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JOB TITLE: Retail Manager LOCATION: Alderley Edge DATE WRITTEN: May 2026 ACCOUNTABLE TO: Retail Area Manager PRIMARY PURPOSE: To manage an Age UK Cheshire Charity Shop located in the Cheshire area, ensuring efficient and effective management of colleagues, volunteers, premises, sales, and stock to provide a high-quality retail service in relation to agreed performance targets. To achieve the maximum potential of funds for Age UK Cheshire by achieving charity retail standards and community engagement. To ensure all appropriate standards of security and health and safety are met. To organise and manage the day-to-day operations of the store including effective communication with the Head of Retail and reporting of relevant data. Main Duties: 1. To ensure that the Age UK Cheshire Charity Shop achieves required standards of performance and agreed sales targets: § Maximisation of sales through stock rotation, correct pricing, brand awareness and merchandising, to use the full potential of the stock available to you. § To gain Gift Aid on eligible donations to Age UK Cheshire to maximise funds for the charity in line with HMRC guidelines. This includes signing up new donors to the scheme and selling stock accordingly. § Responsible for managing, training, and developing the Assistant Retail Manager to achieve pre-set objectives. § Support, train, and coordinate the work of volunteers in the shop as required. § Working with the Assistant Retail Manager to ensure that the shop complies with all the relevant legislation, trading standards and health and safety. § Ensuring stock from donors is correctly received and stored within the shop. Working with the Area Retail Manager to make certain of timely collections and suitable deliveries to merchandise appropriately and safely. § Administrative systems and working practices to include daily and weekly sales reports, charity log and financial information. § Identify stock which can maximise income when sold via e-commerce, auctions, or other sales opportunities. § To plan and prioritise special promotions, seasonal adjustments, and sale events. § Ensuring professional signage throughout the shop; to be clear and on brand. § Engage with the Retail Operations Manager regularly to create a cohesive working relationship with the wider retail team in order to gain support and advice 1. Maintain a high level of commercial awareness by staying informed of sales trends, stock position and local competition., 2. To work as a member of the wider retail team to ensure that all shops across the region are covered appropriately. Have a flexible approach to days worked and location, to provide support to other colleagues and providing holiday cover for the Assistant Retail Manager., 3. To participate in recruitment, induction, training and deployment of colleagues and volunteers. To work with other organisations when necessary to ensure compliance with all legislation and good practice., 4. To develop and manage “designated volunteers” through appropriate training and development, to ensure that they can take responsibility for the running of the shop in the absence of paid colleagues, including holiday cover if necessary., 5. Implement the highest standards of customer care and service., 6. To maximise income by participating in fundraising and trading opportunities., 7. To take responsibility for the shop to implement shop procedures, as follows: - § To act as a key holder at an assigned location § To prepare the shop for opening by the correct time § To close the shop at the correct time and ensuring the shop is secure before leaving § To assist in the acquisition of donations including furniture and to liaise with the Area Retail Manager on collection and delivery procedures § To sort, prepare and price stock to in line with charity retail processes. § To present stock in the sales area to the agreed standard § To recruit, train, organise, supervise, and care for the welfare of colleagues and volunteer helpers § To reconcile the cash register, banking and to work to Age UK Cheshire’s financial policies and procedures § To complete paperwork as necessary, to include use of information technology on computerised systems § To carry out Age UK Cheshire’s policy on Health and Safety of colleagues and customers, including all manual handling policies and procedures for goods and furniture, emergency and accident procedures, trading standard policy, refunds and exchange policy. 1. To use initiative to ensure any issues in the shop are resolved quickly and effectively. To follow the correct reporting procedure to inform the Health & Safety Manager of any problems or concerns., 2. To understand and achieve daily/weekly/monthly/annual targets which will be reviewed regularly with the job holder. To undertake performance related reviews with Assistant Retail Managers as required., 3. To be a role model for Age UK’s mission statement and values and to understand how the role of a Retail Manager complements this., 4. To undertake such duties as may from time to time be reasonably requested by management within the flexible definition of the post. AGE UK CHESHIRE RETAIL MANAGER - PERSON SPECIFICATION Essential Criteria: • strong communicator with the ability to deliver team messages, deal with customer issues and resolve problems with firmness and fairness., • ability to understand and interpret financial information in order to manage shop performance outcomes., • good administrative and organisational skills with the ability to undertake banking tasks, keep basic records and organise resources in a busy environment., • the ability to recognise stock potential in order to generate income and the importance of attractive presentation., • supervisory experience with the ability to motivate, inspire and lead a team., • IT literate, • ability to travel freely between shops (ideally full driving licence and use of a properly insured vehicle during work hours). Desirable Criteria: • basic knowledge of Health & Safety and Fire regulations and ability to identify potential risks to include items that sold under Health & Safety regulations., • proven retail experience, • experience of working with volunteers., • general understanding/empathy with the aims of the organisation. Processing stock deliveries will regularly involve carrying and moving heavy stock. You will also be on your feet for long periods of time. On occasions you may be required to work on your own within the shop. AGE UK CHESHIRE RETAIL MANAGER - ADDITIONAL INFORMATION The organisation currently operates 9 charity shops and has ambitious plans to open more charity shops which all help to provide funds for the charity to deliver its services for older people in Cheshire, as well as being a location to promote Age UK Cheshire services. All Age UK Cheshire shops sell unwanted household and personal goods donated by the public and other commercial companies. The success of the shops is dependent upon achieving a regular adequate supply of donations. Age UK Cheshire shops have established a reputation for selling good quality items, well presented and at reasonable prices. The shop staffing structure is supported by volunteer helpers. They do not receive any payment other than the reimbursement of their exact travel costs from their home to the shop. The shops are all expected to trade profitably. Their function is to provide income to the organisation. Each shop is given a weekly sales target to achieve to produce a targeted net profit once rents and other costs have been deducted. Each shop has a mixture of staff and volunteers covering a 6- or 7-day working period. The Retail Manager will be supported by an Assistant Retail Manager working flexibly to provide cover at the shop. At times you might be asked to cover other shops depending on staffing issues, so flexibility is a must. Volunteer support is key to the success of the operation and development of “designated volunteers” who can take responsibility for the shop, during some periods of staff absence. Location: Shop Base – Alderley Edge. You may be required to cover other shops on an ad hoc basis. Hours: 36.25 hours per week, worked over 5 days Monday to Sunday. Hours are required to be flexible to ensure that the shop is staffed appropriately. There may be a requirement to travel between shops. In exceptional circumstances you may be required to work 6 days per week. The role will require working over the Christmas period and potentially all bank holidays. Salary: £25452.03 per annum (£13.50 per hour). Overtime payments can be paid for exceptional circumstances where additional days have been worked. Pension: Age UK Cheshire has an automatic enrolment workplace pension scheme in place for eligible employees. Leave: 25 days’ leave per annum (plus Bank Holidays) rising after 5 years’ continuous service by one day per year (pro rata) to a maximum of 30 days’ leave after 10 years. Contract: All new staff are subject to a three-month probationary period. 4 weeks’ notice is required to terminate employment by either side i.e., the employee or Age UK Cheshire. During the probationary period, one week’s notice is required by either side. Health Care: All staff will automatically join the Age UK Cheshire’s Health Care Cash Plan and will be entitled to receive healthcare benefits. Criminal Disclosure: Basic DBS Check applicable for this post. Age UK Cheshire is a Mindful Employer and positive actions will be taken to ensure that people will not be excluded from working for Age UK Cheshire because of their age, race, ethnicity, faith, marital status, sexual orientation, gender, physical or mental health. Registered charity no. 1091608

