Complaints jobs in United Kingdom - Page 11

Job Title: Financial Assessment Manager Location: Ealing, West London (W5 2HL), Hybrid Working - 2 days office / 3 days remote Hourly rate £28.60 - £32.03 PAYE / £38.19 - £42.84 Umbrella per hour (depending on experience) Contract Length: 3 -month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start About the Role We are seeking an experienced Financial Assessment Manager to lead and develop a large, specialist team responsible for delivering high-quality financial assessments across the council. This includes Housing Benefit, Council Tax Reduction, Local Welfare Assistance and wider financial assessment functions. This is a senior leadership role with responsibility for service delivery, compliance with complex legislation, performance management and continuous improvement. You will work closely with internal and external partners to ensure accurate assessments, protect council funds and support residents-particularly vulnerable customers. The role operates on a career grade (12-14), dependent on skills, experience and the level of strategic responsibility undertaken. Key Responsibilities Lead and manage Financial Assessment teams, ensuring accurate and timely assessments in line with legislative, subsidy and financial requirements Drive service improvement by testing and implementing new systems, processes and digital solutions Monitor performance, quality, budgets and risk, implementing corrective actions where required Manage complex financial assessment cases, enquiries and complaints, including Ombudsman, MPs and stakeholder correspondence Interpret and apply complex government legislation, ensuring policies and procedures remain legally compliant Lead on innovation, projects and welfare reform mitigation in partnership with ICT, Finance and other services Compile and submit management information, government returns and statutory reports Build effective relationships with stakeholders including DWP, DLUHC, GLA, tribunals, agents and voluntary organisations Deputise for the Head of Service as required, representing the council at senior meetings, tribunals and court where appropriateAbout You You will be an experienced manager within a Financial Assessment or Welfare Benefits environment, bringing strong leadership skills and in-depth legislative knowledge. Essential criteria include: Significant experience managing staff in a Financial Assessment / Welfare Benefits service Expert knowledge of relevant legislation and case law (e.g. Housing Benefit, Council Tax Reduction, Local Welfare or Adult Financial Assessments) Proven ability to manage performance, budgets and service risk Experience of leading change, reviewing policies and improving processes Strong communication skills with the ability to explain complex matters clearly to a wide range of audiences Confidence representing the organisation with senior stakeholders and external bodies Management experience in a comparable Financial Assessment environment At higher career grades, you will also demonstrate experience in strategic leadership, project management, data analysis and representing the council at court or tribunals. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Your new company You will be joining a long‑established pharmaceutical organisation with nearly a century of heritage, operating across the globe. The company develops proprietary medicines and also runs a global manufacturing division producing active pharmaceutical ingredients, supporting millions of patients worldwide. You'll be part of a business focused on high‑need therapeutic areas including neuroscience, oncology, ophthalmology, dermatology, metabolic conditions and rare diseases, underpinned by strong values centred around transparency, accountability and patient‑centricity. The organisation has undergone a strategic shift toward specialised medicines in recent years, divesting its generics arm and expanding through targeted acquisitions, supported by significant, ongoing investment in R&D and advanced manufacturing capabilities. Your new role Product Release & Compliance: Ensure compliance with Good Manufacturing Practices (GMPs) and Good Distribution Practices (GDPs) by managing/coordinating the release processes (QP/RP/RPi). Verify documentation completeness and ensure adherence to quality standards. Quality Systems & Continuous Improvement: Maintain and enhance Quality Systems and processes (including Change Control, Deviations, Complaints, Product Quality Review (PQR), Recalls, and Returns), ensuring regulatory alignment. Monitor quality metrics, establish KPIs, and implement action plans for continuous improvement and system effectiveness. Regulatory Compliance & Audits: Act as a liaison with Health Authorities, ensuring regulatory compliance and timely reporting of quality incidents. Oversee Contract Manufacturing Organisations (CMOs). Lead and coordinate quality audits from authorities and external stakeholders. Risk Management & Documentation: Promote technical knowledge and quality risk assessment within the Organisation. Participate in new product development projects, ensuring GMP/GDP compliance. Review and approve Change Control, SOPs, and Work Instructions (WIs) to support operational excellence. CAPAs & Reporting: Implement and monitor Corrective and Preventive Actions (CAPAs) and assigned tasks in TrackWise, ensuring timely resolution. Prepare and submit monthly KPI reports to the Global Compliance Directorate to track performance and drive improvements. What you'll need to succeed You will bring previous experience within a regulated environment, strong attention to detail, and a solid understanding of quality principles. Excellent communication skills, the ability to work cross‑functionally, and a proactive approach to problem solving will help you thrive in this position. Must have full right to work in the UK. No sponsorship provided. What you'll get in return You'll join a supportive team environment with opportunities for growth, competitive benefits, and the chance to contribute to meaningful work within an industry that makes a real impact. What you need to do now If you're interested in this role, click 'apply now' to forward an up‑to‑date copy of your CV, or call us to discuss further

Customer Service & Service Delivery Assistant Fantastic opportunity to work for a demolition and waste Management organisation based in North London N18. Monday to Friday 8am to 5pm Salary between £28-30,000 depending on level of experience You will be a pivotal part of the Weybridge and waste management department working alongside the operations and transport team. Responsibilities & Duties: Act as the first point of contact for customers, handling inquiries via phone, email, and WhatsApp. Maintain a high standard of professionalism and courtesy in all interactions. • Process bookings, amendments, and cancellations efficiently in the system with correct payment processing if applicable., • Provide customers with accurate information regarding skip sizes, pricing, availability and road permit processing and conditions., • Record and report all customer concerns or complaints promptly to Operations management Operational Support., • Assist the Skip Service Controller in scheduling and coordinating lorry routes for collections, deliveries, and exchanges of skips, • Monitor driver progress and update schedules in real-time to ensure timely service., • Permit management includes processing and billing new applications and arranging collection or renewal for containers on public highways., • Maintain databases & Reporting for the following, • Maintain accurate records of skips on-site with an audit trail of all communications and rental charges where appropriate., • Produce monthly clients' waste recycling reports., • Updating when required all internal info records for the Skip Desk Team., • Provide support during peak periods by managing additional operational or administrative tasks such as the Weighbridge ticket processing, • General business development support. Key Skills and Attributes Exceptional communication and interpersonal skills to provide excellent customer service. Organized: Strong organisational skills with the ability to prioritise and multitask effectively. Problem Solver: Proactive in identifying and resolving issues quickly and efficiently. Tech-Savvy: Familiarity with traffic management systems, booking software, or CRM platforms Team Player: Ability to work collaboratively with drivers, customers, and internal teams. Calm Under Pressure: Comfortable handling high-pressure situations in a busy environment. Requirements Proficiency in using Microsoft Office (Excel, Word, Outlook). Excellent verbal and written communication skills. What We Offer Competitive salary based on experience. Opportunities for career development and training. A supportive and dynamic work environment in a growing family business

