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Our training will help you kick-start a new career in Digital Marketing. We are recruiting for companies who are looking to employ our Digital Marketing Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee upon completion. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into easy steps. Video Leacture Practical Projects Assignments Quizzes Guaranteed Job Placement At this point you will have fully completed our Digital Marketing Traineeship and be ready to start work. Through our range of partnerships throughout the UK with Digital Marketing organisations, we are able to place you into an entry level role within your local area. You will be working as either a Digital Marketing Trainee or Digital Marketing Associate. We guarantee you will be offered a job upon completion or we will refund you 100% of your course fees back. At a one off cost of £1495, or a deposit of £212 followed by 10 interest free monthly instalments of £148, this represents a great opportunity to start a rewarding career in Digital Marketing and have a real career ladder to start climbing. If you are not offered a role at the end of the training we will refund 100% of your course fees. Read through the information? Passionate about starting a new career? Apply now and one of our friendly advisors will be in touch. 'Please note that this is a training course and fees apply’

**📍 Location: London, UK** **💰 Salary: £30,000 – £40,000 per annum (depending on experience)** **📅 Job Type: Full-time, Permanent** **⏳ Working Hours: 37.5 hours per week** **About Us** Skyedia Ltd is a dynamic company providing event management, conference representation, and reservation services. We are committed to delivering innovative solutions tailored to our clients’ needs. As we grow, we are looking for a passionate and results-driven Recruitment Consultant to join our team. **Key Responsibilities** Identify and attract top talent for a variety of roles. Conduct screening interviews and assessments to match candidates with suitable positions. Build and maintain relationships with both clients and job seekers. Source candidates using job boards, LinkedIn, and other recruitment tools. Shortlist and prepare candidates for employer interviews. Keep detailed records of candidates, job vacancies, and employer needs. Negotiate employment offers and agency fees with clients. Provide advice on market trends, salaries, and career progression. **What We’re Looking For** Previous experience in recruitment, HR, or talent acquisition is preferred. Strong communication and relationship-building skills. Ability to work in a fast-paced environment and meet targets. Knowledge of recruitment tools and databases is a plus. Organised with excellent time management and negotiation skills. **Why Join Us?** Competitive salary based on experience. Growth opportunities within the company. A dynamic and collaborative work environment. Opportunities to work on exciting recruitment projects. If you’re a motivated professional with a passion for connecting people with opportunities, we’d love to hear from you! 📩** Apply Now!**

3pX Group is hiring a cohort of 5 Entry Level Recruitment Consultants this March 2025! THE ROLE: Embark on a career with high earning potential and the opportunity for quick career progression. No experience is required – we offer a full tailored training programme and subsequent continuous development opportunities throughout your 3pX journey. As an Associate Consultant at 3pX Group, you will use your positive, winner’s attitude to develop a well mapped, niche market, building strong and lasting relationships with clients and candidates - working collaboratively and supportively within your team. WHAT WE NEED FROM YOU: - Responsive and eager to gain a full understanding of the recruitment process - Committed to progression and continuous development - Motivated by high reward incentives - To live our values: continuous improvement, tenacity, accountability, integrity, zeal, unity IN RETURN WE OFFER YOU: - Tailored training programme - Continuous professional development opportunities - The support of an established Team of High Achievers (including 1:1 support from multimillion dollar Recruiters) - Hybrid working set up - Competitive base salary and uncapped commission scheme - Bi-annual company holidays to places like Miami, skiing, Ibiza - Regular company socials - Quarterly team socials - Day off on your birthday - Annual wellbeing allowance (£200) - Company Share Scheme: all employees can earn shares through excellent performance!

