Are you a business? Hire controller candidates in Middlesbrough
As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
HV System Controller Reporting to the High Voltage System Control Manger Based in: Teesside (Middlesbrough), with potential wider UK travel - ad-hoc basis. Salary: Negotiable - Whilst all salaries ...
Reed Finance are working with a dynamic multinational organisation, who are seeking a Financial Controller to join their team on a 6-month fixed-term contract. This is an exciting opportunity to ...
Role: Credit Controller Shifts: Dayshift Monday to Friday Duration: 12 months Maternity cover Location: Billingham Salary: £24,000 Looking for a dynamic opportunity in finance? Join a leading ...
Trainee Hire Controller Commutable from Durham, Sunderland, Newcastle upon Tyne, Consett £25,000 per annum + Excellent Training + Progression + Benefits Do you have strong customer service skills
Company - National Plant Hire Company Job Title - Junior Hire Controller Location - Chester-Le-Street Salary - £25,500/ annum + company bonusHours - 8.00am-5.30pm Monday to Thursday, 8.00am-5.00pm ...
The Financial Controller will have autonomy to drive process improvement across systems and controls as well as full responsibility for the day to day accounting of the division. You will have great ...
Financial Controller Reporting to the Managing Director/Commercial Director regarding all financial and accounting activities. Overseeing all financial activities on a day-to-day basis. Finance ...
Temp Credit Controller Location: Darlington Salary: Upto £27,500 per annum pro rata Contract: Until the end of May 2024, with possibility of extension or being made perm Jackson Hogg is delighted to ...
Hybrid - County Durham Our client is seeking a driven and ambitious Financial Controller to join their company in County Durham and play a pivotal role in their continued success. About You: * A ...
As part of their small but dynamic accounts team, you'll work closely with the Financial Controller to manage the company's financial operations. In order to be considered for this role, it is ...
Are you an experienced Credit Controller who understands risk? Are you looking to develop your career to the next stage and manage people or maybe you already do but you're looking for a new ...
The Role Reporting to the Financial Controller, the Financial Accountant will be working closely with senior leaders and operations to provide financial and commercial support to ensure that ...
Becoming a Driving Instructor has many benefits, these include - A car - Get your very own dual controlled car to teach in Be your own boss - work hours which suit you (Monday to Sunday - 7am to 7pm ...
As a Financial Controller, you'll play a pivotal role in steering the financial helm of the UK operations. Your responsibilities will include: * Overseeing and managing all financial aspects of the ...
My client is looking for a Financial Controller to join their family run business just a few miles outside of Thirsk. The candidate will be working within a small finance team and reporting directly ...
Supply information relating to P+L to the financial controller. * Ensure that you are an active member of the bidding process, establishing a full understanding of associated costs and potential ...
... controlling gate basics on transistors - Serial comms including, I2C, SPI or Ethernet For more information or to apply for the Contract Electronic Engineer - Fully Remote position, please contact ...
... Credit Controller (50% of the role) * Generating Sales Invoices and sending to clients, coordinating queries * Contacting businesses to tactfully collect due and overdue Invoices/debts from ...
As a Logistics Coordinator, you will be responsible for controlling the movement of goods through the supply chain from source to destination, via our manufacturing and processing facility in Seal ...
As the distribution arm of largest Pay As You Go Sim Card Company in the UK and controlling one of the fastest growing vape business within the convenience sector there seems no limits to what we can ...
Ensuring that land in the County does not present an unacceptable risk to human health, controlled waters, ecological systems, crops, livestock, buildings, and property by identifying and dealing ...
Maintain PLC controlled plant systems including pneumatic and hydraulic components. * Provide support to the engineering team in carrying out maintenance tasks efficiently. * Get involved with ...
... Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valeter, Collection & Delivery Drivers.Car Sales Executive, Car Salesperson, Sales ...