Complaints Officer (Stage 2) Location: South London Contract: Temporary Hours: 36 per week Pay: £24 - £26 PAYE per hour Working Pattern: Hybrid available Social Housing Experience Required Daniel Owen are proud to be representing a well-known client based in the South London area who are looking for a highly skilled Complaints Officer to join their team Key Responsibilities: * Handle complaints in line with legislation and Ombudsman requirements. * Act as an objective investigator for Stage 2 complaints and formal enquiries. * Work with senior managers to prepare adjudications under statutory procedures. * Promote effective, transparent complaints handling across the company. * Deliver training and guidance to staff on complaints processes and legislation. * Use case management systems to monitor performance and identify trends. * Contribute to service improvement projects and share learning from complaints

Customer Service for Specialist Nordics Do you speak 1 or more Nordic languages? Are you experienced in leading a market and dealing with complex customer service queries? Do you thrive in fast-paced environments and enjoy problem-solving? If so, we have an exciting opportunity for you to join our client as a Nordic Customer Service Specialist. Location: Kingston with on-site parking, 3 days in office, 2 days at home Salary: £30,000 - £33,000 plus medical insurance, pension, life assurance, bonus incentive, 25 days plus BH and fantastic on-site facilities including pay day pastries. Start Date - ASAP As the Nordic Customer Service Lead, you will be the backbone of all my client's business in the Nordics, delivering world-class customer service to hospitals, clinics, and healthcare partners. Your proactive mindset and attention to detail will ensure that every order and delivery runs smoothly, ultimately contributing to the continuity of patient care. Key Responsibilities: Customer & Stakeholder Management - Build and maintain strong relationships, act as a trusted point of contact and take full ownership of customer enquiries through to resolution. Order & Delivery Management - Proactively manage orders, track and report back-orders, shortages, and delivery delays and coordinate closely with logistics partners and distribution centres. Consignment & Stock Management - Monitor consignment stock levels and usage, support cycle counts, reconciliation, and investigations and ensure correct handling of returns, RMAs, recalls, and product exchanges. Cross‑Functional Collaboration - Work closely with all departments and support commercial teams. Product & Portfolio Support - Maintain strong knowledge of the product portfolio and in event of product unavailability, proactively propose suitable alternatives. Quality, Compliance & Continuous Improvement - Capture, document, and escalate product and service complaints and contribute to process improvements, digital initiatives, and service enhancements!What We Are Looking For: Language Proficiency: Ideally fluent in at least one Nordic language (Swedish) and English Experience: Strong customer service skills Technical Skills: Good knowledge of Windows Office and Salesforce ideally or similar CRM; proficiency in technology is essential. Interpersonal Skills: Strong ability to communicate at all levels and build relationships. Problem-Solving Ability: Demonstrated initiative and a "Can do" attitude. If you're ready to take ownership of customer inquiries and deliver exceptional service, we want to hear from you! Join our client's dynamic team and help shape the future of customer service in the Nordics. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Contract Manager - Repairs & Voids Location: South London Salary: £60,000 per annum Sector: Social Housing Employment Type: Full-time, Permanent Overview We are working in partnership with a leading housing association to recruit an experienced Contract Manager to oversee repairs and voids operations across their South London portfolio. This is a critical role responsible for ensuring high-quality service delivery, strong contractor performance, and excellent resident satisfaction. The Role As Contract Manager, you will take ownership of repairs and voids contracts, managing contractor relationships and driving performance against KPIs. You will play a key role in ensuring properties are maintained to a high standard and void turnaround times are minimised, supporting the organisation's commitment to safe, quality housing. Key Responsibilities Manage end-to-end delivery of repairs and voids contracts across a defined patch Monitor contractor performance against SLAs, KPIs, and compliance standards Lead on contract mobilisation, performance reviews, and continuous improvement initiatives Ensure void properties are turned around efficiently to minimise rental loss Work closely with internal teams including asset management, housing operations, and finance Manage budgets, forecasts, and cost control across contracts Handle escalations, complex complaints, and stakeholder engagement Ensure compliance with health & safety regulations and statutory requirementsCandidate Profile Proven experience managing repairs and/or voids contracts within social housing or a similar environment Strong commercial acumen with experience in contract management and supplier performance Excellent stakeholder management and communication skills Data-driven approach with the ability to analyse performance metrics and drive improvements Good understanding of housing regulations, compliance, and health & safety standards Experience managing budgets and delivering value for moneyWhat's on Offer Competitive salary of £60,000 Opportunity to work with a large, reputable housing association Strong career progression opportunities Collaborative and purpose-driven working environment Comprehensive benefits packageApply Now If you are an experienced Contract Manager looking to make a meaningful impact in social housing, we would love to hear from you. Please get in touch for a confidential discussion

Van Driver - Grocery deliveries to customers' homes Greenford £14.42 per hour plus accrued holiday pay AM and PM shifts Monday to Friday and Weekends available Previous Grocery delivery experience prefferedA leading food delivery company is seeking experienced van drivers to deliver groceries to customers on behalf of a high end supermarket chain. The depot is located in Greenford, West London. Three minutes from Greenford Tube Station on the Central Line. The Role Delivering online grocery orders direct to customers homes. This includes responsibility for the accurate management of paperwork and any items returned by customers. Providing excellent customer service.Other responsibilities include. Completing accurate vehicle safety checks Managing customer questions and any complaints in a professional manner Manual handling will be involved including the handling and transportation of alcoholic drinks and pork meat productsRequirements To be considered for the role you must meet the following requirements. Must have held a UK Drivers License for a minimum of 12 months The license must enable you to drive a manual vehicles. You must have no more than 6 penalty points on your licence and no major endorsements You must be a good communicator and understand what great customer service is An enthusiastic and friendly personality will help you to progress in this role Previous delivery van driver experience is desirable but not essential for the role. You must be willing to handle alcohol and meat products For this role you must be available every Monday and Friday including weekend availability.The Pay and benefits £14.42 per hour - this includes accrued holiday pay. You will also have access to a generous benefits package including shopping, gym membership and cinema vouchers.Shifts AM and PM shifts available 5 to 6 Days a week including every Monday & Friday. You will be expected to be available for weekends.To apply contact us on (phone number removed) or apply on line. INDALL

