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  • Operations Manager
    Operations Manager
    hace 5 días
    Jornada completa
    London

    Job Title: Operations Manager Purpose: The Operations Manager is responsible for overseeing the day-to-day operations of the aparthotel to ensure exceptional guest experiences, operational efficiency and adherence to brand standards. This role involves managing multiple departments, optimising processes, and driving profitability while maintaining high levels of service quality. Responsible to: Cluster General Manager Location: Locke London Tower Bridge Property based working 40 hours per week, 5 days over 7, reflecting business needs covering evenings and weekends where required. KEY RESPONSIBILITIES 1. Operational Management • Manage and coordinate all hotel departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, and other operational departments., • Ensure compliance with health, safety, and legal regulations., • Monitor daily operations to maintain smooth functioning and resolve issues promptly. 2. Guest Experience • Maintain high standards of customer service and guest satisfaction., • Handle guest complaints and feedback professionally, ensuring timely resolution., • Implement initiatives to enhance guest loyalty and repeat business. 3. Financial & Revenue Management • Assist in budgeting, forecasting, and cost control measures., • Monitor departmental expenses and implement strategies to maximize profitability., • Assist General Manager to optimise occupancy and ADR (Average Daily Rate). 4. Staff Leadership & Development • Recruit, train, and mentor department heads and team, • Conduct performance reviews and implement development plans., • Foster a positive work culture and ensure compliance with HR policies. 5. Quality & Brand Standards • Ensure all departments adhere to brand standards and operational SOPs., • Conduct regular audits and inspections to maintain quality and consistency., • Drive continuous improvement initiatives. 6. Strategic Planning • Contribute to long-term operational strategies aligned with business goals., • Identify opportunities for innovation and efficiency improvements., • Support sustainability and corporate social responsibility initiatives., • Skills & Competencies, • Strong leadership and people management skills., • Excellent communication and problem-solving abilities., • Financial acumen and understanding of hotel revenue streams., • Knowledge of PMS , POS and operational software., • Ability to work under pressure and adapt to changing priorities., • Qualifications, • Bachelor’s degree in Hospitality Management or related field (preferred)., • Minimum 5 years of experience in hotel operations, with at least 2 years in a managerial role., • Proven track record in managing multi-department operations including F&B

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  • Sales Representative
    Sales Representative
    hace 22 días
    Jornada completa
    London

    Job description We are seeking a dynamic and enthusiastic Brand Ambassador at Antzara Organisation to represent our company and promote our products or services. The ideal candidate will possess strong marketing acumen and exceptional communication skills, enabling them to engage effectively with customers and enhance brand awareness. As a Brand Ambassador, you will play a pivotal role in driving customer loyalty and fostering positive relationships within the community. Duties • Engage with potential customers to provide information about products or services, answering queries and addressing concerns., • Develop and maintain strong relationships with customers to encourage repeat business and referrals., • Collaborate with the marketing team to implement promotional campaigns and strategies effectively., • Collect feedback from customers to assist in improving products or services., • Maintain an up-to-date knowledge of the brand's offerings, industry trends, and competitor activities., • Utilise social media platforms to enhance brand visibility and engage with a broader audience. Qualifications • Excellent communication skills, both verbal and written, with the ability to convey information clearly and persuasively., • Strong interpersonal skills with a passion for building rapport with diverse individuals., • A proactive attitude with the ability to work independently as well as part of a team., • Flexibility to attend events outside regular working hours as required. Join us in making a difference through effective brand representation while enjoying an engaging work environment.

