Customer service no experience jobs in Manchester - Page 4Create job alerts

Caterplus - More Than a Meal, It's a Community At The Peaks within Caterplus , we don't just serve food - we create warm, welcoming spaces where the over-55 community can connect, share, and enjoy great company over delicious meals. Every dish is made with care, fresh ingredients, and a big helping of heart. We are looking for a confident and reliable Café Supervisor to run a brand-new café as a lone worker. This is a customer-facing role suited to someone who enjoys working independently, providing excellent service, and preparing simple fresh food. What You'll Be Doing Running the café independently during its daily 3-hour opening, creating a warm and welcoming atmosphere for residents. Preparing and serving simple café-style food (breakfast items, toasties, jacket potatoes, sandwiches, and heating/serving brought-in meals). Operating the hot drinks machine and presenting food safely and attractively. Delivering excellent customer service, engaging positively with residents and visitors, and helping to drive sales. Maintaining high standards of cleanliness, safety, and organisation in line with food safety, COSHH, health & safety, and environmental guidelines. Working Pattern: Monday - Friday | 10:30am - 2:30pm | 20 Hours Per Week What You Can Bring Confidence working independently and managing daily tasks without supervision. A friendly, approachable manner with a passion for great customer service. Awareness of (or willingness to learn) key safety and compliance responsibilities. A proactive attitude, reliability, and the ability to create a positive experience for everyone who uses the café. Brilliant Work Deserves Brilliant Perks! At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success! Here's what's waiting for you: Free, tasty meals • Enjoy tasty, nutritious food on us while you work! Flexible working, • including part time roles, because life doesn't run on a 9-5 schedule. Plenty of Time to Unwind, • 28 days of holiday, and after two years, enjoy even more with 31 days. Leave for life's important moments, • whether family, personal or unexpected. Give back time, • paid volunteering days for the causes you care about. Room to grow, • career development and learning opportunities for all stages of your career. Wellbeing first, • mental health support and wellbeing perks. Financial security, • pension schemes and life assurance. Exclusive discounts, • save on entertainment, leisure, and even travel! One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage. Why You'll Love Working Here We're a people-first business with over 10,000 colleagues across the UK , serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day. And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued. Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you! We Celebrate You! At Elior, diversity and inclusion aren't just policies, they're who we are. We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed. Need any support or adjustments during the application process? Just let us know - we're happy to help! Ready to join us? Hit 'Apply Now' and let's chat! TPBN1_UKCT

We are excited to offer a fantastic opportunity for a Principal Commercial Manager to join our dynamic One Trafford Council team at our Trafford Depot (Tatton House, 11 Caldey Road, Wythenshawe, Manchester, M23 9LF). This role will be carried out onsite, with some hybrid working, and offers a competitve salary. In this role, you will support the Trafford account by ensuring accurate cost estimations, compiling client applications, developing competitive quotes, maintaining strong client relationships, overseeing change processes, and ensuring financial control in project budgets. Your work will contribute to the account's success by guaranteeing thorough submissions, efficient budget management, and valuable client partnerships. The role involves managing projects worth up to 10 million pounds, emphasising the need for precise cost estimations and effective budget oversight to ensure successful outcomes. What You'll Do: Develop excellent client relationships in support of successful account delivery and to aid change and conflict management and promoting Amey in retaining/winning future works • Implement and drive consistency of commercial processes both pre and post contract • Develop and implement commercial best practice to maximise value (in line with all contractual entitlements), minimise risk and cost to Amey and deliver exemplar service to the customer. • Delivery and accountability for the commercial reporting requirements, accurate cost planning, financial control, CVR reporting, budgeting and WIP management, ensuring strong relationships with Finance and Operational functions • Deliver pre and post contract opportunity and risk management using the businesses risk management tools • Ensure that all Contracts/Internal Trading Agreements are fully executed, and stored in a central repository • Responsible for the execution, management, extension and close of all contract Bond and PCG requirements • Adherence to company policies and processes, and those associated with Revenue Recognition and to ensure that all necessary governance is complied with (Amey General Authorities Schedule). • Support the Bid Director and the business stream in winning strategic bids by the development of the right commercial solutions which cascade into post contract delivery. • Support the handover and mobilisation of key contracts commercially to ensure the tender strategies are understood in delivery and the associated commercial processes and approach implemented. • Lead or provide commercial support to the business stream to implement commercial strategies that deliver winning bids, achieve good p/l results with sustainable cash flows, managed risk and opportunity across a portfolio of Contracts Why Join Us? At Amey, we don't just offer jobs, we offer opportunities to build fulfilling careers. As one of the top 1% of employers recognised by Investors in People, we are committed to your professional growth and wellbeing. Here's what you can expect when you join our team: Competitive Salary: Enjoy a competitive annual salary with the potential for yearly reviews to ensure you're rewarded for your contributions. Career Growth: Propel your career with clear, dynamic advancement opportunities Training Opportunities: Unlock your potential with comprehensive training, including fully funded CPC qualification, tailored to your growth. Personal Development Opportunities: Advance your personal growth through mentorship and access to our award-winning programs like our Leadership Development, (email address removed), and Multicultural Leadership programs. Pension: Benefit from a generous pension scheme with company contributions for your future peace of mind. Holidays: Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further 5 days! Giving you plenty of time to relax and recharge. Flexible Benefits: Customise your benefits package with options like additional leave, cycle-to-work schemes, charitable giving, and gym memberships. Exclusive Discounts: Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter. Social Impact: Take part in our community initiatives with 2x paid volunteering days a year, plus other opportunities to support fundraising and local projects. Company Car What You'll Bring: Over 5 years' experience in a Commercial Manager role Experience with NEC contracts Strong Commercial and Financial acumen A quantity surveying, commercial or related profession, degree or master's degree Experience in Facilities Management Track record of Work Winning strategies Experience in leading diverse teams If you're ready to make a meaningful impact on our business and contribute to a shared, sustainable future, we invite you to join us in advancing our strategy and driving positive change. Application Guidance At Amey, we value a culture of diversity and inclusion. We encourage applications from individuals who are passionate about making a positive impact, no matter their background, gender, race, or personal circumstances. We believe everyone deserves the opportunity to shine. As a Disability Confident leader, we're proud to offer applicants with a disability an interview if they meet the minimum requirements for the role. If you have any questions or need any adjustments during the recruitment process, don't hesitate to reach out to Jess, our recruiter for this role, at (url removed) #CVL #LI-JP1