Are you an HR professional with a passion for shaping robust HR policies and strengthening organisational compliance? This is an exciting opportunity to join a forward‑thinking People function as a HR Policy Advisor, where you will help develop, implement, and refine policies that support a fair, consistent, and legally compliant employee experience. Working closely with the HR Policy and Organisational Compliance Manager, you will contribute to drafting, reviewing, and updating People policies to ensure alignment with legislation, regulatory standards, and best practice. You will play a key role in internal compliance audits, monitoring adherence across departments, and offering clear, practical guidance to colleagues on policy‑related matters. The role also supports the delivery of training sessions on new policies, compliance expectations, and complaints handling, helping to embed a culture of accountability and continuous improvement. We are seeking a highly organised and motivated individual who can demonstrate: Proven experience in an HR policy, compliance, and/or HR‑related operational role (ideally both) Strong knowledge of People legislation, including GDPR, equality laws, and safeguarding Proven ability to draft, review, and update policies Ability to understand and implement regulations, policies, and guidance Excellent organisational and time‑management skills, with the ability to prioritise a complex workload effectivelyIf you thrive in a collaborative environment and enjoy translating legislation and best practice into clear, accessible policy frameworks, this role offers a meaningful opportunity to influence and enhance the People experience across the organisation

In a Nutshell… We have an exciting opportunity for a New Homes Sales Consultant to join our team within Vistry West London, at our Kilburn hub, NW6 5HH. As our Sales Consultant, you will carry out all aspects of the day to day running of the sales hub/development in accordance with the customer journey, taking ownership for the sales process with customers, maintaining necessary records and documentation during all stages of the sales progress across a number of sites and house ranges within the sales hub/development and delivering successful continual sales at all sites within the sales hub/development We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. Let's cut to the chase, what's in it for you… Competitive basic salary and annual bonus Salary sacrifice car scheme available to all employees Up to 39 days annual leave plus bank holidays Mileage Allowance 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Christmas company shutdown Employee rewards portal with many more benefits…In return, what we would like from you… Behave in line with our company values - Integrity, Caring and Quality Experience working in a customer facing role delivering under pressure. Experience in generating leads and sales through telephone based business development. Proven track record of successfully completing the sales process with customers. Proven ability to work under pressure and meet sales targets. Excellent IT skills with demonstrable knowledge of Microsoft Office tools. Strong negotiation and sales skills. Excellent administration and organisational skills. Good planning and organisational skills. Excellent communication skills. Patience and ability to remain calm under pressure. A friendly, trustworthy, and professional attitude. Comfortable using multi channel forms of communication. Ability to handle complaints and difficult situations. An interest in property and the housing market. Willing to be flexible in respect of day to day duties and hours worked. Willing to travel to all sales sites within the division, including regional offices. Willing to work weekends.Desirable.. 5 GCSEs / GCE or equivalent including Mathematics and English (at C grade or above). A Levels in any discipline. Full driving licence and access to a suitable vehicle.More about the Sales Consultant role… Ensure all relevant Standard Operating Procedures, sales and all other policies & procedures are understood and adhered to, and that mandatory training requirements are kept up to date. Implement Vistry's continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations. Assist with internal or external audit as required in line with Vistry Values of ICQ. Use Vistry systems to perform and execute your role requirement to drive excellence and ensure clarity of information records for business needs and demands. Conduct yourself with internal and external stakeholders as ambassadors of Vistry. Proactively seek out prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales on your designated development(s). Manage and implement new innovation in fulfilling the business targets on new home sales and negotiate with customers to ensure the best sales outcome. Awareness of local market and economic conditions. Travel to all designated developments to undertake pre booked customer appointments. Maintain detailed knowledge of all relevant Vistry house types, build progress and availability within the designated developments, to ensure each customer is given every opportunity to purchase a new home. Maintain detailed knowledge of all relevant purchase assistance schemes, alternative site's and house types, to ensure every customer is offered a bespoke choice of purchase options. Proactively sell customer extras and manage implementation across all reservations to drive additional profit for the Company. Respond to all cancellations making every effort to 'save' and if necessary, re negotiate the reservation, identifying the reason for cancellation and offer any suitable alternatives on other Vistry developments. Work with the Site teams to understand the build progress to provide customer information as required. Work alongside colleagues within the designated developments to ensure all aspects of the sales process is communicated to the team, customer and relevant stakeholders. Take responsibility for all company property, equipment and presentation across each site within the specified developments. Maintain the sales arena including show homes on the development in line with brand and company standards.Finally, let's tell you a bit more about us… We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. #LI-HA1 #LI-onsite

Position The Account Executive based at our offices in Ealing will be responsible for the following: • Build trust and rapport with partners to exercise cross-sell opportunities, • Proactively make one hours of outbound calls daily to lapsed and potential customers, • Work with the Sales Manager to strategically attract a wider target market, • Create/generate new leads of your own, • Provide partner feedback to the business and assist with the creation of ongoing partner engagement initiatives, • Maintain existing revenue by cultivating strong relationships with existing partners, • Account management of House Accounts, including mapping customer accounts and conducting gap analysis, • Nurture and re-engage any leads not ready for sale, • Onboard new partners and assist with account set up and partner relations, • Be proactive, with outbound calls/emails, ensure you are profiling effectively, generating opportunities and building business relationships, • Negotiate terms and pricing/discounts with customers, • Provide weekly report and updates on pipeline, • Ensure that you achieve your targets whilst increasing turnover and margin, • Ensure shortfalls in targets are highlighted, discussed and remedied at the earliest opportunity, • Accurately generate quotes, follow up/chase/negotiate/revise/close and process sales order accordingly for specific partners when required, • Process and management of sales orders accurately, • Provide customer orders to purchasing for ordering, • Chase ETA’s through purchasing and directly and liaise with customers, • Respond to customer complaints in a professional manner, • Ensure that data within the CRM is correct and up to date, • Manage and maintain the relationship of existing and new leads Requirements What you'll bring: • Minimum of 24 months sales experience in one of the following environments: call centre, face-to-face, telesales and account management, • Strong interpersonal and excellent telephone communication skills, with the ability to communicate at all levels, • Positive, proactive self-starter, with a ‘can do’ attitude., • Ability to work, manage, exceed targets and close., • Experience in pipeline management and KPI targets., • Proficient with Microsoft office and computer literate., • Experience/knowledge within the IT/Software sector Other information Benefits: Excellent contributory pension scheme Private Medical Insurance Healthcare scheme Cycle to work scheme Life cover Online retail discounts Full training and development programme The role is a mix of 2 home working days and 3 office-based days, candidates should therefore have a reasonable commute to our Ealing office. Working hours 9.00am – 5.30pm Monday to Friday. Our Commitment to Inclusion: At QBS, we believe diversity isn’t just a box to tick, it’s the engine that drives innovation, creativity, and growth. We’re building a culture where everyone belongs, every voice is heard, and every perspective is valued. We welcome people of all backgrounds, experiences, and identities, because we know that different ways of thinking make us stronger. Whether you’re starting your career or bringing decades of experience, what matters most is your passion, potential, and willingness to make an impact

