Norwich
Food & Beverage Manager Location: Norwich Reporting to: Operations Manager / QC Manager / General Manager Hours: 40 hours per week, or as required Role Summary The Food & Beverage Manager will take overall responsibility for the day-to-day Food & Beverage operations of the hotel, ensuring consistently high standards across the restaurant, lounge, courtyard and bar. The role will involve leading and developing the F&B team, maintaining excellent guest service, managing operational standards and ensuring the department performs effectively both commercially and operationally. Key Responsibilities Take overall responsibility for the daily Food & Beverage operation and ensure consistently high service standards. Lead, motivate and develop the F&B team through effective training, coaching and support. Ensure company, legal, cleanliness, hygiene and presentation standards are maintained at all times. Oversee daily and weekly operational meetings, checklists and departmental procedures. Ensure the team are confident in handling guest feedback and complaints, with a focus on service recovery and guest satisfaction. Work closely with the Restaurant and Meetings & Events Managers to ensure smooth and consistent hotel operations. Monitor staffing levels, prepare rotas and forecasts, and ensure they meet both business needs and agreed budgets. Manage stock levels, purchasing, storage and rotation while minimising wastage and controlling costs. Complete regular stocktakes and investigate any discrepancies. Support the budgeting process and maintain a strong understanding of departmental performance and its impact on the hotel's Profit & Loss. Identify opportunities to improve efficiency, profitability and guest satisfaction. Support the hotel in maintaining quality standards and working towards relevant awards, including AA standards. The Ideal Candidate The successful candidate will have previous Food & Beverage management experience within a hotel or hospitality environment, with strong leadership and organisational skills. They will be commercially aware, guest-focused and confident managing a busy operation while maintaining high standards. How to Apply If this sounds like the perfect next role for you, then get in touch with Helen Dawson at Select Recruitment for more information on this exciting opportunity, or apply now! TPBN1_UKCT