Trabajos customer relationship manager en Reino Unido - Page 9

The Residents Manager will lead the on-site team to provide our residents, client, and customers an exceptional experience. They have responsibility for: - 1. The Concierge, Security, and Amenities (if applicable) teams 2. Our fantastic resident amenities 3. Community engagement and events The Residents Manager should strive to become a key contact for our residents, team members and client through building strong relationships. They will take ownership of the end-to-end resident journey and experience, from the point of move in onwards. Seeking to enhance the resident experience wherever possible, ensuring service delivery against service expectations and SLAs. Overseeing any front of house offering and concierge service and establishing and implementing amenity management and customer engagement strategies and initiatives. Asset Management: To support the ongoing asset management routines of the development, aiming to ensure contract, risk and mobilisation management tasks are completed in an efficient and timely manner. Mobilisation: Supporting the POD mobilisation process. This will include but is not limited to: - 1. Liaising with key stakeholders such as the client, outgoing agents, the POD new business team, client relationship team and POD employees generally. 2. Ensuring mobilisation tasks are meticulously completed and recorded in the relevant systems. 3. Helping to enhance the customers initial experience of POD via the completion of the mobilisation actions in and efficient and timely manner. 4. Arranging for others to complete tasks as and where appropriate. 5. Reporting on mobilisation statistics and defining actions to improve the same. Risk Management: Taking ownership of the developments risk management routines where appropriate, utilising PODs systems and processes to ensure compliance. This will include but is no limited to: - 1. Liaising with the client relationship / support team, contractors, and customers to facilitate risk assessments and routine risk management tasks. 2. Maintaining a detailed audit trial of all actions and certification within the POD system. 3. Reporting on compliance levels within the development and defining actions to improve the same. Health and Safety: 1. Support with the monitoring and supervision of contractors, carrying out works on and around the development 2. To ensure all irregular incidents are investigated and reported to the Estate Director. To provide a response to emergency queries (out of normal office hours) directing colleagues as appropriate including attendance where necessary 3. Ensure 100% H&S and PPM compliance on the estate including Risk Management in collaboration with the Maintenance team 4. Undertake required risk assessments, health and safety checks and routine testing requirements ensuring concerns are acted upon Contract Management: Taking ownership of the developments contract management routines where appropriate, utilitising POD systems to ensure the appropriate contracts are tendered, implemented and any arising actions recorded. 1. Liaise with the client relationship / support team and contractors to ensure each development has a completed and appropriate contract schedule implemented. 2. Tender contracts and ensure value for money is obtained. 3. Ensure the necessary information is saved to the POD systems and any relevant actions are diarised as appropriate. Financial Management: Assisting withthe drafting, control and reporting of the service charge budget and expenditure of the Development. Team Management Ensuring a great internal customer experience, motivating and supporting all direct reports Overseeing the recruitment of new team members - working closely with the Talent Team and Recruitment Agencies Ensuring a smooth and meticulous induction is planned for each new starter along with all the necessary training Performance management of the team, including quarterly 1-2-1s and annual appraisals Managing holiday and sickness absences including recording in Sage HR and organising shift cover Sending accurate payroll information over to Payroll every month including overtime, unpaid leave etc.General Management Attend and organise internal and external meetings including defects meetings, ops meetings, client meetings etc. Taking responsibility for all soft services such as landscaping, cleaning etc. Carrying out regular inspection audits of the site and take/organise remedial action if and when required PERSONAL SPECIFICATION: At POD, we are responsive, dynamic and we take pride in what we do, we are meticulous in our approach, so that customers experience great service. At POD we are committed to: The POD Values You should always display the key POD values: * Meticulous- preparation, process, detail, diligent, methodical, specific * Dedicated - commitment, belief, passion, self-discipline, enthusiasm * Smart - innovative, resourceful, original, creative, effective * Supportive - collaborative, honest, communicative, flexible, team-player Customer Service Act as an ambassador of the POD brand, recognising the importance of exceling at customer service both externally and internally. * Always interact in an enthused and empathetic manner * Answer the phone politely, identifying yourself and the POD brand. * Answer emails and any other medium of correspondence politely, identifying yourself and the POD brand. * Respond to complaints or concerns and find the appropriate solution. Seeking the support of your wider POD team as appropriate. * Be empathetic in relation to our customers' requests, queries, or concerns. * Request