Do you have excellent customer service experience and seeking a new role? We are currently recruiting for Customer Service Representatives to work for an International organisation in a temporary on-going position. The successful candidate should have excellent customer service skills and be well presented. The role is paying £12.94 per hour and is based in Battersea, just a short walk from Vauxhall station and working hours will be Monday to Friday, 7am-3:30pm on-site. Please ensure you check your travel prior to applying for this role. You will need to go through a strict vetting process that can take a few months to come through, so a start date will be agreed after clearance is passed the role could also go into a standby phase as the team is at capacity and candidates must be able to commit fully if successful after interview. Responsibilities: Coordinate the lines of applicants on site into half-hour time blocks, according to the time of their appointment. Separate those applicants with special appointments. One hour a day will be required to work outside greeting applicants/visitors You will be required to lift and move boxes of paperwork within this role. Maintain control over the lines and entry of the applicants into the Visa/Mission pavilion or waiting room. Distribute applications to the public taking into consideration of the nationality of the applicants, and if they need to complete other paperwork or not. Check all applications to make sure they are complete. Remind the public of the time the whole process will take and inform them that they will not be allowed to leave the Visa/Mission pavilion or waiting room (if applicable). Give preferential service to those applicants with mental or physical handicaps so they can avoid waiting in line for an excessive amount of time. Provide other information assistance to the pavilion-visiting public as necessary. Ensure that public are treated fairly and professionally Respond to any crowd control emergency and alert Mission guards as appropriate Ensure uniform is clean and of proper fit Maintain pleasant and positive attitude when dealing with the public Adhere to the security rules established by the Mission Be alert to any evidence of fraud and report these instances to the supervisory Greeter and/or the Operations Manager Take action to improve service as necessary Investigate validity of any customer complaints and advise the supervisory Greeter and/or the Operations Manager Receive training and become knowledgeable in areas concerning consular information service as deemed necessary by the supervisory Greeter and/or Operations Manager. This role does involve elements of working outdoors periodically (1 x 4 hour shift every 2-3 days) to organise queues - suitable uniform will be provided. The ideal candidate will be able to stand on their feet for longer periods, as you will be stood in the maim embassy pavilion, approaching applicants to direct and support them.Why work with Adecco: 20 days annual leave 8 days bank holiday Perks at work - discount vouchers and points to spend Support program with 24/7 helpline Eye care vouchers Competitive pension schemeIf this is the role for you, then apply today! Only shortlisted candidates will be contacted. Adecco is an equal opportunities provider. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

We're now recruiting for a Concierge to join us at London City Island & Good Luck Hope. What you should know Ballymore is a family owned business, with over 40 years in establishment – we are remarked as an innovative and dynamic property developer citing over 80 awards. At present, we're managing 11,000 homes across 12 luxury residential developments in London and are in search of a Concierge to join us at London City Island & Good Luck Hope in contributing to our vision. Important to note Hours: 7:00 - 19:00 & 19:00 - 7:00 Shift Pattern: 4 on - 4 off Location: E16, Canning Town Contract: 42 hpw/permanent What you'll do • To provide a quality service to the residents and ensure individual requests are dealt with in an efficient and timely manner., • To assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained., • To ensure that all requests & enquiries to the Concierge Department (both in person, email and by telephone) are dealt with efficiently in a timely and professional manner on every occasion., • Accepting and issuing of resident’s parcels., • Meeting and greeting all residents, guests and clients. Demonstrate stand to greet service., • Ensure the smooth running of the communication systems within the Estate i.e., telephone, radio’s, internal intercom system, b. Life etc., • Ensure only authorized persons are given access to areas., • Issuing of visitor parking permits, offering explanations to the onsite parking procedures., • Aid the Security of the estate by communicating regularly with them including informing them of any concerning matters that have been notified to concierge., • Liaising with cleaning staff regarding domestic rubbish being removed from apartments and removing rubbish if necessary, following operating procedures., • Correct reporting of any security / health and safety issues., • Correct reporting of any incidents or complaints., • Safekeeping of security keys on behalf of residents and the estate, strictly following standard operating procedures at all times., • Issuing of keys only to the correct personnel / residents. Strictly checking that the appropriate authorisation & disclaimers are in place., • Responding to resident enquiries by the b. Life system ensuring the time constraints are met for open tickets., • Receipt & issue of residents’ dry cleaning/laundry ensuring relevant paperwork is completed., • Apartment & Estate key audit during night shift, with follow up for any missing keys with the last person in possession., • Pro-actively dealing with maintenance and cleaning problems that are identified within the estate., • Secure handling of people’s data, ensuring the PC is locked when not in use or nearby. Ensuring you comply by GDPR., • Report any accidents and record in the accident book as appropriate., • Turn on and off the lobby lights at the appropriate times., • Ability to handle high pressure moments where many people may be queuing. The capacity to deal with complex issues and the ability to stay calm when dealing with challenging people., • Conduct monthly stock checks of the first-aid box, concierge stock within concierge office and requisition supplies as appropriate., • Assist residents in a friendly, proactive and efficient manner with appropriate follow-up as necessary. What you'll need to be successful • FOH experience at least 3 years., • Excellent communication skills., • Polite and confident with a great deal of patience. Ability to multi-task and time-manage. What now? Very simply - Apply! Do not hesitate to apply online today or send across your CV directly into our email inbox. Our inbox is monitored hourly, and so we will aim to respond back to you within 24 hours via this platform. All questions with regards to the role are welcome! *Updates on applications made via our job boards will be provided over a 1–2-week period from the date of submission. Not what you're looking for... Check out our careers page *Ballymore operate as an equal opportunities employer