Tooling Design Engineer Didsbury Monday to Friday with hybrid working Permanent role Competitive salary - please ask for more details Pension + Holidays + lots of training courses My client is looking for an experienced Tooling Design Engineer to join the team. This role is key to businesses success within its Toolroom and design functions. With a global customer base, state of the art technology and extensive on-going training and progression/development this is an excellent opportunity for an ambitious individual with experience in Injection Moulding Tool Design. Role Description Provide sound technical advice to the best of your knowledge on mould design best practice Regularly communicate the mould design status; and escalate any deviations to timelines, design cost or specification immediately. Conduct effective mould design handovers to stakeholders Responsible for effective liaison with suppliers, or potential suppliers Responsible for sending BOM of all tooling projects to suppliers and Receiving Quotes for required Bolster, Manifold and Ancillary Items Apply sound mould design engineering principles to optimise projects for manufacture, reliability & ease of maintenance. Utilise full functionality of CAD software to ensure designs are modelled to highest technical standards. Preparing 2D layouts in AutoCAD where required, plus full 3D designs and 2D detail drawings in Creo design software Support all internal and external stakeholders when agreed with tooling Manager, to ensure allocated tooling projects are completed, regularly communicated & managed effectively.Skills and Qualifications Qualified Engineer as a minimum Level 3 in Mould Design based upon experience Background in mould design or mould manufacturing Competent in mould design CAD software preferably Creo & AutoCAD Positive 'can-do' attitude - able to remain calm under pressure and influence the views of others. Knowledge of engineering data management systems Competent in EMX, Solidworks & Cadmould softwareCompany Information As a business our client is a true market leader within their industry with a strong presence across the UK. With a secure portfolio of clients these roles provide a stable and secure opportunity in the present economic market. In return for your commitment my client offers a stable and secure career. To apply please click the link If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business

• Not often do roles pop up where you can put smiles on so many faces, creating magical moments your customers will cherish forever. • Not often do roles come up where you're encouraged to be proactive, be different in putting a store on a map. • Not often do roles pop up for a retailer actually opening new sites in the current market, where you can make a store your own, with freedom & job security. ....Well here's one for you. At Mamas & Papas we're not only the award winning No.1 brand in baby & nursery products but we're also the UK's largest specialist baby/nursery products retailer with Mamas & Papas stores & sites all over the UK and Ireland. Through amazing & continued brand growth, we've been opening up more and more of our beautiful little Mamas & Papas concession stores in partnership with NEXT. We're therefore looking to recruit a CONCESSION STORE MANAGER on a 12 month fixed term contract for our site in Manchester Arndale , leading, inspiring & developing your Mamas & Papas concession team of 8 to create these magical moments for an incredible community of new & expectant parents across Manchester & surrounding areas. These mini stores are perfect for an Assistant Manager or Deputy Manager looking to take that step up into running their own store, & team, their way. Or, a current Store Manager, passionate about customer experience, with so many ideas, wanting to work for a business in growth that's not afraid to try new things. If you are either of these… don't hesitate….apply now. You won't regret it, a member of the recruitment team will give you a call to help bring this opportunity to life. APPLY NOW, don't miss out. We at Mamas & Papas are committed to championing people of all cultures, ethnicities and gender preferences, and celebrating diversity in all its forms through our campaigns and our actions. We strongly believe in the power of inclusivity to help us all move forward in life. We're a Business that cares, so here's just some of our Benefits on offer: • 33 days holiday, increasing up to 40 with service. • Buy & Sell holiday schemes • Company Bonus Schemes • Employer pension contribution from day 1 enrolment. • Significant staff discounts for family & friends from our shops & online • Ongoing offers & discounts across a variety of external organisations, from holidays, travel, restaurants, gifts & services to many more worthy discounts through our Benefits Hub • Subsidised health & critical illness cover and insurances • Supportive family related leave policies (including company enhanced pay for maternity, IVF & Fertility, surrogacy, paternity, adoption, shared parental leave) • Supportive Foster Care & Carers Leave offering • Support for Loss and Bereavement • A Menopause Friendly Employer • Employee Recognition and Appreciation Schemes • At Mamas & Papas, we're a business for the future. Every day, we help to welcome a new generation of children into the world, and we want them to grow up in a world that's sustainable – one that's full of opportunity and hope - want to see how we are going about it? Visit our website and view our "For the Future" commitment ....Oh, and a great bunch of people to work with too. (NB*: All benefits subject to contracts and individual schemes criteria & terms) We're Award Winning!! FINALISTS: 2024 -Retail Week -"Happiest Retailer to Work For" WINNERS: 2023 Retail Week -"Best Retailer" under £250m WINNERS: 2022 Retail Gazette - "Best Game Changer Retailer" under £500m Mamas & Papas at Next (Arndale Centre) Arndale Centre 100 Corporation Street Manchester M4 3AJ TPBN1_UKTJ