further inhouse training or learning if you deem it is required. For line management roles you must seek to embed the same into your team. Health & Safety We are committed to ensuring the health and safety of our employees, clients and anyone affected by our business activities, and to providing a safe environment for all those attending our premises. Every employee at POD plays a part in ensuring we achieve this, remaining mindful that we will take care in everything we do: * All employees should use our smart technology to record and manage their safety routines, learn from trends, and seek to improve together. * All employees should be dedicated to keeping their sites, residents, visitors, team and workplaces safe. * All employees should be meticulous in their approach to safety, tracking, inspecting, monitoring, auditing, reviewing, recording, and learning. * All employees should support each other to ensure we take care of our physical and mental wellbeing. We are committed to maintaining safe and healthy working conditions through control of the health and safety risks arising from our work activities, taking steps to prevent accidents and cases of workrelated ill health. Employees should be conscious to their responsibilities in this regard and seek clarity if they so require it. Financial Management In the context of your role support the wider POD team with the ongoing financial management of the development. Remaining conscious of development budgets, asking for information as needed. Compliance All employees must be responsible for ensuring compliance with all company rules, procedures and obligations in relation to data protection and the safe storage, processing, sharing and use of data in relation to the company, its clients or customers Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Permanent | Full-Time Location: Park Royal, London Hours: Monday to Friday, 08:30 - 17:00 Salary: £26,000 - £30,000 - DOE The Company A well-established specialist supplier within the construction materials and building products sector is seeking to strengthen its internal sales function following a recent strategic restructure. Operating as part of a wider group, the business has over two decades of continuous growth and is recognised for its technical expertise across cladding, façades and external building solutions. This creates an excellent opportunity for a motivated Sales Administrator to play a key role in the next phase of growth. The Role Reporting into the Sales Office Manager, the Sales Administrator will support both the Sales Office Manager and Area Sales Manager with day-to-day sales activity and project coordination. Initially, the role will report into a senior Branch Manager with extensive industry and product experience. This is a 100% office-based role, suited to someone with transferable experience from builders' merchants, timber merchants, construction materials or related sectors. Façades or cladding experience would be highly advantageous but is not essential. The business is looking for someone dynamic, quick to learn, positive in attitude and keen to build a long-term career within the organisation. Key Responsibilities Build, maintain and grow strong relationships with customers, suppliers and internal branch teams Process sales orders and projects from quotation stage through to on-site delivery Prepare accurate and timely quotations aligned with commercial targets Manage live projects using company systems, ensuring accuracy and proactive communication Liaise regularly with customers and suppliers via telephone and email (telephone confidence is essential) Work comfortably toward sales targets in a fast-paced environment Coordinate with other branches to monitor stock, availability and lead times Support the wider sales team with administrative tasks and reporting Uphold high standards of timekeeping, attendance and professional presentation Person Specification Essential: Proven internal sales experience with transferable skills Background within builders' merchants, timber merchants, construction materials or similar environments Strong verbal and written communication skills Confident using the telephone as a primary sales and relationship-building tool High attention to detail and accuracy Positive, proactive and eager-to-learn mindset Strong organisational skills and ability to manage multiple tasks Proficient with Microsoft Office, particularly Excel Strong customer service focus Right to work in the UK without sponsorshipDesirable: Experience within façades, cladding or external building products Ability to drive and travel to other branches, customers or suppliers to support future career progression Package & Benefits Salary of £26,000 - £30,000 No commission or bonus initially (new performance-based bonus structure in development) 23 days' holiday (increasing with length of service) plus bank holidays Holiday year runs January-December Christmas shutdown (typically 4 days) deducted from annual entitlement Life assurance at 2x annual salary Salary sacrifice pension scheme (launching February 2026) Retail discount schemes EV leasing scheme after 6 months' service (subject to criteria) Cycle to work scheme Eyecare vouchers & flu vouchers Medical cash plan Company events and wellbeing supportBennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for