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Explore our very big world. We are looking for a passionate Assistant Restaurant & Banqueting Manager to join our wonderful team at London Marriott Hotel Maida Vale. You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what's possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott...Be you. The impact you'll make. First impressions are everything. And you'll set the tone for every guest's stay. With a genuinely warm welcome, you'll be ready with answers to any questions and happy to offer information about hotel services, facilities, and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you'll make sure they leave us happy too. Perks you deserve. You'll be supported in and out of the workplace through: Enjoy complimentary meals on duty Save while dining with 20% off food & beverage in all participating Marriott Hotels and 50% off in one of the Central London Marriott Cluster properties Travel smarter with discounted stays at over 9000 Marriott International hotels worldwide Be celebrated through awards and recognition celebrations Access 24/7 confidential wellbeing support in our Wisdom App Stay active with our Cycle to Work Scheme Plan confidently for the future with our supportive company pension scheme Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here Work alongside some amazing talent- award winning, experienced hospitality professionals Access to major high street discounts so you can treat your friends and family as required Education and Experience * High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area. OR * 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area. About the Job Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Provides excellent customer service to all employees. Responds quickly and proactively to employee's concerns. Demonstrates self confidence, energy and enthusiasm. Motivates and encourages staff to solve guest and employee related concerns. Provides excellent customer service. Responds quickly and proactively to guest's concerns. Understands the brand's service and health & safety culture. Sets service expectations for all guests internally and externally. Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. Follows up to ensure complaints have been addressed to the guest's satisfaction. Develops a relationship with all guests to build repeated clientele internally and externally. Assists the Food & Beverage Manager with daily operations, staff planning, ordering and purchase LONDON MARRIOTT MAIDA VALE Surrounded by legendary attractions, London Marriott Hotel Maida Vale is a stylish fixture on the Northwest London cityscape. Here, we celebrate our uniqueness. We celebrate the dreamers who make their own mark, and with good reason. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. TPBN1_UKCT

Customer Service Advisor £25,500 OTE £26,700 Dartford Mon- Fri 8:30am-5pm Perm My exclusive client is looking to grow by adding a Customer Service Advisor to their existing team on a full time permanent basis. You will be a go getter, with a strong can do attitude and willingness to learn coupled with being a team player, sociable and have the ability to turn a negative into a positive. You will be processing orders coming into the business and answering customer enquires coming through via telephone or email. You will have the ability to follow processes with strong attention to detail when processing orders and handle complaints as and when. Day to day of the Customer Service Advisor: Immersing yourself within their industry and products ensuring you are taking key notes on certain aspects but also using your initiative to use your own judgement. Delivering first class customer service through methods such as telephone and email. Following processes when processing orders onto the system, ensuring you have a key eye for attention to detail minimising service issues. Answering general enquires regarding products, timeframes and stock availability to meet customer requirements. Meeting call numbers on an average per week and service levels to qualify for your monthly bonus. Navigating the system, updating with relevant information and noticing discrepancies when they arise. Handling complaints first hand when they arise, ensuring you are acting on them straight away and gaining relevant information when required. Working well within a team, ensuring you are a team player and offering a helping hand to your colleagues.Requirements of the Customer Service Advisor: Experience of delivering customer service via phone and email. Some complaints experience would be desirable, f2f or over phone/email. Someone who is solutions minded when raising issues. Bubbly individual and team orientated. Breathes positivity. Good administrative skills. A go getter who uses their initiative. Able to work in the office full time.Benefits: 23 days holiday plus bank holidays. Monthly bonus. Cash back healthcare scheme can be used for massages, glasses, dentist etc Pension scheme. Positive and friendly team. Free parking. Supportive manager and team. Internal progression opportunities.If you are interested in this Customer Service Advisor opportunity, please reach out to El on (phone number removed) opt 2 or hit APPLY

We are currently looking for a Payroll Associate to work on a flexible working arrangement basis at our client’s London office. This position offers a fantastic opportunity to join an extremely reputable business, where you will learn, progress and work within an excellent team. Duties: * Maintain a portfolio of client payrolls processing around 1000 headcount. * An understanding of current PAYE and NIC legislation that affects payroll. * Ensure all starters, leavers, benefits and allowances information is entered on to the Payroll database and update the relevant spreadsheet to record all entries made * Calculate leavers pay when leaving mid-month * Calculation of statutory payments * Process P45 forms * Print and sort payslips for distribution * Run payroll reports * Ensure monthly salary payment for client payrolls are transferred to the correct accounts in a timely manner * Upload FPS and EPS reports to HMRC as required * Good understanding of the payroll software and its functionality * Respond to client queries regarding payroll in a professional and timely manner * Deal with HMRC correspondence enquiries * Maintain an up to date client status schedule * Deal with general administrative duties, as requested * Assist the Supervisors with BACS uploading. * Review / Quality Check Associates’ payrolls to ensure accuracy. * Resolve any issues with clients / deal with complaints / escalations * Periodically review payrolls to ensure effective processing Skills: * Minimum 1 year’s payroll experience * Experience in processing high volume payslips * An understanding of basic payroll concepts e.g. Tax codes, current PAYE and NIC legislation that affects payroll. * A strong work ethic and willingness to assist other members of the team when required. * Able to multi-task and to prioritise payroll workload * Good interpersonal, communication and organisational skills * Have a knowledge of changes to legislation which effect payroll * Confident and competent in dealing with clients * Have a working knowledge of MS Office * Good time keeping/punctuality Excellent Benefits include: Holiday - 25 days leave - our holiday year runs from 1st July so this would be pro-rated in year one. You can also buy up to 10 days annual leave at the point of annual renewal Private Medical Group pension Income Protection 50% of salary Life Assurance 4 x salary We also offer a flexible benefits programme, this lets you select additional benefits while saving on tax and national insurance contributions. This ranges from childcare vouchers, dental to retail discounts Flexible benefits could include: Bike to work Salary sacrifice for car arrangement Travel insurance Gym discounts They also offer: CIPP Payroll cert is sponsored by the company – it is a 26 week online course Development and progression are a huge motivator for joining these teams