Sales Agent – £45,000+ OTE Year 1 Our client is a fast-growing marketing and technology business specialising in data-driven customer acquisition and lead generation across multiple sectors. Through a portfolio of established comparison and enquiry platforms, the business connects consumers and businesses with trusted service providers. Significant investment in digital marketing generates thousands of high-intent customer enquiries every day. Due to continued growth, our client is now looking to expand its in-house sales team with ambitious, target-driven Sales Executives. The Role This is not a traditional call centre position. Sales Executives will engage with customers who have already expressed interest online, identifying their requirements and converting enquiries into high-quality leads for partner companies. The role suits individuals who are motivated by performance, enjoy working towards targets, and are looking to build a long-term career in sales with strong earning potential. Salary: £25,000-£30,000 basic Year 1 OTE: £35,000 – £50,000+ Salary progression is available through regular performance-based reviews, with the potential to reach a £30,000 basic within the first year. Responsibilities • Contact warm leads who have already engaged with online platforms, • Identify customer needs and generate high-quality sales opportunities, • Build rapport and guide customers through their options, • Recognise buying signals and manage conversations effectively, • Deliver a professional and positive customer experience, • Work towards individual and team performance targets About You • Driven by targets, commission and personal success, • Confident communicator with strong rapport-building skills, • Resilient and able to handle a fast-paced, target-driven environment, • Quick learner with a willingness to develop sales ability, • Professional, reliable and customer-focused Previous sales or call centre experience is beneficial but not essential, as full training is provided. Benefits • Uncapped commission with strong earning potential, • Regular performance-based salary increases, • Incentives, prizes and rewards for top performers, • Modern office environment with breakout facilities, • Gym membership options available, • Regular team events and social activities, • Clear career progression opportunities Overview Our client offers a high-energy, performance-driven environment where success is recognised and rewarded. This role is ideal for ambitious individuals looking to build a successful sales career with strong financial upside and long-term progression opportunities. Apply now or reach out directly katie@maratalent.co.uk 📩