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  • General Manager
    General Manager
    hace 5 días
    Jornada completa
    London

    GENERAL MANAGER – LONDONThe General Manager is accountable for the overall commercial, financial, and operational aspects of the Locke Hotel. This role requires a strategic leader with strong revenue management expertise, commercial acumen, and a proven track record in driving financial performance. The GM will work closely with the Revenue, Sales, and Operations teams to maximize profitability, enhance guest experience, and maintain brand standards while ensuring operational efficiencies. THE STAGE IS SETThe stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. THE WORK IN YOUR HANDSCommercial & Revenue Leadership • Own and drive the commercial strategy across both properties, focusing on revenue growth, ADR, occupancy optimisation and Food and Beverage., • Work closely with the Revenue Management Team to develop and execute dynamic pricing strategies and optimize distribution channels., • Lead sales and marketing efforts, ensuring strong B2B and corporate partnerships in the London market., • Ensure seamless daily operations, balancing efficiency with high service standards., • Lead and mentor department heads (F&B, Sales, Housekeeping) to drive a strong service culture and maintain brand reputation., • Oversee guest satisfaction metrics (NPS, online reviews, feedback), continuously improving service delivery., • Own the overall Food & Beverage strategy across both properties, ensuring strong commercial performance, brand alignment, and guest satisfaction., • Drive F&B revenue growth through menu engineering, pricing strategy, promotions, and innovative concepts tailored to the London market., • Maintain full accountability for F&B P&L performance, including revenue, margins, labour costs, and controllables., • Work closely with F&B leaders to optimise operational efficiency, service delivery, and cost control without compromising quality., • Full responsibility for the P&L of both properties, ensuring financial targets are met or exceeded., • Drive cost efficiency across all departments while maintaining quality and service standards., • Regularly review budgeting, forecasting, and financial reporting to identify risks and opportunities., • Inspire, coach, and develop a high-performing leadership team across both properties., • Champion a culture of accountability, empowerment, and continuous improvement., • Lead workforce planning, ensuring the right talent, structure, and succession planning are in place., • Act as the primary point of contact for ownership groups, ensuring transparency and trust., • Deliver clear, data-driven reports on performance, strategy, and key initiatives., • Collaborate with corporate teams in Revenue, Marketing, Finance, and HR to align property goals with broader business objectives., • THE FIRE YOU CARRYA bachelor’s degree in Hospitality Management, Business Administration, or a related field, • 10+ years of leadership experience in premium hospitality, serviced apartments, or luxury residences., • Proven track record in commercial strategy, revenue management, and P&L ownership for large-scale operations., • Strong experience in managing multiple properties or large, complex hospitality assets., • Deep understanding of London’s corporate and leisure market., • Strong financial acumen, with experience in budgeting, forecasting, and cost control., • Excellent leadership and people management skills, with a proven track record of developing high-performing teams., • Advanced knowledge of revenue management strategies and dynamic pricing models., • Strong analytical, decision-making, and problem-solving abilities., • Excellent stakeholder management, with the ability to build relationships with owners, investors, and corporate teams., • Ability to drive operational efficiency while maintaining high guest satisfaction levels., • Strong communication and negotiation skills.

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  • General Manager
    General Manager
    hace 2 meses
    Jornada completa
    London

    -EXPERIENCED - General Manager – Italian Restaurant (Fresh Pasta Concept) 🇮🇹🍝 We are a young and ambitious Italian restaurant group, specialised in fresh pasta fatta in casa. We launched our first restaurant two and a half years ago, and after building strong foundations, we are now looking for an experienced General Manager to help us grow the business and expand the concept. This role is for someone who truly understands Italian cuisine, culture, and hospitality — not just the food, but la mentalità. The Role As General Manager, you will be responsabile dell’intera attività — front of house, kitchen, people, standards, and financial performance. You will: • Lead the whole house (FOH & BOH), • Maintain and develop exceptional service standards, • Train, mentor, and inspire the team, • Oversee hygiene, cleaning & compliance, • Work closely with ownership on growth and expansion strategy This is a hands-on leadership role, not a desk-based position. Key Requirements We are looking for a candidate with strong senior-level experience and deep operational knowledge: • ✅ Strong knowledge of Word, Excel, EPOS systems, • ✅ Confident with reservation platforms, • Budgeting, • Forecasting, • P&L management, • ✅ Qualified in HACCP & Health & Safety, • ✅ Personal Liquor Licence, • ✅ Proven ability to train staff to a very high standard of service, • Who You Are, • A leader, not just a manager, • Hands-on, visible on the floor and engaged with the kitchen, • Entrepreneurial, with a growth mindset, • Passionate about autentica ospitalità italiana, • Excited by the idea of helping scale a successful concept, • What We Offer, • 🔹 Ad hoc contract package for the right candidate, • 🔹 A key role in shaping the future of the company, • 🔹 Opportunity to grow with a business aiming to expand the concept, • If you feel questa posizione è fatta per te, and you want to be part of a company moving from one strong restaurant to the next stage of growth, we’d love to hear from you.