Dynamics 365 Architect - UK Remote UK Remote (Occasional travel to Glasgow or Reading) Up to £90,000 per annum (Including car allowance + bonus) Permanent Eligibility for SC Clearance required Are you an accomplished Dynamics 365 Architect with a passion for designing impactful, enterprise-grade solutions? We are seeking a forward-thinking professional to join a high-performing Microsoft practice, where you will play a pivotal role in the technical design and delivery of secure, scalable Dynamics 365 and Power Platform solutions. This is a remote role based in the UK, with occasional travel required to client sites or team hubs in Glasgow or Reading. Please note that eligibility for SC Clearance is essential. Whats on Offer: Salary up to £90,000 with Car allowance and performance-based bonus included Flexible remote working with occasional hybrid travel Competitive pension contributions and a comprehensive benefits package Key Responsibilities: Architect and implement robust Dynamics 365 solutions (Sales, Customer Service, Marketing, Power Platform) Lead technical architecture throughout the full project lifecycle Integrate Dynamics 365 with Azure services and third-party platforms Develop custom plugins, Power Automate flows, and model-driven applications Provide technical leadership and mentorship to delivery teams Ensure scalability, quality, and security across complex solutions Conduct workshops and translate business requirements into technical designs Configure CRM forms, dashboards, and views tailored to client needs About You: Strong hands-on experience with Dynamics 365 and the Power Platform Proven expertise in designing enterprise-scale CRM solutions integrated with Azure Proficient in implementing custom business logic using plugins, workflows, and low/no-code tools Experience working with REST/SOAP APIs and Azure services Passionate about innovation, with exposure to AI Builder and Dynamics 365 AI capabilities Sound understanding of architectural best practices, ALM, source control, and CI/CD pipelines Confident engaging with stakeholders at all levels, including executive leadership Eligible for SC Clearance (or currently hold clearance) Bright Purple is proud to be an equal opportunities employer. We partner with clients who value and actively promote diversity and inclusion across the technology sector. TPBN1_UKTJ

Join an award-winning Prestwich estate agency as a Sales Negotiator . A client-facing property sales role ideal for confident professionals who love people, property and closing deals. Sales Negotiator Prestwich, Manchester, M25 1AD Full-time, Permanent (Monday to Friday) £26,000 - £30,000 basic DoE + commission Own vehicle required, fuel allowance provided Please Note: Applicants must be authorised to work in the UK Our client is a leading, award-winning estate agency based in Prestwich, known for its strong local presence, excellent reputation and commitment to delivering outstanding customer service. With a close-knit, supportive team and a respected brand in the local property market, this is a business that values professionalism, integrity and results. The Role This is a hands-on, client-facing Sales Negotiator role suited to someone who enjoys building relationships, negotiating property sales and guiding buyers and sellers through every stage of the residential sales process. Key Responsibilities: Arranging and attending residential property viewings Handling buyer feedback and negotiating offers Maintaining regular contact with buyers and sellers Managing applicants throughout the full sales process Preparing sales particulars and setting up new property files Generating new business and supporting the local brand Keeping up to date with the Prestwich property market The Ideal Candidate We're looking for an experienced and motivated Sales Negotiator who thrives in a fast-paced estate agency environment and delivers excellent customer service with confidence and professionalism. About you: Minimum 1 years' experience in residential property sales Strong written and verbal communication skills A confident, personable and professional approach Excellent organisation and attention to detail Ability to work independently and as part of a team Commercial awareness and a proactive mindset Good local property market knowledge Strong IT and administrative skills (full training provided) A full UK driving licence Benefits: Competitive basic salary plus commission Company pension scheme Supportive, close-knit team culture Well-established and respected local brand Fuel allowance provided How to apply for the role: If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents. You must be authorised to work in the UK. No agencies please. Other suitable skills and experience include Estate Agent, Senior Sales Negotiator, Property Sales Consultant, Residential Sales Executive, Lettings Negotiator, Valuer, Assistant Branch Manager, Property Consultant, Real Estate Advisor, Property Sales Advisor TPBN1_UKTJ

Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Energy, were enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. This role will be within our?Metering team.?Youll join the leading provider of metering services in the UK energy retail sector, we provide efficient and flexible services for gas, electricity and water meters. Our meter readers install, maintain and manage meters to make sure customers are billed correctly and energy usage patterns are monitored. Want to come and be a part of it? What will you be doing? As a Field Manager, youll play a pivotal role in leading and motivating a team of up to 30 field-based Smart Maintenance Engineers. You will own the day-to-day operational performance of your geographical area, driving safety, efficiency, quality and continuous improvement. This is a role where youll make a real differencesupporting your team, enhancing customer outcomes and shaping the success of our services. Youll work autonomously, but never alonecollaborating closely with other Field Managers, operational leaders and support functions to deliver against our strategic goals. You will be home based with a regular travel acrossCH, CW, WA, L, BB, BL, FY, M, OL, SK, WN, LApostcodes. Youll be responsible for the overall performance and wellbeing of your team, ensuring they have everything they need to succeed. Your day-to-day responsibilities include: Leading, motivating and developing a dispersed team of Smart Maintenance Engineers Owning operational delivery, financial performance and business KPIs within your area Ensuring efficient scheduling and distribution of work Managing performance, coaching individuals and implementing improvement plans where needed Driving a strong safety culture, ensuring PPE, equipment and processes are in place and followed Investigating incidents and complaints, ensuring accurate root cause analysis and timely closure Ensuring high-quality data and using MI insights to drive improvements Championing communicationmaking sure updates are understood and actioned Collaborating across regions to share best practice and drive continuous improvement This is a varied, hands-on leadership role where no two days are the sameand where your decisions directly influence service quality, customer experience and business success. What youll bring Experience managing a field-based workforce, ideally in energy or a related sector Strong operational management background with a focus on performance and safe delivery Analytical mindset with the ability to interpret data and use insights to drive improvements Confident, people-centric leader able to support, challenge and inspire Experience managing dispersed teams and balancing multiple priorities Excellent communication skills and proficiency in Microsoft 365 IOSH Managing Safely qualification (or willingness to achieve it) Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; Company van/vehicle and fuel card for business use(telematics installed) Discretionary bonus scheme Recommend a friend get rewarded for introducing people to us! 25 days plus bank holiday About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planet Were open and seek new and better ways of exceeding expectations Were together and as one team; the whole is greater than the sum of the parts Were ambitious and embrace opportunity, to lead essential infrastructure services for life Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. Its an exceptional time to be a part of M Group. Please note: ?Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd?party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. #MGroupE #LI-SZ #LI-OnsiteINDSTA TPBN1_UKTJ

About Team 247 We're more than the UK's #1 digital car finance platform. We're a Manchester tech business that's reshaping how people buy cars. Backed by smart tech, sharp minds, and a relentless focus on exceptional service, we're on a mission to make car finance simple, fast, and customer-first. We've got big goals - and the roadmap to get there. Join us and be part of something exciting. Uncapped Commission? Tick. Warm Leads? Tick. No Cold Calls? Tick. Pre-qualified Customers? Absolutely! The Essentials: Salary: £28,000 - £30,000 basic + uncapped commission (£60,000 OTE) Contract: Full-time (40 hours/week), with overtime available Working Hours Mon-Thu: 9am-8pm Fri: 9am-7pm 2 Saturdays/month: 9am-6pm 1 Sunday/month: 10am-6pm If you're an experienced sales professional looking to earn big and build a career with one of the UK's leading digital platforms, this is your sign. At Car Finance 247, we don't believe in barriers to success - just opportunities. As an Account Manager, you'll thrive in a high-energy environment where great conversations lead to great commissions. All while guiding customers through one of life's biggest purchases - their next car. What makes this role different? Forget the endless cold calls. Every customer you speak to is already pre-qualified. Your focus? Building trust, creating lasting relationships, and driving deals over the line. With a competitive base and uncapped earnings (£65K OTE), your effort directly rewards your ambition. What your day will look like: Connecting with warm leads to understand what customers need Guiding them through the car finance process, from quote to completion Offering expert, friendly advice and support throughout Using our bespoke tech platform to manage and streamline each journey Closing deals and celebrating your wins About You What We're Looking For: Experience in sales and customer service A love for targets, performance, and hitting the top of the leaderboard Quick rapport-building skills and a customer-first mindset A high-energy, collaborative attitude Self-motivated and driven - but always a team player Someone who thrives in a fast-paced, rewarding environment About Us Perks You'll Love: Industry-leading uncapped commission Enhanced annual leave + your birthday off! Mental & physical health support Enhanced family leave (maternity, paternity, adoption) Workplace Nursery & Electric Vehicle Schemes Boosted pension contributions Bee Fit 247 wellbeing & fitness programmes And loads more! About Team 247 We're more than the UK's #1 digital car finance platform. We're a Manchester tech business that's reshaping how people buy cars. Backed by smart tech, sharp minds, and a relentless focus on exceptional service, we're on a mission to make car finance simple, fast, and customer-first. We've got big goals - and the roadmap to get there. Join us and be part of something exciting. Equality Every Day At Car Finance 247, we're proud to be an equal opportunities employer. Our people are at the heart of everything we do, and we welcome applicants from all backgrounds, experiences, and walks of life. TPBN1_UKTJ

Permanent | Full-Time Location: Manchester Hours: Monday to Friday, 08:30 - 17:00 Salary: £26,000 - £30,000 - DOE The Company A well-established specialist supplier within the construction materials and building products sector is seeking to strengthen its internal sales function following a recent strategic restructure. Operating as part of a wider group, the business has over two decades of continuous growth and is recognised for its technical expertise across cladding, façades and external building solutions. This creates an excellent opportunity for a motivated Internal Sales Executive to play a key role in the next phase of growth. The Role Reporting into the Sales Office Manager, the Internal Sales Executive will support both the Sales Office Manager and Area Sales Manager with day-to-day sales activity and project coordination. Initially, the role will report into a senior Branch Manager with extensive industry and product experience. This is a 100% office-based role, suited to someone with transferable experience from builders' merchants, timber merchants, construction materials or related sectors. Façades or cladding experience would be highly advantageous but is not essential. The business is looking for someone dynamic, quick to learn, positive in attitude and keen to build a long-term career within the organisation. Key Responsibilities Build, maintain and grow strong relationships with customers, suppliers and internal branch teams Process sales orders and projects from quotation stage through to on-site delivery Prepare accurate and timely quotations aligned with commercial targets Manage live projects using company systems, ensuring accuracy and proactive communication Liaise regularly with customers and suppliers via telephone and email (telephone confidence is essential) Work comfortably toward sales targets in a fast-paced environment Coordinate with other branches to monitor stock, availability and lead times Support the wider sales team with administrative tasks and reporting Uphold high standards of timekeeping, attendance and professional presentation Person Specification Essential: Proven internal sales experience with transferable skills Background within builders' merchants, timber merchants, construction materials or similar environments Strong verbal and written communication skills Confident using the telephone as a primary sales and relationship-building tool High attention to detail and accuracy Positive, proactive and eager-to-learn mindset Strong organisational skills and ability to manage multiple tasks Proficient with Microsoft Office, particularly Excel Strong customer service focus Right to work in the UK without sponsorshipDesirable: Experience within façades, cladding or external building products Ability to drive and travel to other branches, customers or suppliers to support future career progression Package & Benefits Salary of £26,000 - £30,000 No commission or bonus initially (new performance-based bonus structure in development) 23 days' holiday (increasing with length of service) plus bank holidays Holiday year runs January-December Christmas shutdown (typically 4 days) deducted from annual entitlement Life assurance at 2x annual salary Salary sacrifice pension scheme (launching February 2026) Retail discount schemes EV leasing scheme after 6 months' service (subject to criteria) Cycle to work scheme Eyecare vouchers & flu vouchers Medical cash plan Company events and wellbeing supportBennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for

We are looking to hire van drivers in preparation for our clients' delivery requirements. VAN Driver Required - Part time work available Monday – Friday work with the option to work weekends Van driver/delivery experience essential If you are an experienced Van Driver looking for new temporary work and flexible hours/days then our team would love to hear from you! We require van drivers to carry out work for our clients with a real potential to secure permanent employment. Various starting times in Trafford Park, Irlam, Salford, Wythenshawe and Tameside. Our clients require car hire deliveries, building hire equipment supply deliveries, furniture deliveries and general delivery work. The role may also involve multidrop (just 5 to 20 drops) within a localised or national area depending on the clients needs. You will be loading and unloading the vehicles and dropping to clients’ premises so a high level of customer service will be required. The Van Driver will need: • Cat-B driving licence., • Aged 25 or over (for insurance purposes), • Experience of multidrop delivery Van Driver., • No more than 6 points (No DD's, DR's, IN's, TT's)., • Excellent customer service skills and good literacy., • Full UK Driving licence, held for 2-years., • Able to work to tight deadlines. The duties of this Van Driver will include: • Driving company vehicle responsibly and safely, obeying all traffic laws., • Carrying out required daily vehicle checks to ensure procedural compliance., • Maintaining regular contact with Branch Managers on daily progress., • Completing paperwork accurately as instructed., • Dealing with customers face to face in a polite and courteous manner. Minimum rate of pay of £12.25 per hour (works out at £13.75 per hour inclusive of up front holiday pay) PLUS, regular overtime (£15.90 per hour which is £17.85 per hour when up front holiday pay is added) paid weekly via PAYE. Higher rates of pay for weekend work!! Please call Gareth or Lincoln between the hours of 8:00am and 4:00pm Mon-Fri to discuss this Van Driver opportunity

Admin Assistant - Property - Chorlton-cum-Hardy, Manchester £25,000 – £26,000 9:30am – 5:30pm, Monday to Friday (1 Saturday in 3 - day off in lieu) No formal experience needed, just the right attitude! About the Business We’re a well-established, family-run property business based in Chorlton, known locally for our friendly, personal and professional service to landlords and tenants We’re now looking for a reliable and organised Admin Assistant to join our close-knit team and support the day-to-day running of our busy property office in Chorlton If you’re someone who enjoys variety, likes keeping things organised, and takes pride in doing a job properly, you’ll feel right at home here. The Role of Admin Assistant This is a busy and varied office-based admin role supporting the lettings and property management team with all general administration related to properties across Chorlton and the surrounding areas. Your responsibilities as Admin Assistant will include: General office administration and data entry Answering phone calls and responding to emails Booking appointments, viewings, inspections and maintenance visits Liaising with landlords, tenants and contractors Preparing tenancy paperwork and documents Updating property records and internal systems Handling post, filing and document management Supporting the wider team with day-to-day tasks Assisting with compliance paperwork and property files About You We’re looking for someone who is: Organised, reliable and detail-oriented Confident on the phone and in written communication Comfortable working in a busy, customer-facing office Good with computers and general admin systems A team player with a positive, can-do attitude What’s in it for you? Join a friendly, family-run business where you’re treated like a person, not a number Stable, long-term role in a well-established local company Good work-life balance and sensible hours Supportive team and relaxed but professional environment Day off in lieu for Saturday worked Apply now for immediate consideration

Client Accountant - Property Our client, one of the leading developers in Manchester, are looking for a Client Accountant. With a strong focus on tenant experience, customer service, and vibrant communities, this is a fantastic opportunity to join a forward-thinking property team and play a key role in delivering exceptional living standards across their growing portfolio. We've worked with this company for several years and know firsthand the amazing culture on offer and how serious they are about future growth. They're now looking for a Client Accountant to join their Finance team, taking ownership of client monies, service charge accounting, and financial control for a diverse property portfolio. This is a hands-on role with plenty of variety and visibility across the wider business. Your main Responsibilities: Review and manage daily bank and cash reconciliations Coordinate landlord payments and monthly financial statements Maintain service charge accounts and ledgers for all properties Process tenant refunds and manage fund transfers between accounts Support cash flow forecasting and budgeting for service charge needs Oversee quarterly reconciliations and year-end audit submissions Approve and process daily client account transfers and deposits Ensure full compliance with client money protection regulations Liaise with internal teams to reconcile charges and maintain accurate records Lead and develop a small finance team, driving high standards and accuracy What We're Looking: Qualified accountant or significant financial accounting experience Background in treasury or client accounting, ideally in real estate Knowledge of service charge legislation and client money rules Strong reconciliation and financial control experience Previous exposure to audit processes and financial reporting standards Confident using Sage and/or Microsoft Dynamics 365 Business Central Advanced Excel skills for data handling and analysis Team management or coaching experience preferred Detail-oriented and able to work well under pressure A proactive, collaborative mindset with strong problem-solving ability What you'll get in return: A Basic Salary of up to £48,000 Hybrid working available with one day work from home per week Monday to Friday only with no weekend work Flexible hours available once probation is completed Fantastic working culture in a supportive and growing team Stylish city centre office with strong brand presence TPBN1_UKTJ

About Vivid Resourcing Founded in 2009, Vivid Resourcing has grown to become a leading player in the recruitment industry, with 11 offices across the globe. What sets us apart? Our "promote-from-within" culture – 100% of our managers started as entry-level consultants, just like the role you’re applying for. We don’t just talk about development – we live it. Our award-winning Learning & Development programme is led by a team of four in-house consultants, providing hands-on coaching, daily support, and real-time feedback – all from day one. We coach, challenge and promote based on merit, not tenure or background. What Will You Be Doing? As a Graduate Recruitment Consultant, you’ll be given the keys to run your own business within a business. From sourcing top-tier candidates to building relationships with niche clients, you'll have full ownership of the 360° recruitment process. You’ll be: • Sourcing high-quality candidates for specialist roles, • Winning and managing clients within your niche market, • Negotiating deals and placing candidates into exciting opportunities, • Working towards clear KPIs and goals, • Driving your own progression and success – the more you put in, the more you get out Put simply: source candidates, win clients, do deals. What We’re Looking For We care more about character than credentials, and mindset over experience. If you’re: • A recent graduate (any discipline welcome!), • Competitive and like to lead from the front, • Target-driven and thrive under pressure, • A natural communicator with resilience and energy, • Motivated by goals, growth, and earning potential, • Ideally (but not essential) have experience in customer service Then we want to hear from you! What We Offer • Fast, merit-based progression – your progression is in your own hands, • Money from your first deal – no waiting around, • High-earning potential with uncapped commission, • Year 1 - £43,000 average earnings, • Year 2 - £76,000 average earnings, • Year 3 – No consultant earning less than £100,000, • Cycle to work scheme, • Private pension plan, • Half day off on your birthday, • Incredible incentives including:, • Michelin-star Lunch Clubs, • Holidays to Dubai, Palma, Ski Resorts & more, • Team socials and monthly competitions Ready to Build Your Career? If you're ambitious, driven, and ready to make a name for yourself in recruitment – we want to hear from you! Apply today and take your first step with Vivid Resourcing

We are looking for a Field based Solar Sales Representative (Manchester Region) Job Role Direct Sales Consultant / Solar Sales Representative – Solar PV & Battery Systems Solar Sales Jobs – High Earnings, Pre-Qualified Leads, No Cold Calling Carbon Energy Savings Ltd is recruiting experienced Direct Sales Consultants / Solar Sales Representatives to sell Solar PV and Battery Storage systems to homeowners across the North West. This is a field sales role with fully pre-qualified appointments, strong lead flow, and uncapped earning potential. About the Company Fast-growing UK renewable energy company specialising in solar panels, battery storage, and energy efficiency solutions. We work with leading manufacturers to deliver high-quality solar systems to residential customers. Job Responsibilities (Solar Sales) Attend pre-qualified, pre-booked homeowner appointments Conduct in-home surveys for Solar PV and Battery systems Deliver structured solar sales presentations Design and quote tailored solar panel and battery packages Explain government incentives, savings, and return on investment Close residential solar sales face-to-face Accurately complete sales documentation What We Offer £100,000+ On-Target Earnings (OTE) Uncapped commission structure Pre-qualified leads – no cold calling Full product, sales, and compliance training Localised appointments to reduce travel Monthly, quarterly, and annual incentives Fast commission payments Career progression in the renewable energy sector Required Skills & Experience Minimum 2–3 years direct sales experience Experience in solar sales, home improvements, energy, or high-ticket sales preferred Strong closing skills and face-to-face sales ability Self-motivated and target-driven Excellent communication and customer service skills A passion for cleaner, greener energy Full UK driving licence and own vehicle Legal right to work in the UK (no visa sponsorship)