The Knot Inn • 5 days per week, • Variable shifts including days, evenings and weekends, • Permanent | Full-time, • No live-in available The Knot Inn is a thriving and picturesque countryside pub near Rudyard Lake, renowned for its rich heritage, quality seasonal food and warm hospitality. Popular with tourists, walkers, cyclists and locals alike, we are proud of our strong reputation and community ties as a family-run business. We are now seeking an exceptional General Manager to lead the team, build on our success and take the business to the next level. This is an exciting opportunity for an experienced General Manager or a strong Assistant/Deputy Manager ready to step up into a senior leadership role, working closely alongside our Head Chef to drive standards, service and growth across the business. What youll be doing • Take full responsibility for the day-to-day running of The Knot Inn, • Lead, motivate and develop front of house and kitchen teams, • Work closely alongside our Head Chef to deliver exceptional locally produced food and outstanding customer service, • Build a strong front and back of house partnership to ensure smooth daily operations, • Create a positive team culture focused on high standards and accountability, • Drive sales, profitability and business growth through strong commercial management, • Develop and maintain an excitin...

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Stockport store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company. As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores. ABOUT OUR OFFER • TUI offers much more than just starting salary of £13.09 per hour, • Be rewarded for exceeding your targets with our commission scheme, • Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off, • Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career, • Investment in your development and career progression, • Pension scheme and life assurance ABOUT THE JOB • Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun, • Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’, • You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually, • If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint, • As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers. ABOUT YOU • Excellent customer service skills with a genuine passion to go above and beyond, • A strong dedication to achieve goals and sales targets, • Able to prioritise multiple tasks in a fast-paced environment and bounce back from challenges, • Ability to embrace change and adapt to new ways of working, • A team player who engages and collaborates with our customers and colleagues, • An organised individual who takes pride in their work and communicates effectively, • Able to work a varied shift pattern each week in-line with shop opening and closing times. From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We're committed to supporting candidates with disabilities and impairments so if you require any support, please let us know. For the Hiring Manger to have sight of your application, you'll also need complete our online assessment - you'll be prompted to do this once you've submitted your application. Please note, if you've been interviewed for this role within the last 6 months, we're unable to consider a further application at this time