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  • Private Client Advisor in Luxury Retail
    Private Client Advisor in Luxury Retail
    hace 2 meses
    Jornada completa
    London

    We are looking for a Private Client Advisor to join our London team. You will cultivate and develop meaningful and long lasting relationships with Les 100 Ciels clients, identify and convert prospects to develop your clientele book and offer exceptional client experience to our loyal clients. The role is sales orientated and requires strong entrepreneurial and business development skills. As a Private Client Advisor you will be a key contributor to the growth Les 100 Ciels Clients through highly personalised, variety of engagement and selling activities and leveraging the technology in use. In this role, your responsibilities and impact will evolve around the following: • Develop the Les 100 Ciels Client Portfolio by nurturing existing clients, reactivate lapsed clients and acquire high-value prospects by providing an exceptional experience., • Retain Les 100 Ciels Top clients by growing and maintaining relationships through curated animations and by leveraging event calendar relevant to your market., • Achieve and exceed individual & collective sales targets through personalised product recommendations and client sophistication., • Build a strong understanding of your client’s preferences by creating qualitative client profiling., • Host regular in-store appointments and drive conversion on commercial events. PROFILE To qualify for the role, you bring the following skills and personalities traits: • Solid experience in Luxury retail + distance selling, • You have a record of accomplishment of being a top performer in your current role, • Strong business acumen, understanding of client development and client experience, • You are confident to communicate with VIPs and HNWI (high net worth individuals) – verbally and in written., • You are passionate about styling, • You are tech Savvy, • You can understand and interpret analytics into recommendations., • You are autonomous and have a solution driven mindset., • You are fluent in English and Arabic

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  • Investment Consultant
    Investment Consultant
    hace 2 meses
    £25000–£80000 anual
    Jornada completa
    London

    As an investment consultant associate within our private market sales team, you will be evaluating, discussing and relaying direct private equity and fixed income opportunities with existing and prospective high net worth clients. This is an exciting opportunity for a motivated professional with a strong background in sales, private equity or fixed income to develop long-term client relationships and drive sales in a fast-growing market. Core Skills: Active Listening: Understanding customer needs by focusing on their words, not just waiting to speak. Relationship Building: Creating trust and rapport with prospects to foster long-term partnerships. Prospecting & Research: Identifying potential customers through, research, networking, and social media. Effective Communication: Articulating value clearly and using stories to engage, rather than just listing features. Objection Handling & Negotiation: Addressing concerns, managing resistance, and securing win-win agreements. Closing Techniques: Confidently asking for the sale or next step at the appropriate time. Time Management: Prioritizing high-value prospects and activities to maximize efficiency. Product Knowledge: Possessing deep, expert knowledge of the product or service being sold. Adaptability: Adjusting communication style and techniques based on the prospect and situation. Technical Savviness: Proficiency with sales tools like CRM software (e.g., Salesforce, HubSpot) and LinkedIn for outreac Required Skills Core Responsibilities • Conducting research, surveys, and interviews to gather data., • Analyzing, identifying, and solving complex business problems., • Presenting findings, insights, and recommendations to clients., • Implementing new procedures and strategies., • Client Interaction and Empathy: Building credibility and rapport, understanding client needs, and adapting to different corporate cultures., • Project Management: Managing timelines, organizing tasks, and leading teams to deliver results., • Technical Proficiency: Advanced skills in PowerPoint for presentations, Excel for financial modeling, and data visualization tools., • Adaptability and Flexibility: The ability to work across different industries and adjust to changing project scopes., • Business Acumen: Understanding market dynamics, financial concepts, and industry trends.

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