Step into a hands-on role as a Property Manager within a growing property management business based in Ilford, London. This is a full-time, office-based position offering a supportive team environment, professional development, and excellent opportunities for career progression. This role is ideal for an experienced property management professional who thrives on managing a large portfolio, leading maintenance coordination, and delivering high-quality service to tenants, contractors, and clients. Key Responsibilities: Manage and oversee a portfolio of 400+ residential properties, ensuring operational excellence and tenant satisfaction Handle complex maintenance issues, allocate and coordinate contractors, and monitor timely completion of works Liaise professionally with tenants, leaseholders, contractors, solicitors, and external agencies such as Citizens Advice or Shelter Manage tenancy agreements, renewals, and compliance with housing legislation and company policies Investigate and resolve tenant complaints, including anti-social behaviour and disputes Maintain accurate records of all property and tenant activity on the CRM system Prepare reports, manage budgets, and raise invoices via Xero as required Ensure health, safety, and compliance standards are met across the portfolio We are seeking a Property Manager who: Has a minimum of 4 years’ experience in property management (ESSENTIAL) Has experience managing a high-volume portfolio with diverse property types Can troubleshoot maintenance issues confidently and advise tenants professionally Demonstrates strong leadership, organisational, and multitasking skills Communicates clearly, calmly, and professionally with tenants, colleagues, and stakeholders Has experience within housing, utilities, or local authority environments (desirable) Is based within a commutable distance of Ilford (within 45 minutes) What’s on offer: Permanent, full-time contract (Monday to Friday, office-based) 20 days’ annual leave + UK bank holidays, with enhanced leave for long service 4% employer pension contribution (after probation) Access to Vitality Private Healthcare and Employee Assistance Programme (EAP) A supportive and professional working environment with opportunities for career growth If this Property Manager role sounds like your next step, apply now or email (url removed)

This role provides high-level technical surveying and defect diagnosis to support a major housing association's maintenance division in delivering quality repairs across West London and surrounding regions. You will blend expert specification writing and project management with commercial oversight, ensuring budgets and contractors are managed effectively to enhance resident safety and satisfaction. Client Details One of the UK's most successful social enterprises and leading housing associations, managing a diverse portfolio of homes across London and the South East. Driven by a social mission, the organisation is dedicated to providing high-quality, affordable homes and creating communities where people can thrive. As the Direct Maintenance (DM) division continues to evolve, they are seeking a technically proficient Building Surveyor to provide specialist support in repairs, maintenance, and defect management. This role is central to a commitment to resident safety and satisfaction, ensuring assets are maintained to the highest standards through rigorous technical oversight and collaborative project management. The organisation champions a culture of accountability and excellence, offering a supportive environment where surveyors can see the tangible impact of their work on residents' lives. Description Technical Inspections & Defect Management: Conduct detailed property surveys and specialist inspections to identify building defects, latent issues, and dilapidations, specifically managing damp and mould cases. Project Specification: Prepare robust technical specifications and itemised work orders using NHF Schedules of Rates (SORs) for tenders, insurance claims, and remedial works. Contract Management: Oversee works to completion, ensuring contractors adhere to quality standards, project timelines, and value-for-money principles. Financial Oversight: Manage delegated project budgets ranging from £5k to £100k, providing accurate cost projections and supporting the variation approval process. Collaborative Liaison: Partner with internal teams-including Housing Services, Development Aftercare, and Legal-to ensure a seamless repairs service across the West region. External Stakeholder Management: Act as a key point of contact for insurers, loss adjusters, and external consultants on complex claims, fire, flood, or theft-related works. Compliance & Risk: Ensure all works comply with statutory and regulatory provisions, maintaining a sharp focus on Health & Safety, lone working protocols, and fraud prevention. Disrepair Resolution: Support the management of legal disrepair claims, utilizing the Disrepair Protocol and addressing Councillor or MP enquiries through to resolution. Data & Reporting: Maintain accurate records within property databases to track contractor performance, complaints, and service outturns. Mentorship & Support: Provide expert technical advice to Maintenance Managers and Supervisors, fostering a culture of continuous improvement and commercial awareness.Profile Experience: Extensive repairs surveying experience, ideally within a Housing Association or Local Authority environment, with a strong background in varied housing stock. Technical Knowledge: Excellent understanding of modern and traditional building construction methods and a proven ability to diagnose complex defects. Qualifications: HNC/HND in a related discipline or a degree in Building Surveying. Professional membership (MRICS or MCIOB) or CEng status is highly desirable. Regulatory Awareness: Strong understanding of contract law, housing law, and general Health & Safety practices. Commercial Acumen: Experience in monitoring financial budgets and delivering high-quality, efficient housing services through the use of NHF SORs. Interpersonal Skills: Exceptional communication and negotiation talents, capable of influencing stakeholders and managing resident expectations with empathy. Mindset: A problem-solver who takes ownership of tasks, manages conflict effectively, and thrives in an agile, site-based environment. IT Literacy: Proficient in the Microsoft Office suite (specifically advanced Excel) and comfortable using complex property management databases.Job Offer Competitive Compensation: Salary up to £52,000 per annum plus an Essential Car User allowance of £1,300. Generous Benefits: An industry-leading pension plan (up to 12% total contribution), 28 days holiday, and a comprehensive health cash plan. Agile Working: A modern, flexible model with 20%-40% of time spent at the reporting hub or site, providing autonomy over your schedule. Professional Development: Significant commitment to CPD and a clear pathway for career progression within a large-scale, expanding organisation. Purpose-Driven Work: High-level responsibility where your technical expertise directly improves the health and security of diverse communities. Supportive Culture: Access to a collaborative ecosystem of in-house specialists, volunteering days, and a robust Employee Assistance Programme

THE NOMAD HOTEL NoMad London, a Worlds 50 Best Hotel 2023, is a luxury lifestyle hotel that takes residence in the heart of Covent Garden inside the historic, grade II-listed building famously known as The Bow Street Magistrates Court. As the NoMads first presence outside the United States, NoMad London continues to offer a culture of gracious hospitality combined with understated elegance and comfort. The best of New York hospitality with London Charm THE ROLE - NIGHT MANAGER To provide quality services to our guests and create memorable experiences for them; handle guest incidents and follow through until full resolution; supervise front desk and bell team in service delivery; support Receptionist in upselling room categories; work closely with other departments. Responsible for overall management of the night operation. Supervise the Reception team in checking in and checking out guests. Oversee and manage the night operation ensuring compliance with established procedures. Accurate and efficient completion of the night audit and night checklist. Handling of guest requests to ensure high levels of service are provided Work closely with Finance department to follow-up on items, i.e., returned checks, rejected credit cards, employee discrepancies, cashier handling. Be responsible for emergency and health/safety related situations. Take ownership of complaints ensuring final resolution and guest satisfaction. REQUIREMENTS Must have at least one year of previous experience in a similar role from a luxury hotel environment. Excellent customer service, teamwork and problem-solving skills. Good knowledge of Opera system, Microsoft Office and Knowcross. Fluent in spoken and written English. WHAT WE OFFER £750 Refer a Friend Scheme 50% Employee discount in F&B outlets Pension Scheme Complimentary family meal and quality coffee/hot drinks whilst on duty Growing team with great training and progression opportunity Paid break and annual leave Good work/life balance Your birthday off (paid) after one year of service Hotel discount all over the world with Hilton Go! Private Health Care Wagestream Experience Stay - Breakfast included Please note whilst we wish we could respond to all applicants, only those candidates shortlisted will be contacted. TPBN1_UKCT

