or customer service position. • Associate Degree or related college courses. • Customer service skills, including problem solving and handling customer complaints. • Valid driver's license. Other qualifications: • Positive, upbeat attitude • Detail-oriented focus on accuracy and efficiency • Excellent written and verbal communication skills • Self-driven to be productive and seek out self-improvement • High level of professionalism and integrity Applicants must be currently authorized to work in the Unit...

Customer Support Specialist. Ref ID: 02407498Classification: Customer Service RepresentativeCompensation: $17.50 to $22.00 hourlyOfficeTeam has an excellent direct hire opportunity for an articulate, highly-skilled Customer Support Specialist. Do you wish to take your social skills and put them to work to further the growth of an awesome business? This will be a fantastic next step in your career. Be prepared to come into a dynamic and fast-paced environment in this role. What you get to do every day as a Customer Support Specialist:- Manage both inbound and outbound calls daily- Offer friendly, accurate customer service in a timely fashion- Review medication orders with patients including cost, insurance coverage, shipping options, etc.- Other related duties as assignedJob Requirements:- Ability to communicate verbally and in writing effectively throughout all levels of the company- Ability to navigate multiple computer systems, applications, and utilize search tools to find information- Upbeat, positive attitude and an approach to work rooted in professionalism- Strong customer service and office administrative skills- Medical terminology knowledge OR working experience in pharma/medical practice- Knowledge of Call Center Customer Service- Excellent problem-solving skills- 2+ years of experience in a call center- Ability to exude confidence, knowledge, and high level of empathy when interacting with internal and external partners and clients/customersIf you meet all requirements and would like to be considered for this position, please email your resume to .OfficeTeam, a Robert Half Company, matches professionals in the administrative field on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities ...