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Duties and responsibilities: · To ensure that store meets the sales targets (Monthly, quarterly and Annual). · Manage the stores employees, including recruiting, training, performance evaluation, scheduling and assigning duties and responsibilities. · Manage employee hours to reduce expenditure during off peak time or increase during peak sales time. · Planning, promoting, and marketing the business offering sales promotion Vendor management for supplies at supermarket/store · Customer Management - dealing with customer issues and complaints. · Ensuring and providing excellent customer service throughout the store. · Help create Customer loyalty. · Ensure maintenance of high standards in the retail and responsible for managing the shop floor. · Create an environment where your colleagues can do their best work · A customer focussed individual with excellent communication skills · Provide your colleagues with feedback to help develop themselves and the store; overseeing pricing and inventory control. Skills, Experience and Qualifications: · Strong leadership and team management abilities. · Excellent verbal and written communication skills · Ability to prioritize tasks, manage time effectively, and ensure that store operations run smoothly. · Proven experience in relevant role. · Knowledge of health & safety regulations in retail. · A relevant bachelor’s or Master’s degree or diploma.