We're now recruiting a D2C Data & Business Intelligence Manager to join our D2C Insights team; the team that drives customer-focused, data-led decision making across our direct-to-consumer strategy, product, PR & content, and business development teams. The team are responsible for insights across customer research, customer feedback, market intelligence, competitor analysis, and data-driven insights. The D2C Data and BI Manager leads a small but dynamic and experienced group of BI developers and engineers who work across customer, financial and commercial data held in our Enterprise Data Warehouse Snowflake alongside our CRM and Customer Data Platform Bloomreach. Were passionate about delivering an increasingly personalised and segmented approach to every customer touchpoint to empower our customers to reach their financial goals. This role is a hands-on leader for the team, who can ensure we continue to have strong technical processes and governance whilst working with technical and non-technical colleagues to gather requirements, develop and deliver elegant and robust solutions, and embed insights. What does the job involve? Leadership of a growing and high performing team of data engineers and BI developers coaching individuals and the team to deliver their best for the business. Ensuring strong technical and business processes including documentation so that our data pipelines and data assets are robust, and that change is delivered in a governed and controlled manner and at the pace our stakeholders require Working closely with our stakeholders in D2C (particularly Marketing and Product) to understand their plans and strategies to develop an operating model and plans that deliver robust data products and dashboards when required. Continually assess our ways of working and roadmaps, proactively identifying opportunities for efficiency and innovation Ensuring change is delivered in line with agreed plans and QA'ing before delivery to the business. Supporting the team to develop engaging and accurate dashboards and reports.Youll take the lead on rolling these out to the business, ensuring colleagues understand how to navigate and interpret the data including leading on our approach to self-service and data literacy across the division. Working closely with our central data and technology colleagues to collaborate on projects, share best practice and agree on common ways of working across the AJ Bell data community Proactively identify risks or opportunities highlighted through data and reporting, taking the lead on surfacing these to senior management along with context and what practical options we have to address them. Ensuringcompliance with regulatory requirements and industry standards related to data privacy, security, and confidentiality. Supporting and enabling the business to achieve its regulatory requirements, including consumer duty. About you: We're looking for someone with a broad range of competence, knowledge and skills which would help you succeed in this role, but it is not critical to meet every single criteria listed below. We encourage a wide range of applicants. Proven experience in leading data and reporting teams in financial services or highly regulated industries Demonstrable experience of delivering improved outcomes from data and BI particularly governance, efficiency and scalability Previous responsibility for business-critical data assets and platforms Experience of working with diverse data sources across customer, transactional and external data and different cadences including real time. Experience of working with third party data enhancement and marketing data sources such as Google Analytics is highly desirable Outstanding stakeholder engagement and management skills Excellent long-term planning and short-term prioritisation skills, including effective communication and ensuring delivery of priorities Experience in analysis and development within a BI environment Agile/scrum experience would be a benefit Good levels of data and market awareness Highly effective communication skills and comfortable working with both technical and non-technical teams Excellent analytical and problem-solving skills, with the ability to interpret complex datasets and generate actionable insights. In-depth knowledge of cloud-based data architecture, database development and management. Previous experience with Snowflake in particular is desirable Strong understanding of data and systems integration and data pipelines including development approaches. Broad knowledge of business intelligence principles, approaches and tools/platforms. Power BI is preferred Understanding of marketing and communication technologies, particularly CRM platforms and orchestration tools. Experience with Bloomreach is desirable. Best practice for systems and data governance including development processes and documentation Reporting architecture and approaches including self-service enablement Understanding of marketing and product performance metrics and approaches.Exposure to Google Analytics and user engagement tools and testing platforms such as Contentsquare, AppsFlyer, Optimizely is highly desirable Proven understanding of GDPR and data governance, preferably in financial services Knowledge of AJ Bell and our product offerings, and interest in the investment platform marketwould be a plus Excellent proficiency in data manipulation languages, particularly SQL, and able to write complex queries and repeatable stored procedures. Experience in low-code solutions like DBT is highly desirable Experience of developing data pipeline and automations, for example via Python Data integration using APIs Ownership of systems critical data and string experience of maintenance, development and improvement. Dashboard design, development and delivery.Experience with Power BI including semantic model development and with DAX is preferred. Self-serve approaches and improvements to data literacy and adoption. Documentation and workflow management using tools such as JIRA and Confluence About Us AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 644,000 customers using our award-winning platform propositions to manage assets totalling more than £103.3 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures. Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company. Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100 Companies to Work For forsix consecutive yearsand in 2024 named a Great Place to Work. At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles. What we offer: Competitive starting salary Starting holiday entitlement of 27 days, increasing up to 31 days with length of service and a holiday buy and sell scheme A choice of pension schemes with matched contributions up to 8% Discretionary bonus scheme Annual free share awards scheme Buy As You Earn (BAYE) Scheme Health Cash Plan provided by Simply Health Discounted private healthcare scheme and dental plan Free gym Employee Assistance Programme Bike loan scheme Sick pay+ pledge Enhanced maternity, paternity, and shared parental leave Loans for travel season tickets Death in service scheme Paid time off for volunteer work Charitable giving opportunities through salary sacrifice Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more Personal development programmes built around you and your career goals, including access to personal skills workshops Monthly leadership breakfasts and lunches Casual dress code Access to a range of benefits from our sponsorship deals Hybrid working: At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where youll spend a minimum of 50% of your working time per month in the office. For new team members, an initial period will be full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues. AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work. We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need. If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you. TPBN1_UKTJ

Are you a Psychology graduate (or similar) looking to start a career where you can genuinely make a difference? Join one of Manchester’s most innovative charities, known for being supportive, inclusive, and development-focused. People tend to stay long-term because of the opportunities available. They are recruiting for Employment Specialists, with roles available across Manchester City Centre and Stockport. The Role You’ll be fully trained to support people with a learning disability into employment, using two key routes: 1:1 advice and guidance: You’ll typically have around 8 meetings per week with participants, supporting with: CV creation Job applications Interview preparationEmployer engagement: There is lots of training on this. You’ll reach out to organisations that could be a good fit for your customers, exploring potential opportunities and discussing reasonable adjustments that may help them succeed in work. Location / Working Pattern This is a community-based role, working from locations such as community centres, libraries, or partner provider offices. All travel between sites is paid (excluding your normal commute) You will spend one day per week in the Stockport office for meetings and trainingExperience Needed You don’t need employment support experience — you’ll be trained. You will need one of the following: Voluntary or paid experience supporting vulnerable people (e.g. mental health support, mentoring, university projects), or 6+ months’ experience in a target-driven role (sales, recruitment, customer service) involving outbound business development (businesses or consumers)You’ll bring empathy, strong communication skills, and confidence working independently in the community. How to apply Apply via this advert. Note: This is a permanent, full-time, community-based role (no home working)