Our client is looking for a Service Desk Team Lead to help them deliver outstanding service to their customers. Managing a team of Service Desk Technicians. To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service envi

Hotel California in Greater London seeks a dynamic Bar Manager to lead bar operations with excellence. The ideal candidate must have proven bar management experience, strong leadership abilities, and a comprehensive knowledge of beverages. Responsibilities include overseeing service quality, managin

Our client is looking for a Service Desk Team Lead to help them deliver outstanding service to their customers. To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment. Managing a team of Service Desk Tech

The successful candidate will lead a dedicated team, ensuring outstanding service delivery and efficiency. ACS Automotive Recruitment is seeking an experienced Service Manager based in Tonbridge and Malling.

You will be responsible for ensuring guest satisfaction while managing and developing your team. The role requires strong leadership, excellent communication skills, and previous management experience in hospitality. Enjoy perks like a performance-related bonus, discounts, and 33 days of annual leav

New Store** Store Manager - A1 Retail Park, BiggleswadeApplylocations: Store: 1754 A1 Retail Park, Biggleswadetime type: Full timeposted on: Posted Todayjob requisition id: JR128623Are you a natural leader who thrives in a fast-paced environment and loves working with customers? If so,

Join Rail Gourmet – Catered to You and Your Career! Rail Gourmet UK is seeking a motivated individual to join our team as a Customer Service Team Leader for our Eurostar Central Stores at St Pancras station. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK a

You will lead a team of approximately 10 Service Desk Associates, focusing on high-quality IT support and continuous process improvement. Linnaeus in the Metropolitan Borough of Solihull is looking for an IT Service Team Leader for a 6-month fixed-term contract. Essential qualifications include at l

Morson Human Resources Limited is seeking an IT Service Desk Team Leader based in Kings Lynn. The successful candidate will lead a team operating 7 days a week, ensure high ticket quality, and mentor team members. Join a growing Managed Service Provider to make an impact in vital sectors.

Project Leadership: Lead and manage privacy, risk, and compliance projects, ensuring timely and effective delivery. You’ll start the day by engaging with our team via our Slack and Chime channels, then reviewing our team intake for new support requests as well as assessing our privacy dashboards a

ASDA is seeking a Team Leader for their food services team at the York Monks Cross Subway. You will support your team in delivering fast, friendly, and high-quality service in a branded outlet like Greggs, Subway, or Burger King. The ideal candidate will have experience in food service or hospitalit

This role involves leading a team to enhance customer satisfaction and manage daily operations within the store. The ideal candidate will have experience in retail, strong leadership skills, and a commitment to exceptional customer service. Join us and contribute to our exciting growth in motoring s

Poltronesof is seeking a Retail Store Manager in York to lead and inspire a team, ensuring excellent customer service. Ideal candidates have experience in sales-driven environments, excellent communication skills, and a strong customer focus.

Career Choices Dewis Gyrfa Ltd is searching for a Customer Service Team Leader in West Bromwich to oversee day-to-day customer service operations and ensure a smooth experience for customers. The ideal candidate has proven senior customer service experience and strong leadership skills, with an emph

Job Search Place Limited in Tonbridge is seeking a Customer Success Manager to serve as the primary contact for key customers. You'll ensure their needs are met and promote product usage through effective collaboration with sales and oversight of a small customer success team. The ideal candidate sh

To forge strong successful relationships with other services providers within site, creating a seamless partnership in providing premier security and customer service. To ensure synergy across our service providers, we work with a 'one team' approach to successfully deliver an. Deliver outstanding c

Service Pre‐Sales Technical Team LeadApplyremote type: Hybridlocations: Remote - Staffordshire, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R0127653Location:Remote - Staffordshire, United KingdomJob ID:R0127653Date Posted:2026-05-14**Company N

Monsoon seeks a passionate individual for a supervisory role focused on delivering exceptional customer service. You’ll be responsible for motivating the team, supporting commercial opportunities, and offering a unique service experience, including promotions for piercing. As a brand ambassador, y

Clarks group is looking for a Part Time Team Lead to join their team in the United Kingdom. The successful candidate will have excellent customer service skills and be able to train staff.