A Recruitment Manager is responsible for overseeing the recruitment and hiring process within an organization. This role involves strategic planning, managing recruitment teams, and ensuring the company attracts and hires qualified candidates. The role requires a balance between leadership, strategic thinking, and hands-on recruitment activities. Key Responsibilities: Strategic Planning: Develop and implement recruitment strategies to meet the organization's hiring needs. Analyze the workforce plan and determine staffing requirements in line with business goals. Forecast future hiring needs and collaborate with department heads to ensure alignment. Team Leadership: Lead and manage a team of recruiters, providing guidance, training, and support. Set performance goals for the recruitment team and monitor progress. Ensure recruitment efforts are efficient, effective, and compliant with all legal requirements. Recruitment Process Management: Oversee the full-cycle recruitment process, from job postings to candidate interviews, hiring, and onboarding. Work closely with hiring managers to define job descriptions, candidate profiles, and interview processes. Ensure a positive candidate experience throughout the hiring process. Sourcing and Talent Acquisition: Develop creative and effective sourcing strategies to attract top talent across various platforms. Maintain relationships with recruitment agencies, job boards, and other external partners. Utilize data and analytics to track recruitment efforts and improve sourcing strategies. Employer Branding: Promote the company as an employer of choice through outreach, job fairs, social media, and employer branding campaigns. Monitor and improve the organization’s reputation in the job market. Compliance and Reporting: Ensure all recruitment activities are compliant with employment laws, equal opportunity policies, and company standards. Maintain accurate records of all recruitment activities and provide regular reports to senior management. Continuous Improvement: Keep up-to-date with recruitment trends and best practices. Analyze recruitment metrics (e.g., time to hire, cost per hire) to improve efficiency. Adapt recruitment strategies based on feedback and industry changes. Skills and Qualifications: Leadership skills to manage and motivate a recruitment team. Communication skills to collaborate with hiring managers, candidates, and external partners. Strategic thinking to align recruitment activities with business needs. Experience with ATS (Applicant Tracking Systems) and other recruitment tools. Knowledge of labor laws and compliance regulations. Data analysis skills to track recruitment metrics and make improvements. Problem-solving and negotiation skills to handle complex hiring situations. Education and Experience: A Bachelor’s degree in Human Resources, Business Administration, or a related field is often required. Previous experience in recruitment or HR management, often 5+ years, with a proven track record of successful hires. Experience managing teams is often preferred. Conclusion: A Recruitment Manager plays a pivotal role in ensuring the organization attracts the best talent. They combine strategic oversight, leadership, and hands-on recruitment expertise to drive success in the hiring process.

Job Description: We are Honest Greens, an innovative, passionate, and rapidly expanding restaurant lifestyle brand with one mission: improve society through real food. We do things differently in our industry, embracing - and creating - new restaurant trends and technologies that allow us to make healthy food affordable, convenient, and incredible delicious. We believe this will help people in our communities live longer, happier, and more sustainable lives. The Restaurant Director is responsible for overseeing all aspects of the restaurant’s operations, ensuring an exceptional guest experience, driving revenue growth, and maintaining high operational standards. They will lead and develop the team, manage budgets, and ensure that the restaurant aligns with the brand’s vision and values. RESPONSABILITIES Operational Management: - Oversee the restaurant's daily operations, ensuring efficiency and service excellence. - Implement and uphold brand standards in food quality, service, and ambiance. - Monitor and optimize restaurant performance through KPIs and guest feedback. Team Leadership & Development: - Recruit, train, and develop a high-performing team. - Foster a strong culture of leadership, teamwork, and accountability. - Conduct regular team meetings and performance evaluations. Financial & Business Management: - Manage budgets, control costs, and maximize profitability. - Optimize inventory, labor, and operational expenses. - Identify business opportunities to increase sales and customer retention. Guest Experience & Brand Representation: - Ensure outstanding customer service and resolve guest concerns proactively. - Maintain a high level of hospitality and brand alignment in all guest interactions. - Oversee marketing initiatives and community engagement efforts. Compliance & Safety: - Ensure adherence to health, safety, and food hygiene regulations. - Maintain a clean, organized, and compliant restaurant environment. - Implement risk management procedures to safeguard staff and guests. REQUIREMENTS - Minimum 5 years of experience in a senior restaurant management role. - Strong leadership, communication, and problem-solving skills. - Proven ability to manage P&L, budgets, and operational costs. - Passion for hospitality, guest experience, and team development. - Ability to thrive in a fast-paced and dynamic environment. WHAT WE OFFER 🍽️ Up to €300 meal credit to enjoy in our restaurants. 🥑 50% discount in all our locations. 🎳 Monthly “cultural” outings with the team. 🎟️ Fun corporate events throughout the year. 🚀 Internal growth opportunities within the company. 📚 Ongoing training to enhance your skills. 🌍 The chance to join a rapidly expanding company.