Position: Funeral Service Specialist Location: Middleton & Wood Funeral Directors, Wigan Job Type: Part-time, 20 Hours Per Week Salary: £13,384.80 per annum We're looking for an empathetic and well-organised individual to join our team at Middleton & Wood Funeral Directors as a Funeral Service Specialist. You'll be the first-person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism. Based at our branch in Wigan you'll take pride in the day-to-day running of the branch, supporting families, ensuring high standards, and building trusted local relationships. To become the arranger of choice in your community, you'll also be trained to provide guidance on Funeral Plans and support with ceremonial duties when required. Why This Role Matters... Being a Funeral Service Specialist means playing a central part in one of life's most significant moments. You're often the first person a grieving family turns to, and your presence can shape how they remember the most difficult of days. Your Impact and Responsibilities... This role calls for empathy, confidence, and attention to detail. It's about guiding people through funeral arrangements with care, introducing them to the support we can offer, and ensuring every detail is taken care of. You will be a steady, professional hand when people need it most. As a Funeral Services Specialist you will: Supporting families with empathy, professionalism, and attention to detail Arrange funerals that meet family wishes, cultural practices, and legal requirements - arranging funerals with clarity, compassion and precision, offering all relevant products Oversee day-to-day branch operations, including administration and presentation Liaise with suppliers such as ministers, celebrants, and florists Lead chapel visits, as required, supporting the families with their requests Take accountability for raising awareness of funeral plans and contributing to plan sales within the branch Represent the branch in the local community and contribute to outreach Train in Funeral Conducting to assist with ceremonial duties during peak times Uphold Dignity's standards of professionalism, care, and service Skills and Knowledge... We're looking for someone with/is: Compassion, calmness, and empathy in emotionally sensitive situations Communication, organisation, and administrative skills - confident with legal paperwork Confident working independently, with branch-level responsibility Comfortable in settings where the deceased may be resting, including chapel visits Willingness to work flexibly (including weekends/on-call if needed) A Full UK Driving Licence (desirable, not essential) - Ability to travel to client homes and local branches is important Experience in customer service, care, or admin (beneficial - complete training is provided) What We Offer... Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme. Commission Potential: up to £2,000.00 OTE per annum Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements. Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family's future. Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing. Holiday Allowance: Start with a generous leave entitlement of 30-33 days per year, inclusive of Bank Holidays. Pension Scheme: Plan for the future with our contributory pension scheme, helping you save for a secure retirement. What are the next steps? To join us in this role, hit the 'apply' button to submit your application, and a member of our Talent Acquisition Team will be in touch! About Us We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism. We are now building the UK's leading end-of-life company. As part of the Dignity Group, we also operate Farewill, the country's most prominent will writer and one of the UK's top probate providers, giving families support not just at the funeral, but before and after as well. Today, we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end-of-life care. Here to help whenever you need us. FCA Statement The FCA regulates us so that some roles may be subject to background checks. Equality, Diversity and Inclusion Statement We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you. And if there's anything you need to make the process more accessible, please let us know. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate, and no fees will be payable. We reserve the right, depending on the number of applications received, to close or extend the closing dates for positions. Therefore, we recommend submitting your application as early as possible. TPBN1_UKTJ

Join Our Team as a Customer Service Manager! Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your expertise can make a real difference? If so, we want YOU to be our next Customer Service Manager in the vibrant Logistics & Transportat

Customer Sales Assistant - Entry Level - Immediate Starts! (No Experience Required) - LONDON. Our client based in London is now offering, full time equivalent, Sales & Customer Service roles, and are looking for enthusiastic 'go-getters' who are looking to start immediately. No previous experience i

You will be the first point of contact for customers, partners, and suppliers, managing service requests and ensuring excellent customer service. A prominent IT services provider in West Yorkshire is seeking a Service Desk Analyst to deliver exceptional IT support.

You will be responsible for managing teams of parts, vehicle technicians, and service advisors, while ensuring outstanding customer service. The ideal candidate has previous automotive experience and strong communication and organisational skills.

A leading travel experiences firm in Greater London is seeking a Service Delivery Director to define and lead customer service strategy. This role involves managing front-line teams to ensure exceptional service, driving operational excellence, and advocating for customers. With a minimum of 10 year

A leading ERP SaaS provider seeks a Service Delivery / Customer Support Manager to enhance customer experience and lead the support team. Located in Grantham, this role emphasizes ownership, leadership, and accountability in delivering exceptional customer service. Responsibilities include leading t

A leading accident and collision repair service in Mitcham is seeking an experienced Service Advisor. The role involves booking customer vehicles for repair, preparing job cards, and ensuring excellent customer service. The ideal candidate must possess strong skills in customer service, attention to

This role involves leading a team of service designers to drive innovative service solutions, ensuring they align with customer needs and business goals. A leading media and entertainment brand in the UK is seeking a Lead Service Designer to enhance customer journeys across digital experiences. The

You will ensure an exceptional customer experience by communicating effectively with clients and third parties. A leading accident and collision repair company in Greater London is looking for a skilled Service Advisor. In this role, you will be the face of our Bodyshops, responsible for booking cus

The position requires strong leadership skills, collaboration across departments, and a passion for exceptional customer service, making a genuine impact in how L&Q responds to customer needs. Candidates should have experience in managing complex services and leading teams through change. A leading

Ideal candidates will possess a strong background in service design or experience design, proven record in managing end-to-end customer experiences, and the capability to leverage diverse team collaboration. A leading financial institution is looking for a Vice President of Service Design to shape c

A leading IT consultancy firm seeks a Head of Customer Service in England to lead the Customer Support and Service Management departments. The ideal candidate will have a strong technical background, experience managing customer-facing teams, and the ability to foster a customer-centric culture. Thi

Responsibilities include planning service visits, liaising with customers, and maintaining accurate service documentation. A leading company in service planning is seeking a Service Planner in the United Kingdom. The successful candidate will manage service activity, ensuring efficient delivery and

Candidates should have line management experience in a fast-paced setting, with a strong commitment to customer service and delivering KPIs. A leading UK retailer is seeking a Customer Experience Manager for their Balham Store in London. You'll be responsible for managing the overall customer experi

A leading fibre connectivity provider in the UK seeks a Service Manager to oversee partnerships with customers and suppliers, ensuring service delivery meets standards and business value. The role involves managing performance, driving continuous service improvement, and maintaining customer satisfa