Location: Dagenham Contract: 3‑month temporary contract, with strong potential for extension Rate: £22.02 per hour PAYE or £28.71 per hour Umbrella Hours: Full‑time, including occasional weekends and public holidays (rota-based) The London Borough of Barking & Dagenham is seeking a proactive and experienced Street Cleansing Day Supervisor to support the Street Cleansing Operations Manager and lead a multi‑skilled team of drivers and cleansing operatives. This role is essential in ensuring the delivery of a high-quality, efficient, and customer‑focused street cleansing service across the borough. You will take responsibility for day‑to‑day supervision, resource planning, service quality, and operational delivery. A key part of the role includes completing handovers with the evening supervisor to ensure seamless service continuity. Key Responsibilities Supervise and coordinate a multi‑skilled team of drivers and operatives to deliver high‑quality street cleansing services. Manage all line management duties including regular supervision, appraisals, sickness monitoring, return‑to‑work interviews, performance management, and referrals to Occupational Health. Respond promptly to enquiries from Councillors, Partners, and Residents, ensuring efficient resolution and excellent customer service. Handle complaints professionally, providing full feedback and escalating complex situations when needed. Produce, analyse, and utilise performance and resource data to drive improvements and support effective decision‑making. Maintain accurate records of incidents, accidents, investigations, and customer feedback. Work proactively with internal teams and external partners to optimise service delivery. Ensure compliance with all relevant legislation, Council policies, health & safety requirements, and best‑practice standards. Carry out and review inspections, risk assessments, and ensure all health & safety responsibilities are met. Deliver staff training where required and conduct timely appraisals aligned with Council policies. Support out‑of‑hours requirements including weekends, bank holidays (with applicable enhancements), and emergency standby cover when needed. Work flexibly during adverse weather conditions as directed by management.What We're Looking For Essential criteria include: A current and valid Category C or C1 driving licence. Strong knowledge of the Health & Safety at Work Act 1974. Working knowledge of the Clean Neighbourhood and Environment Act 2005 and the Environment Act 2021, including NI195 grading and reporting. Previous experience in street cleansing operations within an urban environment. Experience monitoring staff safety, managing accidents/near misses, and conducting risk assessments. Excellent communication and leadership skills with the ability to motivate and manage a frontline operational team. Confidence in resolving customer enquiries and delivering high-quality public services.General Responsibilities Ensure all work complies with Council policies, GDPR/Data Protection, Equalities & Diversity standards, and Health & Safety legislation. Maintain high standards of record keeping and confidentiality. Support project work as assigned and contribute to continuous service improvement. Take responsibility for your own professional development and training. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Senior Repairs Manager Salary: £60-75K Location: North West London We are seeking an experienced and driven Senior Operations Manager to lead the delivery of responsive repairs and gas services within a high-performing housing or property services environment. This is a pivotal leadership role, responsible for ensuring operational excellence, regulatory compliance, and continuous service improvement. Key Responsibilities: Lead the end-to-end management of responsive repairs, including planning and scheduling functions, ensuring efficient and customer-focused service delivery. Oversee both Direct Labour Organisation (DLO) teams and external contractors, ensuring high standards of performance, productivity, and accountability. Ensure full compliance with all gas safety regulations and relevant legislation, maintaining a strong compliance culture across the organisation. Manage and monitor key performance indicators (KPIs), using data-driven insights to identify trends, address underperformance, and drive continuous improvement. Provide strategic leadership to managers and operational teams, fostering a culture of high performance, collaboration, and accountability. Develop and maintain effective contractor relationships, challenging performance where necessary and ensuring adherence to contractual obligations. Lead on service improvement initiatives, proactively identifying risks and implementing solutions to enhance efficiency and customer satisfaction. Oversee complex complaints handling, ensuring timely resolution and a customer-centric approach. Manage budgets effectively, working collaboratively to deliver value for money and identify cost-saving opportunities. Produce clear, insightful performance reports and present findings to senior stakeholders. Chair meetings and deliver presentations to a range of audiences, both internal and external.Key Skills & Experience: Extensive experience in managing responsive repairs and gas services within a housing or property services setting. Strong knowledge of gas compliance and associated legislation. Proven track record in managing both in-house (DLO) and contracted service delivery models. Highly analytical, with the ability to interpret performance data and translate insights into actionable improvements. Strong leadership capability, with experience managing managers and leading large operational teams. Skilled in contract management, performance management, and service optimisation. Excellent communication and presentation skills. Commercially aware, with experience in budget and productivity management. Demonstrated ability to improve processes, enhance service delivery, and achieve measurable outcomes

Customer Relations Assistant (Part-Time, 6-Month FTC) Harrow, London £17,000 (pro rata) (£15.56 Per hour) 21 hours per week (job share) 6-month fixed-term contract (potential to go permanent) About the Role We’re working with a well-established and recognised brand within the UK retail sector who are looking for a Customer Relations Assistant to join their team on a part-time basis. This is a fantastic opportunity for someone with customer service experience who enjoys problem-solving, communicating with a variety of stakeholders, and delivering a high level of support across multiple channels. Working as part of a job share, you’ll play a key role in ensuring all customer queries and complaints are handled professionally and efficiently. About You Previous experience in a customer service role (minimum 1 year) Experience working within a professional office environment Confident communicator with an excellent telephone manner Able to handle complaints with empathy and professionalism Strong organisational skills with the ability to manage multiple queries Comfortable using customer service systems/software (Zendesk experience highly desirable) Good general IT skills and able to pick up new systems quickly A team player with a proactive and positive approach Key Responsibilities Deliver a high standard of customer service across phone, email, social media and online platforms Manage customer queries and complaints through to resolution in line with internal processes Liaise with internal teams and external partners to ensure timely and accurate responses Record, monitor and escalate complaints where required Support with customer response handling for product or quality-related queries Use customer service systems (including Zendesk) to track and manage interactions Assist with reporting and analysis of customer enquiries and trends Maintain strong relationships with external agencies and stakeholders Working Pattern 21 hours per week across 3 days (job share) Mondays are required Minimum of 2 days per week in the office 1 day working from home available after probation Why Apply? Opportunity to join a reputable and growing organisation Varied role with exposure to multiple areas of the business Potential for the role to become permanent Supportive and collaborative team environment