The General Manager is responsible for all aspects of the business, ensuring the profitability, quality and operation of the business in all its aspects. Reporting directly to the Owner / Director of the business this is a position which requires ‘owner-operator’ mentality where ownership of the business is essential, and accountability is part of the role. Looking for a strong partner to join my team of creative hedonists and food lovers! My name is Roxane and I have 10 years experience in opening, managing and selling restaurants. I have successfully launched ventures in Ukraine, Portugal, France and now it is time to settle in the UK (London precisely!). I am focused on quality, not quantity, and am looking forward to launching a new coffee & brunch space in London with a vision of expansion both locally (London) and Internationally (USA). The concept will include food, art and music, combining the best from each of these worlds. The idea will be turning around quality products, minimalistic approach, aesthetics and science of food (how food affects our body, mind and mood). I am looking for a strong General Manager to join me in this adventure, and to become partners with equity shares (the amount of shares will be discussed personally). Areas of responsibility (not conclusive): HR: - To take full responsibility for hiring, onboarding and the induction of new employees. - Ensure all staff are trained to standard of operation and continuously being developed. - Create a safe, comfortable and inspiring working environment for all employees. - Ensure all employee needs are met (meals, uniforms, tools for work and safety at work) - Keep an ‘open door’ policy and actively create an environment for employee feedback, resolving any issues quickly and effectively. - Dealing with any disciplinary issues, quickly, effectively and according to current employee law standards. - Actively seek to develop team and individuals, creating opportunities to grow. Financial: - Partake and contribute to setting budgets and ensuring they are being met. - Full responsibility and accountability for Profit & Loss accounts. - Implement and control financial control systems such as: purchasing, inventory, labor cost and wastage management. - Ensure all book-keeping is up to date, such as banking, invoices, purchases and cash-flow management. - Plan and execute Marketing strategies in liaison with Owner/ Director to promote brand and increase business. Operational: - Ensure all maintenance is kept up on equipment, repair and building is always in good keep. - Ensure Health & Safety standards are legally compliant and in place - Ensure Fire safety is implemented (including regular testing of equipment and fire drills) according to current laws. - Ensure HACCP is implemented and being followed by all, and training is kept relevant and up to date. - Implement SOP’s and service standards and ensure quality controls are always in place and adhered to. I invite you to join a team of dreamers and doers, a team of hedonists, music and art lovers to create something new, creative and meaningful! If you are lacking some qualifications from the job description, but you feel like my message finds a strong response in your gut - please, still apply! I am looking forward to meeting my future partners and to building a strong team of like-minded people! Competitive salary plus business shares and bonus. Department: F&B Management About you - HND or Degree in Hospitality Management or similar relevant. OR 3-5 years’ experience in a similar role. - Proven leadership experience, leading and getting the best out of the team. - Experience with pre-openings an advantage (however not essential) - Experience with managing Profit & Loss account to full accountability. - Experience with brand standards, managing a branded venue preferential. - Impeccable presentation and communication essential, as is Excellent English to business level (other languages welcome). - Previous experience with marketing activities, or promotion of venues advantageous. If you are: - a positive thinker and generally a positive person - have active life position (looking for a way to solve the problem even if it seems challenging) - ambitious to develop both personally and professionally - love people and serving them - have a desire to make this world a better place then we have something in common! On top of your CV and experience, please, do write a bit about your personality and motivation: why do you want to join this new venture and what excites you the most. Please, also add what you think are your strong and weak points both professionally and personally. Language required: English. The company Hosco Talent Search is a division of Hospitality Connection (Hosco). Hosco Talent Search provides hospitality employers with a distinctive and highly efficient placement service for young talents in the industry. With a team composed of recruitment experts, hosco assists companies in the recruitment efforts of both interns, graduates and alumni.

Experienced full time waiter/ess- in fish! restaurant Borough market. We are a well-organized restaurant known for our strong work ethic and commitment to delivering exceptional dining experiences. Operating throughout the year, we pride ourselves on being a busy establishment that thrives on excellence. If you are seeking a stable position with a company that values teamwork and professionalism, we invite you to join our dynamic team. Please note that we only recruit full time and flexible candidates. What we can offer to you : Earnings between £15-19 per hour as a package, see how it works: - £13 (inc service charge) - Tronc bonus ( point system) - Credit card and cash tips Requirements: - Minimum of 2-3 years of experience as a waiter in a busy, high-end service in London restaurants - Availability to work full time as per weekly rota.Please note we are not able to offer fixed days or shifts off. - Strong organizational skills to manage a large section - Confident in sales and upselling techniques - Excellent teamwork and communication skills - Fast and energetic work ethic Benefits: - Monthly payment with early access via Wagestream App - 28 days holiday/year (including bank holidays), increasing with length of service - 50% Staff discount when dining at the restaurant, plus 20% family discount - SAGE retail & wellbeing discount - Free staff meal and drinks on duty - Pension scheme - Recommend a friend scheme with £500 bonus - Be a part of the vibrant Borough Market’s spirit - Join a friendly and professional team Eligible to work in the UK and obtain a Share Code prior to application. The company does not Sponsor working visa.

Job description We are looking for a super star experienced Restaurant Manager to join our vibrant team! We have an exciting opportunity to join the team at our 40 cover fresh pasta restaurant within the vibrant bustle of Brixton Market SW9. The Concept: La Nonna Pasta Fresca serves traditional Italian pasta dishes in a contemporary open kithcen setting. All of our pasta and sauces are made in house each day with true Italian passion, only using the freshest of ingredients. We need a Manager who will: Be responsible for the day to day activities at the restaurant Lead, coach and develop a successful team who take pride in their work Set standards to consistently deliver the best quality food and outstanding service to all Work with us to build an exceptional reputation and hunger for our food! The Ideal Candidate will: Be passionate about food and delivering a first class customer experience Have at least 3 years experience in a Assistant Manager position, and/or 1 year experience as a restaurant manager Be an exceptional communicator Have a great work ethic that they can instill in others Have experience of leading a successful team in a fast paced environment Be calm under pressure, and work using their own initiative Experience of working in a fresh pasta restaurant is a real bonus! Job Description Operational Management Oversee daily restaurant operations, ensuring smooth and efficient service. Maintain high standards of food quality, presentation, and hygiene. Ensure compliance with health and safety regulations, including food safety and sanitation. Manage restaurant inventory, ordering supplies as needed to prevent shortages or excess stock. Monitor and optimize restaurant expenses, controlling waste and managing cost-effective practices. Team Leadership & Development Recruit, train, and supervise restaurant staff, fostering a positive and productive work environment. Schedule and manage shifts, ensuring adequate staffing levels for peak hours. Provide coaching and performance evaluations to maintain high team morale and efficiency. Address employee concerns and maintain open communication within the team. Customer Service & Satisfaction Ensure outstanding customer service, handling complaints and resolving issues promptly. Monitor customer feedback and implement improvements to enhance the dining experience. Develop and maintain relationships with regular customers and the local community. Financial & Sales Performance Monitor sales, revenue, and profitability, identifying areas for improvement. Implement strategies to increase customer traffic, average spend, and repeat business. Work with marketing and promotions to attract new customers and enhance brand visibility. Compliance & Administration Ensure compliance with licensing laws, health and safety regulations, and labor laws. Maintain accurate financial records, including payroll, budgets, and sales reports. Collaborate with senior management or owners to set goals and achieve business objectives.