Adara is where work meets fun. Sure, work can be dull sometimes - but not here. We keep things lively with plenty of laughs along the way. Don’t get us wrong - we work hard, but we have a blast doing it. At Adara, we believe great design starts with great people. That’s why we foster a culture where creativity is celebrated, innovation is embraced, and career growth is a priority. If you’re looking for a workplace as forward-thinking as the designs we create—where no two days are the same and problem-solving is part of the everyday—then you belong at Adara. You’ll be a perfect match if you: // Thrive in a fast-paced, dynamic environment // Are a proactive multitasker who loves making things happen // Want to be part of a collaborative, supportive team where your ideas truly matter // You get things done - independently The Role at a Glance: Client Projects Coordinator North London Mill Hill Office Based Minimum 2 Day Per Week / Hybrid Working £30,000 - £35,000 Full Time - Permanent Hours: 37.5 Hours Per Week, Monday - Friday, 9am - 5pm Culture: Trust, Respect, Shared Success, laugh a lot, Work a lot Company: A forward-thinking architecture and planning firm Your Background / Skills: Administration, Coordination, Client Support, Customer Service, Stakeholder Management Skills: Friendly. Great Time management. Organised. Customer focussed. Excellent English oral and written communication. About us: The home of amazing architecture. Adara is a dynamic architectural and planning practice based in London, specializing in high-quality residential projects with select commercial work - we work on some really fun projects. Founded in 2018, our team brings over 20 years of combined experience in planning and design, offering expert guidance to bring our clients' visions to life. We don’t just design homes—we redefine them. With a perfect blend of planning expertise and creative vision, we push the boundaries of modern architecture to create spaces that are as functional as they are stunning. Our team is made up of innovators, problem-solvers, and passionate designers who thrive on collaboration and fresh ideas. At Adara, we are more than just architects and planners; we are a team driven by passion, collaboration, and excellence. We cultivate a culture of trust, respect, and shared success, where every team member plays a vital role in shaping the future of our practice. We prioritise quality over quantity, carefully selecting projects that inspire us—challenging yet rewarding designs that push boundaries and spark creativity. If you're looking to be part of a forward-thinking, supportive, and talented team, then look no further! The Opportunity: We are looking for a highly organised and proactive Client Projects Coordinator / Administrator to join our London-based team. This role is central to keeping our projects moving — ensuring smooth communication between clients, architects, planners, and external stakeholders, while managing the day-to-day administration that underpins our success. As the key point of contact for clients, you’ll keep them updated on progress, handle queries with professionalism, and provide clear, timely updates. You’ll also manage the administrative side of projects — from preparing and sending fee proposals, supporting planners with applications, and processing invoices, to maintaining accurate records and keeping deadlines on track using our CRM systems. Once fully trained, you’ll enjoy the flexibility of hybrid working (minimum one day per week in the office) while remaining an integral part of our collaborative team. You’ll also play an active role in building client relationships — handling new enquiries, setting up proposals, dispatching documents, and ensuring smooth onboarding. With over 100 live projects on the go, no two days are ever the same — and there’s always something exciting to coordinate. Other tasks include: Generating and issuing invoices; tracking payments • Managing banking and financial transactions • Submitting online applications • Client communication and updates • Vendor coordination and client support • Invoice tracking and follow-ups • Internal project coordination • Scheduling and call coordination • Documenting processes and workflows • Maintaining centralised knowledge sharing & CRM About you: 3-5 years of demonstrable office-based experience in a fast-paced environment, showcasing strong administrative and coordination skills • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) with the ability to efficiently manage documents, spreadsheets, and communications • Excellent command of English (both written and spoken) with advanced communication skills to convey information clearly and professionally • Exceptional written and verbal communication skills, ensuring clarity and professionalism in client interactions and internal coordination • Strong attention to detail and accuracy, with a critical eye for reviewing documents, invoices, and correspondence • Excellent interpersonal and relationship-building skills, with a client-focused approach to maintaining strong connections with key clients and service users • Ability to work effectively under pressure, managing multiple tasks and deadlines in a dynamic environment • Team player with a proactive mindset, capable of working collaboratively while also taking initiative and handling responsibilities independently • No prior experience in planning or architecture is required, but a background or interest in the field is a plus Sounds like a good fit? Apply here for a fast-track path to our amazing Founder Dominic. Your Experience / Background / Previous Roles May Include: Administrator, Coordinator, Customer Service, Customer Support, Client Support, Client Success, Office Manager, Team Administrator, Team Coordinator, EA, PA, Executive Assistant, Personal Assistant, Architect Team Assistant. Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details