Provide transformational, integrated leadership and service modernisation to the teams. Work with the Rapid Access Service Operational Lead and wider health service stakeholders to develop strategies in line with the National Agenda around admission avoidance and supported discharge. Able to communi

Downtown Emergency Service Center is seeking a Residential Counselor Supervisor to oversee a team providing 24/7 operations and tenant support. The supervisor will manage building operations and assist clinical staff in coordinating services and engaging residents. The ideal candidate will have at l

This role involves opening and closing the store, managing stock, and exceeding sales goals while providing exceptional customer service. Sweaty Betty is seeking a dedicated retail team member in York and North Yorkshire to support store operations.

Leonardo Royal Hotel Birmingham is seeking a Guest Relation Manager to ensure exceptional guest service and team leadership. The ideal candidate is a naturally confident leader with a passion for developing individuals and enhancing team engagement.

Chartwells Independent is seeking a Food Services Supervisor in London to lead a vibrant café and food service operation. This role requires a hands-on approach to ensure high standards and create an amazing customer experience daily. You'll enjoy numerous benefits including free meals and a suppor

The King's Head in Roehampton is seeking a Supervisor to work alongside the management team, leading and developing staff to deliver exceptional customer service. We are looking for someone passionate about hospitality and committed to training and developing their team.

This role involves supervising a frontline team, maintaining high standards of quality work, and complying with hygiene and safety regulations.

The Supervisor will be responsible for ensuring high levels of customer service, overseeing store presentation, and managing team performance. This full-time position requires a confident leader who understands customer expectations and can maintain effective team operations. Ideal candidates should

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In this role, you will lead and motivate your team to create engaging customer experiences.

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The role involves managing customer operations and leading a team of 8, focusing on service delivery and operational efficiency across UK and European markets. Lloyd Recruitment is looking for a Customer Relations & Logistics Team Leader based in Gatwick. Candidates should possess experience in cust

Then you will hire and lead a team of 4–5 Customer Wellbeing Executives as we scale. The first Customer Wellbeing Team Lead doesn't just launch a support function. You have at least two years in customer service or customer experience, and you know the difference between closing a ticket and genu

Join Teatro Hall in Greater London as a Supervisor, where you'll lead your team to deliver exceptional service and products. With benefits such as weekly payments, staff discounts, and team trips, this role offers clear career progression. An immediate start is available, perfect for those ready to

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This full-time position involves providing leadership while delivering utmost care to children and young people, including leading shifts and ensuring compliance with regulations. Service Care Solutions Ltd is seeking a dedicated Deputy Manager for a Children’s Residential Home in England. The ide

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As a Supervisor, you will lead shifts, train staff, and ensure exceptional customer service for our guests. If you're passionate about hospitality and ensuring a memorable experience for customers, we encourage you to apply.

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A global services provider in London is seeking a Gas Engineering Supervisor to lead a team of gas engineers across multiple commercial sites. The supervisor will ensure compliance with safety regulations and provide technical guidance to junior team members.

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A leading Italian restaurant group in England is hiring a Floor Manager to oversee restaurant operations, manage staff, and ensure high service standards. The ideal candidate will have at least 2 years of experience in a similar role, strong team management skills, and excellent communication abilit

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Leverage analytics to understand customer expectations and experiences, enabling the team to tailor services and meet customer needs more effectively. Proven experience with customer service platforms (Salesforce is a plus) and proficiency in customer service analytics tools. Leadership & Team devel