Job Opportunity: Warehouse Operative - Wood Green Shift Options: Day Shift: 9:00 AM - 6:00 PM Night Shift: 9:00 PM - 6:00 AM Hourly Pay: £12.27 - £14.71 (based on experience and shift preference) About the Company: We are partnering with a leading company in the telecommunications sector, serving both retail and wholesale markets. We are looking for enthusiastic individuals to join our warehouse team. As a Warehouse Operative, you will play a key role in the efficient packing and handling of products. With flexible shift options and competitive pay, this is an excellent opportunity to become part of a growing team. Role Overview: In this role, you will be responsible for packing orders accurately, managing stock, and ensuring products are securely stored. Your work will be vital to ensuring customers receive their orders on time and in perfect condition. Key Responsibilities: Order Fulfilment: Pack products accurately based on customer orders, ensuring the correct items are selected. Quality Assurance: Double-check that items are correctly packaged, labelled, and meet required standards. Stock Management: Safely organise and store packed goods, ensuring easy access when needed. Inventory Assistance: Assist with regular stock checks and help ensure inventory records are accurate. Safety Compliance: Adhere to all workplace health and safety regulations to maintain a safe and clean environment. Required Skills & Experience: Attention to Detail: Ability to ensure accuracy when packing and fulfilling orders. Physical Endurance: Capability to handle physical tasks such as lifting and moving packages. **Teamwork: **Comfortable working as part of a team in a fast-paced environment. **Basic Technology Skills: **Ability to use warehouse management systems (training will be provided). Preferred (but not required): Previous experience in a warehouse or packing role is beneficial but not essential. Why Apply? Competitive Pay: Earn between £12.27 and £14.71 per hour, depending on experience and shift preference. Flexible Hours: Choose between day or night shifts to suit your schedule. Supportive Team: Work in a friendly, team-oriented environment where safety and performance are top priorities. Interested? If you are looking to join a well-established company in the telecommunications industry, apply today! Submit your CV and take the first step towards an exciting new role. We welcome applications from people of all backgrounds and experiences. **Note: **This is a full-time role with the possibility of overtime. We are an equal opportunities employer.

The Company Le Bab is the original modern kebab restaurant, offering refined seasonal kebabs in London since 2015. We take inspiration from traditional kebab styles, incorporating classical fine dining techniques and global gastronomic influences. Our kebabs are made from free-range British meat and top seasonal produce, paired with modern mezze, curated craft beers, and exciting cocktails. Our Values Hospitality: We believe in fostering a culture of compassion, care, and hospitality within our restaurant and community. It’s key to our success and builds positive relationships with customers, suppliers, and the wider community. Continuous Improvement: We monitor key performance metrics to assess and improve all aspects of our business, always striving for growth and excellence. Creativity: Staying ahead of culinary and service trends is essential. We encourage team members to contribute ideas that elevate both the food and customer experience. Work Hard: Enthusiasm and pride in our work are fundamental to maintaining a positive, supportive, and ambitious culture. Your Role As Assistant General Manager, you will support the General Manager in delivering an exceptional guest experience and overseeing daily operations. From managing staff and inventory to ensuring top-tier customer service, your leadership will be essential in maintaining high standards and cultivating a vibrant atmosphere. This role requires a hands-on leader who thrives in a fast-paced environment while staying true to our values. Career Progression: Our Assistant General Managers are viewed as “General Managers in waiting,” and we expect them to uphold and promote the culture that allows teams to thrive. This role offers the opportunity to shine in the absence of the General Manager, showcasing leadership qualities that will lead to future growth within the company. We offer extensive on-the-job training and opportunities for advanced apprenticeships to develop structured managerial skills. Core Responsibilities: Leadership & Team Management: Lead by example, setting a strong work ethic and promoting compassion, integrity, and collaboration within the team. Deputise for the General Manager in their absence. Manage busy shifts and maximise restaurant covers. Conduct and record team briefings before shifts. Communicate effectively with the restaurant team using official apps. Motivate and mentor the team to achieve company targets. Participate in training sessions and co-create quarterly staff meetings. Ensure all compliance training is completed on time. Assist with recruitment, interviews, and performance reviews for restaurant staff. Operational Excellence: Oversee the daily operations to ensure efficiency and quality. Lead shifts on the floor and ensure smooth operations. Manage opening and closing shifts as needed. Maintain cleanliness and presentation standards across the restaurant. Approve shifts, record incentives, and manage tip data. Conduct weekly bar stock counts and assist with inventory management. Support the Head Chef and the BOH (Back Of House) team. Guest Experience & Hospitality: Champion exceptional customer service and ensure every guest has a memorable experience. Handle customer complaints professionally and ensure swift resolutions. Continuous Improvement: Regularly assess restaurant performance to identify opportunities for growth. Encourage the team to contribute ideas that drive innovation and improve the customer experience. Coach team members through onboarding and ongoing development. Maintain high levels of product knowledge for both food and beverages. Conduct spot checks on food quality and provide feedback. Financial Management: Manage the restaurant’s budget, staffing, and inventory to ensure profitability. Monitor labor costs to align with financial forecasts. Control stock, waste, and staff meals/discounts efficiently. Collaborate with the Ops Manager and Marketing team to drive sales and implement marketing strategies. Adjust rota staffing levels during quieter periods to optimize efficiency.

Staff management: Recruit, train, and motivate staff Market the restaurant: to improve sales through a proven track record Customer service: Handle customer complaints and ensure a high level of service Menu planning: Collaborate with chefs to create menus Shift management: Organize schedules for kitchen and wait staff Budgeting: Manage stock control and budgets Health and safety: Ensure the restaurant complies with health and safety regulations Event planning: Create plans for large events Business performance: Oversee the restaurant's business performance and quality standards Marketing and business development: Develop strategies for marketing and business development Skills Communication: Be able to communicate well with staff, customers, and suppliers Critical thinking: Be able to make decisions to ensure the restaurant runs efficiently Goal setting: Be able to set goals for the restaurant and its staff

We are a premier dining and nightlife destination, offering a unique blend of culinary excellence, private dining, exclusive events, a vibrant bar and lounge area, and an unforgettable dining experience. Combining classic and stylish dining with a fashionable flair, we provide our discerning customers with an exceptional atmosphere where they can indulge in luxury and sophistication. We are now seeking an experienced Bar & Operations Manager to take full ownership of the venue’s operations, ensuring flawless execution of service, high-profile events, and an extraordinary guest experience. Role Overview: As Bar & Operations Manager, you will oversee the entire operation of the venue, ensuring that our high standards are upheld across service, hospitality, events, and financial performance. You will play a pivotal role in maintaining our reputation as a leading late-night, high-end establishment, known for its exceptional cocktails, luxury dining, and elite clientele. Key Responsibilities: Operational Leadership: Oversee all aspects of the bar, lounge, and private dining operations, ensuring a seamless and exceptional experience for guests. Culinary & Beverage Excellence: Work closely with the culinary and bar teams to maintain a refined menu of premium drinks and gourmet dining options. High-Profile Events & Private Dining: Plan and execute exclusive events and private dining experiences tailored to high-net-worth individuals, corporate clients, and VIPs. Revenue & Financial Performance: Manage budgets, control costs, drive revenue growth, and maximize profitability. Team Leadership & Training: Recruit, train, and develop a team of professionals who excel in luxury hospitality and five-star service. Stock & Supplier Management: Ensure high-quality sourcing, inventory control, and strong relationships with premium suppliers. Compliance & Security: Ensure full adherence to licensing laws, health & safety regulations, and venue security protocols. Branding & Marketing Support: Collaborate with marketing and PR teams to enhance the venue’s presence and maintain its reputation as a top-tier nightlife and dining destination. Requirements: Proven experience as a Bar Manager / Operations Manager in a high-end, late-night venue (West End, City clubs, or similar). Strong leadership, financial, and operational management skills. A deep understanding of luxury hospitality, fine dining, high-profile clientele, and exclusive events. Ability to work late-night shifts and thrive in a fast-paced environment. A well-established network within the nightlife, dining, and events industry is highly desirable. Why Join Us? Lead a prestigious venue known for culinary excellence, high-profile events, and a world-class guest experience. Competitive salary with performance-based bonuses. Be part of an elite hospitality brand that blends luxury dining, mixology, and entertainment. Work with industry-leading professionals in a high-energy, high-profile environment. If you have the experience, passion, and leadership skills to elevate our venue to new heights, we’d love to hear from you! Apply now with your CV and a cover letter detailing your relevant experience.

Job Title: Customer Service Manager (SOC: 4143) Location: 7 A Henriques Street, London, England, E1 1NB (On-site) Reports To: Operations Manager About Us: East Dragon LD Ltd is a premier online retailer specializing in luxury superbrands, high-end fashion, and luxury watches. Based in London, we pride ourselves on delivering exceptional quality and style to our B2C clients. While rooted in the UK, we are rapidly expanding our operations into global markets to bring our curated collections to a worldwide audience. Our mission is to provide an unmatched shopping experience and maintain our reputation for excellence in the luxury retail sector. Job Summary: The Customer Service Manager will oversee all aspects of the customer service department, ensuring that B2C clients across the globe receive timely and effective assistance. You will lead and develop a team of representatives, resolve escalated issues, and contribute to shaping the overall customer service strategy. This includes gathering customer feedback to make data-driven decisions and building a loyal customer base through exceptional service. Key Responsibilities: Customer Service Leadership and Strategy - Gather and analyse customer feedback to derive actionable insights and improve service operations. - Develop and implement a data-driven customer service strategy for online operations. - Launch initiatives that build customer loyalty, ensuring repeat business and long-term satisfaction. - Ensure prompt and effective resolution of customer inquiries, complaints, and escalations. - Foster a customer-centric culture within the team. Team Management - Recruit, train, and mentor a multilingual customer service team with expertise in luxury markets. - Set clear objectives and provide regular performance feedback to ensure a high-performing team. - Manage staffing schedules to ensure adequate support during peak business hours and across time zones. - Conduct training sessions to enhance customer service skills and knowledge. - Motivate and empower the team to exceed customer satisfaction targets. Customer Experience - Oversee customer inquiries across multiple channels, including email, chat, phone, and social media, with a focus on luxury clientele. - Collaborate with teams such as Marketing, Sales, and Logistics to elevate the overall customer experience. - Address and resolve escalated customer complaints promptly, ensuring professional and personalized resolutions. - Monitor and leverage customer feedback to identify areas for improvement in products, services, and processes. Process Improvement - Develop, document, and continuously refine customer service policies and procedures. - Work closely with departments such as logistics and marketing to resolve customer issues efficiently. - Leverage CRM tools and technology to streamline workflows and enhance service delivery. - Stay updated on industry trends and best practices to drive innovation in customer service. Reporting & Analytics - Track and report on key performance indicators (KPIs), including response times, resolution rates, and customer satisfaction scores. - Analyse customer service metrics to identify trends and recommend strategies for improvement. - Prepare detailed reports for senior management, highlighting successes, challenges, and growth opportunities. Problem-Solving - Handle complex or sensitive customer issues, turning challenges into opportunities for exceptional service. - Proactively anticipate potential issues and implement preventative measures to enhance customer satisfaction. Qualifications: Required: At least 2 years of proven experience in a customer service or customer success role, ideally in a B2C environment. Previous experience in the fashion industry, particularly in luxury brands or watches, with a strong understanding of the online fashion business model. Outstanding communication, interpersonal, and conflict-resolution skills. Strong organizational and multitasking abilities in a fast-paced environment. Preferred: Experience using CRM tools. Experience in managing customer service teams in an in-office setting. Proficiency in data analysis and tools like Excel or Google Sheets. Key Attributes: A customer-centric approach and a genuine passion for helping people. Ability to lead, motivate, and inspire a team to excel. Calm under pressure, with a proactive and solution-oriented mindset. What We Offer: Competitive salary and performance-based bonuses. Opportunities for career growth and professional development. A supportive and collaborative work environment. Employee discounts on all East Dragon LD Ltd products. 28 holiday pay per year.

We are recruiting for a role in sales and marketing for someone who is confident in learning new skills to represent international brands in a face-to-face environment. No Experience is needed as full Coaching is provided, the main responsibility of our Brand Ambassadors is: - Have the willingness to listen and learn - Put in 100% effort Opportunities to travel to our exciting national and international events, providing you with the opportunity to Network with amazing and successful business owners. - Flexible working days including weekends (looking for someone who can commit to 4 days per week). Benefits of becoming a Brand Ambassador: Full training provided Optional training for Management positions Employee discounts Travelling opportunities through business trips across the country National network of experts Personal coaching The responsibilities of our Brand Ambassador includes: Being able to adjust to a fast pace environment Work with multiple big named-brands, depending on the campaigns Ability to work both individually and in a team of our top performing Ambassadors. Job Types: Self-Employed, Flexible Working Requirements: 18+ No tier 4 visa