Estate Services Manager South West London - SW9 Temp to Perm 35 Hours Monday to Friday £22.36 Per Hour PAYE / £29.19 Per Hour Umbrella (inc hol) About the Role: Service Care Solutions have an exciting vacancy for an Estate Services Manager available for an immediate start, working with a Housing Association based in the South West London area. What you will be doing: Overseeing the effective and efficient delivery of estate services, where you will be managing a team of 12 Cleaners and 1 Caretaker Ensuring that your team are safe and have completed their risk assessments, any relevant health and safety training, and comply with lone working arrangements. This includes actively promoting and enforcing health and safety protocols to maintain a safe working environment for all team members. Responding to enquiries from colleagues or residents about the services delivered by the team. This includes promptly addressing any issues, providing updates, and ensuring clear and concise communication. Carrying out estate inspections, checking they are well maintained and reporting any service issues, communal repairs, compliance hazards or tenancy management problems. What you will need: Experience working in an Estate Maintenance environment, with a strong understanding of health and safety practices, including conducting risk assessments, adhering to COSHH (Control of Substances Hazardous to Health) regulations, managing lone working situations, and prioritising the safety of your team. Proven leadership skills, enabling you to recruit, manage, train, and motivate a team of staff effectively. You should have experience in fostering a positive work environment and promoting a culture of teamwork and collaboration. The ability to build and maintain positive relationships with residents, demonstrating strong interpersonal skills and a customer-centric approach. This includes effectively addressing resident inquiries, concerns, and complaints, and working collaboratively to ensure their needs are met. A valid UK driving license with the ability to drive company vehicles as a van will be provided. Working hours are Monday to Friday working a total of 35 hours weekly from 8am till 4pm, however be flexible to work additional hours per the vacancy requirement For more details on this vacancy and to apply, please email Prakash on (url removed) or call (phone number removed)

BBS Recruitment is an independent recruitment agency for the transport and logistics sector, supplying to a variety of clients across London, Hertfordshire and surrounding areas. We also recruit for Social Care and Public Sector roles. We are currently recruiting for an experienced Environmental Health Officer for our client based in Ilford and surrounding areas. Duties of Environmental Health Officer: * To undertake the full range of duties appropriate to the Section as required, being responsible for the completion of work programmes and tasks laid down by the Team Manager including the supervision and management of Lead Officers, Environmental Health Officers and Technical Officers or Assistants. * To manage staff through allocating work, determining priorities and monitoring performance to ensure the standards laid down by legislation, codes of practice, statutory guidance and Council policies and procedures are met. * As Environmental Health Officer, you are required to deputise for the Team Manager. * To make decisions upon and initiate appropriate action in cases where contraventions of statutory requirements occur, including the service of notices. * To interpret and apply relevant legislation having due regard to Codes of Practice and official and professional guidance, and to make recommendations for enforcement action, preparing evidence in line with CPS Code of Practice, PACE and any other relevant legislation and guidance. * To act as a source of expertise within the Section, taking a lead on complex and contentious matters (including emergency action such as prohibitions), where necessary directing, accompanying and supporting Lead Officers, Environmental Health Officers and Technical Officers or Assistants on such cases. To make recommendations to the Team Manager on policy and devise procedures as requested. * To deal with complaints and matters raised correspondence, statutory documents and statistics relating to his/her area of work. * To prepare reports for the approval of the Team Manager and the Head of Service, and attend meetings of Committees, working parties etc., as necessary. Working Hours: 37 Hours per week Requirements of Environmental Health Officer: * Qualified Environmental Health Officer or a Pollution Officer with a strong background in environmental protection / pollution control * Proven experience in noise planning consultations and Section 61 processes * Knowledge of air quality management and action planning * Awareness of water quality and environmental improvement projects * Ability to work independently and provide clear technical advice If you are interestsd, please apply with your CV

Deputy Manager - Children's Residential Services Job Title: Deputy Manager Location: East London Salary: £39,000 - £47,700 Hours: 40 hours per week About The Role: We are looking for experienced and highly capable Deputy Managers to support the leadership and day to day operations of a Children's Residential Home in East London. This is a key role working alongside the Registered Manager to ensure the home operates safely, effectively and in line with regulatory and organisational standards. You will play a critical part in supporting staff, safeguarding young people and ensuring high quality, trauma informed care is consistently delivered. The role requires a hands on approach, with the ability to step into leadership when required and drive performance, culture, and outcomes within the home. Key Responsibilities: As a Deputy Manager, you will: Work alongside the Registered Manager to oversee the day to day operations of the home Deputise in the absence of the Registered Manager and take responsibility for the running of the service Support and supervise staff to ensure they meet the needs of young people and maintain high standards of care Promote and safeguard the welfare of all young people in line with safeguarding procedures and regulations Undertake direct work with young people, building positive relationships and supporting their development Lead on managing child protection concerns, incidents, and complaints in line with policy and legislation Support the implementation of the home's Statement of Purpose and ensure objectives are achieved Work in partnership with external professionals to achieve the best outcomes for young people Ensure accurate record keeping, including care plans, risk assessments, and financial records Contribute to audits, quality assurance processes and continuous improvement within the service Support rota planning, staffing levels and resource allocation to ensure safe and effective care delivery About You: We are looking for resilient, organised and committed individuals who can support leadership within a fast paced and demanding environment. You will have: Level 3 Diploma in Residential Childcare Experience working within a Children's Residential Home Worked as a Team Leader or above in a Children's Residential Home Strong understanding of safeguarding, Ofsted regulations and Children's Homes Regulations 2015 Experience in supervising and supporting staff teams Strong communication skills, both written and verbal Good organisational and time management skills Ability to work under pressure and make sound decisions A proactive, hands on approach to leadership and problem solving What We Offer: Competitive salary package Performance related bonus schemes Private healthcare 24/7 GP access Gym membership contribution Extensive training and CPD opportunities Fully funded Level 5 Qualifications Strong central support functions (HR, Finance, Recruitment, Training, Therapy) Pension scheme Enhanced maternity and paternity leave Wellbeing support Overtime enhancements Clear progression pathways Apply Today: If you are an experienced leader who thrives in dynamic environments and is motivated by creating stability, driving standards and supporting teams to succeed, this is a unique opportunity to have a wider impact across multiple homes and services. Safer Recruitment All roles are subject to Enhanced DBS checks, referencing and full safer recruitment procedures. Please note, we are unable to provide visa sponsorships. Applicants must already have the legal right to work in the UK